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Avis sur Knights Inn Greenville, NC

2 out of 5
Knights Inn Greenville, NC
3435 S Memorial Dr, Greenville, NC

Avis

4,8
Note des voyageurs de 10 (Excellent), d’après 37 avis sur 367." "
Note des voyageurs de 8 (Bien), d’après 50 avis sur 367." "
Note des voyageurs de 6 (Satisfaisant), d’après 61 avis sur 367." "
Note des voyageurs de 4 (Médiocre), d’après 74 avis sur 367." "
Note des voyageurs de 2 (Horrible), d’après 145 avis sur 367." "

4,8/10

Propreté

6,2/10

Personnel et service

4,0/10

Équipements

4,2/10

Infrastructures et conditions de l’hébergement

4,0/10

Écoresponsabilité

Avis

2/10 Horrible

Robyn

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sheets was dirty and roaches was everywhere and the tub was dirty
Séjour de 1 nuit en mai 2024
Réponse de management le 12 mai 2024
I'm sorry to hear about the cleanliness issues you experienced during your stay. As a hotel, we strive to maintain the highest standards of cleanliness, and its disappointing to hear that we fell short during your visit. We take these matters seriously an will investigate and address the issues immediately. Please accept our sincerest apologies for the inconvenience this has caused you.

10/10 Excellent

Char

I was informed they remodeled so I chose to book and let me tell you NOT DISAPPOINTED AT ALL,these room are beautiful from the interior to the wall paint I would HIGHLY RECOMMEND booking a stayy
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Robert, Morgantown

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Serviceable, but tattered curtains and blankets. Floor was not clean and toilet seat was broken.
Séjour de 2 nuits en mai 2024
Réponse de Guest Relations le 8 mai 2024
Dear Robert,The cleanliness and upkeep of our accommodations are two of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. All of your feedback is gratefully received and will be discussed internally so that improvements can be made where necessary. Please consider giving us another chance in the future; we're confident that we can impress you.

2/10 Horrible

Butch

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Toilet leaking and repair and left a mess 2 days
Séjour de 3 nuits en avril 2024
Réponse de Guest Relations le 4 mai 2024
Dear Butch,We appreciate you choosing us for your accommodations, and for bringing your concerns to our attention. We sincerely regret to hear that you may have encountered some challenges. Your comments have been shared with the team to ensure everything is working as it should be. It is our hope to have the opportunity to welcome you back and show you a more improved stay.

2/10 Horrible

Chris

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
This place is very dirty with the bed linens visibly soiled and stained, mold noted on entire base of the shower curtain and wash cloth and towels torn and stained. There were multiple spiders seen on the floor and the television had 6 channels. I thought it would be ok for a night while visiting my son at college. I would never go back and don’t recommend this place for any price. It really was disgusting. The front desk receptionist was nice and friendly. That was the only thing I could say was
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations le 18 avr. 2024
Dear Chris,Please accept our apologies for any disappointment in your room during your visit. The cleanliness and upkeep of our accommodations are two of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. All of your feedback will be discussed internally and we'll make improvements where necessary. Thank you, and we hope to see you again in the future.

2/10 Horrible

Je'Lisa

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was this worst experience I've ever had staying at a hotel/motel. They said the room was non smoking, but there was burn holes in the comforter. The pillow cases and sheets had yellow and brown stains on them. There was no towels or wash cloths in the room. When I went to ask the receptionist for 2 towels and 2 wash cloths, she was only able to give me one towel and 2 dirty wash cloths. The receptionist was nice but that was the only good thing about this experience. We were woken up super early due to construction right next door. My goodness this experience was terrible. But I guess you get what you pay for huh?
Séjour de 1 nuit en février 2024
Réponse de Guest Relations le 1 mars 2024
We recognize your time is valuable and appreciate the feedback you have provided. While we are delighted that our team members made a positive impact on your stay with us, we are disheartened that we were unable to meet all of your expectations. Please know that what is described is not usual for a stay with us, and we will be sure to discuss your feedback with our team for improvement purposes. Please consider giving us another chance to host you the next time you're in the area so that we can offer you a stay that is more representative of our true value.

2/10 Horrible

Dave

I did not book the room because it was so dirty They were doing renovations and no room was available so says the lady at the front office Yet she tried to stick us in an unfinished room please ensure my credit card is been refunded
Séjour de 1 nuit en février 2024
Réponse de Guest Relations le 23 févr. 2024
Dear Dave,We're sorry to hear that you didn't have a good experience with us overall. All of your feedback will be discussed internally, as this is never the experience we want our guests to have. For all billing inquiries, please reach out to the third-party site you booked with, as they will be the best ones to assist you. We wish you all the best and hope you will give us another chance soon.

2/10 Horrible

Gregory

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024

4/10 Médiocre

William

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Very nice and friendly woman who checked me in but clear the mgmt/company didn’t provide her/the staff with the tools to take care of the property & its guests.
Séjour de 1 nuit en décembre 2023
Réponse de Guest Relations le 12 janv. 2024
Dear Noel,Thank you for sharing your comments with us. It is unfortunate that not everything about your stay was perfect. We apologize for any perceived rudeness on behalf of our staff and have forwarded your feedback to our team so we can better ensure a quality experience for all of our guests. In the future, we hope for another chance to impress you.

2/10 Horrible

Unknow

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

John

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
There was hot and cold running water.
Séjour de 1 nuit en décembre 2023

2/10 Horrible

Jackie

Séjour de 3 nuits en novembre 2023

10/10 Excellent

Brittany

Séjour de 4 nuits en novembre 2023

2/10 Horrible

Samuel

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2023

4/10 Médiocre

Kwame

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Place was dirty holes in the walls..raccoons jumping out of trash cans just terrible
Séjour de 1 nuit en octobre 2023
Réponse de Guest Relations le 28 oct. 2023
Dear Kwame,We appreciate you for reaching out. However, it is genuinely upsetting to hear this, as we work hard to impress. Nonetheless, thank you for bringing your concerns to our attention. Our team will address them immediately and ensure we always present our property, attention to cleanliness, and all we offer in the best light. As your travels continue, we wish you well and hope you consider giving us another chance to change your perceptions down the line.

6/10 Satisfaisant

Christopher

Séjour de 2 nuits en octobre 2023

10/10 Excellent

Phyllis

Séjour de 1 nuit en octobre 2023

2/10 Horrible

Angeleigha

Séjour de 2 nuits en octobre 2023

6/10 Satisfaisant

Rosalinda

Séjour de 2 nuits en octobre 2023

8/10 Bien

James

Les points forts : Propreté
Séjour de 3 nuits en septembre 2023

2/10 Horrible

Tonya

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I have already sent you a request for refund roaches were falling on me when I laid down. Got up and looked around they were everywhere. Have pictures!! Only there a few hours had to sleep in my car!!!
Séjour de 1 nuit en septembre 2023

2/10 Horrible

Lori

Séjour de 1 nuit en septembre 2023

4/10 Médiocre

Robert

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
It was filthy, and had not been kept up. Door not working, no TV remote, mirror dirty, bathroom a mess. Looked like mold.
Séjour de 1 nuit en septembre 2023

2/10 Horrible

david

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I pay for room for five days. I came in at 2 o’clock to check in. I wouldn’t in my room. It was dirty had roaches dead roaches in the bathroom. I went back up there to the guy I like you even Carrie give me another room and I smell real salary And the pool had green and it was not even clean so I had to cancel my stay lucky I was able to find another place, but I had to find a place to stay that night. They did not even care they need to be closed down.
Séjour de 4 nuits en août 2023
Réponse de Guest Relations le 4 sept. 2023
Dear David,Though we are grateful you chose us to host your stay, we regret that you didn't have the visit you expected and deserved. Room integrity and making our valued guests feel comfortable are of utmost importance to us, and we sincerely apologize for dropping the ball on this occasion. Rest assured, your concerns will be addressed immediately as we take action to rectify the issues you've mentioned and give our rooms and property the extra attention they may need. This is not the lasting impression we want to leave you with, so please consider returning someday and giving us another chance to change your perceptions.

2/10 Horrible

Mollie

Séjour de 4 nuits en août 2023

2/10 Horrible

Thomas

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I just needed a place to sleep and didn’t want to spend a lot of money. Do yourself a favor and spend a couple extra dollars and get a better hotel that you will feel safe. The bed was sagging, and when I pulled down the main cover, there was a pack of cigarettes underneath the bed sheet. Lesson learned
Séjour de 2 nuits en juillet 2023
Réponse de Guest Relations le 2 août 2023
Dear Thomas,We're sorry to hear that you didn't have a good time with us, and we apologize for any cleanliness concerns during your visit. Our team will look into your comments further and make changes where necessary. Thank you, and we hope to see you again soon.

2/10 Horrible

Delindness

Séjour de 1 nuit en juillet 2023

2/10 Horrible

Headley

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juillet 2023

2/10 Horrible

CHRISTINE

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
overall the whole place was very dirty. So dirty we didn't want to touch anything. The room smelled. The carpet looked as though it hadn't been cleaned ever. The bathroom area was filthy. The air conditioner looked like someone thru their fist or something into it It looked as though the missing piece was in the bottom of the pool. Which probably hadn't been cleaned in who knows how long. The town was booked because of graduation so there was no other place to stay. Otherwise, we would have moved immediately.
Séjour de 3 nuits en mai 2023
Réponse de General Manager le 12 mai 2023
Dear Christine,Thank you so much for your comments, and we're sorry to hear about any lack of upkeep or cleanliness during your visit. We'll be sure to have our team members look into all your comments further and make changes where necessary. Please consider coming back to join us again at some point soon.

2/10 Horrible

Scott

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Dirty. We were supposed to have a smoke free room but we couldn't even enter the room because of the smell. When we returned to the checkin counter the gentleman said that it was a smoke free room. We asked for a refund and left.
Séjour de 1 nuit en avril 2023
Réponse de Guest Relations le 26 avr. 2023
Dear Scott,We are saddened to learn that you decided not to stay with us due to your room's odor. Your feedback is greatly appreciated and will be shared with our housekeeping team to ensure our accommodations smell fresh and clean. Thank you for taking a moment to share your thoughts, and we wish you well.

4/10 Médiocre

Prudence

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
Smelled like weed when enteted. Run down building. Door entry with key pass not work for 1st room. 2nd room was hard to seipe to open. Not recommended for long stay. Run down. But located convience.
Séjour de 1 nuit en avril 2023
Réponse de Guest Relations le 18 avr. 2023
Dear Prudence,It sounds like your time with us did not meet your expectations. Providing comfortable and well-maintained accommodations is crucial, and we will use your feedback to take action and ensure our future guests have a much better experience. Thank you for making your voice heard.

2/10 Horrible

Randall

Voyage d’affaires
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Blood in tub. Puke in sink. Toilet clogged. No sheet. Other than that 4 stars.
Séjour de 1 nuit en avril 2023

2/10 Horrible

Brandy

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
I am not picky about hotels typically opting for something simple and cheap over other options however this place had issues. The non smoking room wreaked of smoke, the hot water did not work in the sink or the shower and the shower/ facet was broken with water spraying everywhere except downward. The room was reasonably clean and the beds were fairly comfortable for this category of hotel.
Séjour de 2 nuits en mars 2023
Réponse de Guest Relations le 10 avr. 2023
Dear Brandy,We are so sorry that certain aspects of our accommodations were a cause for concern. Our housekeeping team will address the unpleasant air quality, and maintenance will follow up on the issues with your bathroom. On a positive note, we're glad you found our accommodations clean and comfortable overall. We wish you well as your travels continue.

4/10 Médiocre

Angela

Séjour de 1 nuit en avril 2023

4/10 Médiocre

travis

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
yikes!
old, run-down. bugs, bad service.....stay out!
Séjour de 1 nuit en mars 2023

10/10 Excellent

Maya

Séjour de 1 nuit en février 2023

2/10 Horrible

WILLIAM

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en décembre 2022

2/10 Horrible

Kendrick

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Beds was broken roaches was crawling room wasnt clean at all not even under the bed
Réponse de Guest Relations le 2 déc. 2022
Dear Kendrick,It's unfortunate to hear that our amenities failed to impress you and that you encountered any unwanted pests during your visit. This is never our intention, and we'll be sure to look into all your comments further. Thank you, and we hope you'll consider giving us another chance later down the road.

6/10 Satisfaisant

Michael

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Propreté
Séjour de 1 nuit en novembre 2022

4/10 Médiocre

Tristan

Séjour de 1 nuit en novembre 2022

6/10 Satisfaisant

Alphonso

Les points forts : Personnel et service
It was ok. It can always be better with a few touch ups here and there.
Séjour de 1 nuit en novembre 2022

2/10 Horrible

Don

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
This place should be shut down
Séjour de 1 nuit en novembre 2022

4/10 Médiocre

Virginia

Séjour de 2 nuits en novembre 2022

2/10 Horrible

Ryan

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This place is a dump
Séjour de 2 nuits en octobre 2022
Réponse de Guest Relations le 2 nov. 2022
Dear Ryan,We're sorry to hear that you didn't have a great time with us, and we apologize for any lack of upkeep during your visit. This is never our intention, and we'll be sure to look into all your comments further. We know that we can do better, and we hope you'll give us another chance soon.

4/10 Médiocre

Toby

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Patron
Needs updates and deep cleaning.
Séjour de 1 nuit en octobre 2022

2/10 Horrible

Kendra

Séjour de 1 nuit en octobre 2022

6/10 Satisfaisant

Barbara

Séjour de 2 nuits en octobre 2022

2/10 Horrible

Brevard

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
We didn’t even sleep here paid for two nights didn’t even stay an hour just dreadful
Séjour de 2 nuits en septembre 2022

2/10 Horrible

Kenia

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Terrible and nasty property. Roaches and bugs all over the place.
Séjour de 2 nuits en septembre 2022
Réponse de Guest Relations le 24 sept. 2022
Dear Kenia,We follow a rigorous pest control schedule in order to keep unwanted guests at bay, so it is upsetting to hear about your experience. Our specialist has been notified and will be making a trip out to investigate and provide treatment as necessary. Please forgive us for failing to meet your needs; we want nothing more than another chance to impress you.

8/10 Bien

Xavier

Séjour de 1 nuit en septembre 2022