Avis sur Quality Inn & Suites Downtown
Quality Inn & Suites Downtown
321 S Washington St, Green Bay, WI
Avis
8,0
Très bien
8,2/10
Propreté
8,8/10
Personnel et service
7,6/10
Équipements
7,6/10
Infrastructures et conditions de l’hébergement
7,2/10
Écoresponsabilité
Avis
Voyage d’affaires
18 juin 2023
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en janvier 2023
Réponse de Erica le 20 juin 2023
Thank you for the review. If there is anything you would like to comment on, please reach out to the hotel.
8/10 Bien
bernard
4 mai 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
bernard
8/10 Bien
Daniel
15 sept. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pour les amateurs de piscine.
Daniel
10/10 Excellent
Rakia
Voyage en famille
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rakia
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 15 mai 2024
Dear Guest,Thank you for your positive review! We're delighted to hear that you enjoyed your stay with us, found your room clean and comfortable, and loved our breakfast offerings. We look forward to welcoming you back on your next visit!Sincerely, Hotel Manager
10/10 Excellent
Ashley
Voyage en groupe
10 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ashley
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 12 mai 2024
Dear Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay with us at Quality Inn. If there's anything specific you particularly loved about your experience or any suggestions for improvement, please feel free to let us know. We look forward to welcoming you back for another great stay in the future!Sincerely, Hotel Manager
8/10 Bien
Cynthia
5 mai 2024
Les points forts : Personnel et service
Cynthia
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 6 mai 2024
Dear Cynthia,We're sorry to hear that the cleanliness of your room didn't meet your expectations upon check-in. Providing a clean and comfortable environment is important to us, and we apologize for any inconvenience caused. We're glad to hear that the AC helped cool down the room quickly. Your feedback is invaluable, and we'll address the cleanliness issue with our housekeeping team to ensure improvements moving forward. We hope to have the opportunity to welcome you back for a more satisfactory experience.Sincerely, Erica DiazGeneral Manager
10/10 Excellent
Kelly
3 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kelly
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 4 mai 2024
Dear Kelly,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again. Sincerely, Erica DiazGeneral Manager
10/10 Excellent
Tara
Voyage en couple
20 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tara
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 20 avr. 2024
Dear Tara,Thank you for your kind feedback. Ensuring accessibility for all our guests, including those with disabilities, is a priority for us. We apologize for any inconvenience caused by the lack of handicapped parking spaces. Your feedback is important, and we will look into ways to improve our parking accommodations to better meet the needs of all our guests. We hope to have the opportunity to welcome you back in the future.Sincerely, Erica DiazGeneral Manager
10/10 Excellent
musiimenta
Voyage en famille
8 avr. 2024
Les points forts : Équipements
musiimenta
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 13 avr. 2024
Dear musiimenta,Thank you for your glowing feedback. We're thrilled to hear that you enjoyed your stay! Providing a clean environment and delicious breakfast options are top priorities for us, and we're delighted that we met your expectations. We hope to welcome you back for another great experience soon!Sincerely, Erica DiazGeneral Manager
10/10 Excellent
Ricardo
7 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ricardo
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 8 avr. 2024
Dear Ricardo,Thank you for your stay and the positive comments. Guest satisfaction is our biggest reward. We care for our guests and the people around us. Looking forward to welcoming you again. Sincerely, Erica DiazGeneral Manager
2/10 Horrible
Amanda
7 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Amanda
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 8 avr. 2024
Dear Amanda,We're deeply sorry to hear about your disappointing experience during your stay. Cleanliness and guest safety are our top priorities, and we apologize for falling short of expectations. Rest assured, we take your feedback seriously and will address the issues with our housekeeping and security teams to ensure a more comfortable and secure environment for our guests. We appreciate you bringing these concerns to our attention. We hope to have the opportunity to regain your trust on a future visit.Sincerely, Erica DiazGeneral Managermitul.patel5@stayatchoice.comQuality Inn & Suites Downtown920-785-6864
10/10 Excellent
Chaliegha
3 avr. 2024
Les points forts : Propreté et personnel et service
Chaliegha
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 4 avr. 2024
Dear Chaliegha,Thank you so much for your fabulous feedback. We are so pleased that you liked our hotel rooms. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had such a peaceful stay. We look forward to having you with us again soon. Sincerely, Erica DiazGeneral Manager
8/10 Bien
Marisela
2 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Marisela
Réponse de Hotel Manager le 4 avr. 2024
Dear Marisela,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Erica DiazGeneral Managermitul.patel5@stayatchoice.comQuality Inn & Suites Downtown920-785-6864
4/10 Médiocre
Wendy
1 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wendy
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 2 avr. 2024
Dear Wendy,We're deeply sorry for failing to meet your daughter's accessibility needs despite your repeated requests. Ensuring all guests' comfort and convenience, especially in special circumstances, is paramount to us. We'll investigate what went wrong and take immediate steps to rectify the situation. Please accept our sincerest apologies, and we hope to have the opportunity to make it right in the future.Sincerely, Erica DiazGeneral Manager
10/10 Excellent
Cassandra
29 mars 2024
Cassandra
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 19 avr. 2024
Dear Cassandra,Thank you so much for the five-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon! Sincerely, Erica DiazGeneral Manager
8/10 Bien
Sandy
Voyage en groupe
25 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sandy
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 26 mars 2024
Dear Sandy,Thank you for your positive feedback. We're delighted to hear that you found our establishment quiet and felt safe during your stay. Your peace of mind is of utmost importance to us, and we're thrilled to have provided an environment where you can relax and feel secure. We hope to continue exceeding your expectations in the future. Looking forward to welcoming you back for another peaceful stay.Sincerely, Erica DiazGeneral Manager
8/10 Bien
Craig
15 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Craig
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 18 mars 2024
Dear Craig,Thank you for the stay and the feedback. We are confident you had a satisfactory stay looking at the four stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again. Sincerely, Erica DiazGeneral Manager
10/10 Excellent
Deanna
14 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Deanna
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 16 mars 2024
Dear Deanna,Thank you for your wonderful feedback. We're pleased to hear that you had a comfortable and satisfying stay with us, especially during your medical procedure. It's great to know that our front desk team was helpful and contributed to your positive experience. We look forward to welcoming you back. Hopefully, next time you can enjoy our gorgeous pool!Sincerely, Erica DiazGeneral Manager
6/10 Satisfaisant
Madison
10 mars 2024
Madison
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 1 avr. 2024
Dear Madison,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the three stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again. Sincerely, Erica DiazGeneral Manager
10/10 Excellent
Chirs
1 mars 2024
Chirs
Séjour de 2 nuits en février 2024
Réponse de Hotel Manager le 23 mars 2024
Dear Chirs,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience.Sincerely, Erica DiazGeneral Manager
8/10 Bien
Bryon
Voyage en couple
26 févr. 2024
Les points forts : Équipements
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Bryon
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 28 févr. 2024
Dear Bryon,Thank you for your suggestion regarding an adult swim option. We appreciate your feedback and will certainly consider it as we strive to enhance our guests' experience. We aim to accommodate the preferences of all our guests, and your input is valuable in helping us improve our services. We hope to continue meeting your expectations and look forward to welcoming you back in the future.Sincerely, Hotel Manager
6/10 Satisfaisant
Caleb
2 févr. 2024
Caleb
Réponse de Hotel Manager le 4 mars 2024
Dear Caleb,Thank you for your kind feedback. We're glad to hear that you found our rooms semi-decent at an okay price and that you appreciate the group rate for your bowling tournament stays. We apologize for any inconvenience caused by the pool area closing at 10:30 PM. We understand your frustration and will consider your suggestion regarding extending pool hours, especially on Friday and Saturday nights. We appreciate your understanding and hope to make your future stays more enjoyable.Sincerely, Erica DiazGeneral Manager
10/10 Excellent
Sarah Lee
24 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sarah Lee
Séjour de 2 nuits en décembre 2023
Réponse de Hotel Manager. le 25 janv. 2024
Dear Sarah Lee,Thank you so much for your glowing review! We're thrilled to hear that you had an enjoyable experience and couldn't find anything to dislike. It's heartening to know that our staff made a positive impression with their amazing and helpful demeanor. We're especially glad to hear that they were respectful and accommodating regarding your service dog.We look forward to the opportunity to welcome you and your service dog back in the future.Sincerely, Erica DiazGeneral Managermitul.patel5@stayatchoice.comQuality Inn & Suites Downtown920-785-6864
10/10 Excellent
Lindsey
Voyage en famille, Voyage en groupe, Voyage avec des animaux de compagnie
8 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lindsey
Séjour de 2 nuits en janvier 2024
Réponse de Hotel Manager le 9 janv. 2024
Dear Lindsey,Thank you for your stay. It's wonderful to hear that you enjoyed our hotel's location, amenities, breakfast, and the friendly service from our staff! Your compliments are not only rewarding but also inspiring. It is our pleasure that we were able to satisfy you. Our goal is to provide our guests with the warmest hospitality and most efficient service. We are looking forward to seeing you soon.Sincerely, Hotel Manager
10/10 Excellent
Timothy
8 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Timothy
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 9 janv. 2024
Dear Timothy,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future. Sincerely, Hotel Manager
10/10 Excellent
Cheryl
31 déc. 2023
Cheryl
Séjour de 2 nuits en décembre 2023
Réponse de Hotel Manager. le 20 janv. 2024
Dear Cheryl,Thank you so much for the five-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon! Sincerely, Erica DiazGeneral Managermitul.patel5@stayatchoice.comQuality Inn & Suites Downtown920-785-6864
10/10 Excellent
Francis
Voyage en famille
18 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Packer weekend!!!
Francis
Séjour de 3 nuits en décembre 2023
Réponse de Hotel Manager le 21 déc. 2023
Dear Francis,Thank you for the review. It is really great to find out that you had a very pleasant time during your stay here. Customer satisfaction is what we aim for and it is satisfying to know you were pleased with us. We look forward to seeing you again soon.Sincerely, Hotel Manager
8/10 Bien
BRICE
5 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
BRICE
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager. le 18 déc. 2023
Dear BRICE,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the four stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again.Sincerely, Hotel Manager
8/10 Bien
Rachelle
5 déc. 2023
Rachelle
Séjour de 2 nuits en décembre 2023
Réponse de Hotel Manager le 14 déc. 2023
Dear Rachelle,Thanks for choosing our hotel for your stay and the 4 ratings you have given us based on the experience. Hope you had a wonderful experience with us. Please visit us again. Sincerely, Hotel Manager
10/10 Excellent
Kyle
21 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Don't be scared away by the location for Packers
Kyle
Séjour de 2 nuits en novembre 2023
Réponse de Erica le 29 nov. 2023
We are so glad you enjoyed our location even though it wasn't within walking distance to Lambeau Field. We have lots of great local restaurants and shopping in our area to make up for it. Thank you for your feedback and we hope you keep us in mind the next time you visit Green Bay.
6/10 Satisfaisant
Bryan
Voyage en famille
19 nov. 2023
Les points forts : Propreté et personnel et service
Bryan
Séjour de 2 nuits en novembre 2023
Réponse de Erica le 29 nov. 2023
We appreciate you taking the time to leave feedback about your stay. We are still finishing up some projects and we apologize for the bad lighting as we are trying to brighten the rooms up. Thank you for staying with us and we hope to see you again.
10/10 Excellent
shari
Voyage en groupe
6 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
shari
Séjour de 1 nuit en novembre 2023
Réponse de Erica le 10 nov. 2023
Thank you for the wonderful feedback. Come see us again soon!
10/10 Excellent
Michael
Voyage en couple
28 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michael
Séjour de 1 nuit en octobre 2023
Réponse de Erica le 30 oct. 2023
Thank you for leaving us a review about your stay! It sounds like we provided exactly what you needed and we hope to see you again soon.
4/10 Médiocre
DESISLAVA
Voyage en famille
22 oct. 2023
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
DESISLAVA
Séjour de 3 nuits en octobre 2023
Réponse de Erica le 24 oct. 2023
We are so sorry that you had a bad experience. We try to provide our customers with the best service possible. It looks like your reservation was two beds, but was switched right after you checked in. Did you ask to be on second floor or something that would have prompted us to change the room type? I apologize that your stay wasn't as you expected, but we hope for another chance to properly host you in the future.
8/10 Bien
Kaila
Voyage en groupe
20 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Kaila
Séjour de 1 nuit en octobre 2023
Réponse de Erica le 21 oct. 2023
Thank you for leaving a review! We hope to see you again.
6/10 Satisfaisant
Voyageur vérifié
11 oct. 2023
Voyageur vérifié
Séjour de 1 nuit en septembre 2023
Réponse de Erica le 13 oct. 2023
We are so sorry! We had no idea or we would have shut it down for maintenance to take a look at. We hope you get another chance in the future to enjoy the hot tub.
8/10 Bien
robyn
Voyage en couple
30 sept. 2023
Les points faibles : Infrastructures et conditions de l’hébergement
robyn
Réponse de Erica le 2 oct. 2023
Thank you for leaving a review. We actually have been doing renovations all year and we apologize if the property wasn't what you were expecting. We work very hard to keep up with the old building and it does show its age but thank you again for your feedback and we hope to see you again.
6/10 Satisfaisant
ALBERTO
Voyage en famille
30 sept. 2023
Les points forts : Propreté et personnel et service
ALBERTO
Séjour de 1 nuit en septembre 2023
Réponse de Erica le 2 oct. 2023
We are very sorry that you feel this way, however we appreciate your feedback. If there is anything more specific you would like to share, we encourage you to reach out to the hotel directly. Thank you for staying with us.
10/10 Excellent
Kristin
Voyage en couple
28 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kristin
Réponse de Erica le 29 sept. 2023
Thank you for the great review! We are so happy that you enjoyed your stay and we look forward to hosting you again.
8/10 Bien
Mary Kay
14 sept. 2023
Mary Kay
Séjour de 2 nuits en septembre 2023
Réponse de Erica le 5 oct. 2023
Thank you for your feedback. We hope you enjoyed your stay!
8/10 Bien
Rebecca
11 sept. 2023
Rebecca
Séjour de 3 nuits en septembre 2023
Réponse de Erica le 22 sept. 2023
Thank you for your feedback. We hope to see you again!
10/10 Excellent
Jennifer
3 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jennifer
Séjour de 1 nuit en septembre 2023
Réponse de Erica le 8 sept. 2023
Thank you so much for your feedback! We are always happy to receive positive reviews. See you next time!
6/10 Satisfaisant
PL
Voyage en famille avec de jeunes enfants
1 sept. 2023
PL
Séjour de 2 nuits en août 2023
Réponse de Erica le 8 sept. 2023
I am sorry you were disappointed with your stay. Unfortunately we don't control which reservations are eligible for the points, but next time we encourage you to book directly through choice hotels, and you will earn the points. We appreciate your feedback and thanks for staying with us.
8/10 Bien
Mark
Voyage en groupe
20 août 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Mark
Séjour de 1 nuit en août 2023
Réponse de Erica le 21 août 2023
We appreciate your feedback!
8/10 Bien
Andrew
9 août 2023
Les points forts : Personnel et service
Andrew
Séjour de 1 nuit en août 2023
Réponse de Erica le 21 août 2023
Thank you for leaving a review about your stay with us.
10/10 Excellent
kathy
7 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
kathy
Séjour de 1 nuit en août 2023
Réponse de Erica le 21 août 2023
We appreciate you taking the time to leave a review!
6/10 Satisfaisant
Kelly
Voyage en famille
6 août 2023
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Kelly
Séjour de 1 nuit en août 2023
Réponse de Erica le 21 août 2023
Thank you for your feedback.
4/10 Médiocre
Christine
Voyage en famille
31 juil. 2023
Les points forts : Confort de la chambre
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Not the "Quality" Inn
Christine
Séjour de 2 nuits en juillet 2023
Réponse de Erica le 2 août 2023
We are very sorry to hear about the issues you had during your stay with us. I will address the front desk staff about being more friendly in the lobby and will forward these comments to the ownership team as well. We hope for another chance to provide a superior experience.
6/10 Satisfaisant
Michael
Voyage en famille
25 juil. 2023
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Michael
Séjour de 2 nuits en juillet 2023
Réponse de Erica le 2 août 2023
Thank you for your review! We did remodel the hotel this year but there are definitely some things that we need to fix up a bit so we hope you can come visit again to see the updates.
10/10 Excellent
Jacqueline
25 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jacqueline
Séjour de 3 nuits en juillet 2023
Réponse de Erica le 2 août 2023
Thank you for taking time to leave a review! We hope you enjoyed your stay and keep us in mind for your next hotel stay in Green Bay.