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Avis sur The Chania Hotel

5 out of 5
The Chania Hotel
Pl. 1866, 16, Chania

Avis

9,6

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 31 avis sur 39." "
Note des voyageurs de 8 (Bien), d’après 6 avis sur 39." "
Note des voyageurs de 6 (Satisfaisant), d’après 1 avis sur 39." "
Note des voyageurs de 4 (Médiocre), d’après 1 avis sur 39." "
Note des voyageurs de 2 (Horrible), d’après 0 avis sur 39." "

9,8/10

Propreté

9,8/10

Personnel et service

9,6/10

Équipements

10/10

Infrastructures et conditions de l’hébergement

9,4/10

Écoresponsabilité

Avis

10/10 Excellent

LAURENT

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Belle expérience
Séjour de 1 nuit en juillet 2023
Réponse de The Chania Hotel Team le 22 juil. 2023
Dear Laurent thank you very much for your feedback. We look forward seeing you back again soon.

4/10 Médiocre

Herbert

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Not at all 5-Star. Very small hotel. Economy Rooms have no window, but there are digital lights, so even at night it is never dark. Economy rooms are just 16sqm and shower and toilet are within the room. Pool is just 20sqm and smaller then my bathtub. Pool is located at rooftop just 5 m beside the restaurant. So during meals there is always a smell of chemicals in the air. Check in costs a lot of time. They always explain all the hotel facilities and services nobody needs.
Séjour de 1 nuit en mai 2024
Réponse de Kind regards, The Chania Hotel team. le 20 mai 2024
Dear Mr Herbert,we are sorry that you had such a bad experience. The economy room type that you have booked is a budget room therefore it has a low price. The pool of the hotel which is located at the restaurant is a plunge mostly to enjoy the jacuzzi or relax and is open from 12:00 until 19:00, at that time the restaurant is open for light snacks as any pool bar. We only use environmental friendly products to clean the pool and the air in the area is properly renewed. The staff upon check in has to inform the guests about all the facilities of the hotel so the guests know what the hotel has to offer.

10/10 Excellent

Natalie, kingston

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were great. Facility clean. Breakfast was amazing and sick location. We have been in Greece for our honeymoon and by far the best hotel thus far. 10/10 recommend
Séjour de 1 nuit en mai 2024
Réponse de kind regards, Marina front desk le 14 mai 2024
Dear Mrs Carriere,We are really happy you found us attaining your expectations. We will be very happy to welcome you again!

10/10 Excellent

Marie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The customer service was wonderful!
Séjour de 2 nuits en mai 2024
Réponse de Kind regards, The Chania Hotel team. le 10 mai 2024
•We are so grateful for your kind words! Looking forward to offer you our services in the future again.

8/10 Bien

Rebecca

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s in a very busy area, right across from Chania market and very close to the Venetian Harbour. Safe and so many shops and restaurants close by. We arrived on a holiday so the streets were noisy and busy, but our room was relatively quiet. The room was beautiful and clean. The buffet breakfast was located in the same room as the pool. Breakfast service was excellent and food options were good and plentiful. The pool is very small, so I wouldn’t recommend swimming in it. Good place.
Séjour de 3 nuits en mai 2024
Réponse de Kind regards, The Chania Hotel team. le 9 mai 2024
Dear Ms. Rollison,Thank you for taking the time and rate your stay in The Chania Hotel, we are thankful for that and for all the details provided, it helps us a lot to provide information to our upcoming or potential quests!It would be great to welcome you again sometime in the future.

10/10 Excellent

Omar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Reservations manager le 1 mai 2024
It is really rewarding seeing that guests appreciate so much our efforts. Thank you for taking time to leave us a review and we hope to welcome you again in the future! Kind regards, The Chania Hotel team

10/10 Excellent

Uwe

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wir kommen gerne wieder.
Séjour de 5 nuits en mars 2024
Réponse de Anna, Frond Desk. le 5 avr. 2024
Dear Mr. Uwe Röttgering,Thank you so much for that great review we appreciate it and we would be glad to have you back as our guest! Looking forward to welcoming you again sometime.Best regards,

8/10 Bien

orlando

Séjour de 1 nuit en janvier 2024
Réponse de Anna, Frond Desk. le 5 avr. 2024
Dear Mr. Gomez,Thank you for taking the time to rate your stay in our hotel we appreciate it so much and hope to welcome you again sometime in the future.Best regards,

10/10 Excellent

Matthew

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A perfect hotel
This hotel is beautiful and the customer service is great.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Fady

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great property, very clean , and convenient. The rooms are a bit noisy from the traffic in the area.
Séjour de 2 nuits en novembre 2023
Réponse de The Chania Hotel Team le 18 nov. 2023
Dear Fady thank you very much for your feedback. It was a pleasure having you here as a guest and hope to see you back again soon.

10/10 Excellent

Bernd

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Schönes Stadthotel mit Top Service und sehr gutem Frühstück
Séjour de 3 nuits en octobre 2023
Réponse de The Chania Hotel Team le 2 nov. 2023
Lieber Bernd, vielen Dank für dein Feedback. Wir freuen uns, dass Sie Ihren Aufenthalt bei uns genossen haben und hoffen, Sie bald wieder bei uns begrüßen zu dürfen.

10/10 Excellent

Justin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en octobre 2023
Réponse de The Chania Hotel Team le 28 oct. 2023
Dear Justin thank you very much for rating us. It was a pleasure having you here as a guest and we hope to see you back again soon.

10/10 Excellent

Vladeta, Pleasanton

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
New design, exceptional style very modern. Breakfast buffet design is exceptional.
Séjour de 1 nuit en octobre 2023
Réponse de The Chania Hotel Team le 23 oct. 2023
Dear Vladeta thank you very much for your feedback. It is always a pleasure to find out that we manage to make our guest's stay here with us a memorable one. We hope to see you back again soon.

8/10 Bien

Jasmit

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I enjoyed my stay at the Chania hotel. The cleanliness, comfort and staff all contributed to making it an enjoyable stay.
Séjour de 3 nuits en septembre 2023
Réponse de The Chania Hotel Team le 10 oct. 2023
Dear Jasmit thank you for your feedback. We are glad that we manage to make your stay here with us a memorable one and hope to see you back again soon.

10/10 Excellent

Khachig

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient location, very clean and safe, wonderful staff!!
Séjour de 3 nuits en octobre 2023
Réponse de The Chania Hotel Team le 9 oct. 2023
Dear guest, thank you very much for your feedback. It is always a pleasure to find out that we manage to make our guest's stay here a memorable one. We hope to see you back again soon.

10/10 Excellent

Anton

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful stay at this well managed hotel, nice breakfast
Séjour de 1 nuit en septembre 2023
Réponse de The Chania Hotel Team le 2 oct. 2023
Dear Anton thank you very much for your feedback. We are glad that we manage to make your stay here iwth us, a memorable one. We hope to see you back again soon

10/10 Excellent

Amanjit

Séjour de 4 nuits en septembre 2023
Réponse de The Chania Hotel Team le 17 oct. 2023
Dear Amanjit thank you very much for rating us with 5*. We are glad that you enjoyed your stay here with us and hope to see you back again soon.

10/10 Excellent

JOSEPH ALLEN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en septembre 2023
Réponse de The Chania Hotel Team le 18 sept. 2023
Dear Joseph thnak you very much for your rating and we hope to see you back again soon

10/10 Excellent

John

Voyage en groupe
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Super hotel. Great staff. Nice modern design. Highly recommended. A couple of notes: if you are booking a deluxe junior suite, the room is great; however the washroom is completely open to the rest of the room. Great for a romantic stay, if not here for romance just know that with this room type. Will definitely book again when in Chania.
Séjour de 5 nuits en août 2023
Réponse de The Chania Hotel Team le 30 août 2023
Dear John thank you very much for your feedback and kind words. The design of the Junior Suite is open plan for the jacuzi bath and the washbasins. Shower is private. We will be happy to see you back here soon.

8/10 Bien

Mrs Sarabjit

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The hotel, staff are amazing. The only downside is the pool. There is no pool not suitable to swim in and certainly not good to take kids, and no place for sun loungers as advertised.
Séjour de 3 nuits en juillet 2023
Réponse de The Chania Hotel Team le 10 août 2023
Dear Mrs. Sarabjit thank you for your feedback. We are glad that you enjoyed our hospitality and service of our staff. The pool is mentioned as plunge pool and not a swiming one as we know it's small and has the in-water seats for the jacuzi. Not an ordinary pool like the hotel is not an ordinary one. We hope to see you back again.

10/10 Excellent

Aaron

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en juillet 2023
Réponse de The Chania Hotel Team le 8 août 2023
Dear Aaron thank you very much for your rating. We hope to see you back again soon.

10/10 Excellent

Robert

Séjour de 1 nuit en août 2023
Réponse de The Chania Hotel Team le 6 août 2023
Dear Robert thank you very much for your rating. I was a pleasure having you as a guest here and hope to see you back again soon.

10/10 Excellent

Gonzalo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent BB in historic district
I was pleasantly surprised by this little gem in the historic district. Nicely appointed rooms with proper AC, wifi, nice bathrooms and comfortable bed. We were greeted by the staff who helped us up the stairs to our room.
Séjour de 3 nuits en juillet 2023
Réponse de The Chania Hotel Team le 27 juil. 2023
Dear Gonzalo thank you very much for your feedback and rating. We are glad that you enjoyed our hospitality and services. It will be a pleasure seeing you back again soon. One small correction about the pictures provided: they are not from our hotel.

10/10 Excellent

Sameh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juillet 2023
Réponse de The Chania Hotel Team le 22 juil. 2023
Dear Sameh thank you very much for your feedback. We are looking forward welcoming you again soon.

8/10 Bien

William

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This place is new, small 5* hotel in the heart of the city, super location and the staff are so friendly and very helpful. Please be aware that they have one room on each of the 4 floors that has no windows, it is very claustrophobic. There was no mention of this in any of the hotel room description so on the basic/standard room it will be this one. Also the bathroom area is not a seperate room it feels like a studio with a glass partition so there is no privacy if you are sharing with someone else. You will litrally hear everything that happens in the toilet for example. We couldn't switch rooms as the hotel was fully booked so we eneded up booking another hotel around the corner. I still stayed there but the wife had her own place and came over each day for breakfast before heading out. Will I stay there again humm probably not as there are so many hotels in the same area that is worth checking out but if this is your first time in Chania then definately check this place out but make sure you pay the extra for a window/balconey room and if you have a car, message the hotel to reserve a parking space for you. There is an additional charge for this at 15 Euro's per day and you just park out side and hand them the keys at reception for them to park the car for you else where and when you need the car again you ask them to fetch it for you. Lastly the bed is medium firm, for me I like it really firm so this was too soft.
Séjour de 3 nuits en juillet 2023
Réponse de The Chania Hotel Team le 15 juil. 2023
Dear William thank you for your feedback. We are glad that you enjoyed our hospitality. All three Eco rooms are without balcony or opening window but they all have the same standard and facilites like the Superior ones. Bathroom and toilet are separated by frosten flass from the rest of the room and it's shown clearly in the pictures as well for the fact of not existing a balcony. We understand that mattresses are medium firm as you describe and this is to satisfy most of guests. Some want it firm, like you do and some others they prefer it soft.

8/10 Bien

Jamal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I ONLY DISLIKE IS THE ROOM IS AND BED WERE OK BUT NOT FOR A PERSON 6'9 INCHES OR 2.03 M. LOL!!! BUT EVERYTHING ELSE WAS GREAT.
Séjour de 5 nuits en juillet 2023
Réponse de The Chania Hotel Team le 12 juil. 2023
Dear Jamal thank you very much for your feedback. We are glad that you enjoyed your stay here with us although the bed was a bit small for you, as all our beds are 2 meters long and we cannot channge it. We hope to see you back again soon.

10/10 Excellent

Dusan

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We had a great stay at the Chania hotel after having a last minute move from our previous hotel. The facilities, location, and staff were great, parking was fantastic, we will definitely be back!
Séjour de 3 nuits en juillet 2023
Réponse de The Chania Hotel Team le 7 juil. 2023
Dear Dusan thank you very much for your kind words. We are looking forward to welcoming you back soon.

10/10 Excellent

Tzila

Séjour de 1 nuit en juin 2023
Réponse de The Chania Hotel Team le 22 juil. 2023
Dear Tzila thank you very much for your feedback. It was a pleasure having you here as a guest and hope to see you back again.

10/10 Excellent

Donato

Séjour de 1 nuit en juin 2023
Réponse de The Chania Hotel Team le 13 juin 2023
Dear guest, thank you very much for your feedback. We hope to see you back again soon.

10/10 Excellent

Andrew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2023
Réponse de The Chania Hotel Team le 5 juin 2023
Dear guest, thank you very much for your feedback.

10/10 Excellent

George

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Great stay, great staff, and amazing location! Breakfast was so delicious :) Didn't get a chance to use the pool but the gym and sauna were great. Highly recommended!
Séjour de 3 nuits en mai 2023
Réponse de The Chania Hotel team le 30 mai 2023
Dear George, thank you very much for your feedback. We are glad that you enjoyed our breakfast and gym facilities and we are very happy that your stay here with us was so good that you recomend us. We hope to see you back again soon.

10/10 Excellent

monica

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A new gem in the city centre
Beautiful new art deco style hotel. A great location. Super lovely staff. A special thank you to Andreas, Agapi,Marina,Roula and Anna! It’s worth a visit , even for one night. Do not hesitate!
Séjour de 2 nuits en mai 2023
Réponse de The Chania Hotel Team le 28 mai 2023
Dear Monica thnk you very much for your feedback and kind words. We are glad that we met your expectations and made your stay here a memorable one. We hope to see you back again soon.

10/10 Excellent

Christian

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very friendly employees, nice breakfast and we also had a good lunch. Hotel is brand new.
Séjour de 1 nuit en mai 2023
Réponse de The Chania Hotel Team le 19 mai 2023
Dear Christian thank you very much for your feedback. We are always aim to guests satisfaction and your kind words give us strenth to become even better.

10/10 Excellent

Bevan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great location and brand new hotel. Very good breakfast also
Séjour de 3 nuits en mai 2023
Réponse de The Chania Hotel Team le 18 mai 2023
Thank you for your kind words. It was a pleasure having you here as guests and hope to see you back again soon.