Avis sur Labranda Marine AquaPark Resort - All Inclusive
Labranda Marine AquaPark Resort - All Inclusive
Tsamourlou, Tingaki, Kos, Kos Island
Avis
8,2
Très bien
8,4/10
Propreté
8,8/10
Personnel et service
8,2/10
Équipements
7,8/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
Voyage en famille
16 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en juillet 2023
Réponse de Labranda Marine Aquapark Management Team le 4 août 2023
Dear Valued Guest,We would like to thank you for choosing Labranda Marine Aquapark Resort Hotel for your recent holiday and for your review of our hotel!Our main goal at Labranda is to ensure that all of our guests feel at ‘home’ during their stay with us, and it gives us satisfaction to learn that overall you are pleased with our stuff and services.We also regret the fact that, in certain areas, we failed to meet your expectations. We highly value all our guests observations, as through them, we improve our service standards.We do hope to welcome you and your family back in the future and offer you even better services in an even more renovated resort as is the plan for the next season.SincerelyLabranda Marine AquaparkManagement Team
8/10 Bien
JUSTINE
Voyage en couple
11 oct. 2022
Les points forts : Propreté, personnel et service, équipements
JUSTINE
Séjour de 7 nuits en septembre 2022
Réponse de Labranda Marine le 13 oct. 2022
Dear Mr. Justine,Thank you for choosing Labranda Marine Aquapark Hotel for your holidays.We are happy to read that your stay with us meet your expectations. We can assure you that for everyone here in the hotel, our priority is to make our guests feel at home and make their stay with us a memorable and unique experience. Based on your valuable comments, we can take actions and improve our level of services and guest satisfaction even more.We hope to have the chance to welcome you again in your next trip to Kos!Best regards,Labranda Marine Aquapark Hotel Management Team
8/10 Bien
Voyageur vérifié
Voyage en famille
6 sept. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 7 nuits en août 2022
Réponse de Labranda Marine le 6 sept. 2022
Dear Valuable Guest,Thank you very much for your feedback regarding your stay with us!We are very pleased that you enjoyed your holidays and appreciated all our services.We are looking forward to welcome you back in the not too distant future.Sunny regards,Labranda Marine Aquapark Hotel Management Team
6/10 Satisfaisant
Nicolas
Voyage en famille avec de jeunes enfants
28 août 2022
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Nicolas
Séjour de 17 nuits en août 2022
Réponse de Labranda Marine le 30 août 2022
Dear Valuable Guest,Thank you for taking the time to share your feedback regarding your stay in Labranda Marine Aquapark Resort . We are sorry to hear that your experience at our resort did not exceed your expectations and we apologize for the inconvinience that you experienced with your room. Regarding the issue with the refurbished and none refurbished rooms, the bad cold weather in winter has been the reason of delay to many of our resort's enhancements and improvements but we are pleased to inform you, that with the new season, all of our rooms , beach and surrounding areas will be all reconstructed and upgraded. We are gelighted to hear that you enjoyed our staff services. Thank you for your friendly words about our staff. Thanking you once again for your review, we do hope to welcome you in the future, host you in one of our renovated rooms and facilities and offer you even higher services. Yours faithfullyLabranda Marine Aquapark Hotel Management Team
8/10 Bien
Florian
27 août 2022
Les points forts : Propreté et personnel et service
Florian
Séjour de 7 nuits en août 2022
Réponse de Labranda Marine le 27 août 2022
Dear Valuable Guest,Thank you for choosing Labranda Marine Aquapark Resort for your vacation and for your time spent on writing a review with your kind evaluation.We are proud to know that we managed to provide you with an enjoyable and memorable stay, as our team makes every effort to ensure that your vacation takes place in the most comfortable and warm atmosphere. We would like to assure you that all your comments highly appreciated and will be taken into consideration in our constant effort to improve our facilities.Finally we would like to inform you that the bad weather in winter has been the reason of delay to many of our resort's enhancements and improvements but we are pleased to inform you, that with the new season, our rooms , beach and surrounding areas will be all reconstructed and upgraded.It would be an ultimate pleasure for us to have you back one day for another exciting experience.Best Regards,Labranda Marine Aquapark Hotel Management Team
8/10 Bien
catherine
8 sept. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon séjour
catherine
Séjour de 5 nuits en septembre 2019
Réponse de Guest Relation le 11 sept. 2019
Dear Catherine,
thank you very much for taking the time to share your positive rate with us. We are happy to read that your stay with us made your expectations and we hope to welcome you back very soon.
Kind regards,
Guest Relation
10/10 Excellent
Voyageur vérifié
Voyage en famille
11 août 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 14 nuits en juillet 2019
Réponse de Guest Relation le 12 août 2019
Dear guests,
we would like to thank you for choosing Labranda Marine Aquapark for your holidays and for taking the time to share your experience with us. We are delighted that you enjoyed all our services and felt so well attended to by our staff.
We assure you that we will continue working to improve your next experience with us.
Yours sincerely, from Kos,.
Guest Relation
10/10 Excellent
Amely
Voyage en couple
18 mai 2024
Les points forts : Propreté, personnel et service, équipements
Amely
Séjour de 7 nuits en mai 2024
Réponse de Labranda Marine Aquapark Management Team le 20 mai 2024
Dear Amely,Thank you for taking the time to provide feedback on your recent vacation at our resort. We are delighted to hear that overall you enjoyed your stay, and we sincerely appreciate your kind words regarding our accommodations, food and staff.However, we are truly sorry to learn about the inconvenience you experienced with the cleanliness of the towels provided during your stay. Please accept our sincerest apologies for any disappointment and inconvenience caused by the condition of the towels. Your feedback is incredibly valuable to us, and we take your comments very seriously.We do hope that we will have the pleasure of welcoming you back in the magical island of Kos on a future visit.Kind regards,Labranda Marine AquaparkManagement Team
10/10 Excellent
Yanir
Voyage en famille
17 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Yanir
Séjour de 3 nuits en octobre 2023
Réponse de Labranda Marine Management Team le 21 oct. 2023
Dear Valued Guest,We would like to thank you for choosing Labranda Marine Aquapark Resort Hotel for your recent holiday and for the great review of our hotel!We are delighted to read that you had a positive experience during your stay with us, enjoying our Hotel's services and facilities. It is indeed very rewarding to receive guests like yourself who take the time to convey their thanks to us.Sending our best wishes to your beautiful family, we do hope to welcome you all back in the future and offer you even higher services in an even more renovated resort, as is the plan for the new season.SincerelyLabranda Marine AquaparkManagement Team
10/10 Excellent
Ruth
30 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ruth
Séjour de 4 nuits en septembre 2023
Réponse de Labranda Marine Management Team le 4 oct. 2023
Dear Ruth,We would like to thank you for choosing Labranda Marine Aquapark Resort Hotel for your recent holiday and for the great review of our hotel!We are delighted to read that you had a positive experience during your stay with us, enjoying our Hotel's services and facilities. It is indeed very rewarding to receive guests like yourself who take the time to convey their thanks to us.Our staff is our greatest asset, which is why your appraisal is one of the greatest rewards we could have hoped for.Sending our best wishes, we do hope to welcome you back in the future and offer you even higher services in an even more renovated resort, as is the plan for the new season.SincerelyLabranda Marine AquaparkManagement Team
8/10 Bien
Mark
Voyage en famille
21 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mark
Séjour de 5 nuits en août 2023
Réponse de Labranda Marine Management Team le 5 oct. 2023
Dear Valued Guest,We would like to thank you for choosing Labranda Marine Aquapark Resort Hotel for your recent holiday and for the great review of our hotel!We are delighted to read that you had a positive experience during your stay with us and that, overall, you enjoyed our services and facilities. It is indeed very rewarding to receive guests like yourself who take the time to convey their thanks to us.From your comments, we understand that we didn't fully meet all your expectations. We always consider well-mannered criticism as an opportunity to improve our service standards.We would be honoured to welcome you and your family in the future and offer you even higher services in an even more renovated resort, as is the plan for the new season.Sincerely,Labranda Marine AquaparkManagement Team
10/10 Excellent
Andrea, Formigine
Voyage en famille
14 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Andrea
Séjour de 7 nuits en septembre 2023
Réponse de Labranda Marine Management Team le 19 sept. 2023
Dear Valued Guest,We would like to thank you for choosing Labranda Marine Aquapark Resort Hotel for your recent holiday and for the great review of our hotel!We are delighted to read that you had a positive experience during your stay with us, enjoying our Hotel's services and facilities. It is indeed very rewarding to receive guests like yourself who take the time to convey their thanks to us.Sending our best wishes to your beautiful family, we do hope to welcome you all back in the future and offer you even higher services in an even more renovated resort, as is the plan for the new season.SincerelyLabranda Marine AquaparkManagement Team
10/10 Excellent
Alexander
Voyage en famille avec de jeunes enfants
4 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alexander
Séjour de 10 nuits en août 2023
Réponse de Labranda Marine Management Team le 9 sept. 2023
Dear Alexander,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Labranda Marine AquaparkManagement Team
10/10 Excellent
Violeta
Voyage en famille
30 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Violeta
Séjour de 14 nuits en août 2023
Réponse de Labranda Marine Management Team le 31 août 2023
Cara Violeta,Desideriamo ringraziarla per aver scelto il Labranda Marine Aquapark Resort Hotel per la sua recente vacanza e per l'ottima recensione sul nostro hotel!Siamo lieti di leggere che ha avuto un'esperienza positiva durante il suo soggiorno presso di noi, apprezzando i servizi e le strutture del nostro hotel. È davvero molto gratificante ricevere ospiti come lei che si prendono il tempo di ringraziarci.Augurando i nostri migliori auguri alla vostra bella famiglia, speriamo di potervi riaccogliere in futuro e di potervi offrire servizi ancora più elevati in un resort ancora più rinnovato, come previsto per la nuova stagione.Cordiali salutiAcquaparco Marino LabrandaTeam di gestione,
10/10 Excellent
Frank
16 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Frank
Séjour de 14 nuits en août 2023
Réponse de Labranda Marine Management Team le 19 août 2023
Dear Frank,We would like to thank you for choosing Labranda Marine Aquapark Resort Hotel for your recent holiday and for the great review of our hotel!Sending our best wishes to your beautiful family, we do hope to welcome you all back in the future and offer you even higher services in an even more renovated resort, as is the plan for the new season.With kind regardsLabranda Marine AquaparkManagement Team
6/10 Satisfaisant
Oliver
Voyage en famille
13 août 2023
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Oliver
Séjour de 12 nuits en août 2023
Réponse de Labranda Marine Management Team le 19 août 2023
Dear Guest,Thank you for taking the time to share your feedback. While we wish you had a better overall experience, from feedback like this, we learn and improve.We always encourage and ask our guests to contact our Guest relations and Management teams for any issues they might be dealing with during their stay with us. We are here to provide solutions. Had we been informed in a timely manner, we would have been more than happy to rectify it. We thank you for bringing all these incidents to our attention so they can be investigated properly. Rest assured that all your points have been noted, brought to the attention of our management team, and will be followed by the required actions.We work hard to deliver an exceptional guest experience. This is why it is so disheartening to see guests leave us with such negative impressions. This season's renovations—our rooms, our beach, Wi-Fi in all hotel areas, TV global channels, and so many others—derived from our guests suggestions and needs. We are constantly improving, and we shall continue doing so.If, in the future, you honour us with your trust, we would be more than happy to welcome you and your family and offer you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Labranda Marine AquaparkManagement Team
6/10 Satisfaisant
Andrew
Voyage en famille
6 août 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Andrew
Séjour de 10 nuits en juillet 2023
Réponse de Labranda Marine Management Team le 12 août 2023
Dear Valued Guest,We would like to thank you for choosing Labranda Marine Aquapark Resort Hotel for your recent holiday and for your review of our hotel!Our main goal at Labranda is to ensure that all of our guests feel at ‘home’ during their stay with us, and it gives us satisfaction to learn that overall you are pleased with our stuff and services.We also regret the fact that, in certain areas, we failed to meet your expectations. We highly value all our guests observations, as through them, we improve our service standards.Nevertheless, we do hope to welcome you and your family back in the future and offer you even better services.SincerelyLabranda Marine AquaparkManagement Team
10/10 Excellent
Cheryl
Voyage en famille
4 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cheryl
Séjour de 10 nuits en juillet 2023
Réponse de Labranda Marine Management Team le 12 août 2023
Dear Cheryl,We would like to thank you for choosing Labranda Marine Aquapark Resort Hotel for your recent holiday and for the great review of our hotel!We are delighted to read that you had a positive experience during your stay with us and that, overall, you enjoyed our services and facilities. It is indeed very rewarding to receive guests like yourself who take the time to convey their thanks to us.From your comments, we understand that we didn't fully meet all your expectations. But we always consider well-mannered criticism as an opportunity to improve our service standards.We would be honored to welcome you and your family in the future and offer you even higher services in an even more renovated resort, as is the plan for the new season.Sincerely,Labranda Marine AquaparkManagement Team
2/10 Horrible
Christopher Hermann
Voyage en famille avec de jeunes enfants
2 août 2023
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Christopher Hermann
Séjour de 14 nuits en juillet 2023
Réponse de Labranda Marine Aquapark Management Team le 4 août 2023
Dear Valued Guest,We would like to thank you for choosing Labranda Marine Aquapark Resort Hotel for your recent holiday and for your review of our hotel!In regards to the insects in your room, (beetles not cockroaches) our Hotel conducts thorough and monthly dis-infestations, as well as, all relevant ISO Health and Safety controls in all Hotel’s areas.Our house keeping department, works really hard in order to keep our hotel properly cleaned and maintained. Their efforts are recognized and appraised by so many of our guests. As we are in the country Side we cannot exterminate all living creatures and in cases where guests leave their Doors or windows open, we do have isolated incidents as the one in your room. During Midday in our Pools we have more than 800 people children in majority. Not all our guests comply with our Pool regulation rules such as Showers, after sea swims, bringing sand and salt in the Pool Water which is the main reason for water opacity during peak hours.We could continue analyzing the operational difficulties with 1300 people in Hotel, but as our priority is our guests to enjoy their so long awaited holidays, we provided all the assistance we could to you and your family, including a free day pass to our Aquapark and facilities once you decided to continue your Holidays to a near by Hotel.This season's renovations—our rooms, our beach, Wi-Fi in all Hotel areas, global channels, and so many others—derived from our guests suggestions and needs. We are constantly improving, and we shall continue doing so. This is why it is so disheartening to see guests leave us with negative impressions.Nevertheless, we do hope to welcome you and your family back in the future and offer you even better services.SincerelyLabranda Marine AquaparkManagement Team
8/10 Bien
GAL
Voyage en famille
31 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A good (not) all inclusive
GAL
Séjour de 6 nuits en juillet 2023
Réponse de Labranda Marine Aquapark Management Team le 4 août 2023
Dear Valued Guest,We would like to thank you for choosing Labranda Marine Aquapark Resort Hotel for your recent holiday and for the nice review of our hotel!Our main goal at Labranda is to ensure that all of our guests feel at ‘home’ during their stay with us, and it gives us satisfaction to learn that overall you are pleased with our stuff and services. In almost most all inclusive, similar to ours, packages there are extras. All our non inclusive services are mentioned in detail in our Brochures and Catalogs. Ice-creams for example are being served in our Main Restaurant, during Lunch and Dinner time, as well as in our Lobby Area between 15:00-16:00 covering the greatest part of the day. If one chooses can get something extra from our Gelateria. Our package is tailored especially for families with children providing, our Aquapark and pools, which we are happy to read that you and your family enjoyed, but most important of all, the opportunity to visit the island of Kos which has so much to offer to its visitors. A journey to history, along side beautiful beaches and serene nature sights.Nevertheless we highly value all our guests observations, as through them, we improve our service standards. We do hope to welcome you and your family back in the future and offer you even better services in an even more renovated resort as is the plan for the next season.SincerelyLabranda Marine AquaparkManagement Team
8/10 Bien
Karen
Voyage en famille avec de jeunes enfants
26 juil. 2023
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Karen
Séjour de 14 nuits en juillet 2023
Réponse de Labranda Marine Aquapark Management Team le 4 août 2023
Dear valued Guest,We would like to thank you for having chosen Labranda Marine Aquapark Resort Hotel, for your recent holiday and for the great review of our hotel! Our main goal at Labranda is to ensure that all of our guests feel at ‘home’ during their stay with us and it gives us immense satisfaction to learn that we have met or even exceeded your expectations on this occasion. It is indeed very rewarding to receive guests like yourself, who take the time to convey their thanks to us. Sending our wishes to your beautiful family and we do hope to welcome you all back, in the future and offer you even higher servicesm in an even more renovated resort as is the plan for the new season. SincerelyLabranda Marine AquaparkManagement Team,
10/10 Excellent
Helena
Voyage en famille
24 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Helena
Séjour de 4 nuits en juin 2023
Réponse de Labranda Marine Aquapark Management Team le 4 août 2023
Dear Valued Guest,Thank you for having chosen Labranda Marine Aquapark for your holidays and for spending time to share your positive feedback.We are delighted to read that you had a positive experience during your stay with us and that you enjoyed the hotel services and facilities.Our aim at Marine Aquapark is to ensure that all of our guests feel at ‘home’ during their stay with us and it gives us immense satisfaction to learn that we have met or even exceeded your expectations on this occasion. We are looking forward to welcoming you back and create even more magnificent memories for you. Sincerely,Labranda Marine AquaparkManagement Team
10/10 Excellent
T.A
26 avr. 2023
T.A
Séjour de 1 nuit en avril 2023
Réponse de Labranda Marine Aquapark Management Team le 5 avr. 2024
Dear Guest,Thank you for your valuable feedback following your stay at Labranda Marine Aquapark & Resort. We do hope that we will have the pleasure of welcoming you back in the magical island of Kos on a future visit.Kind regards,Labranda Marine AquaparkManagement Team
6/10 Satisfaisant
Kimberley
Voyage en groupe
19 oct. 2022
Les points forts : Propreté et personnel et service
Kimberley
Séjour de 7 nuits en octobre 2022
Réponse de Labranda Marine le 21 oct. 2022
Dear Mrs. Kimberley,Thank you for choosing Labranda Marine Aquapark Hotel for your holidays.We would like to thank you for your feedback and we hope that in your next visit we will meet all your expectations. We can assure you that for everyone here in the hotel, our priority is to make our guests feel at home and make their stay with us a memorable and unique experience.Based on your valuable comments, we can take actions and improve our level of services and guest satisfaction even more.Finally we would like to inform you that the bad weather in winter has been the reason of delay to many of our resort's enhancements and improvements but we are pleased to inform you, that with the new season, our rooms , beach and surrounding areas will be all reconstructed and upgraded.Overall, we appreciate your time taken to write your feedback and look forward to the opportunity of welcoming you back in our Hotel in the near future.Best Regards,Labranda Marine Aquapark Hotel Management Team
10/10 Excellent
Andrea
Voyage en famille
15 oct. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Andrea
Séjour de 7 nuits en octobre 2022
Réponse de Labranda Marine le 21 oct. 2022
Dear Mr. Andrea,Thank you for choosing Labranda Marine Aquapark Resort for your vacation and for your time spent on writing a review with such a kind evaluation.We are proud to know that you stayed satisfied with our hotel facilities and offered services, and that we managed to provide you with an enjoyable and memorable stay, as our team makes every effort to ensure that your vacation takes place in the most comfortable and warm atmosphere.We look forward to your next visit! And once again we will try to please you with our Greek hospitality.Best Regards,Labranda Marine Aquapark Hotel Management Team
6/10 Satisfaisant
Danleigh
Voyage en couple
1 oct. 2022
Les points forts : Propreté
Danleigh
Séjour de 8 nuits en septembre 2022
Réponse de Labranda Marine le 2 oct. 2022
Dear Mr. Danleigh,Thank you for choosing Labranda Marine Aquapark Resort for your holidays.We would like to thank you for your feedback and we hope that in your next visit we will meet all your expectations. We can assure you that for everyone here in the hotel, our priority is to make our guests feel at home and make their stay with us a memorable and unique experience.Regarding the food in our restaurants, this is definitely a purely personal matter depending on taste preferences. To be honest with a great surprise we read your review about the food because the majority of our guests report the exact opposite. Based on your valuable comments, we can take actions and improve our level of services and guest satisfaction even more.Overall, we appreciate your time taken to write your feedback and look forward to the opportunity of welcoming you back in our Hotel in the near future.Best Regards,Labranda Marine Aquapark Hotel Management Team
10/10 Excellent
Voyageur vérifié
Voyage en famille
25 sept. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel for a long Greek family holiday
Voyageur vérifié
Séjour de 15 nuits en septembre 2022
Réponse de Labranda Marine le 28 sept. 2022
Dear Valuable Guest,Thank you for taking the time to share with us and the readers of our Booking page your feedback about your recent hotel stay. It is very rewarding to read that we managed to create a great time for you and you enjoyed our views, food, our staff services and your allocated room. Kindly be informed, that smoking is allowed only on the balcony of the rooms and generally only on the open areas.In regards of the animation, it's a real puzzle to satisfy all our guests' needs , most enjoy the shows and the fact that keeps the children occupied, exhausting their endless energy.We hope to have the opportunity to welcome you again in our hotel for another hotel experience.Kind Regards,Labranda Marine Aquapark Hotel Management Team
8/10 Bien
Mualla
Voyage en groupe
20 sept. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mualla
Séjour de 3 nuits en septembre 2022
Réponse de Labranda Marine le 22 sept. 2022
Dear Valuable Guest,Thank you very much for taking the time to review Labranda Marine Aquapark Hotel during your recent stay with us. We are happy that our cooking was appreciated and you enjoyed the location of the hotel and your room.We understand that most of our guests are not used to rocky sea entrances, yet this is our natural environment and we cannot alter it, according to the Greek and EU legislation.Moreover, the drinks are local, they are not the well-known brands of alcohol. Also, our soft drinks are from the well-known company Pepsi.We hope to see you again sometime in the near future.Kind regards,Labranda Marine Aquapark Hotel Management Team
8/10 Bien
Onur
Voyage en famille
12 sept. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Onur
Séjour de 2 nuits en septembre 2022
Réponse de Labranda Marine le 19 sept. 2022
Dear Valuable Guest,Thank you very much for your feedback regarding your stay in Labranda Marine Aquapark Resort!We are pleased that you enjoyed your holiday and appreciated all our services.We are looking forward to welcome you back in the not too distant future.Sunny regards,Labranda Marine Aquapark Hotel Management Team
8/10 Bien
Asha
3 sept. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Asha
Séjour de 14 nuits en août 2022
10/10 Excellent
Mordechai
Voyage en famille avec de jeunes enfants
2 sept. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mordechai
Séjour de 7 nuits en août 2022
Réponse de Labranda Marine le 3 sept. 2022
Dear Valuable Guest,Thank you very much for taking the time to review Labranda Marine Aquapark Hotel during your recent stay with us. It is always heartwarming to hear that our cooking was appreciated.We would like you to know that we use the finest pure ingredients so that the quality of the dishes we offer to our customers is the top one and we are especially keen to read your good words.We are so glad to read that our slides were to your satisfactionWe hope to see you again sometime in the near future.Kind regards,Labranda Marine Aquapark Hotel Management Team
4/10 Médiocre
Marco
Voyage en famille
23 août 2022
Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
Marco
Séjour de 15 nuits en août 2022
Réponse de Labranda Marine le 25 août 2022
Dear Mr. Marco,Thank you for choosing Labranda Marine Aquapark Resort for your vacation.We are sorry to hear that your experience at our resort did not exceed your expectations.Kindly be informed, according to the Health Protocols of the Greek Tourism Ministry which have to be followed strictly, swimming pools have to be cleaned and chlorinated in order to be prepared for the next day. That’s why the pools are opened till 18:00 o’clock.Moreover, the drinks are local, they are not the well-known brands of alcohol. Food is a special case that varies depending on the preferences of our customers. Every day there is a themed buffet with 26 different hot dishes, 20 different salads, 6 different fruits, at least 8 different sweets and 5 ice cream flavors!!!Regarding the issue with the reception staff, we are investigating thoroughly your complaint, as with a great surprise we read your review about it. The majority of our guests report the exact opposite,their friendliness. We would like to assure you that all your comments are highly appreciated in our constant effort to improve our services and facilities, and we sincerely hope that you will give us another chance to fix your impression and to provide you with pleasant memories and only positive holiday experience.Yours sincerely,Labranda Marine Aquapark Hotel Management Team
6/10 Satisfaisant
Ruth
Voyage en famille
8 août 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Better hotels available
Ruth
Séjour de 7 nuits en juillet 2022
Réponse de Labranda Marine le 9 août 2022
Dear Mr. Ruth,
We would like to thank you for taking the time to write a review. Your feedback is extremely valuable to us. Hotel's personnel strives to fulfill the requests of every guest, so please rest assured that all your points regarding our facilities and services are noted and brought to the attention of our management team, so to be followed by the required actions. Thus you have our sincere apologies for the areas we failed to meet or even exceed your expectations .
In regards of the food poisoning, a food poisoning in an all inclusive resort can not affect a person or two by definition. The same daily menu is being served to thousands of our guests, thus, if that was the case then we should have had many people, reporting similar symptoms, something that's has not been reported. By writing this, it does not mean that we question your comment, on the contrary.
We are delighted to read that you enjoyed our facilities and most of our services.
Once again we apologize for not meeting your requirements and we hope that in the future we will be able to meet your expectations
Yours sincerely,
Labranda Marine Aquapark Hotel Management
6/10 Satisfaisant
Katrine
Voyage en famille
6 août 2022
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Katrine
Séjour de 5 nuits en juillet 2022
Réponse de Labranda Marine le 6 août 2022
Dear Mrs Katrine,
Thank you for choosing Labranda Marine Aquapark Resort Hotel for your holiday. We are really sorry to read that your stay with us did not meet all your expectations. We can assure you that for everyone here in the hotel, our priority is to make our guests feel at home and make their stay with us a memorable and unique experience.
We appreciate your comments and we will take them into consideration so to ameliorate our service and accommodation.
Finally we would like to inform you that the bad weather in winter has been the reason of delay to many of our resort's enhancements and improvements but we are pleased to inform you, that with the new season, our rooms , beach and surrounding areas will be all reconstructed and upgraded.
Thank for your review, we hope to welcome you back in the future and offer you facilities and services which will meet your expectations.
Yours sincerely,
Labranda Marine Aquapark Hotel Management
6/10 Satisfaisant
Mette
Voyage en famille
1 août 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Okay oplevelse
Mette
Séjour de 6 nuits en juillet 2022
Réponse de Labranda Marine le 2 août 2022
Dear Valuable Guest,
Thank you for choosing Labranda Marine Aqua Park Resort for your vacation and for your time writing a review. Your opinion is very important to us. We are delighted that you enjoyed the facilities, our service and our friendly staff.
All your comments and suggestions are taken into consideration. Our team works hard in order to develop and improve the facilities and services of the hotel.
We are looking forward to welcome you again next year!
Best regards,
Labranda Marine Aquapark Hotel Management
8/10 Bien
Patrick
Voyage en famille avec de jeunes enfants
27 juil. 2022
Les points forts : Propreté, personnel et service, équipements
Patrick
Séjour de 7 nuits en juillet 2022
Réponse de Labranda Marine le 28 juil. 2022
Sehr geehrter Herr Patrick,
Vielen Dank für Ihre freundliche Bewertung. Es freut uns sehr zu hören, dass Sie eine schöne Zeit bei uns im Hotel hatten.
Die Zufriedenheit unserer Gäste liegt uns sehr am Herzen und steht im Fokus der täglichen Arbeit.
Wir hoffen, dass Sie uns bald einmal wieder einen Besuch abstatten.
Liebe Grüße von Kos,
Labranda Marine Aquapark Hotel Management
10/10 Excellent
Lada
Voyage en famille
26 juil. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lada
Séjour de 7 nuits en juillet 2022
Réponse de Labranda Marine le 26 juil. 2022
Dear Valuable Guest,
Thank you for choosing Labranda Marine Aquapark Hotel for your vacation and for your time spent on writing a review with such a kind evaluation.
We are proud to know that you stayed satisfied with our hotel facilities and offered services, and that we managed to provide you with an enjoyable and memorable stay, as our team makes every effort to ensure that your vacation takes place in the most comfortable and warm atmosphere.
We would like to assure you that your remark is taken into great consideration in our constant effort to improve our services and facilities.
We look forward to your next visit! And once again we will try to please you with our Greek hospitality.
Best Regards,
Labranda Marine Aquapark Hotel Management
8/10 Bien
Izabela
Voyage en famille
16 juil. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Izabela
Séjour de 5 nuits en juillet 2022
Réponse de Labranda Marine le 20 juil. 2022
Dear Mrs. Izabela,
Thank you for the time you dedicated to share the holidays’ experience you had at Labranda Marine Aquapark Hotel with us and the Expedia’s travelers! We are happy that you enjoyed your stay. We are looking forward to welcoming you again in your next trip to Kos and offer another memorable holiday.
Best Regards,
Labranda Marine Aquapark Hotel Management
10/10 Excellent
Vladimira
Voyage en famille
12 juil. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Vladimira
Séjour de 10 nuits en juin 2022
Réponse de Labranda Marine le 15 juil. 2022
Dear Mr. Vladimir,
Thank you for taking the time to share your recent experience at Labranda Marine Aquapark Hotel.
We are very happy that we managed to offer you a memorable stay
We are looking forward to welcome you again soon!
Kind regards,
Labranda Marine Aquapark Hotel Management
8/10 Bien
Valentina
Voyage en famille avec de jeunes enfants
25 juin 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Valentina
Séjour de 7 nuits en juin 2022
Réponse de Labranda Marine le 26 juin 2022
Dear Mrs. Valentina,
Thank you for choosing Labranda Marine Aqua Park Resort for your vacation and for your time writing a review. Your opinion is very important to us. We are pleased to know that overall you enjoyed your stay. All your comments and suggestions are taken into consideration. Our team works hard in order to develop and improve the facilities and services of the hotel.
It will be our pleasure to welcome you again next year!
Best regards,
Labranda Marine Aquapark Hotel Management
2/10 Horrible
Yama
22 juin 2022
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Yama
Séjour de 6 nuits en juin 2022
Réponse de Labranda Marine le 25 juin 2022
Dear Valuable Guest,
Thank you for taking the time to share your recent experience for Labranda Marine Aquapark Hotel with us on Expedia.com.
We are sorry to read that your stay with us was not as memorable as we would like it to be.
Your comments have been shared with my team in order to find any problematic areas.
We apologise for not being able to meet your expectations for your holiday and we hope we will have the chance to welcome you back in the near future.
Kind regards,
Labranda Marine Aquapark Hotel Management
8/10 Bien
M
20 juin 2022
M
Séjour de 1 nuit en juin 2022
Réponse de Labranda Marine le 21 juin 2022
Dear Valuable Guest,
Thank you for choosing Labranda Marine Aquapark Hotel for your holiday.
We are happy to read that your stay with us meet your expectations. We can assure you that for everyone here in the hotel, our priority is to make our guests feel at home and make their stay with us a memorable and unique experience.
We are looking forward to welcoming you back next summer, until then we wish you all the best.
Kind regards,
Labranda Marine Aquapark Hotel Management
8/10 Bien
Cherelle
2 juin 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cherelle
Séjour de 7 nuits en mai 2022
10/10 Excellent
Cihangir
Voyage en famille
31 mai 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cihangir
Séjour de 2 nuits en mai 2022
Réponse de KAIRABA Mythos Palace Team le 10 juin 2022
Thank you for taking the time to review us. We hope to have the opportunity to host you again in the near future.
10/10 Excellent
KAROL, READING
30 mai 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
KAROL
Séjour de 6 nuits en mai 2022
6/10 Satisfaisant
Voyageur vérifié
Voyage en famille
28 mai 2022
Les points forts : Personnel et service et confort de la chambre
Neutralt, finns bra och dåligt
Voyageur vérifié
Séjour de 7 nuits en mai 2022
Réponse de Labranda Marine le 15 juin 2022
Dear Valuable Guest,
Thank you for the time you dedicated to share this review of Labranda Marine Aquapark Resort with us and the other travelers. We appreciate your comments and we will take them into consideration so to ameliorate our service and accommodation.
We hope to have the chance to welcome you again in your next trip to Kos!
Best regards,
Labranda Marine Aquapark Hotel Management
8/10 Bien
Laura
Voyage en groupe
24 mai 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Laura
Séjour de 4 nuits en mai 2022
Réponse de Labranda Marine le 15 juin 2022
Liebe Frau Laura,
Wir bedanken uns, dass Sie sich die Zeit genommen haben uns hier eine Bewertung zu hinterlassen. Es ist schön zu sehen, dass Sie eine tolle Zeit bei uns verbracht haben. Vielen Dank für die lobenden Worte.
Sehr gerne begrüßen wir Sie in der Zukunft wieder als Gäste in unserem Haus.
Mit freundlichen Grüßen,
Labranda Marine Aquapark Hotel Management
10/10 Excellent
T.A
2 mai 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
T.A
Séjour de 1 nuit en avril 2022
Réponse de Labranda Marine le 4 mai 2022
Dear Valuable Guest,
Thank you very much for your wonderful review! We are really pleased to know that you enjoyed your stay.
We hope to have the chance to accommodate you again in the future and offer our best services and hospitality!
Best Regards,
Labranda Marine Aquapark Resort Team
8/10 Bien
Voyageur vérifié
Voyage en famille
21 oct. 2021
Les points forts : Propreté, personnel et service, confort de la chambre
Voyageur vérifié
Séjour de 7 nuits en octobre 2021
Réponse de Labranda Marine Aquapark le 21 oct. 2021
Dear Valuable Guest,
Thank you very much for your kind rating. We are delighted to hear that you enjoyed your stay at Labranda Marine Aquapark Resort Hotel and we succeeded to meet your expectations for your holiday.
We would love to welcome you back in the nearest future.
Kind Regards,
Labranda Marine Aquapark Resort Team
8/10 Bien
Leroy
Voyage en famille avec de jeunes enfants
30 août 2021
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Leroy
Séjour de 7 nuits en août 2021
Réponse de Labranda Marine Aquapark le 1 sept. 2021
Dear Valuable Guest,
Thank you for the time you dedicated to share this review of Labranda Marine Aquapark Resort Hotel with us and the other travelers. We appreciate your comments and we will take them into consideration so to ameliorate our service and accommodation.
We hope to have the chance to welcome you again in your next trip to Kos!
Best regards,
Labranda Marine Aquapark Resort Team