One Bedroom Suite with Sea view | Vue depuis le balcon
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Avis sur Elia Estia

3 out of 5
Elia Estia
Lithinon 13, Chania

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 14 avis sur 27." "
Note des voyageurs de 8 (Bien), d’après 7 avis sur 27." "
Note des voyageurs de 6 (Satisfaisant), d’après 3 avis sur 27." "
Note des voyageurs de 4 (Médiocre), d’après 2 avis sur 27." "
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 27." "

8,8/10

Propreté

8,0/10

Personnel et service

8,8/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

6,0/10

Écoresponsabilité

Avis

8/10 Bien

Renée, DINARD

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Très bien situé. Jolie vue sur le port et la montagne. Très propre. Commerces à proximité.. Manque un ascenseur Et manque de contact avec la réception. Juste le jour de l arrivée. Autrement parfait.
Séjour de 8 nuits en avril 2024

10/10 Excellent

Felix, Montréal

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Très belle vue sur le vieux port vénitien et sur les resto. Grande chambre bien éclairée. Un peu bruyant la nuit car proche de l’action, mais pas exagérément. Petit déjeuner inclus de très bonne qualité et diversifié!
Séjour de 3 nuits en juillet 2023
Réponse de Elia Hotels Group le 19 août 2023
Dear Felix, We would like to thank you for your excellent review and very kind words. We are very glad that you enjoyed our services and the location of the hotel. We will definitely be happy to welcome you again in the future.Kind Regards,Antonis YiakoumakisFront Office, Elia Hotels Group

6/10 Satisfaisant

BENOIT

Réponse de Elia Hotels Group Team le 7 juin 2023
Dear Benoit, thank you very much for taking some time to enter your review. We are looking forward to welcome you back in one of our Hotels! Kind regards, Elia Hotels Group team.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté et confort de la chambre
Das service war zu gut, täglicher Handtuch- und pantoffelwechsel wären nicht notwendig, die Kochmöglichkeit war sehr eingeschränkt und wir haben 2 Kaffeelöffel gespendet, da nur einer vorhanden war. Weingläser gab es keine. Bei unserer ankunft gab es auch keine nachttischlampen, die aber auf unsere dringliche anfrage am gleichen tag bereitgestellt wurden. Der empfang war sehr freundlich und unser gepäck wurde sehr liebenswürdigerweise vom empfangsbüro von einem mitarbeiter ins appartement bis in den letzten stock geschleppt! Also insgesamt sehr ok!
Séjour de 7 nuits en avril 2023
Réponse de Elia Hotels Group le 14 avr. 2023
Dear Guests, We would like to thank you for taking the time to post your excellent review. Thank you very much for all the comments, which always help us improve our services.We will be very glad to welcome you again in the future. Kind Regards, The Elia Team

2/10 Horrible

Andre, Astoria

Voyage en couple
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
The pictures of the place is different from than actual property. I was told that they mixed pictures of another property and they offered another location to stay.
Séjour de 3 nuits en mars 2023
Réponse de Elia Hotels Group Team le 21 mars 2023
Dear Andre, we understand that Elia Estia couldn't meet your expectations enough and we respect that. Also we would like to stress out that our photos are 100% real and we feel sorry for you getting confused and maybe wanted to book on another property, but due to very limited availability on that day, you proceeded to book with this one. In any case, we are very sorry for any inconvenience you had to face.We will be more than happy to grant us the opportunity to provide you with services and facilities that reflect our efforts and reputation on your next visit to Chania. Always at your disposal. Best Regards, Elia Hotels Group Team

10/10 Excellent

Adam

Séjour de 4 nuits en septembre 2022
Réponse de Elia Hotels Group Team le 31 oct. 2022
Dear Adam, we really appreciate your taking the time to leave your rating! We are more than happy that you have enjoyed your stay with us. We look forward to hosting you again soon. Kind regards, Elia Hotels Group Team

8/10 Bien

Jason

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Everything was great. It was clean, central to everything. There are two nightclubs right below, and in Greece the clubs go on until 4am so just keep that in mind. The AC and YouTube can drown out the 2000s pop beats. Everything is really great, it’s just loud at night.
Séjour de 4 nuits en septembre 2022
Réponse de Elia Hotels Group le 29 sept. 2022
Dear Jason, We would like to thank you for your excellent review. We are glad you enjoyed the location and our services. It is true that the old harbour area can be noisy and this is something beyond our responsibility. We will be happy to welcome you again in the future. Kind regards,The Elia Team

8/10 Bien

Sue

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Very close proximity to major viewing sites and newly renovated room but the partying noise in the neighborhood can be heard til 2 to 3 am everyday
Séjour de 2 nuits en septembre 2022
Réponse de Elia Hotels Group le 20 sept. 2022
Dear Sue, We would like to thank you for your very kind review and kind words. We are very glad you enjoyed the location of the hotel and the accommodation quality. We can understand that the noise in the neighborhood can be annoying, which, however, is beyond our responsibiity. Thank you again and we will be very happy to welcome you again in the future.Kind Regards, The Elia Team

10/10 Excellent

Shannon

Les points forts : Propreté et confort de la chambre
Fabulous!
Thank you so much to the Elia staff for an incredible stay. It could not have been more perfect and we so look forward to returning again!
Séjour de 3 nuits en septembre 2022
Réponse de Elia Hotels Group Team le 17 sept. 2022
Dear Shannon, thank you very much for such a great review! We work really hard to offer the best experience we can during your stay with us! Feedback like yours motivates us to provide the best service that our guests deserve. We look forward to your next visits! Warm regards, Elia Hotels Group Team

10/10 Excellent

Chelsea

Les points forts : Propreté et confort de la chambre
Séjour de 3 nuits en septembre 2022
Réponse de Elia Hotels Group Team le 13 sept. 2022
Dear Chelsea,Thank you for the amazing rating! We are looking forward to accomodate you on your next visit.Kind regards,Elia Hotels Group Team

10/10 Excellent

Marcus

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
We thoroughly enjoyed our stay. The staff were particularly fantastic.
Séjour de 5 nuits en juillet 2022
Réponse de Elia Hotels Group Team le 26 juil. 2022
Dear Marcus, Thank you very much for your kind comments and feedback. We are more than happy that you have enjoyed your stay with us. Our aim is always our guests satisfaction and we work really hard to offer the best experience we can during your stay with us! So we are happy to see that reflected on your last visit. We hope to see you again soon. Kind Regards Elia Hotels Group Team

10/10 Excellent

Cynthia

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The two bedroom and two bathroom rooms were perfect for my family of four. The upgraded bathrooms were nice as well.
Séjour de 3 nuits en juillet 2022
Réponse de Elia Hotels Group Team le 20 juil. 2022
Dear Cynthia, Thank you very much for your kind comments and feedback. We are more than happy that you have enjoyed your stay with us in our brand new Suites! Our aim is always our guests satisfaction. We hope to see you again soon. Kind Regards, Elia Hotels Group Team

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté
Apartment was well done and clean though slightly small for three people. The view was excellent. Communicating with staff was generally a bit difficult. They had very little information to give to us regarding sightseeing which was a bit disappointing.
Séjour de 7 nuits en juillet 2022
Réponse de Elia Hotels Group Team le 20 juil. 2022
Dear Guest, Thank you so much for your kind words and for choosing to stay at Elia Estia-Erato! It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. We look forward to the opportunity to welcome you back and exceed your expectations, as we do for all of the satisfied guests that we have had over the years. Always at your disposal, Elia Hotels Group Team

8/10 Bien

Bjørn

Séjour de 1 nuit en juillet 2022
Réponse de Elia Hotels Group Team le 16 juil. 2022
Dear Bjorn, Thank you for taking some time to rate us! We hope to welcome you again any time in the near future! Kind regards, Elia Hotels Group Team

10/10 Excellent

Nathalie

Voyage en groupe
Les points forts : Propreté et confort de la chambre
Underbart!
Vi hade en toppen upplevelse under vår vistelse på hotellet. Alltifrån service, renlighet, läge och standard på hotellet var top notch. Det var lite av en chansning att boka hotellet men det överträffade alla våra förväntningar. 10/10 ⭐️
Séjour de 7 nuits en juin 2022
Réponse de Elia Hotels Group Team le 16 juil. 2022
Dear Nathalie, Thank you for the amazing rating! It’s fantastic your time with us was so great! We ‘re happy you appreciated our comfortable guest rooms and friendly team so much. We aim to please and your feedback lets us know we’re doing our job! We strive for excellence so please let us know how we can share a 10/10 stay with you next time! We look forward to hosting you again soon. Kind regards, Elia Hotels Group Team

10/10 Excellent

Laura

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2021

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Top apartment. Kind regards
Séjour de 7 nuits en juin 2021

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Die Unterkunft liegt direkt am Hafen, hat leider keine Rezeption, sodass man gezwungen ist, 5 min. zu einer anderen Unterkunft der Elia Kette laufen muss, um einzuchecken. Räume sind schön groß, jedoch hat die Klimaanlage nicht funktioniert. Dadurch war es unangenehm warm.
Séjour de 1 nuit en juillet 2019
Réponse de Elia Hotels Group le 14 juil. 2019
Dear Guest, Thank you for your preference to Elia Hotels Group and for this lovely review about your recent stay at Elia Estia Apartments. We are glad that you enjoyed your stay and we would like to inform you that the air-condition is already repaired. We hope to see you back in one of our properties. Kind regards, Elia Zampeliou Boutique Hotel staff.

6/10 Satisfaisant

Voyageur vérifié

Voyage en couple
Les points faibles : Équipements
First off, check in was a disaster. Searching for the check in, while lugging suitcases for over an hour in the heat was not ideal- The area was pedestrian only, and parking outside of the pedestrian area was impossible to find. Because we couldn't find the check in area, we went straight to the hotel. It was locked, although we could see a reception area through the window. I finally reached someone by phone who said they would be right over to check us in. He arrived about 20 minutes later. He did say we could call to have help with the rest of our bags that were in the car, but we had parked so far away, that we didn't know when we would be going back that way to retrieve them. Our room was ok, it was clean, and the bed was comfortable- the photos showed a wonderful harbor view, but in reality, the balcony overlooked the backs of some restaurants. The harbor was actually in front of the restaurants. We were also on the third floor, and the hotel hallways were not air-conditioned, so it was a hot climb up. My boyfriend and I are in somewhat good shape for mid 50's, but this would not have worked for someone who is not fit. There was supposed to be some items left in the room as complimentary, (I believe water and a few other things), but nothing was left in the room. Overall, a big disappointment. I've been to Chania before, and we were assisted with parking, luggage, and had people on site. If I return, I will be staying elsewhere.
Séjour de 3 nuits en juin 2019
Réponse de Elia Hotels Group le 9 juil. 2019
Dear Guest, Thank you for spending time for this online review. We would like to inform you that Elia Estia is a property without reception located inside the Old Town of Chania where vehicles are not allowed to enter. All of the information where in the confirmation e-mail something that you probably ignored since you had reply in that e-mail. Also i would like to inform you that inside traditional buildings elevators are not allowed to be built due to Archeological restrictions. We would like to apology if you didn't found a complimentary water inside the room, our reception desk is available 24 hours and it will be our pleasure to help you with all your requests if we knew. But we didn't. We would like also to inform you that feedback is really important to us for our future improvement and we will take many things into serious consideration but it is not our fault that you missed many information after you booked. It will be our pleasure to see you back in one of our properties and offer you the best stay as we do to hundreds of our guests. Kind regards, Elia Zampeliou Boutique Hotel staff.

10/10 Excellent

Marquis, Philadelphia

The location and quality of the apartment are lovely. The apartment is in the heart of old town directly around the corner from the harbor. Management was polite and prompt when it came to check in. I’d stay there again.
Séjour de 1 nuit en février 2019
Réponse de Kostas Kariofylis, Front Office, Elia Hotels Group le 20 févr. 2019
Dear Marquis, Thank you so much for choosing Elia Estia for your recent stay at Chania area! Thank you so much also for this excellent rating and review! We are glad that you enjoyed the Harbor View studio and the location! We hope to see you back in one of our hotels! Kind regards, The Elia Hotels Group team

10/10 Excellent

William

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best Suite in Chania!
Best Hotel room in Chania!!
Séjour de 1 nuit en septembre 2018
Réponse de Kostas Kariofylis, Receptionist le 16 nov. 2018
Dear William, Thank you for this amazing rating and for spending time to review us online! We delighted that you enjoyed your stay with us and we are looking forward to welcome you back in one of our hotels in the future!Kind regards, Elia Hotels Group staff.

8/10 Bien

Peter, New York

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Spacious apartment, perfect location and view
Great stay, well stocked apartment - perfect location for getting around old town. Please ensure you arrange to meet the staff to arrange for key card pick up in advance of your stay.
Séjour de 1 nuit en juin 2018
Réponse de Elia Hotels group le 20 sept. 2019
Thank you for your review we do appreciate it. Looking forward to welcome you again in any of our Elia Hotels in Chania and Athens. Beautiful pic

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté
Séjour de 1 nuit en juin 2018
Réponse de Elia Hotels group le 20 sept. 2019
Thank you for your review we do appreciate it. Looking forward to welcome you again in any of our Elia Hotels in Chania and Athens

10/10 Excellent

Gerry , philadelphia Pa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
this studio was really nice I had a balcony with a city view a king size bed and small kitchen but with all the restaurents it was not necessary. Demetra was especially nice and helpful with and information need and check in was easy. the only thing to not with this unit is there are a lot of steps to the apartment but the have units in other buildings if that is a problem.
Séjour de 3 nuits en mai 2018
Réponse de Elia Hotels group le 20 sept. 2019
Thank you for your review we do appreciate it. Looking forward to welcome you again in any of our Elia Hotels in Chania and Athens. Lovely Pics

4/10 Médiocre

Andre, London

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Disappointing
We were initially put in flat 1 which was a lot smaller than photos in the listing. It had very bare furnishings, no bowls or kettle, a missing shower door and a plugin hob instead of a fixed cooking stove. After being denied a refund from the hotel manager we were moved to flat 2 which was a lot more spacious and was pictured in the listing.
Séjour de 7 nuits en septembre 2017
Réponse de Elia Hotels group le 20 sept. 2019
Thank you for your review we do appreciate it. Looking forward to welcome you again in any of our Elia Hotels in Chania and Athens

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect location, very nice appartment
Just go there! Chania is a lovely and lively city. The appartment has a perfect location with a beautifull in the Venetian harbour.
Séjour de 3 nuits en septembre 2017
Réponse de Elia Hotels group le 20 sept. 2019
Thank you for your review we do appreciate it. Looking forward to welcome you again in any of our Elia Hotels in Chania and Athens