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Avis sur Casa Cook Samos

5 out of 5
Casa Cook Samos
Potokaki, Pythagorion, Samos

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 29 avis sur 35." "
Note des voyageurs de 8 (Bien), d’après 2 avis sur 35." "
Note des voyageurs de 6 (Satisfaisant), d’après 1 avis sur 35." "
Note des voyageurs de 4 (Médiocre), d’après 2 avis sur 35." "
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 35." "

9,6/10

Propreté

9,0/10

Personnel et service

9,4/10

Équipements

9,8/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

10/10 Excellent

Vincent

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en septembre 2022
Réponse de Stavros le 6 oct. 2022
Dear Vincent,Thank you for staying with us and for providing your feedback.We hope to be able to welcome you back one day in Casa Cook Samos.Kind regards,Stavros

10/10 Excellent

silvina

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
If you like modern architecture- this is your place. Eco friendly in all details. Totally organic. Excellent staff. We’ll be back!
Séjour de 3 nuits en octobre 2023
Réponse de Stavros le 25 oct. 2023
Dear Silvina & Javier,Thank you for staying with us and for sharing your amazing feedback.We wish to be able to welcome you back one day in Samos.Kind regards,Stavros

10/10 Excellent

Elke

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tolles Hotel, klasse Architektur! Kieselstrand, Strandschuhe zu empfehlen. In 25 Minuten ist man im nächsten Ort mit Einkaufsmöglichkeiten und vielen Kaffees & Restaurants- wir haben diesen örtlichen sehr gemocht!
Séjour de 5 nuits en septembre 2023
Réponse de Stavros le 2 oct. 2023
Dear Elke,Thank you for staying with us and for the feedback provided.We wish to be able to welcome you back one day in Samos.Kind regards,Stavros

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en septembre 2023
Réponse de Stavros le 2 oct. 2023
Dear James,Thank you for staying with us and for the feedback you provided.It will be our pleasure to be able to welcome you back one day.Kind regards,Stavros

10/10 Excellent

Valentin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 13 nuits en septembre 2023
Réponse de Stavros le 1 oct. 2023
Dear Valentin,Thank you for staying with us and for your feedback on our hotel and our services.We wish to be able to welcome you back one day in Samos.Kind regards,Stavros

10/10 Excellent

Ali

Séjour de 4 nuits en septembre 2023
Réponse de Stavros le 27 sept. 2023
Dear Ali,Thank you so much for staying with us and for the review posted.We wish to be able to welcome you back one day for another Casa Cook experience.Kind regards,Stavros

10/10 Excellent

Ilgaz

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel, professional and friendly staff. We loved our poolside room. We will stay here again.
Séjour de 6 nuits en août 2023
Réponse de Stavros le 19 sept. 2023
Dear Mehmet,Thank you for your amazing feedback. We are already looking forward to welcome you back one day.Kind regardsStavros

10/10 Excellent

Manuela

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super schöne und chillige Anlage. Sehr freundliches und aufmerksames Personal. Perfekt zum entspannen und geniessen.
Séjour de 5 nuits en septembre 2023
Réponse de Stavros le 19 sept. 2023
Dear Manuela,Thank you for staying with us and for the feedback you provided.We wish to be able to welcome you back one day.Kind regards,Stavros

10/10 Excellent

Ahu

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en septembre 2023
Réponse de Stavros le 12 sept. 2023
Dear Ahu,Thank you for staying with us and for sharing your feedback. We wish to be able to welcome you back one day in Casa Cook Samos.Kind regards,Stavros

8/10 Bien

Tobias

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Modern hotel and in general very good service, especially concierge and restaurant staff - communication of receptionist could be improved. Partially loud music / guests. Airport very close by but not an issue in terms of noise in the morning / evening. Breakfast offers a variety of fruits / pastries. Dinner is largely the same with limited variety of the daily menu.
Séjour de 6 nuits en août 2023
Réponse de Stavros le 30 août 2023
Dear Tobias,Thank you for staying with us and for the feedback you provided which has already been shared with the whole team. We wish to be able to welcome you back one day in a future trip to Samos.Kind regardsStavros

4/10 Médiocre

Voyageur vérifié

Les points forts : Propreté
Les points faibles : Personnel et service
Not living to expectations
The service is mixed. Although a few members of the staff are very nice, the training is lacking and there is a poor understanding of the level of service required for a 5 star boutique hotel.
Séjour de 7 nuits en août 2023
Réponse de Stavros le 27 août 2023
Dear Guest,Thank you for staying with us and for sharing your feedback which has been taken into consideration.We wish to be able to have another opportunity with you in the future.Kind regardsStavros

10/10 Excellent

Panayiota

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was beautiful with every detail being perfect. We had the nicer room with the community pool shared by 8 rooms with own veranda including double subbed, 2 chairs, and a table. Loved our room and veranda. Beach at hotel was very pleasant and had comfy sun-beds. At 1-2pm, they had complimentary lemonade which was a cute touch. Buffet Breakfast was yummy. Even though, I am at gold status on Expedia, I didn’t get late checkout nor upgrade. I did get to check in earlier since my room was ready which was convenient. It was high season, I guess. All employees were very friendly and helpful.
Séjour de 3 nuits en août 2023
Réponse de Stavros le 15 août 2023
Dear Panayiota,Thank you so much for staying with us and for the feedback you provided. Really pleased to hear you enjoyed your room and the services as a gold member. Indeed the upgrade sometimes is not available but our attention to our guests will never be interrupted. We wish to be able to welcome you back one day .Kind regards,Stavros

2/10 Horrible

bekir

Voyage en famille
Les points faibles : Personnel et service et équipements
Firstly when we check in never meet VIP access probaply WYC access means WHY YOU CAME !! They said no room for upgrade ! immediately I checked from expedia and other website organiser min 3 categories available for same date … When enter the room only uht packed water 🤓 as vip access welcoming also refrigerator empty as bonus safety box and shower drain is not working in a minute floor looks like a bath tube During our 3 night stay never change our towels never drop any water ! first day for room cleaning doesnt work after 14:00 ! Anyway firstly I accused by myself because I belived in expedia gold status and vip acces plus casa cook images Thats why in that case guilty not only casa cook also expedia Our room : 210 worst room of hotel ! in my opinion feel like in a tent at the base camp min 5 rooms neighbours ( 2 our sides 3 across ( max 2-3 meters far ) the our room all chats in the room another problem hotel border is airport probaply due to the high season noisy & noisy Final cut ; I am waiting recovery solutions Both of casa cook and expedia damaged a part of my holiday and I will share these experience all social media not only at expedia corner….
Séjour de 3 nuits en août 2023
Réponse de Stavros le 15 août 2023
Dear Mr Aktas,Thank you for staying with us and for the feedback you provided. The special discount on the spa services was available for you in our spa. Room was made up daily during the stay.Even though availability was limited - the subject to availability upgrade was offered and it was denied.Thank you again..

8/10 Bien

JASMINE

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en juillet 2023
Réponse de Stavros le 11 août 2023
Dear Jasmine,Thank you for your feedback.We wish to be able to accommodate you again in a future trip to Samos.Kind regards,Stavros

10/10 Excellent

Alexander Farbu

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2023
Réponse de Stavros le 11 août 2023
Dear Alexander,Thank you so much for staying with us and for your feedback.We wish to be able to accommodate you again in a future trip to Samos.Kind regards,Stavros

10/10 Excellent

murat

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en juillet 2023
Réponse de Stavros le 8 août 2023
Dear Murat Thank you for staying with us and for your feedback.We wish to be able to accommodate you again in Samos.Kind regards,Stavros

10/10 Excellent

Anna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en juin 2023
Réponse de Stavros le 7 août 2023
Dear Anna,Thank you for staying with us - it will be our pleasure to welcome you back one dayKind regards,Stavros

10/10 Excellent

Ömer

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
TOP!
Séjour de 7 nuits en juillet 2023
Réponse de Stavros le 31 juil. 2023
Dear Omer,Thank you so much!Looking forward to having you back one day.Kind regards,Stavros

10/10 Excellent

MARINA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Fantastic resort . It’s probably the only one that’s worth staying at while in Samos. Excellent place
Séjour de 3 nuits en juillet 2023
Réponse de Stavros le 17 juil. 2023
Dear Marina,Thank you so much for your amazing feedback. It was a pleasure having you stay with us and the whole team is looking forward to being able to welcome you back one day.Kind regardsStavros

6/10 Satisfaisant

Stella

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Das gesamte Design des Casa Cook Samos war sehr schön, auch mit dem Restaurant/Frühstücks Buffet. Leider hatten wir 2 unschöne Ereignisse, die zu Unannehmlichkeiten geführt haben. Zum Lunch hatten wir im Beach Restaurant gebratene Kartoffelecken bestellt und 1 Flasche Wasser. Leider befanden sich in unserem Essen mehrere, kleine Steinchen auf die wir unschöner Weise gebissen haben. Dieses haben wir melden wollen und nach mehrmaligen Klingeln an den Liegen ist leider keiner kommen, bis wir das zuständige Personal gerufen haben persönlich. Daraufhin kam erstmal großes Entsetzen und ob wir sicher sind. Die Steine aus unserem Essen habe ich dann direkt gezeigt. Daraufhin wurden uns neue Kartoffeln gebracht, die aber leider komplett ungewürzt waren. Diese wurden uns auch in Rechnung gestellt. Auch auf den Hinweis beim Management an der Rezeption kam leider keine Rückmeldung/Entgegenkommen zurück. Das Wasser wurde komplett vergessen, obwohl wir uns knapp 3 Stunden dort am Strand befanden. Das Frühstücksbuffett war übersichtlich schön aufgestellt. Leider war durch nur. 2 Espresso Maschienen die Schlange lang, obwohl im Mai Nebensaison war und es gab nur lauwarmes Wasser für den Tee. Tiere finde ich toll, aber es wäre sehr wünschenswert gewesen, das Geschirr zwischenzeitlich mal abzuräumen, damit wie in unserem Fall die Katzen nicht unser Essen vom Teller gegessen haben Haare auf dem Besteck hinterlassen haben. Aus den anderen Casa Cook Hotels sind wir ganz anders gewöhnt!
Séjour de 3 nuits en mai 2023
Réponse de Stavros le 14 juin 2023
Dear Stella,Thank you for staying with us and for the feedback provided which has been taken into consideration.We would like to have the opportunity to welcome you back one day.Kind regards,Stavros

10/10 Excellent

Stefan

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wirklich tolles Hotel… die Freundlichkeit der Mitarbeiter ist nicht zu übertreffen.
Séjour de 10 nuits en mai 2023
Réponse de Stavros le 24 mai 2023
Dear Stefan and Michael,It was amazing having you here these days and it is truly rewarding for all the staff to hear that you enjoyed their service.Thank you for being our first guest for this season - we all hope to be able to welcome you back in Casa Cook Parea in a future trip to Samos.Kind regards,Stavros

10/10 Excellent

Melih

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sade,şık ,hizmet kalitesi yüksek bir otel .
Séjour de 3 nuits en septembre 2022
Réponse de Stavros le 20 sept. 2022
Dear Melih,Thank you for your amazing feedback. We wish to be able to accommodate you again in the future.Kind regards,Stavros

10/10 Excellent

Elisabeth

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Es war traumhaft! Der Service war perfekt und das Personal super freundlich. Das Hotel ist brandneu und dementsprechend noch top in Schuss - jederzeit wieder!
Séjour de 3 nuits en juillet 2022
Réponse de Stavros le 16 sept. 2022
Dear Elisabeth,Thank you for staying with us and for your amazing feedback! We wish to be able to welcome you back to Casa Cook Samos one day.Kind regardsStavros

10/10 Excellent

Larry

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en août 2022

10/10 Excellent

Alessandro

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Impossibile non rimanere estasiati. Sicuramente la struttura più bella di Samos. I prodotti da bagno in formato grande di alta qualità. Tutto perfetto. La struttura è stupenda. Il personale è molto gentile e disponibile. La colazione fantastica con chef a disposizione per qualsiasi richiesta. In spiaggia lettini comodissimi e in ogni ombrellone c'è un campanello per chiamare e ordinare. Certo il prezzo è importante soprattutto il alta stagione ma ne vale la pena.
Séjour de 7 nuits en août 2022
Réponse de Stavros le 20 août 2022
Dear Alessandro,Thank you so much for your amazing feedback!We wish to be able to welcome you back one day at Casa Cook Samos.Kind regards,Stavros

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en juillet 2022
Réponse de Stavros le 9 août 2022
Dear Guest, Thank you for staying with us and for your feedback. We will be pleased to welcome you back one day. Kind regards, Stavros

4/10 Médiocre

Mert

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et confort de la chambre
Looks nice but you dont feel welcomed
Stylish hotel with a well known boheme style But very unfriendly staff, specially the reception was horrible…we travel a lot and i have never seen such a rude person. They never greet us when we passed they were always rude when we asked for anything and could not even offer a late checkout even though the hotel was not full at all…the receptionist (red hair) was by dar the rudest person i have ever met in our travel through greece…. I would not recomend this hotel only because its staff They always wanted to give us the tetra pack water which was more expensive than the glas one. The hotel does not offer any transport and will charge you the double price if you ask for any transfer. There is no shuttle to the town or any further transport option. Without a rented car you are lost.
Séjour de 4 nuits en juillet 2022
Réponse de Stavros le 16 août 2022
Dear Mert, Thank you for staying with us and for the feedback provided, which can only help us improve. Kindly accept our sincere apologies for feeling so un-welcomed and rest assured that your comments have already been shared with the whole team. Please do not hesitate to reach out in case you have any further concerns. Kind regards, Stavros

10/10 Excellent

Indir

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en juillet 2022
Réponse de Stavros le 9 août 2022
Dear Indir, Thank you for stayimg with us and for your feedback. We wish to be able to accommodate you again in a future trip to Samos. Kind regards, Stavros

10/10 Excellent

Anna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The best hotel experience in Greece
We had an amazing stay at Casa Cook Samos! The hotel area, the interior and the architecture are even better irl and the hotel staff was incredibly friendly and gave the best of service. We had been longing for a very chill vacation this year, so our days were mostly spent on the lovely hotel beach and in the crystal clear sea. Great food was served at the hotel as well as in some nearby tavernas including tavernas in the town Pythagorio, to where it’s very easy to go by taxi (a ride of 3-4 minutes). We warmly recommend a stay at Casa Cook!
Séjour de 7 nuits en juillet 2022

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
The hotel is beautiful and the pool-suites are amazing! A bit noisy from the airport at the rooms, but at the beach it’s barely noticeable. Downside was that there’s no bar near the main pools and rooms, you either need to go to the beach or pay 15€ room service charge if you want a beer to your room. Service was a bit confused at times, long waiting times for drinks and food orders, or to get the attention of the staff, but feels like that was mostly due to inexperience. Noticeable that the hotel was just opened and I’m sure it will be great soon!
Séjour de 7 nuits en juillet 2022
Réponse de Stavros le 27 juil. 2022
Dear Guest, Thank you for staying with us and for your valuable feedback. We are all really pleased to hear you enjoyed your stay with us. Your comments about our service level has already been shared with the team in order to improve. We wish to be able to welcome you back one day to Casa Cook Samos. Kind regards, Stavros

10/10 Excellent

Theodore

Séjour de 2 nuits en juin 2022
Réponse de Stavros le 5 oct. 2022
Dear Theodore,Thank you so much for staying with us and for your feedback.Looking forward to being able to welcome you back one day.Kind regards,Stavros

10/10 Excellent

Tanel

Voyage en groupe
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en juin 2022
Réponse de Stavros le 7 juil. 2022
Dear Tanel, Thank you for your feedback. We wish to welcome you back on day in Casa Cook Samos. Kind regards, Stavros

10/10 Excellent

Aylin

Les points forts : Propreté, personnel et service, équipements
Séjour de 7 nuits en juin 2022
Réponse de Stavros le 5 oct. 2022
Dear Aylin,Thank you for staying with us this summer - we wish to be able to welcome you back one day.Always at your service.Stavros