Avis
7,6
Bien
7,8/10
Propreté
8,8/10
Personnel et service
10/10
Équipements
6,8/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
Voyage en famille
3 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en septembre 2023
Réponse de Warm regards, Aqualand Resort Hotel Mgnt Team le 25 oct. 2023
Dear Andreas,Thank you for taking the time to share your wonderful experience at Aqualand Resort. We're thrilled to hear that you had a fantastic long weekend and that you found our staff to be nice and helpful.We greatly appreciate your kind words about our restaurant, especially the prompt refilling of the buffet and the delicious food. It's a pleasure to know that you enjoyed the fresh vegetables, various accompaniments, and desserts.Our team takes great pride in maintaining the pool area, snack bar, and pool bar, ensuring that our guests have a pleasant and comfortable environment. We're pleased to hear that you found an abundance of sunbeds and umbrellas.We are delighted that your 5-year-old had a fantastic time and loved the Aqualand Resort and water park. We understand how important it is for families to have an enjoyable experience, and it's wonderful to know that everything was within comfortable walking distance for your little one. Our lifeguards and staff in the water park are dedicated to providing a safe and enjoyable environment for all our guests.Thank you once again for choosing Aqualand Resort. Your feedback is truly appreciated, and we hope to welcome you back for more memorable moments in the future.
6/10 Satisfaisant
Ewelina
21 août 2023
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Ewelina
Séjour de 2 nuits en août 2023
6/10 Satisfaisant
THOMAS
Voyage en famille
20 juil. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
THOMAS
Séjour de 4 nuits en juillet 2023
6/10 Satisfaisant
Andrea
18 juil. 2023
Les points forts : Personnel et service
Les points faibles : Propreté
Andrea
Séjour de 7 nuits en juillet 2023
Réponse de Warm regards, Aqualand Resort Hotel Mgnt Team le 25 oct. 2023
Dear Andreas,We appreciate your feedback regarding your recent stay at our resort. We're sorry to hear that your experience didn't fully meet your expectations.We understand that the resort's location might not be ideal for everyone, as it is set in a tranquil area. However, we provide a free shuttle bus service for our guests to explore Corfu Town and the beach.Regarding your room, we apologize for any inconveniences you encountered. We're aware that renovations are necessary in some areas, and we're actively working on improvements to enhance our guests' comfort.We take your comments about the bathroom issue seriously and will ensure that our maintenance team addresses it. The presence of ants can sometimes be challenging, but we do our best to manage this issue. We encourage our guests to keep food items securely stored.It's wonderful to know that you found our food in the restaurant to be great for lunch and dinner. We appreciate your feedback regarding breakfast, and we will take this into consideration to improve the morning dining experience.We apologize for any issues you experienced at the pool bar and with some staff members. Rest assured that we will address these concerns with our team to provide better service in the future.We're glad to hear that you enjoyed our entertainment crew and the pools, and we hope you made some enjoyable memories during your stay.Once again, thank you for taking the time to share your thoughts. We will strive to make necessary improvements to ensure a better experience for our guests.
6/10 Satisfaisant
Christin
Voyage en famille
8 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Christin
Séjour de 4 nuits en juillet 2023
Réponse de Warm regards, Aqualand Resort Hotel Mgnt Team le 25 oct. 2023
Dear Christin,We appreciate you sharing your experience with us. We apologize for any inconveniences you encountered during your stay, and we'd like to address your concerns:We understand your disappointment regarding the closure of some bars, the Wave Tavern, and the Mini Club. We apologize for any lack of communication on our part and will strive to ensure better information is provided to our guests in the future.Regarding the all-inclusive drinks, we're sorry that they didn't meet your expectations. We take your comments into consideration and will assess how we can improve our drink offerings, including considering adding more juice options.In terms of the food, we appreciate your feedback. We do our best to provide a variety of options to cater to our diverse guest preferences. We understand that our cuisine may have a British influence, as we aim to meet the expectations of our predominantly British guests. We also appreciate your understanding and patience with the children's pool closure. The safety of our guests is a top priority, and we address any water quality concerns promptly. We'll make sure to enhance our technology servicing procedures.We take all feedback seriously and use it as a valuable tool for improvement. We hope that you still managed to have enjoyable moments during your stay and would consider visiting us again.
10/10 Excellent
GD
Voyage en famille, Voyage en groupe
5 sept. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
GD
Séjour de 1 nuit en septembre 2022
4/10 Médiocre
Frode
Voyage en famille
1 août 2022
Les points forts : Propreté
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Good water park, not so good hotel
Frode
Séjour de 1 nuit en juillet 2022
10/10 Excellent
Trond
Voyage en famille
22 juin 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Trond
Séjour de 2 nuits en juin 2022
Réponse de Kind Regards, Aqualand Team le 23 juin 2022
Dear Mr. Trond,
Thank you for staying at Aqualand Resort Hotel and sharing your experience.
It pleases us greatly to learn that our facilities, as well as the location, contributed to making your stay in our hotel enjoyable and memorable.
Thank you once again for your lovely comment and look forward to many opportunities of welcoming you again to our hotel in the future.
10/10 Excellent
Stavros
14 juin 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stavros
Séjour de 2 nuits en juin 2022