Vue aérienne
Vérifier la disponibilité

Avis sur Imperial Hotel

4 out of 5
Imperial Hotel
13-15 North Drive, East Anglia, Great Yarmouth, England

Avis

9,4

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 299 avis sur 419." "
Note des voyageurs de 8 (Bien), d’après 102 avis sur 419." "
Note des voyageurs de 6 (Satisfaisant), d’après 8 avis sur 419." "
Note des voyageurs de 4 (Médiocre), d’après 5 avis sur 419." "
Note des voyageurs de 2 (Horrible), d’après 5 avis sur 419." "

9,6/10

Propreté

9,6/10

Personnel et service

8,8/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

8/10 Bien

Michael

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
What a surprise this Hotel is, fantastic service and staff. However the star of the show is the Food. This hotel has clearly got a team of Chefs who know what their doing, and can clearly cook. Outstanding visit, we will be back.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Vicky

Séjour de 2 nuits en avril 2024

10/10 Excellent

matthew

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Have to say from start to finish the staff were amazing through out, Breakfast was wonderful choice and well cooked with a wonderful view over looking the sea front. Room was spacious parking was great also electrical charging point would definitely return. Me and the kids with the dog.
Séjour de 1 nuit en avril 2024
Réponse de boss le 6 mai 2024
Amazing to know that every element of your stay was so good,thanks

10/10 Excellent

Darren

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Perfect right near everything, lovely and ckean. Breakfast and restaurant in evening were excellent. Thoroughly recommended. We'll definitely be back
Séjour de 2 nuits en avril 2024
Réponse de boss le 15 avr. 2024
Cant get better than perfect and top marks ! thanks so much

10/10 Excellent

michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel and staff were amazing
Séjour de 5 nuits en février 2024
Réponse de boss le 14 mars 2024
Glad that you found us amazing,thanks for top marks

10/10 Excellent

Llewellyn

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de boss le 14 mars 2024
lovely to get top marks thanks very much

8/10 Bien

Stuart

Voyage en famille
Les points forts : Propreté et personnel et service
Ok hotel Decent food and staff Pleasant location Limited facilities
Séjour de 1 nuit en février 2024
Réponse de boss le 14 mars 2024
So pleased that you found the food decent and staff pleasant ,thanks

10/10 Excellent

Graham

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Top pick if you want great food.
The food in the restaurant was outstanding, as was the service.
Séjour de 1 nuit en janvier 2024
Réponse de boss le 14 mars 2024
Outstanding feedback on our food thanks so much

8/10 Bien

Darren

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice clean hotel with great food
Séjour de 1 nuit en janvier 2024
Réponse de boss le 14 mars 2024
Nice to see that you found us clean with great food,thanks

4/10 Médiocre

Steven

Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de boss le 14 mars 2024
Thank you for the feedback

8/10 Bien

Matt

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Happy !
Lovely old hotel with charming staff will definetly stay again Food was superb!
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Valerie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff make the experience special. Very friendly and welcoming.
Séjour de 1 nuit en novembre 2023
Réponse de boss le 4 déc. 2023
Lovely to know that our staff made your stay so special,thank you for lovely feedback

10/10 Excellent

Graham

Voyage en couple
Staff were lovely and helpful, room was immaculate
Séjour de 2 nuits en novembre 2023
Réponse de boss le 4 déc. 2023
Great to see that the staff were lovely and helpful and that you had an immaculate room,thank you

10/10 Excellent

Robert

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were friendly and helpfull.The restaurant was of a high service and food was of top quality.
Séjour de 2 nuits en novembre 2023
Réponse de boss le 4 déc. 2023
So glad to hear that the staff were friendly and helpful,thanks

10/10 Excellent

Aaron

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Very nice hotel. Quiet. Clean. Will go back.
Séjour de 1 nuit en novembre 2023
Réponse de boss le 4 déc. 2023
Thank you for feedback,great to know that you will be back,thanks

10/10 Excellent

Michelle

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Lovely stay
Super comfy bed, shower excellent. Top notch meal in the inhouse restaurant with flambe'd steak. Definitely be back. Great location too with parking.
Séjour de 1 nuit en octobre 2023
Réponse de boss le 4 déc. 2023
Lovely to see that you had super comfy bed and an excellent shower,thanks so much

10/10 Excellent

Alaster

Voyage en couple
Les points forts : Équipements
An excellent hotel, ‘old fashioned’ in the best possible way with spacious rooms pampering the clients in every way. Staff are courteous, efficient and caring; food quality and range is outstanding. We can recommend the Imperial without hesitation.
Séjour de 1 nuit en octobre 2023
Réponse de boss le 21 oct. 2023
Wonderful to read such positive feedback,thanks very much

8/10 Bien

Chris

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fab food, with awful drumming
As usual, fantastic service and a delicious new menu The only negative was having a room at the rear and having to endure 2 football matches with a crowd constantly drumming - maybe better sound insulation could be installed
Séjour de 4 nuits en octobre 2023
Réponse de boss le 12 oct. 2023
Delighted to know that you had fantastic service and food and sorry to say but it is impossible to insulate against all outside noise,thankfully the football finished at 10pm and they don't play often.

10/10 Excellent

Joanne

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely hotel and breakfast was amazing, thank you
Séjour de 1 nuit en octobre 2023
Réponse de boss le 12 oct. 2023
Lovely to get such amazing feedback,thanks

10/10 Excellent

Christopher

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Generally a very good hotel. Bathroom lacked shelving for toiletries and there was no Aircon but for this age of hotel aircon should not really be expected. Bed was comfortable and room was quiet toward the back of the hotel. Location is excellent within walking distance of everything. Food was excellent with fantastic restaurant under the hotel and breakfast on the terrace in the morning. Sunday lunch was outstanding. Recommend highly.
Séjour de 2 nuits en septembre 2023
Réponse de boss le 12 oct. 2023
Delighted to see that you found your food outstanding,however i am surprised that you did not see the air con in the room as all 39 bedrooms have air con.

10/10 Excellent

Joann

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent pay a visit it’s well worth a visit
Excellent service as usual, staff, very nice, very helpful, always happy lovely group of people in the bar, the restaurant and the reception area, would definitely recommend this hotel to anyone. The food is excellent. What more can I say go try it it’s well worth a visit thank you to all looked after us.
Séjour de 1 nuit en octobre 2023
Réponse de boss le 12 oct. 2023
Excellent to be given such positive recommendation ,we are so thrilled,thanks very much

10/10 Excellent

Allison

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Buisness trip
Lovely Hotel, warm and friendly staff. Definitely stay here again. Great sea view. Best Bacon sandwich takeaway ever!
Séjour de 1 nuit en septembre 2023
Réponse de boss le 12 oct. 2023
Lovely to know that your business trip went well and we had a part in that,we look forward to welcoming you again,thanks so much

10/10 Excellent

gary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We had a great stay and a great meal. Would stay here again.
Séjour de 1 nuit en septembre 2023
Réponse de boss le 12 oct. 2023
Great to know that you had a great stay and a great meal.thanks

2/10 Horrible

Gary

Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Overpriced. Rooms far too small for price. Very disappointing.
Séjour de 4 nuits en septembre 2023
Réponse de boss le 26 sept. 2023
Sorry that you did not appreciate our service and the facilities in the room,some of our rooms are smaller but still well equipped!As you booked a single room you did have a 4ft queen sized bed. The price is dictated by how busy we are , as we were full there was not so much flexibility,apologies.

8/10 Bien

Victoria

Séjour de 2 nuits en septembre 2023
Réponse de boss le 12 oct. 2023
Thank you for the feedback

10/10 Excellent

Zuzana

Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie
Les points forts : Équipements et infrastructures et conditions de l’hébergement
We had lovely stay
Séjour de 1 nuit en septembre 2023
Réponse de boss le 19 sept. 2023
Glad to know that you had a lovely stay,thanks

10/10 Excellent

Sharon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice hotel x good breakfast
Séjour de 2 nuits en septembre 2023
Réponse de boss le 19 sept. 2023
thank you for lovely feedback

10/10 Excellent

Karen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent hotel
I had a lovely stay. The hotel was excellent in every way. I thoroughly recommend it.
Séjour de 3 nuits en août 2023
Réponse de boss le 6 sept. 2023
Excellent to know you had a great time and thanks so much for the recommendation

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Terrace venue for dining was very pleasing and service was excellent
Séjour de 2 nuits en août 2023
Réponse de boss le 6 sept. 2023
Glad to know that you had good service on the Terrace,thanks

10/10 Excellent

Darren

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en août 2023
Réponse de boss le 6 sept. 2023
wonderful to get 10 out of 10 thanks very much

10/10 Excellent

Beverley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2023
Réponse de boss le 24 août 2023
Lovely to get top marksthanks very much

10/10 Excellent

Pauline

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was our second stay but first as a family and could not fault any of the staff as they were amazing polite and very accommodating. The room was fantastic size and the shower was so good. The breakfast was lovely. Only issue we had was finding a car park space when we arrived as some others hadnt parked so well but we did eventually get one. Would definitely stay again if we were going back to Great Yarmouth as the location was perfect. It was away from the game and play areas they were only a walk away but the beach was only across the road.
Séjour de 2 nuits en août 2023
Réponse de boss le 24 août 2023
Amazing to know that you had such a great time and even better that you will be coming back,thanks very much

8/10 Bien

Wendy

Les points forts : Propreté, personnel et service, confort de la chambre
Had a lovely weekend at the imperial. Hotel was spotless, staff extremely friendly and helpful and the food wasexcellent. Some parts of the building could do with a revamp however. A lovely building in need of some TLC. Will definitely be returning
Séjour de 2 nuits en août 2023
Réponse de boss le 24 août 2023
Glad you found the hotel spotless with excellent food,thanks so much

8/10 Bien

nicole

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté et personnel et service
We had a dog and was made to feel very welcome - only observation was the room was quite small as our dog is large - would be fine for a small / medium sized one.
Séjour de 2 nuits en août 2023
Réponse de boss le 24 août 2023
Glad to know that you and your dog had a lovely time,thanks

10/10 Excellent

Vicki

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Really nice hotel. Staff were all lovely.
Séjour de 2 nuits en août 2023
Réponse de boss le 24 août 2023
Lovely to know you had a nice stay,thanks

10/10 Excellent

andrew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
5 star stay.
great hotel noting to much trouble for staff,rooms very clean beds perfect and breakfast best I've had in a long time overall 5🌟.
Séjour de 4 nuits en août 2023
Réponse de boss le 24 août 2023
Glad to be the best you have had in a long time,thanks so much

10/10 Excellent

NICOLA

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent size room clean and comfortable food lovely. ⭐⭐⭐⭐⭐
Séjour de 1 nuit en août 2023
Réponse de boss le 24 août 2023
Lovey to get so many gold stars thanks very much

10/10 Excellent

Satish

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juillet 2023
Réponse de boss le 24 août 2023
10out of 10,lovely thanks

10/10 Excellent

Graham

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Brilliant Hotel
Right from arriving to leaving we couldnt find a single fault. Staff are all friendly and helpful, breakfast was superb. We ate both nights of our stay in The Terrace restaurant and both meals were delicious. Brilliant hotel.
Séjour de 2 nuits en juillet 2023
Réponse de boss le 24 août 2023
Brilliant feedback after your brilliant stay,thanks so much

10/10 Excellent

Stephen

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely hotel. Staff very friendly
Séjour de 2 nuits en août 2023
Réponse de boss le 24 août 2023
Lovely top score,thank you

8/10 Bien

Chris

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lighthouse overload
When travelling as a single person for business you know you will probably be allocated a smaller room at the back of the hotel, even though on the booking it said king size bed !! Last week at the Imperial, as usual the service was impeccable and the restaurant food delicious; however, having a small room at the side of the hotel completely embellished by lighthouses was like a child’s nightmare !! Will definitely be writing on the “any other requests” NO Lighthouses please
Séjour de 4 nuits en juillet 2023
Réponse de boss le 24 août 2023
Thank you for the feedback sorry you did not like the feature nautical wall paper!

10/10 Excellent

David

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We really enjoyed our stay and the staff could not be more helpful. We drove up in my electric car and there was 2 spaces to use the charger which is a great help whilst staying there. Unfortunately they were not working the next evening but would be a good unique selling point for electric car users.
Séjour de 2 nuits en août 2023
Réponse de boss le 24 août 2023
Glad to know that you had a good stay and were able to charge your car,thanks so much

10/10 Excellent

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de boss le 24 août 2023
Top marks thank you

10/10 Excellent

ANN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff were excellent
Séjour de 3 nuits en juillet 2023
Réponse de boss le 24 août 2023
5 out of 5 ! lovely thanks

8/10 Bien

Felipe Anvar

Voyage en famille, Voyage d’affaires
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2023
Réponse de boss le 24 août 2023
thank you for the review

8/10 Bien

Samantha

Les points forts : Propreté, personnel et service, confort de la chambre
Very pleasant
We had a lovely time, but we’re surprised this was a 4 star, as we’ve stayed in 3 star hotels that were more luxurious. (I understand now that 4 stars can be due to extra facilities such as the conference rooms, but given that we were on a couple’s break this had no relevance to us). The room was very clean and I loved the branded seaside mugs, and the marine curtains. The corridors and reception however let this hotel down as being dated. Think Fawlty Towers without the faultiness. Breakfast was tasty with a good variety. My eggs Benedict was incredibly salty, but clearly it wasn’t that much of a problem as I didn’t leave any! One thing that troubled us was that we popped in to the terrace for a takeaway flat white coffee for our walk. We’re almost certain it was an instant Nescafe! Might as well have been hot water. Very pleasant stay otherwise - who can fail to be cheered by a seaview.
Séjour de 2 nuits en juillet 2023
Réponse de boss le 24 août 2023
Glad to know that you had a pleasant stay and for the record we do not serve instant coffee anywhere unless you make your own in your room,thanks for feedback

10/10 Excellent

Ken

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
All round excellent
Séjour de 1 nuit en juillet 2023
Réponse de boss le 24 août 2023
top marks thanks so much

10/10 Excellent

Ken

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent hotel
Very friendly, clean, well maintained, good position, good quality food.
Séjour de 1 nuit en juillet 2023
Réponse de boss le 24 août 2023
Excellent to be classed as excellent,thanks so much

10/10 Excellent

Karen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Brilliant hotel
Fabulous hotel, go very often, consistently good, couldn’t ask for more in a hotel. Food fabulous . Staff brilliant
Séjour de 2 nuits en juillet 2023
Réponse de boss le 24 août 2023
Brilliant,fabulous !!words we love to see thanks so much

10/10 Excellent

Andy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Imperial Hotel
Fantastic two-night stay. The Imperial hotel is under new management. A young talented entrepreneur who has been in the hospitality and tourism industry in this hotel has stepped up into hotel ownership. Keeping the hotel characteristics, the same the Imperial hotel offers a warm welcome, very comfortable rooms, amazing food, courteous and friendly staff.
Séjour de 2 nuits en juillet 2023
Réponse de boss le 24 août 2023
Amazing to get such positive feedback for Grant and his team as he continues to maintain the Imperial standard,thanks