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Avis sur TownePlace Suites by Marriott Grand Rapids Wyoming

2.5 out of 5
TownePlace Suites by Marriott Grand Rapids Wyoming
5880 CLYDE PARK AVENUE, Wyoming, MI

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 115 avis sur 194." "
Note des voyageurs de 8 (Bien), d’après 38 avis sur 194." "
Note des voyageurs de 6 (Satisfaisant), d’après 18 avis sur 194." "
Note des voyageurs de 4 (Médiocre), d’après 15 avis sur 194." "
Note des voyageurs de 2 (Horrible), d’après 8 avis sur 194." "

9,0/10

Propreté

8,8/10

Personnel et service

9,0/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Heidi

Voyage en groupe
Les points forts : Propreté et équipements
Clean. Staff was nice. Quiet. Only bad thing is lack of restaurants in the area
Séjour de 1 nuit en mai 2024

10/10 Excellent

tammy

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff is always so nice and helpful!!!
Séjour de 2 nuits en mai 2024
Réponse de Katrina le 11 mai 2024
Thank you for staying with us!

10/10 Excellent

Jessaka

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Its very nice
Séjour de 1 nuit en mai 2024
Réponse de Katrina le 10 mai 2024
Thanks for staying with us

10/10 Excellent

Shahreyar

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great friendly staff and good free breakfast
Séjour de 2 nuits en mai 2024
Réponse de Katrina le 10 mai 2024
Thanks for staying with us

6/10 Satisfaisant

Monna

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I booked 2 Queen bedroom and got a king bed. There was nothing they can do as hotel was fully booked. Front desk told me to wait for her manager for half hr but never heard from anyone after.
Séjour de 1 nuit en mai 2024
Réponse de Katrina le 8 mai 2024
I am confused. I just looked at your reservation and it shows that you were in a 2 Queen room. Did you have another reservation that I am missing?

10/10 Excellent

Eric, Battle Creek

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super clean and friendly staff. We were able to bring our Goldens with us and that was nice and convenient.
Séjour de 1 nuit en mai 2024
Réponse de Katrina le 8 mai 2024
Thank you for telling us about your stay. We are so happy you enjoyed your stay.

10/10 Excellent

Serena

Séjour de 1 nuit en mai 2024
Réponse de Katrina le 7 mai 2024
Thanks for staying with us.

10/10 Excellent

Mason

Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Jennifer

Séjour de 3 nuits en avril 2024
Réponse de Katrina le 18 mai 2024
Thank you for telling us about your recent stay. Was there something that we could have done better?

6/10 Satisfaisant

Nidia

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
The pool has too much chlorine my eyes were burning. Also, pool area said no diving and there was a whole bunch of little kids diving in the pool There were parents there And didn’t say anything and We weren’t able to swim with all the splashing in kids, jumping in between people
Séjour de 1 nuit en avril 2024
Réponse de Katrina le 22 avr. 2024
I am sorry that you had this expeience. We test our pool chemicals twice a day. People have different reactions to the chlorine levels, but I can assure you they were in a safe range. As far as the no diving, it is posted. No children are allowed to swim without and adult. There is no life guard on duty, so it really is up to the parents to make sure the rules are being followed. I hope you stay with us again.

10/10 Excellent

Julie

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was great, rooms were nice and everything was clean
Séjour de 1 nuit en avril 2024
Réponse de Katrina le 19 avr. 2024
Thanks for staying with us

10/10 Excellent

Doug

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Katrina le 17 avr. 2024
Thank you for taking the time to tell us about your stay.

8/10 Bien

MR.

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stove, pots and pans, dishwasher, full size fridge/freezer. Staff was amazingly cool and price was low for what you received.
Séjour de 2 nuits en avril 2024
Réponse de Katrina le 8 avr. 2024
Thank you for telling us about your stay. We hope to see you again.

10/10 Excellent

Jennifer

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place. Friendly staff. Nice breakfast.
Séjour de 1 nuit en avril 2024
Réponse de Katrina le 5 avr. 2024
Thanks for staying with us!

10/10 Excellent

Jennifer

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel with friendly staff! We enjoyed the kitchen in our room for easy cooking and quick relaxation. Large easy parking.
Séjour de 3 nuits en mars 2024
Réponse de Katrina le 4 avr. 2024
Thank you for staying with us!

8/10 Bien

David

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were nice and professional. I paid in advance through Expedia before arriving but was charged again while checking in. The manager was able to reverse the charge but my check in time took way longer then it should have. I wasn't upset, honest mistake and the staff were kind and wanted to make I did not pay extra. Manager did a great job resolving the issue. Rooms were nice and roomy. Plenty of parking. Hot breakfast had a nice selection. The pool area was packed with a large birthday party. My family were not able to enjoy that area due to amount of people. Overall a good experience at this hotel.
Séjour de 2 nuits en mars 2024
Réponse de Katrina le 2 avr. 2024
Thank you for your response. I will be sure to pass your comments on to our team. Thank you for staying. We hope to see you again in the future.

10/10 Excellent

Chelsea

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Katrina le 28 mars 2024
Thanks for staying with us

10/10 Excellent

Greg

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All around nice place!
Séjour de 1 nuit en mars 2024
Réponse de Katrina le 25 mars 2024
Thank you for staying with us!

8/10 Bien

Leyda

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very spacious rooms. Loved the hot tub! Breakfast could have been better. Not a lot of variety. The breakfast staff was super accommodating!
Séjour de 3 nuits en mars 2024
Réponse de Katrina le 25 mars 2024
Thank you for your response. We hope you stay with us again soon.

10/10 Excellent

Kimberly, liberty center

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a very nice stay. Affordable and clean. Nice hot tub and pool. Great staff.
Séjour de 2 nuits en mars 2024
Réponse de Katrina le 22 mars 2024
Thank you for staying with us! We hope to see you again soon.

10/10 Excellent

Summer

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nothing
Séjour de 2 nuits en février 2024
Réponse de Katrina le 18 mars 2024
Thanks for staying with us!

10/10 Excellent

Paulet

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
My stay was great! Staff were very friendly and helpful. Room was very clean!! No complaints. Overall a wonderful stay.
Séjour de 3 nuits en mars 2024
Réponse de Katrina le 18 mars 2024
Thank you very much for the kind comments. We hope to see you again soon.

10/10 Excellent

Ashley

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We really enjoyed our stay! Our room was amazing very clean and a great suite
Séjour de 1 nuit en mars 2024
Réponse de Katrina le 18 mars 2024
Thank you for staying with us. We hope to see you again soon

10/10 Excellent

Jeff

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was incredibly clean. The bed was very comfortable…so comfortable I slept through breakfast.
Séjour de 2 nuits en mars 2024
Réponse de Katrina le 16 mars 2024
We are so happy you enjoyed your stay. Thank you for the comments. We hope to see you again!

10/10 Excellent

Mandy, Wyoming

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was great.
Séjour de 2 nuits en mars 2024
Réponse de Katrina le 11 mars 2024
Thanks for staying with us!

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I really enjoyed my stay at this hotel, room was nice and clean, front desk was very welcoming❤️ 10 of 10 rating from me!!
Séjour de 1 nuit en mars 2024
Réponse de Katrina le 6 mars 2024
Thank you for staying with us! We hope to see you again in the future.

10/10 Excellent

Melissa

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful hotel, had a wonderful stay and definitely would book again.
Séjour de 1 nuit en mars 2024
Réponse de Katrina le 5 mars 2024
Thank you for staying with us

10/10 Excellent

Christina

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice quiet place
Séjour de 1 nuit en février 2024
Réponse de Katrina le 29 févr. 2024
Thank you for staying with us!

10/10 Excellent

Tara

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Katrina le 29 févr. 2024
Thank you for staying with us!

10/10 Excellent

Richard

Séjour de 1 nuit en février 2024
Réponse de Katrina le 22 févr. 2024
Thank you for staying with us!

8/10 Bien

Latoya

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
All of the employees were nice and helpful
Séjour de 1 nuit en février 2024
Réponse de Katrina le 19 févr. 2024
I will be sure to pass along your comments. Thank you for staying with us!

10/10 Excellent

Melissa

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
So far it’s been an amazing stay!
Séjour de 1 nuit en février 2024
Réponse de Katrina le 19 févr. 2024
Thank you for your response!

10/10 Excellent

Darren

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel! Was very clean and well maintained! Would stay here again!
Séjour de 5 nuits en février 2024
Réponse de Katrina le 12 févr. 2024
Thank you for your response. We look forward to seeing you again.

6/10 Satisfaisant

Kari

Voyage en famille, Voyage en groupe
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Just... NO...
We had no heat in our room (rm 223). It was 66 degrees in our room when we entered it & there was an incoming snow storm. We contacted the front desk & they decided to give us new keys (you need an inserted key in the wall for lights/heat to work) but that didn't work. I went down to the desk again & a man working came up to our room to check things out. He attempted to fix it, but nothing worked. We asked to switch rooms but they were booked up. So we had to sleep in a cold room. By morning it was MUCH colder (my guess would be 60 degrees) but the thermostat was reading "ERR". We packed up our stuff & told the front desk about the heat situation again, expecting some kind of resolution. The lady wrote down my name & phone number & assured me a manager would call. We received no phone call so days later I contacted corporate. After several days I finally received an email from Katrina (gen. manager) stating they're sorry and added 5,000 points to my Marriott Bonvoy account. Talk about a slap in the face! I spent $150 to sleep in an incredibly cold room with my young child. We spent less than 12 hours in our room due to this and left without using any other services (not even the shower because it was so cold.) We couldn't get out of there soon enough. I had reservations to come back and stay for 2 nights in June 2024 but I have now cancelled them and booked elsewhere. Terrible. Also, hallways smell horrible, however rooms are clean. That's the only positive I can say.
Séjour de 1 nuit en janvier 2024
Réponse de Katrina le 13 janv. 2024
I am sorry that we fell short of your expectations. I have advised maintenance of the issue with the heater.

10/10 Excellent

Paula

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great breakfast
Séjour de 1 nuit en janvier 2024
Réponse de Katrina le 11 janv. 2024
Thanks for staying with us!

8/10 Bien

Carl

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Katrina le 3 janv. 2024
Thank you for staying with us!

6/10 Satisfaisant

Robert

Séjour de 1 nuit en décembre 2023
Réponse de Katrina le 18 déc. 2023
Thank you for your response.

8/10 Bien

Patti, Weidman

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2023
Réponse de Katrina le 16 nov. 2023
Thank you for staying with us!

10/10 Excellent

Whitney

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023
Réponse de Katrina le 14 nov. 2023
Thank you for staying with us!

10/10 Excellent

Natasa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Super friendly staff.
Séjour de 2 nuits en novembre 2023
Réponse de Katrina le 7 nov. 2023
Thank you for staying with us!

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Hot Last Night for an Almost Perfect Stay
My first stay at this hotel and my room was a lot nicer than I believed it was going to be with plenty of amenities. My only problem with this stay was that I lowered the thermostat before going to bed and woke up in the middle of the morning sweating because it was 90 degrees in my room. I do not know what happened or why but I ended up shutting off the air and luckily I could crack open a window to get some cool air in.
Séjour de 2 nuits en novembre 2023
Réponse de Katrina le 6 nov. 2023
Thank you for taking the time to tell us about your stay. I will be sure to get with Maintenance about the issue that you had. We hope to see you again in the future.

10/10 Excellent

Cathy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We liked everything about our stay here. We have stayed other places in other cities and received terrible service. This stay was fantastic!!
Séjour de 2 nuits en novembre 2023
Réponse de Katrina le 6 nov. 2023
Thank you for staying with us!

8/10 Bien

Hector

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2023
Réponse de Katrina le 31 oct. 2023
Thank you for staying with us!

10/10 Excellent

Christie

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Katrina le 30 oct. 2023
Thank you for your response. We appreciate you staying with us.

10/10 Excellent

Carrie, Traverse City

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kitchenettes were very nice! Very updated rooms. Would stay here again! Breakfast was also great!
Séjour de 1 nuit en octobre 2023
Réponse de Katrina le 23 oct. 2023
Thank you for telling us about your stay. We appreciate your feedback and hope to see you again for your lodging needs.

10/10 Excellent

Nichol

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Katrina le 17 oct. 2023
Thanks for staying with us!

4/10 Médiocre

Doug

Séjour de 1 nuit en octobre 2023
Réponse de Katrina le 13 oct. 2023
I am sorry that you had a poor experience. What could we have done differently? We want everyone to enjoy their stay and I am very sorry that we fell short.

10/10 Excellent

Eileen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Katrina le 9 oct. 2023
Thank you for staying with us!

10/10 Excellent

angie

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful experience
From the time we checked in,everyone was very friendly. The breakfast was beyond a your typical continental breakfast.. the breakfast staff lady was super sweet and the selection was amazing. The room was very comfortable and we loved the kitchenette.. great place to stay
Séjour de 2 nuits en septembre 2023
Réponse de Katrina le 5 oct. 2023
Thank you for staying with us. We appreciate your kind words. I will be sure to pass them along to the staff.

10/10 Excellent

tammy

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff very nice and attentive.
Séjour de 1 nuit en septembre 2023
Réponse de Katrina le 27 sept. 2023
Thank you for your response.