Avis
7,2
Bien
7,4/10
Propreté
7,6/10
Personnel et service
6,2/10
Équipements
7,0/10
Infrastructures et conditions de l’hébergement
7,4/10
Écoresponsabilité
Avis
12 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Manager le 13 mai 2024
Hello Tonaja, We appreciate your feedback and regret to hear that your stay did not meet your expectations. We always aim to provide a comfortable and enjoyable experience for all our guests. If you have any further concerns or suggestions, please feel free to reach out to our management team directly for assistance.
10/10 Excellent
Linda
Voyage en groupe
6 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Linda
Séjour de 2 nuits en mai 2024
Réponse de Guest Relations Management le 7 mai 2024
Dear Linda, We're thrilled to hear that you had a great stay with us and found our pricing to be just right! Your feedback is invaluable to us as we continually strive to enhance the experience for all our guests. We're sorry to hear about the disturbance you encountered on your last night. Please rest assured that we take matters like this seriously and we'll take steps to address it to ensure a peaceful environment for future guests. We hope this isolated incident won't overshadow the overall positive impression of your stay, and we look forward to welcoming you back for another wonderful experience in the future!
10/10 Excellent
GIANLUCA
Voyage d’affaires
6 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
GIANLUCA
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Management le 6 mai 2024
Dear Gianluca, We're delighted to receive your 5 out of 5 rating! Your feedback means a lot to us and serves as a proof to our commitment to providing exceptional service. We're thrilled that you had such a wonderful experience during your stay. Should you ever find yourself in the area again, we'd love to welcome you back for another fantastic visit!
2/10 Horrible
Creole
Voyage en famille avec de jeunes enfants
30 avr. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Creole
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 1 mai 2024
Dear Creole, I'm truly sorry to hear about your disappointing experience at our hotel. Your feedback is deeply concerning, and it's clear that we fell short of meeting your expectations in several key areas. We understand the importance of providing a clean and comfortable environment, especially for guests traveling with children. Please accept our sincerest apologies for the cleanliness issues, bedding concerns, and overall condition of your room. We take your comments seriously and will immediately address these issues with our housekeeping and maintenance teams to ensure that such lapses do not recur in the future. Your satisfaction is our top priority, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved stay.
10/10 Excellent
Rosemarie
28 avr. 2024
Rosemarie
Séjour de 2 nuits en avril 2024
Réponse de Guest Relations Management le 1 mai 2024
Dear Rosemarie, We truly appreciate you taking the time to share your fantastic rating with us! It's delightful to hear that you had such a positive experience during your stay. If you ever find yourself back in the area, we'd be thrilled to welcome you again for another outstanding visit!
6/10 Satisfaisant
Cory
28 avr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Cory
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 29 avr. 2024
Dear Cory, We appreciate you taking the time to share your feedback with us. It's wonderful to hear that you found our rooms clean and appreciated the updated flooring and paint. However, we understand your concerns regarding the furniture and the condition of the hallways and stairways. Please know that your comments have been noted, and we will work diligently to address these areas to ensure a more comfortable and enjoyable experience for all our guests. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.
4/10 Médiocre
24 avr. 2024
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 15 mai 2024
Dear Xing, We're truly sorry to hear about your experience during your stay with us. Your feedback is invaluable to us, and we sincerely apologize for any inconveniences or issues you encountered. We understand that a seamless and enjoyable stay is paramount, and we're committed to addressing the concerns you've raised to improve our services and facilities. Your comfort and satisfaction are our top priorities, and we hope to have the opportunity to welcome you back in the future for a more positive experience. Thank you for sharing your thoughts with us.
6/10 Satisfaisant
Karin E.
16 avr. 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Karin E.
Séjour de 3 nuits en avril 2024
Réponse de Guest Relations Management le 16 avr. 2024
Dear Karin,We truly appreciate you taking the time to share your feedback with us. We understand how important it is to have a comfortable and enjoyable stay, and we're sorry to hear that your experience fell short of expectations. Your comments about the outdated decor and the quality of our coffee are duly noted, and we'll be sure to address these concerns with our team. Providing a pleasant environment and excellent service is our priority, and we hope to have the opportunity to welcome you back in the future to showcase the improvements we've made. Thank you for choosing our hotel.
8/10 Bien
jane
26 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
jane
Séjour de 4 nuits en mars 2024
Réponse de Guest Relations Management le 27 mars 2024
Dear Jane, Wow, thanks for dropping us a line about your recent stay! We're thrilled that our desk clerk made such a positive impression on you. Being helpful and kind is what we're all about, and we're stoked that they left such a great impression.While we're over the moon that you had a positive interaction with our staff, we're curious—is there anything specific that we could improve upon to bump up that rating to a solid 5 out of 5? Your feedback is like gold to us, and we're always looking for ways to make your experience even better.Thanks again for choosing to stay with us, and we hope to have the pleasure of welcoming you back for an even more amazing stay in the future!
10/10 Excellent
Danielle
26 mars 2024
Danielle
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations Management le 15 avr. 2024
Dear Danielle, We're glad to receive your stellar 5 out of 5 rating! Your feedback means the world to us, and we're over the moon that you had such an amazing experience during your stay with us. It's guests like you that make our job so rewarding! We're here to ensure you always have a fantastic time, so if there's anything we can do to make your next visit even more enjoyable, just let us know. We can't wait to welcome you back for another incredible stay!
10/10 Excellent
Jama
21 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jama
Séjour de 1 nuit en février 2024
Réponse de Guest Relations Management le 23 mars 2024
Dear Jama, We're honored to receive your glowing 5 out of 5 rating! Your feedback means the world to us, and we're overjoyed to hear that you had such a fantastic experience with us. It's always our aim to ensure every guest feels delighted and pampered during their stay. We're ecstatic to know we hit the mark with you!
8/10 Bien
Danielle
14 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Danielle
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations Management le 14 mars 2024
Dear Danielle,Thank you for sharing your experience with us. We're pleased to hear that you found our hotel to be quiet and conveniently located, with amenities such as complimentary coffee and laundry facilities enhancing your stay. However, we take all feedback seriously, and I want to assure you that we are committed to maintaining a safe and comfortable environment for all our guests. If you have any concerns about illegal activities, please don't hesitate to reach out to our staff, as ensuring your safety and peace of mind is our top priority. We appreciate your feedback and hope to welcome you back for an even more enjoyable stay in the future.
10/10 Excellent
Danielle
14 mars 2024
Danielle
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations Management le 3 avr. 2024
Hi Danielle!Thanks for the great review, and please let us know what you think. Although we're glad you had a good time overall, we'd love to know more about what made your stay so great. Your ideas help us keep getting better and make sure every person has a great time. If there are any parts that didn't live up to your hopes, please don't hesitate to let us know so we can fix them right away. We appreciate you staying with us and look forward to seeing you again soon.
10/10 Excellent
Danielle
Voyage en groupe
12 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Danielle
Séjour de 2 nuits en mars 2024
Réponse de Guest Relations Management le 12 mars 2024
Dear Danielle,We are overjoyed to learn that you had an amazing time while staying with us, as seen by your outstanding 8 out of 10 rating! Parking can be a very important part of any vacation, so we're happy to hear that it lived up to your expectations. Our staff puts out a lot of effort to make sure that everything about your visit—including parking—is easy and pleasant. We are really encouraged by your favorable feedback to keep providing outstanding service. We hope to have you back soon for another amazing visit!
4/10 Médiocre
Jason
11 mars 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Jason
Séjour de 1 nuit en février 2024
Réponse de Guest Relations Management le 11 mars 2024
Dear Jason,We deeply appreciate you taking the time to share your experience with us. Your feedback is invaluable in helping us improve our services. We're genuinely sorry to hear that your stay fell short of expectations due to the maintenance issues you encountered. Rest assured, we take such matters seriously and are actively working to address them to ensure a more comfortable experience for our guests. It's heartening to know that you found our staff friendly, and we'll continue to prioritize both the warmth of our hospitality and the quality of our facilities. We hope to have the opportunity to welcome you back and provide you with the exceptional stay you deserve.
2/10 Horrible
Nathan
29 févr. 2024
Nathan
Séjour de 1 nuit en février 2024
Réponse de Guest Relations Management le 21 mars 2024
Dear Nathan,We're truly sorry to see that your experience fell short of expectations. Your feedback is valuable to us, and we'd love to learn more about what we could have done to make your stay more enjoyable. Our team is committed to providing exceptional service and ensuring every guest feels welcomed and comfortable throughout their time with us. We hope to have the opportunity to welcome you back in the future and exceed your expectations. Please don't hesitate to reach out if there's anything we can do to make your next stay with us exceptional.
6/10 Satisfaisant
Alaeddin
Voyage d’affaires
24 févr. 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Alaeddin
Séjour de 1 nuit en février 2024
Réponse de Manager le 24 févr. 2024
Hello Alaeddin,We appreciate your feedback and regret to hear that the property did not meet your expectations for a family stay. Your comments help us to improve our guest experience continually. For a more enjoyable family trip in the future, we recommend reaching out to our management team to discuss your concerns further.
6/10 Satisfaisant
Monica
28 janv. 2024
Monica
Séjour de 1 nuit en janvier 2024
Réponse de Guest Relations Management le 29 janv. 2024
Dear Monica,We appreciate your decision to provide a rating, and while we're pleased to see that your overall experience was satisfactory, we also note that there might be areas where we can improve. Your insights are invaluable to us, and we would love to learn more about your stay to better address any concerns or areas that fell short of your expectations. Our commitment to providing a memorable experience is unwavering, and we hope to have the opportunity to welcome you back for a future stay, ensuring we exceed your expectations.
6/10 Satisfaisant
Jeff
27 janv. 2024
Jeff
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 22 mars 2024
Hello Jeff, We appreciate you choosing to stay with us. Should you have any additional feedback to share, please don't hesitate to reach out to us directly. We hope to welcome you back in the future for an even more enjoyable experience.
10/10 Excellent
Darrin
Voyage d’affaires
18 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Darrin
Séjour de 1 nuit en janvier 2024
Réponse de Guest Relations Management le 19 janv. 2024
HI Darrin!Thank you for taking the time to share your feedback and for leaving your five-star rating of ourhotel.We are happy to hear that you enjoyed all aspects of your stay. I can't begin to express howmuch it means to our management and staff to hear from guests like you who had a greatexperience.We're glad you had a great time with us, and we look forward to serving you again.
6/10 Satisfaisant
Patricia
Voyage d’affaires
17 janv. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Patricia
Séjour de 1 nuit en janvier 2024
Réponse de Guest Relations Management le 19 janv. 2024
Hi Patricia,Thank you so much for your feedback and kind words regarding the wonderful experience that youreceived during your most recent stay with us!I can't begin to tell you what it means to us to hear from guests like yourself who found ouraccommodations and services to be so welcoming and convenient in a time of need. I haveshared your compliments with our team, and I thank you for giving me the opportunity to recognizethem for a job well doneOn behalf of our entire staff, we thank you for your business, and we hope to see you again whenyour travels bring you back to the area!
10/10 Excellent
Viktor
Voyage d’affaires
15 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Viktor
Séjour de 4 nuits en janvier 2024
Réponse de Manager le 20 janv. 2024
Hello Viktor,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our hotel to be clean and our front desk staff to be friendly and responsive. We always strive to provide excellent service to our guests. We hope to have the opportunity to welcome you back in the future.
10/10 Excellent
Kirk
Voyage en couple
11 janv. 2024
Les points forts : Équipements
Kirk
Séjour de 1 nuit en janvier 2024
Réponse de Guest Relations Management le 12 janv. 2024
Hi Kirk!Thank you so much for your feedback and rating us 5-star during your most recent stay with us.We seek to give each guest a very comfortable and accommodating experience, and we arethrilled to hear of our success in this ambition. We will be sure to share your kind regards withour team.We thank you for your loyalty, and we look forward to your future visits!
10/10 Excellent
Lilyann
5 janv. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Lilyann
Séjour de 2 nuits en décembre 2023
Réponse de Manager le 10 janv. 2024
Hello Lilyann,We are delighted to hear that you had a fantastic stay with us! We strive to provide exceptional experiences for our guests and it's great to know that we succeeded during your visit. If there's anything else we can do to make your next stay even more memorable, please let us know. We look forward to welcoming you back soon!
10/10 Excellent
Thelma
Voyage en famille
4 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thelma
Séjour de 3 nuits en décembre 2023
Réponse de Manager le 10 janv. 2024
Hello Thelma,Thank you for taking the time to share your positive experience at our hotel. We are delighted to hear that you found our property clean, safe, and conveniently located near dining and shopping options. Our team takes pride in providing friendly and respectful service to our guests. We hope to welcome you back for another enjoyable stay in the future.
4/10 Médiocre
Monica
2 janv. 2024
Les points forts : Propreté
Les points faibles : Personnel et service
Monica
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 7 janv. 2024
Hello Monica,We're sorry to hear that you had a less than satisfactory experience during your stay with us. We appreciate your feedback and would encourage you to reach out to our team directly with any specific concerns you may have. We're committed to improving our guests' experiences and would appreciate the opportunity to address any issues. Please don't hesitate to contact us.
4/10 Médiocre
Angela
Voyage en famille avec de jeunes enfants
1 janv. 2024
Les points faibles : Personnel et service et équipements
Angela
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 7 janv. 2024
Hello Angela,Thank you for sharing your experience with us. We appreciate your feedback and apologize for any inconvenience you may have encountered. We strive to provide excellent service to all our guests and will take your comments into consideration for future improvements. If you have any further concerns, please don't hesitate to contact our management team directly.
6/10 Satisfaisant
James
12 déc. 2023
Les points forts : Personnel et service
Les points faibles : Équipements
James
Réponse de Guest Relations Management le 5 févr. 2024
Dear James, Thank you for taking the time to share your feedback with us. We appreciate your rating and would love to hear more about your experience to better understand how we can improve. Your satisfaction is our priority, and we value your input. If there are specific aspects that contributed to your 3 out of 5 rating, please feel free to share them with us. We are committed to making your future stays with us more enjoyable and addressing any concerns you may have. Your feedback is invaluable, and we hope to have the opportunity to exceed your expectations in the future.
8/10 Bien
Andrew
1 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Andrew
Séjour de 1 nuit en novembre 2023
Réponse de Guest Relations Management le 6 déc. 2023
Hi Andrew!We're absolutely delighted to hear that you found our hotel to be a nice place to stay! Your kind words are music to our ears, and we couldn't be happier that you enjoyed your time with us. Creating a comfortable and enjoyable experience for our guests is our top priority, and it's fantastic to know that we hit the mark during your visit. We appreciate your positive feedback and hope to welcome you back for another fantastic stay in the near future. Safe travels, and thanks for choosing our hotel as your home away from home!
10/10 Excellent
Sheila
26 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sheila
Séjour de 3 nuits en novembre 2023
Réponse de Manager le 29 nov. 2023
Hello Sheila,Thank you for taking the time to share your positive feedback with us! We are thrilled to hear that you were impressed with the value and quality of your room. Our team works hard to provide excellent service and comfortable accommodations at a reasonable price. We hope to have the pleasure of welcoming you back in the future.
10/10 Excellent
Chad
Voyage en famille avec de jeunes enfants
19 nov. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Chad
Séjour de 1 nuit en novembre 2023
Réponse de Guest Relations Management le 20 nov. 2023
Dear Chad,Your review made our day—thank you! We're pleased to hear that you've noticed the positive changes over the past 5-6 years. It's been quite a journey, and we're delighted that you appreciate the efforts of our new ownership in transforming what was once the town dump into a welcoming haven.Your feedback on the coffee station is valuable, and we're always looking for ways to enhance our guests' experience. Rest assured, we'll take your suggestion to heart and work on brewing up an even better coffee setup. We can't wait to welcome you back for another round of positive vibes and great transformations!
8/10 Bien
Jackson
5 nov. 2023
Jackson
Séjour de 1 nuit en novembre 2023
Réponse de Guest Relations Management le 7 nov. 2023
Dear Jackson,Thank you so much for taking the time to share your feedback and an 8 out of 10 rating with us! While it's unfortunate we didn't receive any specific comments, we truly value your input. Our goal is to ensure every guest enjoys a fantastic stay, and your thoughts help us make improvements. If you ever decide to return, we'd be thrilled to host you again and work even harder to earn that extra two points on your rating. Please don't hesitate to let us know how we can make your next visit a perfect 10!
4/10 Médiocre
Debra
Voyage en couple
2 nov. 2023
Les points faibles : Équipements
Debra
Séjour de 1 nuit en novembre 2023
Réponse de Guest Relations Management le 3 nov. 2023
Dear Debra,We are truly sorry to hear about your recent experience at our hotel. Your comfort and satisfaction are our top priorities, and it's disheartening to know that we fell short of your expectations. We apologize for the discomfort you encountered with the bed and the disturbances caused by other guests. This is certainly not the experience we aim to provide. Please know that your feedback is incredibly valuable to us, and we will take immediate steps to address these issues and ensure that they do not happen again in the future. We would love the opportunity to make it up to you on a future stay, so please don't hesitate to reach out if you decide to return. Your comfort and a peaceful night's sleep are of utmost importance to us, and we are committed to providing a much better experience during your next visit.
6/10 Satisfaisant
James, Walden
31 oct. 2023
James
Séjour de 1 nuit en octobre 2023
Réponse de Guest Relations Management le 21 nov. 2023
Dear James,We appreciate the time you invested in leaving a review. While we're delighted that you selected our hotel for your recent visit, we also understand that there may have been aspects of your experience that didn't meet your expectations. Your insights are crucial to our ongoing efforts to enhance our guest experience, and we would love to learn more about your stay to ensure we address any areas for improvement. Our commitment is to provide exceptional service, and we appreciate the opportunity to exceed your expectations on your next visit.
8/10 Bien
Alexis
Voyage en groupe
29 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Alexis
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 3 oct. 2023
Hello Alexis,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.
10/10 Excellent
Robert
27 sept. 2023
Les points forts : Propreté et personnel et service
Robert
Réponse de Manager le 29 oct. 2023
Hello Robert,Thank you for your 5-star rating! We're delighted to know that you had a fantastic stay with us. If there is anything else we can do to make your next visit even better, please let us know. We look forward to welcoming you back soon.
6/10 Satisfaisant
Philip
30 août 2023
Les points forts : Propreté
Philip
Séjour de 1 nuit en août 2023
Réponse de Guest Relations Specialist le 1 sept. 2023
Thank you for your feedback. So sorry your experience was not exceptional. We hope you will stay with us again so we may regain your trust.
10/10 Excellent
Sally
Voyage en couple
21 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sally
Séjour de 1 nuit en août 2023
Réponse de Guest Relations Specialist le 22 août 2023
Thank you for your kind words! We're delighted to hear that you had a positive experience during your stay. Our team works hard to provide a clean and pleasant environment for our guests, and we're glad to know that you found our property to be a good value. We appreciate your feedback and hope to welcome you back in the future!
10/10 Excellent
EDWARD, HOLLISTER
21 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
EDWARD
Réponse de Guest Relations Specialist le 22 août 2023
We greatly appreciate your feedback and kind words about our staff and property! It's wonderful to hear that our team's dedication and attention to detail stood out to you. We take pride in delivering exceptional service and maintaining a pleasant environment for our guests. Your positive feedback encourages us to keep up the good work, and we'll definitely strive to maintain these standards across all our locations. Thank you for your thoughtful review, and we look forward to serving you again in the future!
4/10 Médiocre
Dany
13 août 2023
Les points forts : Personnel et service
Dany
Séjour de 1 nuit en août 2023
Réponse de Guest Relations Specialist le 16 août 2023
Hello Dany, Thank you for your feedback. We're sorry to hear that your experience was not exceptional. If you have any specific suggestions or areas where we can improve, please don't hesitate to let us know. Your feedback is valuable to us as we strive to enhance our guests' experiences.
10/10 Excellent
Levi
Voyage en groupe
6 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Levi
Séjour de 1 nuit en août 2023
Réponse de Guest Relations Specialist le 7 août 2023
Dear Levi, Thank you for your fantastic 10/10 rating! We're thrilled to know you had a wonderful experience during your stay. Your satisfaction is our goal, and we're delighted to have exceeded your expectations. We look forward to welcoming you back for another exceptional visit in the future.
4/10 Médiocre
Madison
Voyage en couple
2 août 2023
Les points faibles : Propreté
Madison
Séjour de 1 nuit en juillet 2023
Réponse de Guest Relations Specialist le 3 août 2023
We apologize for the moldy smell in your room. Your comfort is important, and we're addressing this issue promptly. Thank you for bringing it to our attention.
10/10 Excellent
Voyageur vérifié
31 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en juillet 2023
Réponse de Guest Relations Specialist le 2 août 2023
We appreciate you sharing your kind recommendation. It's great to hear that you enjoyed our friendly service and clean accommodations. Thank you for your time in reviewing our hotel. Your words serve as an encouragement to our associates who strive to provide a pleasant stay.
6/10 Satisfaisant
Kendall
Voyage d’affaires
31 juil. 2023
Les points forts : Propreté
Les points faibles : Équipements
Kendall
Séjour de 2 nuits en juillet 2023
Réponse de Guest Relations Specialist le 2 août 2023
Thank you for your feedback. We're glad you appreciated the updates. We'll take your suggestions into consideration. We look forward to welcoming you back in the future.
10/10 Excellent
Jacob
24 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jacob
Séjour de 2 nuits en juillet 2023
Réponse de Guest Relations Specialist le 25 juil. 2023
Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit.
6/10 Satisfaisant
Kristin
Voyage en groupe, Voyage d’affaires
18 juil. 2023
Les points faibles : Infrastructures et conditions de l’hébergement
Kristin
Séjour de 2 nuits en juillet 2023
Réponse de Guest Relations Specialist le 19 juil. 2023
Dear Kristin, Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you experienced during your stay. This is not the level of service and cleanliness we aim to provide, and we take your comments seriously. We will investigate the issues you mentioned and take immediate action to address them to ensure a more comfortable and pleasant experience for all our guests. Your satisfaction is important to us, and we hope you will consider giving us another opportunity to provide you with a much-improved stay in the future.
2/10 Horrible
Alyssa
Voyage en famille
18 juil. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alyssa
Séjour de 2 nuits en juillet 2023
Réponse de Guest Relations Specialist le 18 juil. 2023
Dear Alyssa, Thank you for your feedback, and we appreciate you sharing your concerns with us. We sincerely apologize for the inconvenience you experienced during your stay. This is not the standard we strive to maintain, and we take your comments seriously. We will thoroughly investigate the issues you mentioned and take immediate action to address them. Our aim is to ensure a comfortable and pleasant experience for all our guests. We value your input, and we hope you will consider giving us another opportunity to provide you with a better stay in the future.
10/10 Excellent
Usha
Voyage en famille
17 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Usha
Séjour de 1 nuit en juillet 2023
Réponse de Guest Relations Specialist le 17 juil. 2023
Dear Usha, Thank you for sharing your feedback with us. We're glad to hear that your overall stay was great, but we sincerely apologize for the disturbances caused by noise from other guests. We understand the importance of a peaceful night's sleep, and we regret that we couldn't meet your expectations in this regard. Please know that your comments have been noted, and we'll take steps to address the noise issues to ensure a more comfortable experience for our future guests. Thank you for choosing our hotel, and we hope to have the chance to provide you with an even better stay on your next visit.
10/10 Excellent
Maria
7 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Maria
Séjour de 1 nuit en juin 2023
Réponse de Guest Relations Specialist le 7 juil. 2023
We appreciate you sharing your kind recommendation. It's great to hear that you enjoyed our friendly service and clean accommodations. Thank you for your time in reviewing our hotel. Your words serve as an encouragement to our associates who strive to provide a pleasant stay.
8/10 Bien
James
Voyage en couple
27 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
James
Séjour de 2 nuits en juin 2023
Réponse de Guest Relations Specialist le 28 juin 2023
Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.