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Avis sur Residence Inn by Marriott Grand Rapids Airport

3 out of 5
Residence Inn by Marriott Grand Rapids Airport
4443 28th Street SE, Grand Rapids, MI

Avis

9,4

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 379 avis sur 482." "
Note des voyageurs de 8 (Bien), d’après 78 avis sur 482." "
Note des voyageurs de 6 (Satisfaisant), d’après 12 avis sur 482." "
Note des voyageurs de 4 (Médiocre), d’après 5 avis sur 482." "
Note des voyageurs de 2 (Horrible), d’après 8 avis sur 482." "

9,6/10

Propreté

9,6/10

Personnel et service

9,2/10

Équipements

9,6/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

10/10 Excellent

Cathy

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Nice staff
Séjour de 3 nuits en mai 2024

6/10 Satisfaisant

Fayeth

Séjour de 1 nuit en avril 2024

10/10 Excellent

JOSEPH

Séjour de 1 nuit en avril 2024

10/10 Excellent

Gregory, Burton

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

10/10 Excellent

Andrea

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024

10/10 Excellent

Cassandra

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is my second time staying at this property and am pleased to say that the property is still clean, staff are very polite and friendly and the breakfast has a wide range of selections.
Séjour de 1 nuit en janvier 2024

8/10 Bien

Greg

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean, well maintained. Underrated.
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Jamie

Les points forts : Propreté et infrastructures et conditions de l’hébergement

10/10 Excellent

Jolene

Séjour de 1 nuit en janvier 2024

10/10 Excellent

Jeffrey

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Staff at check in was fabulous. Breakfast perfect. Bery clean and great suite.
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Nikita

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Matthew

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff, clean room w/ plenty of space.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Kathy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dog friendly
2 week stay with my dog Very dog friendly, they knew my dogs name before I left and he adored them. They also have a walking area for the dogs. Housekeeping was great and room was super clean Breakfast was good each morning Pool could have been a few degrees warmer but it wasn’t so cold you didn’t want to get in. Great stay and I’ll definitely be back
Séjour de 11 nuits en décembre 2023

10/10 Excellent

Michael

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved that I felt welcomed from the very beginning, everyone was really nice and they had no problem answering questions I had.

10/10 Excellent

Cheryl

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was incredible- especially Mario!!!
Séjour de 2 nuits en novembre 2023
Réponse de Kristi le 30 nov. 2023
Hello Cheryl,Thank you for taking the time to leave feedback. I agree out staff is incredible! We hope to see you again soon.

10/10 Excellent

Ashlee

Séjour de 3 nuits en novembre 2023

10/10 Excellent

Kendra

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All of the staff that we encountered were very friendly!
Séjour de 1 nuit en novembre 2023
Réponse de Kristi le 30 nov. 2023
Hello Kendra,Thank you for taking the time to leave feedback. I agree we have some of the friendliest staff. We hope to see you again soon.

10/10 Excellent

Camy

Séjour de 1 nuit en novembre 2023
Réponse de Kristi le 30 nov. 2023
Hello Camy,We are delighted to hear you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Jolene

Séjour de 1 nuit en octobre 2023
Réponse de Kristi le 30 nov. 2023
Hello Jolene,We are happy you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Jean

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was really friendly, love the rooms nice and clean. In addition the morning breakfast 👍👍👍
Séjour de 2 nuits en octobre 2023
Réponse de Kristi le 30 nov. 2023
Hello Jean,Thank you for taking the time to leave your comments. I am delighted to hear you enjoyed your stay with us and our complimentary breakfast. We hope to see you again soon.

10/10 Excellent

Jolene

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Kristi le 30 nov. 2023
Hello Jolene,Thank you again for leave feedback. We truly appreciate you choosing to stay with us and hope to see you again soon.

10/10 Excellent

Patrick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en octobre 2023
Réponse de Kristi le 30 nov. 2023
Hello Patrick,Thank you for taking the time to leave feedback. We are happy you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Kristi le 30 nov. 2023
Hello Anonymous,Thank you for taking the time to leave us a review. We are happy to hear you enjoyed your stay with us. We hope to see you again soon.

8/10 Bien

William

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Just fine.
Séjour de 4 nuits en septembre 2023
Réponse de Kristi le 30 nov. 2023
Hello William,Thank you for taking the time to leave feedback. We are happy to hear you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Barbara K.

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de Kristi le 30 nov. 2023
Hello Barbara K,We are happy you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Michael

Séjour de 1 nuit en septembre 2023
Réponse de Kristi le 30 nov. 2023
Hello Michael,Thank you for taking the time to leave feedback. We are happy you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Brenda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hosted by a rock star!
It was amazing to come back, after a year, and see Mario's smiling face at check-in. It felt like a homecoming. He is an incredible host and after a couple glasses of wine with other women at the bar (who were equally fond of Mario) I returned to room for a lovely nights sleep on crisp sheets in a very comfortable room. This is, and will remain, my GRR hotel.
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Stephanie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2023

10/10 Excellent

Graeme

Voyage d’affaires
You could live in these rooms! But, they need better signage
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Michael

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Julia

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en septembre 2023
Réponse de Kristi Beauchamp, Assistant General Manager le 20 sept. 2023
Julia, Thank you for taking the time to leave feedback. We are happy to hear that your stay was enjoyable. We hope to welcome you again soon.

2/10 Horrible

Jesse, WestHartford

Voyage d’affaires
Les points faibles : Personnel et service
This location advertises shuttle to airport service. Which they don’t actually tell you at checkin. Which makes for some awkward conversation and a wait for an Uber the morning you need to get to the airport.
Séjour de 1 nuit en septembre 2023
Réponse de Kristi Beauchamp, Assistant General Manager le 17 sept. 2023
Jesse, I apologize we did not meet your expectations. We do offer transportation to the airport which can be arranged ahead of time. We hope to see you again soon.

10/10 Excellent

Daniel

Séjour de 1 nuit en septembre 2023
Réponse de Kristi Beauchamp, Assistant General Manager le 17 sept. 2023
Daniel, Thank you for taking the time to leave feedback. We value your input. We hope to see you again soon

10/10 Excellent

Anthony, Tiffin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I travel a lot for work and personal and I must say, Mario is one of if not the most personable front desk attendants I have ever had the pleasure of meeting. I would book this location again without thought for that reason alone. The rooms are great, location is great depending on what you are looking for. Overall a great hotel for a reasonable price.
Séjour de 3 nuits en septembre 2023
Réponse de Kristi Beauchamp, Assistant General Manager le 7 sept. 2023
Anthony, thank you for taking the time to give feedback. We are happy to hear your stay was enjoyable. I am glad you had the pleasure of meeting Mario. We hope to see you again in the near future.

10/10 Excellent

Lara

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Went with family: smelled off in room and air conditioning was very loud when came on. But room was clean and beds comfortable. Staff was super friendly. Nice hot breakfast. Nice pool: no hot tub. Overall: would stay again
Séjour de 1 nuit en août 2023
Réponse de Kristi Beauchamp, Assistant General Manager le 3 sept. 2023
Lara, We strive to have every stay exceptional. I am sorry to hear we did not meet that expectation. We will be looking into the smell and loud air conditioning. We hope you will give us the opportunity to show what exceptional service we can give.

10/10 Excellent

Carol

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mario, Andrew and housekeeper Cookie were great.
Séjour de 9 nuits en août 2023
Réponse de Kristi Beauchamp, Assistant General Manager le 3 sept. 2023
Carol, Thank you for taking the time to give feedback. We are glad you had a wonderful stay and our staff was exceptional! We look forward to seeing you again soon.

10/10 Excellent

Erin

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pleasant convenient stay before an early AM flight. Nice room and facilities.
Séjour de 1 nuit en août 2023
Réponse de Kristi Beauchamp, Assistant Manager le 14 août 2023
Erin, Thank you for taking the time to leave feedback. We are happy to hear you had a wonderful stay. We hope to see you again soon.

8/10 Bien

Victoria

Les points forts : Propreté, personnel et service, équipements
It was difficult to locate the property. Just a little bit of information on the website would’ve helped. The TV would only turn on or off so we could only watch the channel advertising the property. The phone didn’t work at all so I could not call down to the front desk to get assistance.
Séjour de 1 nuit en juillet 2023
Réponse de Kristi Beauchamp, Assistant Manager le 7 août 2023
Victoria, We strive for excellence with every stay. We apologize we did not meet your expectations. I have discussed the TV and phone issues with our maintenance team. I hope you give us the opportunity to meet your expectations on your next visit.

10/10 Excellent

Collette

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved everything. Wished for a hot tub.
Séjour de 2 nuits en juillet 2023
Réponse de Kristi Beauchamp, Assistant Manager le 7 août 2023
Collette, I am glad you loved everything. Not having a hot tub is a Marriott standard for our property. We hope to see you on your next visit to Grand Rapids.

10/10 Excellent

Cassandra

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff onsite were very courteous and friendly. The room itself is fantastic, a big space with an adequate kitchen. We took advantage of the free hot breakfasts and the pool. The hotel was very clean, as indicated by many reviews.
Séjour de 2 nuits en juillet 2023
Réponse de Kristi Beauchamp, Assistant Manager le 7 août 2023
Cassandra, I am happy you enjoyed your stay and had a great breakfast. We strive to keep the property very clean and we are glad you noticed. We look forward to having you visit us again soon.

10/10 Excellent

Arnell

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great stay with wonderful staff
Séjour de 1 nuit en juillet 2023
Réponse de Kristi Beauchamp, Assistant Manager le 7 août 2023
Arnell, I am happy to hear you had a great stay and enjoyed our fantastic staff. We hope to see you again soon.

8/10 Bien

Lily

Les points forts : Propreté et personnel et service
Finding this property was kinda difficult, they need a sign or something on the building to show it’s the hotel. It was good for a one night stay and was pretty clean.
Séjour de 1 nuit en juillet 2023
Réponse de Kristi Beauchamp, Assistant Manager le 7 août 2023
Lily, Thank you for your feedback. We have installed a new sign since your visit. We hope this makes finding our property easier for all of our guest. I am glad you enjoyed your visit. We look forward to seeing you again soon.

10/10 Excellent

Marisiah

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I had stayed here previously and absolutely loved the Jacuzzi..I was so sad to see it had been removed :( but my stay was great!! All of the staff were very friendly! Hotel was SUPER CLEAN!
Séjour de 1 nuit en juillet 2023
Réponse de Kristi Beauchamp, Assistant Manager le 7 août 2023
Marisiah, The removal of the jacuzzi was a Marriott decision. I definitely understand how enjoyable the jacuzzi can be. We are glad you had a wonderful stay even so. We look forward to your next visit with us.

10/10 Excellent

Judy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en juillet 2023
Réponse de Kristi Beauchamp, Assistant Manager le 7 août 2023
Judy, Thank you for your excellent rating. We look forward to your next visit.

10/10 Excellent

Nikita

Voyage d’affaires, Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
The staff is amazing and accommodating!
Séjour de 1 nuit en juillet 2023
Réponse de Kristi Beauchamp, Assistant Manager le 7 août 2023
Nikita, I am glad you enjoyed our staff. We have some of the best staff I have ever had the pleasure to work with. We look forward to your next visit with us.

10/10 Excellent

Sara

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Welcoming
One of the most friendly welcomes I have ever had checking into a hotel.
Séjour de 1 nuit en juillet 2023
Réponse de Kristi Beauchamp, Assistant Manager le 7 août 2023
Sara, I am glad you enjoyed your welcome. We have a very welcoming and friendly staff. We look forward to your next visit.

10/10 Excellent

Jessica

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was extremely nice. Quite area with shopping close by. Hotel was clean
Séjour de 2 nuits en juillet 2023
Réponse de Kristi Beauchamp, Assistant Manager le 7 août 2023
Jessica, Thank you for your feedback. We are happy to hear you had a wonderful stay. We look forward to seeing you on your next visit.

10/10 Excellent

laura

Voyage en famille
Nice Hotel with Friendly Staff, clean room, great breakfast
Séjour de 1 nuit en juillet 2023
Réponse de Kristi Beauchamp, Assistant Manager le 7 août 2023
Laura, I am happy to hear you had a great stay with us and enjoyed the staff and the breakfast. We look forward to seeing you again on your next visit.

10/10 Excellent

Gloria

Voyage en famille
Les points forts : Propreté et personnel et service
Beautiful hotel. Great location and super clean!
Séjour de 1 nuit en juillet 2023
Réponse de Kristi Beauchamp, Assistant Manager le 7 août 2023
Hello Gloria, I am happy to hear your stay was excellent. We look forward to your next visit.

10/10 Excellent

Sarah

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very clean and nice. Will be back.
Séjour de 1 nuit en juin 2023
Réponse de Kristi Beauchamp, Assistant Manager le 7 août 2023
Sarah, Thank you for your feedback. We strive for excellence in every stay. I am glad your stay was great. We look forward to having you with us again soon,