Façade de l’hébergement

Avis sur Country Inn & Suites by Radisson, Grand Rapids Airport, MI

3 out of 5

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 372 avis sur 1006." "
Note des voyageurs de 8 (Bien), d’après 302 avis sur 1006." "
Note des voyageurs de 6 (Satisfaisant), d’après 159 avis sur 1006." "
Note des voyageurs de 4 (Médiocre), d’après 105 avis sur 1006." "
Note des voyageurs de 2 (Horrible), d’après 68 avis sur 1006." "

7,8/10

Propreté

8,2/10

Personnel et service

7,6/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

10/10 Excellent

Kara

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean and friendly staff. Only draw back is weed smell in hallways at all times.
Séjour de 1 nuit en mars 2024
Réponse de GM le 28 mars 2024
Thank you for your response and feedback. Look forward to seeing you next time!

6/10 Satisfaisant

Ron

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
we had night shades that were in poor conditions, our safe did not work as it had lo battery. We had to have our room rekeyed 3 times. One time another guest opened and entered our room with their room key. One of our days the trash was not taken out and no clean towels were provided, so that day there was no room service. Kind of Poor service I would say.
Séjour de 3 nuits en mars 2024
Réponse de GM le 25 mars 2024
Thank you for your feedback. We are always looking to improve our property for your next stay.

10/10 Excellent

Connie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hotel was perfect for the night, clean and all staff was nice.
Séjour de 1 nuit en mars 2024
Réponse de GM le 25 mars 2024
Thank you and we are happy you enjoyed your stay. See you again next time!

10/10 Excellent

Dawn

Voyage en famille
They were extremely helpful, especially with setting up our shuttle for really early the next morning to make sure we got to the airport on time.
Séjour de 1 nuit en mars 2024
Réponse de GM le 20 mars 2024
Thank you for your review Dawn! I am so happy we were able to accommodate your stay with us. See you again soon!

6/10 Satisfaisant

Jennifer, Edmonton

Les points forts : Propreté et personnel et service
Right next door to Meijer. Might have to wait a while for a shuttle at night - like an hour. Unclear why, I had to call back several times. Staff was otherwise very nice. Smoking in or around the building was apparent in the am. Torn curtains in room. Very clean and tidy room. Overall not bad at all for the price. Breakfast and morning shuttle were good.
Séjour de 1 nuit en mars 2024
Réponse de GM le 18 mars 2024
Thank you for your feedback. We are always looking to improve guest experience for your next stay.

10/10 Excellent

Melissa

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very friendly staff
Séjour de 1 nuit en février 2024
Réponse de GM le 6 mars 2024
Thank you Melissa. Hope to see you again soon!

10/10 Excellent

Melissa

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Clean and friendly
Séjour de 1 nuit en février 2024
Réponse de GM le 29 févr. 2024
Thank you so much for your kind words. Looking forward to seeing you back!

4/10 Médiocre

scott

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Smoke detector chirping in middle of night.
Séjour de 1 nuit en février 2024
Réponse de GM le 29 févr. 2024
We are looking into this issue. Our apologies for the inconvenience.

10/10 Excellent

Daren

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great price and nice space!
Séjour de 1 nuit en février 2024
Réponse de GM le 20 févr. 2024
Thanks!

10/10 Excellent

Karin

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Felt very safe staying here as single traveler
Séjour de 1 nuit en février 2024
Réponse de Country Inn & Suites le 6 févr. 2024
Dear Karin,Thank you for staying with us at Country Inn & Suites, We are so happy you enjoyed your visit and felt safe during your stay. We hope to see you again in the future.

10/10 Excellent

Cathy

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The front desk staff was very helpful. Nice updated and clean room.
Séjour de 1 nuit en février 2024
Réponse de Country Inn & Suites le 5 févr. 2024
We appreciate you taking the time to provide positive feedback. We are so pleased to hear that front desk was nice and accommodating. We hope to see you again soon!!

6/10 Satisfaisant

Eric

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
Breakfast was below average. Compared to other hotel in same area
Séjour de 3 nuits en janvier 2024
Réponse de Country Inn & Suites le 5 févr. 2024
Thank you so much for your feedback. We sincerely apologize for our breakfast not meeting your expectations. We will use your feedback to make improvements. We hope to see you again in the future.

10/10 Excellent

KENICHI

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Seems like room was renovated. Very clean and walk-in shower was good. Breakfast was good. Good for price
Séjour de 1 nuit en janvier 2024
Réponse de Country Inn & Suites le 2 févr. 2024
We appreciate your taking to time to provide positive feedback about your stay. We are pleased to hear you found our hotel to be very clean, that you liked the walk-in shower and breakfast. We did remodel last year. Again, we appreciate your feedback and we hope to see you again soon!!

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
All was good
Séjour de 1 nuit en janvier 2024
Réponse de Country Inn & Suites le 2 févr. 2024
Thank you so much for your positive feedback!! We hope to see you again soon!!

8/10 Bien

Samantha

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Nice place to stay. My kids loved the pool
Séjour de 2 nuits en janvier 2024
Réponse de Country Inn & Suites le 15 janv. 2024
We appreciate your feedback!! We are glad that your kids love the pool and you found our hotel to be a nice place to stay. We hope to see you again in the future.

10/10 Excellent

Ardith

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff and service were great. The person at the desk gave us an upgrade because they weren’t very busy, our grandkids were allowed to come to the pool, nice room. Would recommend it to others!
Séjour de 2 nuits en décembre 2023
Réponse de Country Inn & Suites le 15 janv. 2024
Thank you so much for taking the time to leave us a 5 out of 5 review!! We are so pleased to hear that you were happy with your upgrade. We appreciate the feedback and hope to see you again soon!!

10/10 Excellent

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Awesome
Séjour de 1 nuit en décembre 2023
Réponse de Country Inn & Suites le 3 janv. 2024
Thank you so much for taking the time to leave us a positive review!! We are so happy you enjoyed your stay with us. We hope to see you again soon!!

6/10 Satisfaisant

Jalin

Séjour de 2 nuits en décembre 2023
Réponse de Country Inn & Suites le 3 janv. 2024
We do appreciate you taking the tell to provide feedback about your stay. We do apologize if things did not quite meet your expectations. We hope you give us another chance in the future to serve you better.

10/10 Excellent

Kathleen

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Country Inn & Suites le 3 janv. 2024
We appreciate your positive feedback about your stay with us. We hope to see you again soon!!

2/10 Horrible

Jenni

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nasty and gross
Room was disgusting and nasty dirty everything was covered in a bunch of dust coffee pot still had coffee in it and all over it along with dirt an hair food an coffee on tables floor was gross an dirty the bed was hard as a rock with crappy pillows very unsanitary especially for people with health conditions my sons lungs couldn’t handle the dust and had to use you more oxygen to be able to breathe was just uncalled for
Séjour de 1 nuit en décembre 2023
Réponse de Country Inn & Suites le 26 déc. 2023
We would like to sincerely apologize for your room not being properly prepared for your stay. We have discussed these issues with the entire housekeeping staff to prevent this from happening again. We do appreciate your feedback and we hope you give us another chance in the future to serve you better.

10/10 Excellent

wendell

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Walk in shower No carpet smell
Séjour de 1 nuit en décembre 2023
Réponse de Country Inn & Suites le 23 déc. 2023
Thank you so much for taking the time provide feedback. We hope you enjoyed your stay and we hope to see you again in the future.

10/10 Excellent

Debra

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
When a problem arose they took care of it right away and I appreciated that
Séjour de 1 nuit en décembre 2023
Réponse de Country Inn & Suites le 23 déc. 2023
We appreciate you taking the time to provide us with your feedback. We are happy to hear that our staff was able to fix your issue right away. We hope to see you again in the future!!

10/10 Excellent

Raynette

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pleasant
The check in went smoothly. The hotel was very clean. The room that we were in was very clean, comfortable and accommodating. The floor that we stayed on was very quiet.
Séjour de 1 nuit en décembre 2023
Réponse de Country Inn & Suites le 23 déc. 2023
Thank you so much for leaving us a 10 out of 10 review!! We appreciate your feedback and hope to see you again soon!!

10/10 Excellent

Gregory

Séjour de 1 nuit en décembre 2023
Réponse de Country Inn & Suites le 12 déc. 2023
Thank you so much for taking the time to leave us a 10 out of 10 review. We appreciate the feedback and hope to see you again in the future!!

8/10 Bien

Amanda

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent staff. The room was clean and fresh, with comfortable beds and a nice shower. The carpet was being replaced in the hallway outside our room so there was a little noise and you had to be mindful of where you stepped getting on the elevator etc but overall it was a pleasant stay. Would definitely stay again.
Séjour de 1 nuit en décembre 2023
Réponse de Country Inn & Suites le 12 déc. 2023
Thank you so much for taking the time to tell us about your stay. We are pleased to hear that your room was clean and fresh. We do apologize for the inconvenience of the carpet renovations in the hallway. We are happy that you enjoyed your stay with us and we hope to see you again in the future.

8/10 Bien

Elizabeth

Voyage en famille
Excellent stay. Good service, friendly staff. Renovations were going on which was the reason for any 4s. But it was not noisy or disturbing. Beautiful Christmas display. Price very good.
Séjour de 1 nuit en décembre 2023
Réponse de Country Inn & Suites le 12 déc. 2023
Thank you for taking the time to tell us about your stay. We do apologize for the noise from the renovations. We are pleased to hear that you enjoyed the Christmas display and that the staff had good service.

2/10 Horrible

Victoria

Voyage d’affaires
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Property was under construction. Did not inform me of this as I was down there on business which involved me working night shifts and I got no sleep due to this. They were award of this as I did put this down on my accommodation part of the booking. They also didn’t try to make this right nor give me my money back to go to a different hotel.
Séjour de 2 nuits en décembre 2023
Réponse de Kali le 5 déc. 2023
Hello Victoria, We are deeply saddened to hear this was your experience with us. Unfortunately, there is not much we can do to remedy this after the fact. We do apologize for the problem our updates caused you. We are updating the hotel to make it better for our guests like yourself. We do know this causes disturbances at times but would have been more than happy to accommodate you on a floor with no updates occurring during your time with us. Or gladly would have cancelled your reservation with us. The most important thing is that our guests are happy with their time at our hotel.

4/10 Médiocre

Monica

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The room was dirty and in disrepair. The curtains didn't cover the windows and the parking lot lights were glaring in the window.
Séjour de 1 nuit en décembre 2023
Réponse de Kali le 5 déc. 2023
Hello Monica, First, please accept our apologies that your guest room was not up to our normal standards. We have spoken with the housekeeping department to remedy this so no other guest will have this poor experience. We do greatly appreciate you letting us know. We hope you will give us another chance next time you are in the area.

4/10 Médiocre

Karrie

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Kali le 5 déc. 2023
Hello Karrie, We are sorry to that you didn't enjoy your time with us. We wish we knew what went wrong. Please feel free to reach out to us anytime to try to make things right.

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté
Séjour de 1 nuit en novembre 2023
Réponse de Kali le 5 déc. 2023
Thank you for taking the time to leave us this rating. We are sorry to see you time with us wasn't more enjoyable. We do hope you will com estay with us again sometime.

8/10 Bien

Steven

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Country Inn & Suites le 12 déc. 2023
Thank you for taking the time to provide feedback about your stay. We hope you enjoyed your stay with us and we hope to see you again in the future.

10/10 Excellent

Sabina

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Country Inn & Suites le 23 déc. 2023
We appreciate your feedback!! We hope to see you again soon!!

10/10 Excellent

James

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
price was great
Séjour de 2 nuits en novembre 2023
Réponse de Kimber le 28 nov. 2023
Thank you so much for your feedback, we appreciate knowing that we are keeping up our standards!

8/10 Bien

Erin

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de General Manager le 22 nov. 2023
Thank you for taking the time to give us your feedback! We hope to host you again soon!

8/10 Bien

Patricia

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Country Inn & Suites le 16 nov. 2023
We appreciate you taking the time to provide feedback about your stay with us. We hope you enjoyed your stay and we hope to see you again in the future.

10/10 Excellent

Melissa

Séjour de 1 nuit en novembre 2023
Réponse de Kimber le 28 nov. 2023
Thank you so much for your feedback, we appreciate knowing that we are keeping up our standards!

4/10 Médiocre

Voyageur vérifié

Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
Front desk clerk was very kind and friendly at check in. Room was clean and ready. But there were groups staying there that were so loud for hours late into the night…the whole place shook with them walking loudly in the halls, up and down the stairs, and the cheap thin walls made it impossible to sleep. Staff weren’t able to control it. Won’t stay here again.
Séjour de 1 nuit en novembre 2023
Réponse de Country Inn & Suites le 6 nov. 2023
Hello, On behalf of our entire staff at Country Inn & Suites by Choice, Grand Rapids Airport, MI - MI611 we apologize for the concerns you shared about your experience at this hotel.  I have addressed the issues of placing groups on lower floor instead of higher floors and I assure you we are working diligently to ensure a similar situation does not occur again in the future.We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

10/10 Excellent

brian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Country Inn & Suites le 20 oct. 2023
We really appreciate you taking the time to provide positive feedback about your stay with us. We can't wait to see you again in the future!!

10/10 Excellent

Mark

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent quality for the price
Excellent quality for the price. From the airport shuttle to the cleanliness and comfort of the rooms I have no complaints. Breakfast was even good and pillows were very comfortable
Séjour de 1 nuit en octobre 2023
Réponse de Country Inn & Suites le 18 oct. 2023
Dear Mark, On behalf of the County Inn & Suites STAFF, we thank you for staying with us and appreciate your kinds words and hope to see you again!

8/10 Bien

Erin

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Country Inn & Suites le 18 oct. 2023
Hello Erin, we are glad that the hotel met your standards and hope to see you again soon!

8/10 Bien

Holly

Les points forts : Confort de la chambre
It was okay
Séjour de 1 nuit en octobre 2023
Réponse de Country Inn & Suites le 7 oct. 2023
Thank you for taking the time to provide feedback about your stay. We hope that you enjoyed your stay with us and we hope to see you again in the future.

8/10 Bien

Lori

Voyage en famille, Voyage en groupe
Hotel is very date. Room across from ours has construction going on and it was loud until 630 pm. Staff was slow at front desk as they were learning a new computer system. Shuttle to airport is great and the man working early morning was super friendly. Coffee in morning was really good.
Séjour de 1 nuit en septembre 2023
Réponse de Country Inn & Suites le 7 oct. 2023
We appreciate your feedback about your stay with us. We do apologize for any inconvenience at your check in due to the new system. We are pleased to hear that our shuttle driver was super friendly and that you enjoyed the coffee. We hope to see you again in the future.

8/10 Bien

Marie

Séjour de 1 nuit en septembre 2023
Réponse de Country Inn & Suites le 2 oct. 2023
We appreciate you taking the time to provide feedback. We really hope you enjoyed your stay with us and we hope to see you again in the future.

8/10 Bien

William

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ciuldn't wifi on my phone! Went down the street to a restraunt & didn't have a problem there!
Séjour de 1 nuit en septembre 2023
Réponse de Country Inn & Suites le 27 sept. 2023
Thank you so much for taking the time to tell us about your stay. We are so sorry for the issues you had with the internet. We do appreciate your feedback and we hope to see you again in the future.

10/10 Excellent

John

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was a very reasonable place to stay to be close to the airport for an early flight. The shuttle was the determining factor as well as a reasonable price.
Séjour de 1 nuit en septembre 2023
Réponse de Country Inn & Suites le 27 sept. 2023
Thank you so much for taking the time to tell us about your stay. We really appreciate your feedback and we hope to see you again in the future!!

10/10 Excellent

Cherrie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Country Inn & Suites le 21 sept. 2023
Thank you so much for taking the time to leave us a 10 out of 10 review!! We really appreciate your positive feedback and we hope to see you again in the future!!

10/10 Excellent

william

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Country Inn & Suites le 18 sept. 2023
Thank you so much for taking the time to leave us a 10 out of 10 review!! We really appreciate your positive feedback and we hope to see you again in the future!!

10/10 Excellent

Roland

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice staff and room. Nice outdoor sitting area.
Séjour de 1 nuit en septembre 2023
Réponse de Country Inn & Suites le 9 sept. 2023
We are pleased to hear that you was happy with our staff, your room and the outdoor sitting area. Thank you so much for taking the time to provide positive feedback. We hope you come and stay with us again in the future!!

10/10 Excellent

Carlos

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect for a quick GRR stop.
Hotel needs a bit of TLC. Staff very friendly and helpful. Airport shuttle works great, a big plus.
Séjour de 1 nuit en septembre 2023
Réponse de Country Inn & Suites le 9 sept. 2023
We appreciate you taking the time to provide positive feedback about your stay with us. We hope to see you again in the future!!

10/10 Excellent

Catherine

Quick one-night stay. Clean and quiet. Helpful night staff.
Séjour de 1 nuit en août 2023
Réponse de Country Inn & Suites le 9 sept. 2023
We are pleased to hear that you found our hotel to be clean & quiet and the night staff to be helpful. Thank you so much for your positive feedback and we hope to see you again in the future!!