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Avis sur Southern Sun The Marine

4 out of 5
Southern Sun The Marine
39 Marine Drive, Summerstrand, Gqeberha (Port Elizabeth), Eastern Cape

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 27 avis sur 86." "
Note des voyageurs de 8 (Bien), d’après 37 avis sur 86." "
Note des voyageurs de 6 (Satisfaisant), d’après 14 avis sur 86." "
Note des voyageurs de 4 (Médiocre), d’après 6 avis sur 86." "
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 86." "

8,4/10

Propreté

8,0/10

Personnel et service

7,2/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

8/10 Bien

Sophie, France

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

Kevin

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service et équipements
Sea views were mostly hidden behind the salt spray on the windows and even then it was just a glimpse if you stand right at the window. Room was spacious but noise from showers and taps did carry through to the bedrooms.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Langton, Harare

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Teboho at the front desk was incredible with checking me in. I even got a complimentary room upgrade, THANK YOU!
Séjour de 1 nuit en mars 2024

8/10 Bien

vibishen, Rocky Mountain House

Voyage en famille
Les points forts : Propreté et personnel et service
Séjour de 6 nuits en décembre 2023

4/10 Médiocre

Muhammed Hilmi

Les points forts : Personnel et service
Séjour de 1 nuit en juillet 2023

6/10 Satisfaisant

Emiel

Voyage en couple
Les points forts : Propreté
The location and the room where nice, the checkin process however was strange. We arrived at 13.00 about an hour before before official checkin and we were told we had to wait until 14.00 which is fine. We got asked to wait in the lobby and returned at 14.00 when we were told the room wasn't ready. They had no explanation or seemed apologetic and just sent us to the lobby again to wait. After another hour around 15.00 the room was ready and we got given the key. Next thing was that the breakfast organization was very clumy for a buffet. Constantly having to keep asking for restock of bread/milk/fruit and things like that.
Séjour de 1 nuit en mars 2023

6/10 Satisfaisant

QUINTEN

Voyage en famille
Les points forts : Propreté et confort de la chambre
Séjour de 1 nuit en janvier 2023

2/10 Horrible

Shafiq

Séjour de 1 nuit en janvier 2023

10/10 Excellent

Robert

Séjour de 1 nuit en juin 2022

10/10 Excellent

Neo

Séjour de 1 nuit en mai 2022
Réponse de Nicky le 12 mai 2022
Good day Mr Neo Thank you so much for taking the time to reflect on your positive stay with us. Will let the Team know. Kind Regards

8/10 Bien

wynand

Séjour de 1 nuit en avril 2022
Réponse de Nicky le 12 mai 2022
Good day Mr Wynand Thank you so much for taking the time to reflect on your stay with us. Will let the Team know Kind Regards Nicky - Reservations

10/10 Excellent

Black Trek Travel

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
value for money
it was a great hotel. right by the beach. The rooms are spacious and clean. The staff is great and friendly. We enjoyed our stay.
Séjour de 6 nuits en décembre 2021

10/10 Excellent

Arnold

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2021
Réponse de Nicoleen le 22 nov. 2021
Good day Mr Arnold Thank you so much for staying at our hotel and for taking the time to complete this review. Happy that you enjoyed your stay. Kind Regards Nicky

10/10 Excellent

Arnold

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2020

4/10 Médiocre

Shena

Voyage en groupe
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Was very disappointed, the hotel standard is 1star. The lady who came to check the room in the evening, proposed my friend who was in
Séjour de 1 nuit en septembre 2020

6/10 Satisfaisant

Voyageur vérifié

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The rooms are great with lovely views towards the sea. We would stay here again but would eat out. The buffet needs to be avoided! Despite being there an hour after the buffet opened the food was either cold or had run out When I said to the chef that the veggies were cold he took one out by hand, felt it and then returned it to the tray! If that’s what is done in public what happens in the kitchen?
Séjour de 1 nuit en décembre 2019

8/10 Bien

Albert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en octobre 2019

10/10 Excellent

Lulama

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Feel at home
My stay was superb, I always enjoy staying in this hotel, the staff is amazing, literally everyone!
Séjour de 2 nuits en juin 2019

10/10 Excellent

Mpumzi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Safe and beautiful area
Séjour de 1 nuit en mai 2019

10/10 Excellent

Zola

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Absolutely stunning.
Séjour de 1 nuit en mai 2019

8/10 Bien

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good hotel
Check in was a bit slow but other than that I cannot fault it. Very pleasant staff, nice breakfast, good location, good rooms.
Séjour de 1 nuit en avril 2019

6/10 Satisfaisant

Michael

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en avril 2019

6/10 Satisfaisant

Andreas

Les points forts : Personnel et service
Séjour de 5 nuits en avril 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et personnel et service
a) Die Zimmer sind schön- aber die Fensterscheiben salzverkrustet ...schade b) Das Frühstück könnte mehr frisches Obst anbieten
Séjour de 1 nuit en février 2019

8/10 Bien

Voyageur vérifié

Séjour de 2 nuits en janvier 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2018

4/10 Médiocre

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
This is very run down hotel that needs a complete renovation. The internet only works half of the time and even when working it is slow. There is a nice pool, but it only has two deck chairs and closes at 6pm. On the bright side, the staff is fantastic! Everyone is really nice and making the best of bad owners.
Séjour de 2 nuits en décembre 2018

8/10 Bien

Morgan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Staff was excellent. Food was good. Only problem was air conditioning leaking.
Séjour de 2 nuits en novembre 2018

8/10 Bien

ELAINE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2018

10/10 Excellent

ELAINE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en août 2018

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Superb service from the reservations team, special thanks to Tashne who was very patient and efficient in handling all our queries even prior to arrival. Loft suite was lovely though may not recommend it to families with toddlers more for safety reasons. Room service was slower than expected, took almost more than hour to arrive - can be improved. Carpets in room doesn’t feel fresh & clean. Needs much improvement on this one.
Séjour de 4 nuits en août 2018

6/10 Satisfaisant

Pumla

Séjour de 2 nuits en mai 2018

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel review
Everything was fine. Internet was a bit problematic disconnecting frequently. Otherwise all good
Séjour de 1 nuit en mai 2018

8/10 Bien

Melusi

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
It was an amazing experience indeed. Reception staff were friendly and efficient. The only snag was that my confirmation number could not be found though I made payment on 05 April 2018. I had to make another payment for the same period. I was charged twice and still waiting for a refund.

10/10 Excellent

LUIS, Santiago de Chile

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Grata estadía
Excelente ubicación, personal muy amable

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2018

4/10 Médiocre

Nishat

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
My booking was cancelled when I reached your hotel. Upon confirmation I was told it was not paid to although I showed the receptionist proof of bank notification. He said if it does not show that I paid I will have to pay again. The room was not made up example the dustbin was dirty the cups were dirty th bed was not made up. It could have been a mistake on my side but breakfast was not booked. However I paid for breakfast but nothing halal was available. I was told that you don’t accomodate for halal.
Séjour de 1 nuit en janvier 2018

2/10 Horrible

kim, usa

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Inconsiderate
We had an issue getting to the hotel, due to mud slides in the area where we were traveling, and the hotel refuse to allow us to cancel or refund us. This is so insensitive and inconsiderate! Only in Marriott! This was my first time staying at a Marriott property. I should’ve never thought that Marriott would live up to Hilton standards!! I am a Hilton Diamond VIP member and I will remain, as such!
Séjour de 1 nuit en décembre 2017

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et confort de la chambre
Amazing room (loft with mezzanine, sea view), but facilities advertised not on par compared to the price you pay: gym, pool etc.
Séjour de 3 nuits en novembre 2017

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Infrastructures et conditions de l’hébergement
I think the rooms are very basic . Our first room had a nasty smell and the carpets were quite dirty, the bed was not good. We were given another room which was better , but not amazing. . We went to check out the breakfast buffet, which was terrible. The pastries looked unappetizing as did the fruit . The staff were helpful. Overall a disappointing hotel . I think lots can be done to improve the standards.

8/10 Bien

Adriaan

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
PE is a very nice Holiday destination.
PE is a very nice place to take a break and to relax. The hotel in general was nice and clean. The staff at the front desk can be trained to at least acknowledge the visitors instead of them all just starring at their computers. The only real friendly people were Charrol- Anne(front desk - very helpful and professional), Kaya (Lounge bar - very polite and friendly) and the cleaners we saw in the passages. I also feel that room rates was slightly overprised especially at that time of the year when the schools has started and there wasn't a lot of guests. I also feel that the rooms can have much better quality coffee. The Ciro coffee presented was not very tasty and the milk also not enough - especially if you look at the room rate. In general we had a blast and enjoyed PE to the full. Thank you.

8/10 Bien

Carla

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Wi-Fi Limitado
O hotel é bom, mas a internet oferecida deixa muito a desejar. O Wi-Fi que está incluso na diária é limitado a 500mb e 2 registros. Ou seja, se está viajando com seu marido e tem além do celular um outro dispositivo (computador, iPad, etc), esqueça. Só poderá utilizar um deles. E além de ser apenas um deles, o pacote de dados oferecido é muito pouco também. Além disso, tive um outro problema logo que cheguei. Nos encaminharam para um quarto, como se ele estivesse pronto e ao chegar os travesseiros estavam no chão e a cama desarrumada. Muito desagradável.

8/10 Bien

DEBBIE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We stayed here as an overnight stop off after our flight from London ideal hotel for this. Very good restaurant next door as well

8/10 Bien

Adeline, Pretoria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice views of the beach
We had a wonderful time, all our needs were catered for, my family will want to use the hotel in future.

6/10 Satisfaisant

MOHAMMED

Les points faibles : Personnel et service
Very disappointing as thr hotel did not have any confirmation of my bookings and wanted to charge me again for accomadation already paid

6/10 Satisfaisant

Kristina

Les points forts : Propreté
Les points faibles : Personnel et service
Rent værelse og venligt personale. Dog var poolen under renovation som vi ikke blev oplyst om under indtjekning, hvilket var meget utilfredsstillende at finde ud af. Derudover var morgenbuffeten meget dyr og ikke pengene værd. Rengøringen fjernede vores håndklæder uden at lægge nogle rene til os.

10/10 Excellent

Liezl

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Stay
Lovely hotel, good service - what you would expect from a Protea Hotel

10/10 Excellent

Dr DI, Port Elizabeth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Still shining bright after all these years
Excellent reception, services and accommodation. Friendly and professional staff. Great hospitality. We felt at home away from home.Beautiful gym equipped well with all you need. Great views from the roof top pool of the ocean. Overal- great team,service and accommodation. Highly recommended to savvy travelers.

8/10 Bien

Anthony, Toronto, Canada

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Had a very enjoyable stay. Only negative was the unnecessarily complicated AlwaysOn Wifi setup and often poor reception.

10/10 Excellent

Andrew, Fourways, Gauteng

Les points forts : Propreté et infrastructures et conditions de l’hébergement
First time in PE
Our stay was good but we were not well received as we were given a room which was not what we requested.