Dear Kate,Thank you for taking the time to share your wonderful feedback about your recent stay.We're thrilled to hear that you loved everything about your experience, including the proximity to the tram, beach, restaurant, great food, delightful breakfast, easy access to the hotel, cleanliness, lovely staff, and the swimming pool. Your kind words are truly appreciated.We look forward to welcoming you back without any regrets on your next visit to the Gold Coast. Until then, safe travels!Warm regards,Duty Manager

Dear Cindy, Thank you kindly for taking the time to share your review with us. We appreciate you sharing your feedback as it allows us to grow and better develop our Hotel. We do truly hope to have another chance to warmly welcome you back again soon.

Dear Alvin Bing Liang,Thank you for taking the time to share your experience with us. We're delighted to hear that you had a great stay with us for both work and leisure.We appreciate your constructive feedback regarding the lift buttons. Your suggestion to modernize them and place the door open and close buttons at the top for easier reach is valuable, and we will consider it as we look for ways to improve our facilities.Thank you once again for your feedback, and we look forward to welcoming you back for another pleasant stay.Warm regards,Duty ManagerCrowne Plaza Gold Coast

Dear Grace,Thank you for your wonderful feedback. We're thrilled to hear that you had an all-around great experience and rated us 5/5.Your satisfaction means a lot to us, and we look forward to welcoming you back for another exceptional stay.Warm regards,Duty ManagerCrowne Plaza Gold Coast

Dear Bala,We're delighted to hear that you enjoyed the fantastic view from room 1712. Thank you for sharing your positive experience with us. We hope to welcome you back for another stay with equally stunning views.Warm regards,

Dear Jamie,Thank you for sharing your recent experience with us. We're deeply sorry to hear that your stay did not meet your expectations and that you encountered several disappointments during your time with us.We apologize for any confusion regarding the bed size in your room. Our intention is always to provide accurate information and ensure that guests are comfortable during their stay. We'll review our room descriptions and ensure that they accurately reflect the bed sizes to avoid any future misunderstandings.Regarding the coffee service, we appreciate your feedback about the wait times at the coffee machine area. We'll review our processes to see how we can improve efficiency and ensure that guests can enjoy their coffee without unnecessary delays.It's wonderful to hear that Erika provided you with kind and professional service at the front desk. We'll be sure to pass along your compliments to her and the rest of our team.Your feedback regarding the fresh juicer setup and the potential impact of travel tour groups is also noted, and we'll explore ways to enhance these aspects of our service.We're truly sorry that your overall experience fell short of your expectations, and we understand your decision not to return. However, if you reconsider, we would welcome the opportunity to make amends and provide you with the exceptional experience that you deserve.Thank you again for your feedback, and we wish you all the best in your future travels.Warm regards,Duty Manager Crowne Plaza Gold Coast

Dear Bahaaeddine,Thank you for choosing to stay with us and for taking the time to share your feedback. We apologize for any confusion regarding the breakfast inclusion. Your feedback is valuable, and we will ensure that the information provided in the itinerary accurately reflects the inclusions of your stay.We appreciate your understanding and hope that despite this issue, you had an enjoyable experience with us. If there's anything else we can assist you with or if you have any further concerns, please feel free to contact us.Warm regards,Duty ManagerCrowne Plaza Gold Coast

Dear Felicia,Thank you for sharing your feedback with us! We're delighted to hear that you enjoyed our excellent location and found it accessible.We can't wait to welcome you back for another visit. If there's anything specific you'd like us to arrange for your next stay, please feel free to let us know.Warm regards,Duty Manager Crowne Plaza Gold Coast

Dear Santosh,Thank you for your kind words about our hotel on the Gold Coast! We're thrilled to hear that you had a great experience with us.If there's anything specific you enjoyed during your stay or any suggestions you have for us to make your next visit even better, please don't hesitate to let us know. Your feedback is important to us as we continually strive to provide excellent service to our guests.We look forward to welcoming you back for another wonderful stay in the future.Warm regards,Duty Manager Crowne Plaza Gold Coast

Dear Carene,Thank you for your feedback regarding your recent stay. We're glad to hear that you had a pretty good experience overall.If there's anything specific you enjoyed or any areas where you think we could improve, please feel free to let us know. Your feedback is valuable to us as we strive to enhance our guests' experience.We hope to have the opportunity to welcome you back in the future for an even better stay.Warm regards,Duty Manager Crowne Plaza Gold Coast

Dear Peter,Thank you for sharing your thoughts about your recent stay with us. We're delighted to hear that you appreciated our hotel's convenient location next to the tram, providing easy access to the middle of Surfers Paradise, as well as being just a short 5-minute walk to a patrolled beach.We hope you had a fantastic time exploring the area and enjoying the nearby attractions. If you have any further comments or if there's anything else we can assist you with, please feel free to let us know.Warm regards,Duty ManagerCrowne Plaza Gold Coast

Dear Joshua,Thank you for sharing your feedback about your recent stay with us. We're pleased to hear that you enjoyed the proximity of our property to the beautiful beach and the convenience of having a tram stop right out front.We apologize for the inconvenience caused by the noise disturbances during your stay, particularly on the 23rd floor. Your feedback is valuable to us, and we will address this issue with our team to ensure a more peaceful experience for our guests in the future.If you decide to stay with us again, please feel free to request a room on a lower floor or closer to the ground to minimize any potential noise disruptions.Thank you for choosing to stay at our hotel, and we hope to have the opportunity to welcome you back in the future.Warm regards,Duty ManagerCrowne Plaza Gold Coast

Dear Zhiping,Thank you for your feedback! We're thrilled to hear that you had a great experience during your stay with us.If there's anything specific you particularly enjoyed or if there's anything we can do to make your next stay even better, please feel free to let us know.We look forward to welcoming you back for another fantastic stay in the future!Warm regards,

Dear Yulia,Thank you for sharing your positive feedback about your recent stay with us. We're thrilled to hear that you enjoyed our great service, convenient location, and the variety of food options available, especially at our restaurant "Horizontal" with its stunning 360-degree view.Your satisfaction is our priority, and we're delighted that we could contribute to making your experience memorable.If there's anything else we can assist you with or if you plan to visit us again in the future, please don't hesitate to reach out.Warm regards,Duty Manager Crowne Plaza Gold Coast

Dear Claire-Louise,Thank you for sharing your feedback with us. We're pleased to hear that you enjoyed our great breakfast offerings and our convenient location. Providing a delicious and satisfying meal experience is a priority for us, and we're delighted that you appreciated it.We apologize for any inconvenience caused by the pool being a bit cold and the occasional oversight with room service not providing enough towels and cups for your party of four. Rest assured, we will address these issues with our team to ensure they are rectified for future guests.It's great to hear that you found our facilities to be very clean and of good quality. Maintaining a high standard of cleanliness and comfort is essential to us.We appreciate your feedback as it helps us improve our services. We hope to have the opportunity to welcome you back to Crowne Plaza Gold Coast for an even better experience in the future.Warm regards,Duty ManagerCrowne Plaza Gold Coast

Dear Robert,Thank you for your feedback! We're glad to hear that you found our hotel to be a nice place. Providing a comfortable and enjoyable experience for our guests is our top priority.If there's anything specific you enjoyed during your stay or if you have any suggestions for how we can further enhance your experience in the future, please feel free to let us know.We hope to welcome you back to Crowne Plaza Gold Coast for another pleasant stay.Warm regards,Duty ManagerCrowne Plaza Gold Coast

Dear Shane,Thank you for choosing Crowne Plaza Surfers Paradise for your recent stay, and for taking the time to share your feedback with us.We're thrilled to hear that you enjoyed the view from your room! Providing our guests with amazing views of Surfers Paradise is something we take pride in, and it's fantastic to know that you found it to be memorable.Your appreciation motivates us to continue delivering exceptional experiences for all our guests. Should you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out.We look forward to welcoming you back for another enjoyable stay at Crowne Plaza Surfers Paradise in the future.Warm regards,Duty ManagerCrowne Plaza Surfers Paradise

Dear Eireen,Thank you for sharing your wonderful experience with us. We're thrilled to hear that you had a great check-in experience with our professional training staff. We're proud to provide comprehensive training to ensure all our team members deliver exceptional service from the moment you arrive.It's fantastic to know that you loved our facilities, including the pool, gym, and the variety of restaurants available. We're glad that our convenient location with the tram stop right at the front of the hotel made exploring the area effortless for you.Your compliments about our clean, excellent rooms and great service are truly appreciated. Providing our guests with a comfortable and memorable stay is always our priority, and we're delighted that we could exceed your expectations.We look forward to welcoming you back to Crowne Plaza on your next visit to the Gold Coast.Warm regards,Duty ManagerCrowne Plaza Gold Coast

Dear Neena,Thank you for sharing your experience with us.We're delighted to hear that you enjoyed the amazing views from your room on the 19th floor, as well as the spaciousness of the rooms and bathrooms. It's great to know that you found our daily housekeeping service to be excellent and that you enjoyed the buffet breakfast.We apologize for any inconvenience caused by the age of the property. Rest assured, we are continuously working to improve our facilities and ensure that all areas of the hotel meet the expectations of our guests.We're pleased that our staff, location, views, and guest laundry facilities contributed positively to your stay.We hope to have the pleasure of welcoming you back in the future for another enjoyable experience.Best regards,Duty Manager Crowne Plaza Gold Coast

Dear Calvin,Thank you for taking the time to share your feedback with us.We're sorry to hear about the issues you encountered during your stay, particularly with the cleanliness and condition of the room. Please accept our sincere apologies for any inconvenience caused. Rest assured, your comments will be shared with our housekeeping and maintenance teams to ensure that necessary improvements are made.We're glad to hear that our staff were helpful and that you found the location convenient for accessing the convention centre and restaurants.If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us.We hope to have the opportunity to welcome you back and provide you with a much-improved experience in the future.Warm regards,Duty Manager Crowne Plaza Gold Coast ]

Dear Sara,Thank you for sharing your feedback with us!We're thrilled to hear that you had a great experience during your stay. It's wonderful to know that you found the room to be really clean and that you enjoyed the excellent breakfast.Your comments regarding the room furniture have been duly noted, and we appreciate your feedback as we continually strive to improve our guests' experiences.If you have any further comments or if there's anything else we can assist you with, please feel free to let us know.We look forward to welcoming you back for another great stay in the future!Warm regards,Duty Manager Crowne Plaza Gold Coast

Dear Amber,Thank you for sharing your wonderful experience with us! We're thrilled to hear that you loved your stay in our ocean view room on one of the top floors. It's fantastic that you enjoyed the amazing view and found the beds very comfy.We're also glad to know that our location within walking distance to restaurants and Cavill Ave added to your enjoyment. We can't wait to welcome you back for another memorable stay. If you need any assistance with your future bookings or have any special requests, please feel free to reach out to us.Warm regards,Duty ManagerCrowne Plaza Gold Coast

Dear Tiana,Thank you for bringing your concerns to our attention.We apologize for any inconvenience you experienced during your recent stay. Your feedback is valuable to us as we continuously strive to improve our services and guest experiences.We regret any miscommunication regarding the upgrade charge and the late check-out situation. Our team aims to provide transparent and fair pricing and policies, and we apologize if this was not adequately communicated to you. Additionally, we understand the frustration of the situation with the manager, and we will address this matter internally to ensure such incidents are handled more effectively in the future.Please know that your satisfaction is important to us, and we would like to discuss your experience further to see how we can make amends and ensure a more positive experience in the future. If you would like to provide more details or discuss your stay further, please feel free to contact us directly at your convenience.We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm regards,Duty Manager Crowne Plaza Gold Coast

Dear Karma,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel's location near public transport, including the tram stop, convenient for your travels. It's great to know that our available car parking and access to nearby options added to your positive experience.We appreciate your support and hope to have the pleasure of welcoming you back on your future travels. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to let us know.Warm regards,Duty ManagerCrowne Plaza Gold Coast

Dear Myles,Thank you for choosing Crowne Plaza Surfers Paradise for your recent stay.We appreciate your feedback and are glad to know that you had a good experience with us. Your satisfaction is important to us, and we strive to provide all our guests with a comfortable and enjoyable stay.If there is anything specific you liked about your stay or if you have any suggestions for improvement, please feel free to share them with us. Your feedback helps us to continue providing excellent service to all our guests.We hope to have the pleasure of welcoming you back to Crowne Plaza Surfers Paradise in the future. If you have any questions or need assistance with future reservations, please don't hesitate to contact us.Best regards,Duty ManagerCrowne Plaza Surfers Paradise

Dear Cory,Thank you for sharing your feedback with us.We're pleased to hear that you found our hotel clean, quiet, and well-priced. Providing a comfortable and affordable stay for our guests is always our priority, and we're glad that we were able to meet your expectations.If there's anything else we can do to further enhance your experience or if you have any suggestions for improvement, please feel free to let us know. Your satisfaction is important to us, and we're here to ensure that you have a pleasant stay with us.We look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Duty ManagerCrowne Plaza Gold Coast

Dear Bronte,Thank you for taking the time to share your feedback with us.We're delighted to hear that you found our hotel nice and our staff helpful. It's great to know that you enjoyed the pool area and found it spacious, allowing for a comfortable experience without feeling crowded.We appreciate your feedback regarding the dining experience. Your comments will be shared with our team to help us improve our offerings and provide a better experience for our guests.If you have any further suggestions or if there's anything else we can assist you with, please feel free to let us know. We value your input as it helps us enhance our services and ensure that we meet the expectations of our guests.We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,Duty ManagerCrowne Plaza Gold Coast

Dear Pam,Thank you for your feedback.We're glad to hear that you enjoyed the views during your stay with us. Providing our guests with memorable experiences and breathtaking views is something we strive for.If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. We appreciate your feedback as it helps us ensure that we meet and exceed our guests' expectations.We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,Duty ManagerCrowne Plaza Gold Coast

Dear Neda,I hope this message finds you well. Thank you for choosing Crowne Plaza Surfers Paradise for your recent 6-night stay with your family. We sincerely appreciate your decision to stay with us and are delighted to hear that you had an enjoyable experience.It brings us great joy to know that you found our staff to be friendly and accommodating, and that you appreciated the convenience of your room as well as the quality of our breakfast offerings. We strive to provide a comfortable and memorable experience for all our guests, and it's wonderful to hear that we succeeded in doing so for you and your family.We're also pleased that our location met your needs and allowed you to fully enjoy your time in Surfers Paradise.Your satisfaction is our top priority, and we're here to ensure that you have a fantastic experience with us each time you visit.Thank you once again for choosing Crowne Plaza Surfers Paradise. We look forward to welcoming you and your family back for another memorable stay in the future.Warm regards,Duty ManagerCrowne Plaza Surfers Paradise

Dear Katherine,Thank you for sharing your feedback with us.We're sorry to hear that you were disappointed that breakfast was not served in the revolving restaurant. We understand that dining experiences can greatly contribute to the overall enjoyment of a stay, and we apologize for any inconvenience this may have caused. Your comments are valuable to us, and we will certainly take them into consideration as we strive to improve our services and offerings.If there's anything else we can assist you with or if you have any further feedback, please feel free to reach out. We appreciate your understanding and hope to have the opportunity to better meet your expectations in the future.Warm regards,Duty Manager

Dear Shivani,Thank you for your feedback.We're thrilled to hear that you found our standards to be amazing, as maintaining excellence in service and quality is always our priority. We understand your concern regarding pricing, and we constantly evaluate our rates to ensure they align with the value and experience we provide. Your feedback is valuable to us as we strive to offer both exceptional service and competitive pricing.If you have any further comments or questions, please don't hesitate to reach out. We appreciate your support and hope to welcome you back for another exceptional experience in the future.Warm regards,Duty Manager

Dear Nicole,Thank you for your kind words about our security guard.We're glad to hear that you had a positive experience with our security team member. Providing a safe and secure environment for our guests is of utmost importance to us, and we're delighted to know that our security guard exceeded your expectations. We'll be sure to pass along your feedback to them as recognition of their outstanding service.If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future.Warm regards,Duty Manager

Dear Anthony,Thank you for your positive feedback.We're delighted to hear that you enjoyed the food and found our staff to be friendly. Providing exceptional service and delicious meals are top priorities for us, and we're thrilled that we met your expectations in these areas. Your satisfaction is important to us, and we appreciate you taking the time to share your experience.If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. We look forward to welcoming you back for another enjoyable dining experience in the future.Warm regards,Duty Manager

Dear Tammy,Thank you for choosing to stay with us at Crowne Plaza Surfers Paradise and for sharing your feedback regarding parking.We understand that parking is an important consideration for our guests, and we appreciate your suggestion regarding complimentary parking. While we currently do not offer free parking, we continuously review our amenities and services to ensure we meet the needs and preferences of our valued guests.Your feedback is important to us, and we will take it into consideration as we strive to enhance our offerings and provide an even more satisfying experience for our guests.If you have any further comments or questions, please feel free to reach out to us directly. We value your input and hope to have the opportunity to welcome you back in the future.Warm regards,Duty ManagerCrowne Plaza Surfers Paradise