Façade de l’hébergement

Avis sur Burleigh Beach Tower

3.5 out of 5
Burleigh Beach Tower
52 Goodwin Terrace, Burleigh Heads, QLD

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 106 avis sur 208." "
Note des voyageurs de 8 (Bien), d’après 64 avis sur 208." "
Note des voyageurs de 6 (Satisfaisant), d’après 25 avis sur 208." "
Note des voyageurs de 4 (Médiocre), d’après 9 avis sur 208." "
Note des voyageurs de 2 (Horrible), d’après 4 avis sur 208." "

8,2/10

Propreté

9,2/10

Personnel et service

8,4/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

10/10 Excellent

Laurent

Voyage en famille
Les points forts : Confort de la chambre
Les points faibles : Propreté
Super emplacement, ménage a revoir!
Point positif: Il est idealement situé, le coin est genial! Le salon avec la vue a 180 degrés est super sympa, par contre on a eu une partie de la vue obstruée par un immeuble tres récemment construit, ca nous a gâché la vue sur la plage et goldcoast. (appartement 7A), on ne voit pas ca lors de la reservation, les photos ne sont pas a jour! Points négatifs: appartement sale ( moquette avec pleins de cheveux), aussi c'est bruyant a cause de la route qui passe en dessous.
Séjour de 10 nuits en mars 2023
Réponse de Burleigh Beach Tower le 11 avr. 2023
Thank you for your review Laurent. We are pleased that you enjoyed the location and views. You have booked one of our budget apartments, may I recommend choosing a superior apartment for future stays which will guarantee you a modern renovated apartment. We look forward to seeing you again soon.

8/10 Bien

Alan Geoffrey

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Bring your ear plugs there is noisy night construction works that will effect you.
Séjour de 5 nuits en avril 2024
Réponse de Burleigh Beach Tower le 30 avr. 2024
Thank you for your review Alan. We are so pleased that you enjoyed your stay Unfortunately, the council construction noise is out of our control and we are not advised of their schedule. We hope to see you again when you next visit the Gold Coast.

10/10 Excellent

Margaret and Danielle

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
We stayed for a second time this week and we love the location and the amenities and the friendly staff.
Séjour de 3 nuits en avril 2024
Réponse de Burleigh Beach Tower le 30 avr. 2024
Thank you for your 5 Star review of your recent stay with us Margaret. We are so pleased that you enjoyed your stay and look forward to welcoming you back soon.

10/10 Excellent

Paul, East Brisbane

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en décembre 2023
Réponse de Burleigh Beach Tower le 11 janv. 2024
Thanks for your 5/5 review score Paul! We are pleased that you enjoyed your stay and hope to see you again soon.

6/10 Satisfaisant

Michael

Voyage en couple
Les points forts : Propreté
Réponse de Burleigh Beach Tower le 11 févr. 2024
Thank you for your review Michael. We look forward to welcoming you back soon.

10/10 Excellent

Sheryl

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Fantastic location. Easy check in and out. Amazing views and comfortable apartments.
Séjour de 3 nuits en novembre 2023
Réponse de Burleigh Beach Tower le 4 janv. 2024
Thank you for taking the time to review your recent stay with us Sheryl. We are so pleased that you enjoyed your stay and look forward to welcoming you back soon.

10/10 Excellent

Peter

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Spacious apartment, comfortable. Great location. Friendly helpful reception.
Séjour de 3 nuits en octobre 2023
Réponse de Manager le 1 nov. 2023
Thank you so much for your kind review, Peter, we are so glad you enjoyed your stay with us, and we hope you come and stay again. Warm Regards, Lynne

10/10 Excellent

Darren

Séjour de 3 nuits en octobre 2023
Réponse de Burleigh Beach Tower le 22 nov. 2023
Thank you for leaving a 5/5 review score Darren. We are so pleased that you enjoyed your stay and look forward to welcoming you back soon.

6/10 Satisfaisant

JENNIFER

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Extremely noisy during the night. Construction work happening.
Séjour de 9 nuits en octobre 2023
Réponse de Manager le 16 oct. 2023
Hi Jennifer, thank you for your review. Unfortunately, the construction noise from the Gold Coast Light Rail is out of our control and they don't notify us. The works are intermittent, so I am so sorry this disrupted your stay. Warm Regards, Lynne

10/10 Excellent

Amy

Les points forts : Infrastructures et conditions de l’hébergement
We loved our stay place was fantastic
Séjour de 2 nuits en octobre 2023
Réponse de Manager le 8 oct. 2023
Thank you so much for your kind review Amy, we are glad you enjoyed your stay with us at beautiful Burleigh Heads and hope you come and stay with us again. Warm Regards, Lynne

6/10 Satisfaisant

Tara

Séjour de 7 nuits en septembre 2023
Réponse de Manager le 1 nov. 2023
Thank you for your review, Tara, we would love to hear any feedback you may have for us? Warm Regards, Lynne

10/10 Excellent

DAVID

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
perfect location and friendly staff.. renee was awesome
Séjour de 2 nuits en septembre 2023
Réponse de Manager le 18 sept. 2023
Hi David, thank you so much for your kind review, we are so glad you enjoyed your stay with us. We think our Renee is awesome too. Hope you come and stay with us again soon. Warm Regards, Lynne

10/10 Excellent

Sally

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en septembre 2023
Réponse de Renee le 4 sept. 2023
Thank you for your review Sally. We look forward to welcoming you again. :)

6/10 Satisfaisant

Anthony

Séjour de 1 nuit en août 2023
Réponse de Renee le 4 sept. 2023
Thank you for your review Anthony. We look forward to welcoming you again in the future.

10/10 Excellent

STEVE

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great building and onsite amenities/managers fantastic
Séjour de 3 nuits en juillet 2023
Réponse de Burleigh Beach Tower le 10 juil. 2023
Thank you so much for your 5/5 review Steve. We are so pleased that you enjoyed your stay and hope you will choose to visit us again when next travelling to Burleigh Heads.

6/10 Satisfaisant

Angela

Voyage en famille
Les points forts : Propreté
Great location
All rooms are different standards for the same price. We had 2 apartments . 11F was lovely. 12F was not nearly as good. Uncomfortable sofa and beds. Taps dripping all night. Not as good as 12F. Reception was closed when we arrived so checkin was confusing and long. Location was excellent. Gardens, pool and tennis court were beautifully maintained.
Séjour de 5 nuits en juin 2023
Réponse de Burleigh Beach Tower le 19 juin 2023
Thank you for taking the time to review your recent stay with us Angela. We are so pleased that you enjoyed our location and Resort facilities. You booked 1 Standard Apartment (12F) through Expedia and you booked a Superior Apartment (11F) direct with the Resort. These room types differ as Superior Apartments have been renovated and are priced accordingly. Please choose Superior Apartments for your future stays if you are looking for something more modern. We will pass on your feedback to our Maintenance team regarding the taps. As you were with us for 5 nights, did you report the dripping tap to Reception so we could have fixed during your stay? We apologise if you found the after hours service confusing and long. You should have received an SMS with the code to the afterhours lock box to collect keys, with a car park map and instructions on how to get to your apartments. We hope that you will choose to stay with us again when next travelling to Burleigh Heads.

10/10 Excellent

Matt

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The unit was contemporary and spacious. We have a lovely stay and the receptions staff were friendly and welcoming.
Séjour de 2 nuits en juin 2023
Réponse de Burleigh Beach Tower le 21 juin 2023
Thank you so much for your 5/5 review Matt. We are so pleased that you enjoyed your stay. I will pass on your kind words to the Team here at Burleigh Beach Tower and look forward to welcoming you again soon.

10/10 Excellent

Sandro, Bulleen

Séjour de 2 nuits en mai 2023
Réponse de Burleigh Beach Tower le 19 juin 2023
Thank you for your 5/5 review Sandro. We are pleased that you enjoyed your stay and hope to see you again soon.

2/10 Horrible

Peta

Voyage en groupe
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
I booked the Ocean View Superior apartment and received a room at the back of the building on the highway with a view available through one corner balcony. It was clearly not as per the wotif listing but was told numerous times all rooms are the same (even though the price I paid was higher than the other rooms as per the wotif listing). No other rooms were available so I asked to be refunded the difference which would have been the reasonable thing to do. Never received a reply. Absolutely unprofessional, amateur operators.
Séjour de 2 nuits en mai 2023
Réponse de Manager le 22 mai 2023
Thank you for taki8bng the time to write a review Peta. We are sorry that your experience with us was not up to your standard. As explained to you on your day of check-in, ALL of our apartments have ocean views and the "Superior" Apartments relate to whether or not they have been renovated, not the actual view. You were allocated the room type you booked and paid for. Our sincere apologies for any inconvenience caused. Kind Regards, Management

10/10 Excellent

Jorn

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
This is a fantastic location near the beach and headland park. Burleigh Pavilion and Rick Shores restaurant are diagonally opposite. We stayed in a very nicely refurbished and quiet ground floor unit. The pool and the spa were a perfect temperature on what were slightly cool autumn days and the sand-dressed tennis court added a bit of old world charm. We had forgotten to bring our rackets but were able to borrow four rackets at no charge. Thank you.
Séjour de 2 nuits en mai 2023
Réponse de Manager le 22 mai 2023
Thank you so much for your kind review Jorn, we are so glad you enjoyed your time with us. We think our location is pretty special also and we are glad you took the time to enjoy our fabulous facilities. We hope to see you again at Burleigh Beach Towers. Warm Regards, Lynne

10/10 Excellent

Danny

Les points forts : Propreté et infrastructures et conditions de l’hébergement
It was nice for the mini break we all needed
Réponse de Manager le 22 mai 2023
Thank you so much for your review Danny, we are so glad you enjoyed your time with us. We hope to see you again. Warm Regards, Lynne

8/10 Bien

Alan

Séjour de 2 nuits en avril 2023
Réponse de Burleigh Beach Tower le 2 mai 2023
Thank you for your review Alan. We are pleased that you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Kristi

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Lovely modern rooms. Comfy beds. Quiet. Great location. Views.
Séjour de 1 nuit en avril 2023
Réponse de Burleigh Beach Tower le 2 mai 2023
Thank you for your 5/5 review Kristi. We are so pleased that you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Jesse

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The staff were extremely welcoming, the room was clean and spacious, and the location was perfect. We have 3 kids under 9 and everything was within easy walking distance.
Séjour de 2 nuits en avril 2023
Réponse de Burleigh Beach Tower le 21 avr. 2023
Thank you for your 5/5 review Jesse. We are so happy that you enjoyed your stay, the apartment and our location. We look forward to welcoming you back in the near future.

8/10 Bien

Ross

Voyage en famille
Les points forts : Propreté et confort de la chambre
Séjour de 3 nuits en mars 2023
Réponse de Burleigh Beach Tower le 27 mars 2023
Thank you for your review score Ross. We are glad that you enjoyed your stay and hope to see you again soon.

8/10 Bien

Mary-Anne

Séjour de 3 nuits en mars 2023
Réponse de Burleigh Beach Tower le 12 mars 2023
Thank you for your review Mary-Anne. We are so pleased that you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Anerleigh

Séjour de 2 nuits en mars 2023
Réponse de Burleigh Beach Tower le 27 mars 2023
Thank you for your 5/5 review Anerleigh. We are so pleased that you enjoyed your stay and hope to see you again soon.

8/10 Bien

Sasha

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Was a great place, spacious and easy access to everything and great location. Only downfall is the noise being on main Rd but we alway knew this and accepted it.
Séjour de 3 nuits en février 2023
Réponse de Burleigh Beach Tower le 2 mars 2023
Thank you for your lovely review Sasha. We are so pleased that you enjoyed your stay and hope to see you again soon.

6/10 Satisfaisant

Hui

Les points forts : Propreté
Séjour de 1 nuit en décembre 2022
Réponse de Burleigh Beach Tower le 30 déc. 2022
Thank you for your review Hui. We hope to see you again soon.

8/10 Bien

Kim

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Helpful reception.
Réponse de Burleigh Beach Tower le 30 déc. 2022
Thank you for your review Kim. We hope to see you again soon.

10/10 Excellent

Jennifer

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Our room was amazing. Great location, great view, great staff.... loved this place
Réponse de Burleigh Beach Tower le 21 déc. 2022
Thank you for your lovely review Jennifer. We are so pleased that you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Kris De

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Nice apartment, a little on the older side but still very clean. Staff were very friendly and accommodating.
Réponse de Burleigh Beach Tower le 5 déc. 2022
Thank you for taking the time to review your recent stay with us Kris. We are so pleased that you enjoyed your stay and your apartment! We look forward to welcoming you back soon.

10/10 Excellent

Alisha

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Reception staff were delightful! Unit was clean and comfy. Fabulous location with buses just a short walk away. Beautiful view to wake up to. We’ll be back!
Réponse de Burleigh Beach Tower le 5 déc. 2022
Thank you for your 5/5 review Alisha. We are so pleased that you enjoyed your stay and will pass on your kind words to our Team here at Burleigh Beach Tower. We hope to see you again when you next visit the Gold Coast.

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté et confort de la chambre
Disgustingly dirty
The apartment was disgustingly dirty & when we spoke to reception about this they said “ oh yeah, we’re short on staff”!!! They couldn’t care less - I guess they are in a great location and they don’t have to care if the apartments are old, worn out & dirty. There are much cleaner & modern places to stay than this - don’t waste your money…
Séjour de 4 nuits en octobre 2022
Réponse de Burleigh Beach Tower le 5 déc. 2022
Thank you for your review. We are glad that you enjoyed our location. We are sorry to hear that you were not satisfied with your allocated apartment. We take great pride in ensuring our rooms are cleaned to the highest standard and all rooms are checked by management prior to guest occupancy so please be assured that we will investigate further with our housekeeping and maintenance teams.

6/10 Satisfaisant

David

Voyage en couple
Les points forts : Équipements
Les points faibles : Propreté
The website pictures certainly did not represent the apartment we were appointed. Cleanliness was very disappointing and apartment was very tired and in need of painting. Only positive was the view.
Séjour de 2 nuits en novembre 2022
Réponse de Burleigh Beach Tower le 26 nov. 2022
Thank you for your review David. We are glad that you enjoyed our location and views. We are sorry to hear that you were not satisfied with your allocated apartment and regret that you did not advise us of any of your concerns until after you departed the Resort as we would have tried to find a more suitable apartment so you would have had a more enjoyable stay. We take great pride in ensuring our rooms are cleaned to the highest standard and all rooms are checked by management prior to guest occupancy so please be assured that we will investigate further with our housekeeping and maintenance teams.

10/10 Excellent

M.

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The reception staff were extremely friendly and helpful. Beautiful apartment with exceptional view.
Séjour de 2 nuits en novembre 2022
Réponse de Burleigh Beach Tower le 15 nov. 2022
Thank you for your 5/5 review. We are so pleased that you enjoyed your stay and hope to see you again soon.

6/10 Satisfaisant

Christina

Les points faibles : Propreté

4/10 Médiocre

petrina

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Room required a complete upgrade. Carpet, blinds and couch need a professional clean. Lovely manager and great location but can not recommend
Séjour de 3 nuits en novembre 2022
Réponse de Burleigh Beach Tower le 7 nov. 2022
Thank you for your review Petrina. We are glad that you enjoyed our location. We are sorry to hear that you were not satisfied with your allocated apartment and regret that you did not advise us of any of your concerns until after you departed the Resort as we would have tried to find a more suitable apartment so you would have had a more enjoyable stay. We take great pride in ensuring our rooms are cleaned to the highest standard and all rooms are checked by management prior to guest occupancy so please be assured that we will investigate further with our housekeeping and maintenance teams.

10/10 Excellent

Lorraine

Voyage en famille
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Family friendly hotel. We had a fantastic unit on the 16th floor. Great views. Very clean and up to date apartment. Very spacious compared to others.
Séjour de 3 nuits en septembre 2022
Réponse de Burleigh Beach Tower le 4 oct. 2022
Thank you for your lovely 5/5 review Lorraine. We are so pleased that you enjoyed your stay and hope to see you again soon.

8/10 Bien

Alana, Belgian Gardens

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great location with perfect ocean views
Séjour de 2 nuits en septembre 2022
Réponse de Burleigh Beach Tower le 26 sept. 2022
Thank you for your lovely review Alana. We are so pleased that you enjoyed our location and views. We hope to see you again in the near future.

8/10 Bien

Kim

Voyage en groupe
Les points forts : Infrastructures et conditions de l’hébergement
Great view, relaxed staff and informative. Size of apartment was great. Toilet could have been cleaner.
Séjour de 2 nuits en août 2022
Réponse de Burleigh Beach Tower le 25 août 2022
Thank you for your lovely review Kim. We are glad that you enjoyed your stay and hope to see you again soon.

6/10 Satisfaisant

Rachel von

Voyage en famille, Voyage en couple
Les points faibles : Propreté
This property states it’s up to date with the covid cleaning practices I seriously doubt it. we stayed in a 2 bedroom 2 bathroom which was filthy. Just a few things below to take note of. *walls dirty and plaster of in parts *Lights didn’t work in bedrooms *Heat-pump didn’t work (the maintenance guy fixed this) *Fridge Dirty *Oven Dirty *Both bathroom drains and extractor fans were full of dust and hair. * not to mention the doors. Hubby also nearly got electrocuted by a power board(maintenance brought us a new one). We also spoke to some other travellers and they stated there rooms were also disgusting. It actually got to a point we had to stop looking for the filth and enjoy the view of the beach instead. We won’t be staying here again.
Séjour de 4 nuits en juin 2022

2/10 Horrible

Vishrut

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Ocean view
Séjour de 5 nuits en mai 2022
Réponse de Burleigh Beach Tower le 1 juil. 2022
Thank you for your review.

10/10 Excellent

William

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great spot with easy access to everything
Séjour de 7 nuits en mai 2022
Réponse de Burleigh Beach Tower le 27 juin 2022
Thank you for your 5/5 review William. We are so pleased that you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Shannyn

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Perfect location and could walk to dinner each night. Right across from the beach and local shops and cafe options just one street over.
Séjour de 3 nuits en avril 2022
Réponse de Burleigh Beach Tower le 27 juin 2022
Thank you for your 5/5 review Shannyn. We are so pleased that you enjoyed your stay and hope to see you again soon.

8/10 Bien

Joy

Les points faibles : Propreté
My room 2D was in need of a good clean. The bathroom vanity cupboards were dirty and the plumbing connection to the toilet was thick with dust in the ensuite bathroom. The toilet was loose. It moved to one side when sat on. The clothes rack on the deck was rusty and should be replaced.
Séjour de 6 nuits en avril 2022

8/10 Bien

Renee

Séjour de 2 nuits en avril 2022

10/10 Excellent

Petrice

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2022

10/10 Excellent

ben

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Location view view
Séjour de 1 nuit en avril 2022

10/10 Excellent

Lauren

Les points forts : Propreté
Séjour de 4 nuits en avril 2022