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Avis sur The Hotel at Cape Ann Marina

3.5 out of 5
The Hotel at Cape Ann Marina
75 Essex Avenue, Gloucester, MA

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 219 avis sur 527." "
Note des voyageurs de 8 (Bien), d’après 192 avis sur 527." "
Note des voyageurs de 6 (Satisfaisant), d’après 69 avis sur 527." "
Note des voyageurs de 4 (Médiocre), d’après 34 avis sur 527." "
Note des voyageurs de 2 (Horrible), d’après 13 avis sur 527." "

8,4/10

Propreté

8,8/10

Personnel et service

7,8/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

8/10 Bien

Sylvie

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
The view and the food
Séjour de 1 nuit en octobre 2023
Réponse de Tony ~Hotel Assistant Manager le 31 oct. 2023
Hello Nick, Thank you for taking the time to leave a review of your recent stay with us. We are very happy you enjoyed your stay with us and looking forward to seeing you again in the future!

10/10 Excellent

Véronique

Séjour de 3 nuits en avril 2023
Réponse de Denise/The Hotel at Cape Ann Marina le 4 mai 2023
Thank you for taking the time to leave a review from your past stay with us in April. We hope to see you back with us in the near future.

10/10 Excellent

Melanie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Situé directement dans la Marina
Séjour de 2 nuits en octobre 2022
Réponse de Emily Jermyn -- Front Desk Supervisor le 21 oct. 2022
Bonjour Mélanie,Merci d'avoir pris un moment pour évaluer votre propriété. Nous sommes ravis de voir que vous avez apprécié votre séjour chez nous ! Passez une merveilleuse journée, nous espérons vous revoir à l'avenir.

10/10 Excellent

Mélanie, Montreal

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
J’ai beaucoup aimé la piscine et jacuzzi. Le confort des chambres. J’ai adoré leur déjeuner continental. Pas aimé le petit déjeuner servi par le restaurant... c’était pas frais.
Séjour de 3 nuits en octobre 2019
Réponse de Denise Gadbois/Cape Ann's Marina Resort le 4 nov. 2019
We are happy to hear you enjoyed your recent stay with us. We greatly value your feedback as it helps us to enhance the customer experience, better our services and training for our staff. We strive to assure our guest have a positive and memorable stay at Cape Ann’s Marina Resort. I appreciate your review for the restaurant, I will forward to the management staff for review. Thank you again for your patronage and honest feedback. We hope to see you again in the future!

8/10 Bien

Clotilde

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pas mal
Accueil et service très bien. La chambre est confortable. Un peu déçu par les environs... l’hotel n’est pas au bord de la mer mais au bord de la rivière et d’une marina avec des bateaux en réparation.
Séjour de 1 nuit en avril 2019
Réponse de Cape Ann's Marina Resort le 29 avr. 2019
Merci pour votre avis. En tant que marina à services complets au Cape Ann's Marina Resort, nous sommes fiers de la variété de services que nous fournissons à nos clients et d’être un établissement d’affaires unique.

10/10 Excellent

Amy, Portland

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely clean rooms, beautiful view.
Séjour de 1 nuit en mai 2024
Réponse de Tony ~Hotel Assistant Manager le 28 mai 2024
Thank you for taking the time Amy to leave us a review! We are so happy to hear you enjoyed your time with us at The Hotel at Cape Ann Marina. We look forward to seeing you again soon!

10/10 Excellent

charles

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was excellent. Property was old, but well kept.
Séjour de 3 nuits en mai 2024
Réponse de Tony ~Hotel Assistant Manager le 28 mai 2024
Thank you for taking the time Charles to leave us a review! We are so happy to hear you enjoyed your time with us at The Hotel at Cape Ann Marina. We look forward to seeing you again soon!

8/10 Bien

Lauren

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff and the restaurant were great. They're renovating so the asthetic outside could be better.
Séjour de 2 nuits en mai 2024

8/10 Bien

Ea

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
They are doing updates, so minor construction is going on. Nothing too bad that disrupts your stay!
Séjour de 2 nuits en mai 2024
Réponse de Tony ~Hotel Assistant Manager le 28 mai 2024
Thank you for taking the time Ea to leave us a review! We are so happy to hear you enjoyed your time with us at The Hotel at Cape Ann Marina. We look forward to seeing you again soon!

10/10 Excellent

Theresa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

George

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was dated, but the rooms are being remodeled. It was clean, had easy access and had a beautiful view!
Séjour de 2 nuits en mai 2024
Réponse de Tony ~Hotel Assistant Manager le 11 mai 2024
Thank you for taking the time George to leave us a review! We are so happy to hear you enjoyed your time with us at The Hotel at Cape Ann Marina. We look forward to seeing you again soon!

10/10 Excellent

Ann

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
What we liked most is the closeness to our actual destination. Room was clean and comfortable. The bed was so comfortable that I slept much later than usual! The continental breakfast was a nice option but I wish there were more variety in the choices.
Séjour de 2 nuits en mai 2024
Réponse de Tony ~Hotel Assistant Manager le 11 mai 2024
Thank you for taking the time Ann to leave us a review! We are so happy to hear you enjoyed your time with us at The Hotel at Cape Ann Marina. We look forward to seeing you again soon!

10/10 Excellent

Stephen

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was excellent.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Jennifer, North Charleston

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Right on the marina, great views.
Séjour de 1 nuit en avril 2024
Réponse de Denise gadbois/ Hotel Manager le 2 mai 2024
Hello Jennifer, Thank you, for your feedback on your recent stay with us. Our staff is elated you had a great experience with us. Hope to see you back with us soon.

10/10 Excellent

leah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Tony ~Hotel Assistant Manager le 23 avr. 2024
Thank you for taking the time Leah to leave us a review! We are so happy to hear you enjoyed your time with us at The Hotel at Cape Ann Marina. We look forward to seeing you again soon!

8/10 Bien

Billiejo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Tony ~Hotel Assistant Manager le 23 avr. 2024
Thank you for taking the time Billiejo to leave us a review! We are so happy to hear you enjoyed your time with us at The Hotel at Cape Ann Marina. We look forward to seeing you again soon!

10/10 Excellent

Steven

Séjour de 1 nuit en avril 2024
Réponse de Tony ~Hotel Assistant Manager le 11 mai 2024
Thank you for taking the time Steven to leave us a review! We are so happy to hear you enjoyed your time with us at The Hotel at Cape Ann Marina. We look forward to seeing you again soon!

10/10 Excellent

Sherry

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff are very professional, kind, pleasant, and a wealth of knowledge navigating Gloucester. This was our first time here at Cape Ann Marina Hotel and we enjoyed every minute of our stay. From having drinks with Bartender Megan to meeting new friends during the tasty continental breakfast. We will be back if we ever drive through Gloucester again!
Séjour de 1 nuit en avril 2024
Réponse de Denise Gadbois/The Hotel at Cape Ann Marina le 18 avr. 2024
Hello Sherry, Thank you so much for your review and your mentions about our staff. I will share this with our staff. We hope to see you back in the future.

10/10 Excellent

Bruno, Moultonborough

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love that the pool & hot tub are finally open. It's awesome at this time of the season that the Maine Scallop draggers are in at the marina fishing every day!
Séjour de 1 nuit en avril 2024
Réponse de Denise Gadbois/The Hotel at Cape Ann Marina le 18 avr. 2024
Thank you Bruno for your review. We are elated our pool and jacuzzi are open for our hotel guests. And what a treat you could see the scallop season in person. Great group of guys!

10/10 Excellent

Lynne

Séjour de 1 nuit en avril 2024
Réponse de Tony ~Hotel Assistant Manager le 4 mai 2024
Thank you for taking the time Lynne to leave us a review! We are so happy to hear you enjoyed your time with us at The Hotel at Cape Ann Marina. We look forward to seeing you again soon!

10/10 Excellent

AnnMarie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful place… will visit again
Séjour de 1 nuit en avril 2024
Réponse de Denise Gadbois/ Hotel Manager le 14 avr. 2024
Thank you, AnnMarie for your review of your recent stay. We are so happy you enjoyed your time away at the Hotel at Cape Ann Marina.

10/10 Excellent

Sherry

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The marina.
Séjour de 1 nuit en avril 2024
Réponse de Tony ~Hotel Assistant Manager le 9 avr. 2024
Thank you for taking the time Sherry to leave us a review! We look forward to seeing you again soon!

10/10 Excellent

Dominique

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent rooms and excellent dining!
Séjour de 1 nuit en avril 2024
Réponse de Tony ~Hotel Assistant Manager le 8 avr. 2024
Thank you for taking the time Dominique to leave us a review! We are so happy to hear you enjoyed your time with us at The Hotel at Cape Ann Marina. We look forward to seeing you again soon!

10/10 Excellent

Jason

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We enjoyed our trip
Séjour de 1 nuit en mars 2024
Réponse de Tony ~Hotel Assistant Manager le 31 mars 2024
Thank you for taking the time Jason to leave us a review! We are so happy to hear you enjoyed your time with us at The Hotel at Cape Ann Marina. We look forward to seeing you again soon!

10/10 Excellent

Sompong, Mount Laurel

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cute & quaint with a friendly staff. The hotel restaurant's food was excellent!
Séjour de 2 nuits en mars 2024
Réponse de Tony ~Hotel Assistant Manager le 26 mars 2024
Thank you for taking the time Sompong to leave us a review! We are so happy to hear you enjoyed your time with us at The Hotel at Cape Ann Marina and that you enjoyed our Mile Marker One restaurant. We look forward to seeing you again soon!

10/10 Excellent

John

Séjour de 3 nuits en mars 2024
Réponse de Denise Gadbois/ The Hotel at Cape Ann Marina le 12 avr. 2024
Thank you so much for taking the time to review your recent stay with the Hotel at Cape Ann Marina. We hope to see you back in the future.

8/10 Bien

Lilach

Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Beautiful area. Beautiful hotel, a little old, but well taken care of. The room had a beautiful balcony which was a nice surprise.
Séjour de 1 nuit en mars 2024
Réponse de Tony ~Hotel Assistant Manager le 19 mars 2024
Thank you for taking the time Lilach to leave a review! We are glad to hear you enjoyed your stay with us and look forward to see you again soon!

8/10 Bien

Karen, Bristol

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
The staff member at check in was impolite. The room was nice, clean, and well kept. The absolute best thing about the room was the balcony view over the river and water lands. We watched birds such as buffheads, mergansers, and long tailed duck. Beautiful sunrise!
Séjour de 2 nuits en mars 2024
Réponse de Tony ~Hotel Assistant Manager le 19 mars 2024
Thank you for taking the time to bring to my attention any issue that you may have had during the check-in process and I apologize. I am glad to hear you enjoyed your stay with us and hope you come back again and stay with us in the future.

8/10 Bien

Naomi

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Love the balcony and onsite restaurant. easy parking -- close to everything we wanted to see..
Séjour de 1 nuit en mars 2024
Réponse de Tony ~Hotel Assistant Manager le 12 mars 2024
Thank you for taking the time Naomi to leave a review! We are glad to hear you enjoyed your stay with us and enjoyed our Mile Marker One restaurant; We hope to see you again very soon!

10/10 Excellent

Carolyn

Les points forts : Infrastructures et conditions de l’hébergement
Great bed
Séjour de 1 nuit en février 2024
Réponse de Tony ~Hotel Assistant Manager le 27 févr. 2024
Thank you for taking the time Carolyn to leave a review! We are glad to hear you enjoyed your bed and hopefully your stay with us at The Hotel at Cape Ann Marina. Hope to see you again very soon!

10/10 Excellent

Linda

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Enjoyed our stay. Nice view of the harbor from our room. Excellent breakfast. Would gladly stay again.
Séjour de 1 nuit en février 2024
Réponse de Tony ~Hotel Assistant Manager le 25 févr. 2024
Linda, thank you for taking the time to leave us a review! Glad to hear you enjoyed your stay with us at The Hotel at Cape Ann Marina and looking forward to seeing you again soon!

6/10 Satisfaisant

Kim

Voyage en groupe
Totally a fine place to stay - not lavish by any means, but quaint/local feel was good for the price.
Séjour de 1 nuit en février 2024
Réponse de Tony ~Hotel Assistant Manager le 24 févr. 2024
Thank you Kim for taking the time to leave a review! We are happy you hear you enjoyed your stay with us and looking forward to seeing you again soon!

2/10 Horrible

Jim

Noisy. Unit above me talked and walked all night. Bad insulation between floors. Awake all night
Séjour de 1 nuit en février 2024
Réponse de Tony ~Hotel Assistant Manager le 25 févr. 2024
Good evening Jim, Thank you for letting us know about your concerns with your recent stay. We apologize for the inconvenience. Did you express your concerns to the front desk staff? I hope in the near future you give us a second chace and let us give you a complimentary upgrade to one of our premium king rooms. We look forward to seeing you again soon

4/10 Médiocre

Tonya D

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Unhappy
Was only three or four cars in parking lot so building was pretty empty. When they put you in rooms it’s always clustered around,above or below all others. Sounded like person upstairs was coming through the ceiling and the guy next door who was snoring sounded like he was in our room. Rooms need paint and the toilet felt like you were on the floor. Rockport Inn and Suites 100 times better and you can use their pool.
Séjour de 2 nuits en février 2024
Réponse de Tony ~Hotel Assistant Manager le 16 févr. 2024
Good afternoon Tonya,Thank you for letting us know about your concerns with your recent stay with us and we apologize for the inconvenience. Did you express your concerns to the front desk staff? I hope in the near future you give us a second chnace and let us give you a complimentary upgrade to one of our premium king rooms. In terms of our pool we are in the permitting process with our local health department and have a target date of February 23rd for re-opening. Any questions or concerns please let me know

6/10 Satisfaisant

Thea, Rochester

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en février 2024
Réponse de Tony ~Hotel Assistant Manager le 13 févr. 2024
Good afternoon Thea, thank you for taking the time to leave us a review. We hope you enjoyed your time with us at Cape Ann Marina and would love to hear any feedback to help us improve the guest experience.

8/10 Bien

Nitzan

Séjour de 3 nuits en janvier 2024
Réponse de Tony ~Hotel Assistant Manager le 29 janv. 2024
Nitzan, thank you for taking the time to leave a review; we are happy to hear you enjoyed your stay with us and looking forward to you coming back again soon!

10/10 Excellent

Linda

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
The igloo dinning was a unique, fun experience.
Séjour de 1 nuit en janvier 2024
Réponse de Tony ~Hotel Assistant Manager le 23 janv. 2024
Linda, so glad to hear that you enjoyed your igloo experience with our Mile Marker One! Hope you get a chance to visit us again soon!

10/10 Excellent

Sean

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Tony ~Hotel Assistant Manager le 20 janv. 2024
Sean, thank you for taking the time to leave a review; we are happy hear you enjoyed your stay with us and looking forward to you coming back again soon!

6/10 Satisfaisant

Edla

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Tony ~Hotel Assistant Manager le 20 janv. 2024
Edla, thank you for taking the time to leave a review; we are happy hear you enjoyed your stay with us. Any suggestions on how we can improve future stays please feel free to reach out and let us know.

10/10 Excellent

Beauty, Riverside

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was so friendly, and kind. They really do have excellent customer service, and communication skill. The location was great!
Séjour de 1 nuit en janvier 2024
Réponse de Tony ~Hotel Assistant Manager le 23 janv. 2024
Thank you Beauty for taking the time to leave such a nice review! We would agree that our staff is top notch when it comes to customer service! So happy to hear you enjoyed your stay and hope we see you again very soon!

10/10 Excellent

wayne

Séjour de 1 nuit en janvier 2024
Réponse de Tony ~Hotel Assistant Manager le 4 févr. 2024
Thank you for taking the time Wayne to leave us a review! Glad to hear you enjoyed your stay with us at The Hotel at Cape Ann Marina and looking forward to seeing you again soon!

4/10 Médiocre

Corey

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Denise le 11 janv. 2024
Hello Mr. Porter,We apologize that your stay with us was not what you expected. Please give us an opportunity to discuss your stay with us. Thank you

10/10 Excellent

Kathleen

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024
Réponse de Denise le 11 janv. 2024
Hello Kathleen,Thank you so much for your great review. We strive to make sure all our guest have a great experience visiting us.

6/10 Satisfaisant

James

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Personnel et service
Property definitely shows its age. Rooms are on the small side and are in need of renewal. Things function ok, but show their age. Bathrooms in particular are cramped and in need of upgrade. Tubs are cleaned but look and feel shabby. Sonks witk but are loid and clunky. Room for 4 had towels for 2... Beds are a tight fit for two adults. No clue what they are doing with fish instead of guests in the pool. Did not even consider dining with the pool smells (seating for whatever reason was on the pool deck. And it smells like a pool deck.) Affordable and adequit for a quick stay in a bed.
Séjour de 1 nuit en décembre 2023
Réponse de Denise Gadbois/Hotel Manager le 25 févr. 2024
Thank you for your honest feedback on your recent stay with us. We will consider your concerns.

10/10 Excellent

Toshinori

Séjour de 1 nuit en janvier 2024
Réponse de Denise le 11 janv. 2024
Thank you so much for your review from your recent stay with us. We are elated you that you had a great stay. We hope to see you again soon.

10/10 Excellent

Matthew

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place :-). Quaint gloucester
Séjour de 1 nuit en décembre 2023
Réponse de Tony ~Hotel Assistant Manager le 14 janv. 2024
Matthew, thank you for taking the time to leave a review; we are happy hear you enjoyed your stay with us and looking forward to you coming back again soon!

8/10 Bien

Lisa

Séjour de 1 nuit en janvier 2024
Réponse de Tony ~Hotel Assistant Manager le 14 janv. 2024
Good afternoon Lisa, we are happy to hear you enjoyed your stay with us and look forward to seeing you again!

6/10 Satisfaisant

Robert

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Clean room, friendly accomodating staff. Only problems I had was the thermostat in the room was locked on a very warm setting so I had to turn on the a/c to cool down the room to sleep. The balcony should also be either cordoned off by room or locked off at night to provide safety and quiet at night. There were people on my floor that were noisy well into the night outside my window. Great food but The restaurant IMO should also have a more reasonable price point.
Séjour de 2 nuits en décembre 2023
Réponse de Denise/Hotel Manager le 3 janv. 2024
Hello Robert,Thank you for leaving your review concerning your past stay with us. We appreciate your feedback and bringing to our attention the heat issue in the room. Unfortunately I could not locate information that this was an issue during your stay. The balconies are also a fire escape so we cannot section off per room due to this. We do have overnight staff to assist with any issue during the evenings. I will bring up these suggestions in our staff meeting and appreciate you reaching out.

10/10 Excellent

Thomas

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Tony ~Hotel Assistant Manager le 26 déc. 2023
Thank you Thomas! Hope you have a Happy Holidays and look forward to seeing you again!

10/10 Excellent

Mariana

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Tony ~Hotel Assistant Manager le 22 déc. 2023
Hello Mariana, we're glad to see you enjoyed your stay and we look forward to seeing you again soon!