Avis sur Holiday Inn Gloucester-Cheltenham, an IHG Hotel
Holiday Inn Gloucester-Cheltenham, an IHG Hotel
Crestway, Barnwood, Gloucester, England
Avis
9,0
Merveilleux
9,6/10
Propreté
9,0/10
Personnel et service
9,2/10
Équipements
9,2/10
Infrastructures et conditions de l’hébergement
8,8/10
Écoresponsabilité
Avis
Voyage avec des animaux de compagnie, Voyage en couple
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de Sorina le 22 mai 2024
Dear Joseph, thank you for taking your time to share your experience with us. We are thrilled to hear that you an your dog had a great stay. Please come to visit us again! Kind regards, Sorina Holiday Inn
10/10 Excellent
gary
Voyage en couple
29 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
gary
Séjour de 2 nuits en avril 2024
Réponse de Laura le 29 avr. 2024
Dear Gary, Thank you for taking the time to leave this positive feedback, We are glad to hear the staff, especially Charmain, made a positive impact on your stay. We hope to welcome you back again soon!Kind regards, Laura
8/10 Bien
Ty
Voyage en couple
23 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ty
Séjour de 2 nuits en avril 2024
Réponse de Charmain le 23 avr. 2024
Dear Ty, We appreciate you taking the time to share your feedback regarding your recent stay at The Holiday Inn Gloucester Cheltenham. We sincerely apologies for any inconvenience you experienced during your time with us. Kind regards Charmain
10/10 Excellent
Ricard
Voyage en famille avec de jeunes enfants
20 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ricard
Séjour de 1 nuit en avril 2024
Réponse de Charmain le 20 avr. 2024
Dear Richard, Firstly I’d like to thank you for taking the time to write this review, we’re super glad that you enjoyed our breakfast In the restaurant and that you enjoyed the health club. We hope to see you again soon, kind regards Charmain
8/10 Bien
Ann
Voyage avec des animaux de compagnie
19 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ann
Séjour de 1 nuit en avril 2024
Réponse de Charmain le 20 avr. 2024
Dear Ann, thank you for your recent stay at Holiday Inn Gloucester-Cheltenham. We work hard to offer high-quality service to every guest, and we are glad that this reflected in your stay. We look forward seeing you again soon! Kind regards, Charmain
8/10 Bien
Frances
Voyage en famille
12 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Frances
Séjour de 1 nuit en avril 2024
Réponse de Sorina le 12 avr. 2024
Hi Frances, thank you for taking your time to give you your feedback. We look forward seeing you again soon! Kind regards, Sorina Holiday Inn
10/10 Excellent
Katelyn
Voyage en famille avec de jeunes enfants
5 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Katelyn
Séjour de 1 nuit en avril 2024
Réponse de Charmain le 5 avr. 2024
Dear Katelyn, Thank you for taking your time to give us your review. I am glad to hear that you found our staff friendly and that you enjoyed your stay. Hope to see you again, kind regards Charmain
10/10 Excellent
Martin
28 mars 2024
Martin
Séjour de 1 nuit en mars 2024
Réponse de Charmain le 29 mars 2024
Dear Martin, Thank you for taking the time to share your positive feedback. The staff at Holiday Inn Gloucester will undoubtedly be pleased to hear that their efforts were so appreciated. Kind regards Charmain
10/10 Excellent
Steven
Voyage en famille
5 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Steven
Séjour de 1 nuit en mars 2024
Réponse de Charmain le 6 mars 2024
Dear Steven, Thank you for taking the time to share your positive feedback. We look forward to welcoming you back again! Kind regards Charmain Front office receptionist
10/10 Excellent
Piers
Voyage avec des animaux de compagnie, Voyage en couple
2 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Piers
Séjour de 1 nuit en mars 2024
Réponse de Charmain le 2 mars 2024
Dear Piers, Thank you for taking the time to share your positive feedback. The staff at Holiday Inn Gloucester will undoubtedly be pleased to hear that their efforts were so appreciated. Kind regards Charmain
4/10 Médiocre
Michele
22 févr. 2024
Michele
Séjour de 1 nuit en février 2024
Réponse de Sorina le 25 févr. 2024
Hi Michele,Thank you very much for taking your time to give us your feedback. Kind regards, Sorina Holiday Inn
8/10 Bien
John
19 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
John
Séjour de 2 nuits en février 2024
Réponse de Sorina le 20 févr. 2024
Dear John, thank you very much for taking your time to give us your feedback. We are thrilled to see that you enjoyed your stay with us and we look forward welcoming you back again! Kind regards, Sorina Holiday Inn
8/10 Bien
Angela
17 févr. 2024
Angela
Séjour de 1 nuit en février 2024
Réponse de Vish le 19 févr. 2024
Dear Angela, Thank you so much for your kind words and positive feedback about your recent stay at Holiday Inn Gloucester-Cheltenham. We are thrilled to hear that everything met or exceeded your expectations. Kind Regards, Vishnu Swarup, Front Office Manager
10/10 Excellent
Chris
Voyage en couple
11 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chris
Séjour de 2 nuits en février 2024
Réponse de Sorina le 12 févr. 2024
Hi Chris, thank you for taking your time to give us your positive feedback. We will share your kind comments with the staff. We look forward welcoming you again! Kind regards, Sorina Holiday Inn
8/10 Bien
Christina
11 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christina
Séjour de 1 nuit en février 2024
Réponse de Sorina le 11 févr. 2024
Dear Christina, Thank you for taking your time to share your recent stay with us. Your review is a great way to let us know we’re on track for making our customers smile! We appreciate you taking the time to give your feedback and look forward to serving you again in the future. Kind regards, Sorina Holiday Inn
6/10 Satisfaisant
J
11 févr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté
J
Séjour de 1 nuit en février 2024
Réponse de Sorina le 12 févr. 2024
Hi J, thank you for taking your time to give us your feedback . We hope to see you again in the near future! Kind regards, Sorina Holiday Inn
6/10 Satisfaisant
Sharon
10 févr. 2024
Les points forts : Propreté et personnel et service
Sharon
Séjour de 1 nuit en février 2024
Réponse de Sorina le 12 févr. 2024
Hi Sharon, thankyou for taking your time to give us your feedback. Kind regards, Sorina Holiday Inn
8/10 Bien
Voyageur vérifié
Voyage d’affaires
7 févr. 2024
Les points forts : Propreté, personnel et service, confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en février 2024
Réponse de Vish le 7 févr. 2024
Dear Guest, Thank you for sharing your positive feedback, and we're thrilled to hear that you had a great experience, particularly with our dining services and staff, especially Chin. We appreciate your suggestions regarding the gym hours and tea selection.We apologise for any inconvenience caused by the early gym closure. Your feedback is valuable, and we will certainly review our operational hours to better accommodate our guests. Additionally, we'll explore options to enhance our tea selection, including night-time tea or chamomile, to better cater to your preferences.Your insights help us improve, and we look forward to the opportunity to welcome you back for an even more enjoyable stay.Best Regards,Vishnu SwarupFront Office Manager
10/10 Excellent
Mark
Voyage d’affaires
2 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mark
Séjour de 2 nuits en janvier 2024
Réponse de Vish le 4 févr. 2024
Dear Mark, Thank you so much for taking the time to share your positive experiences during your stays at our hotel. We are delighted to hear that your visits have been pleasant, and we genuinely appreciate your kind words.It's wonderful to know that our reception staff has made a positive impact on your stays. Providing excellent customer service is a top priority for us, and we are thrilled to hear that our team's friendliness and willingness to assist have stood out to you.We look forward to welcoming you back whenever you are working in the area. If there's anything specific you enjoy about your stays or if there are any ways we can enhance your experience further, please don't hesitate to let us know. Your feedback is invaluable to us, and we are committed to maintaining the high standards that have contributed to your positive experiences.Once again, thank you for your kind words, and we can't wait to host you again in the future!Warm regards,Vishnu SwarupFront Office Manager
10/10 Excellent
Poorwa
2 févr. 2024
Poorwa
Séjour de 1 nuit en janvier 2024
Réponse de Vish le 4 févr. 2024
Dear Poorwa, Thank you for taking the time to share your positive experience with us! we hope to see you again soon!Regards, Vishnu Swarup Front Office Manager
10/10 Excellent
Nigel
28 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nigel
Séjour de 2 nuits en janvier 2024
Réponse de Sorina le 28 janv. 2024
Hi Nigel,Thank you for taking your time to give us your review. We are happy to see that you enjoyed your stay with us.Kind regards,Sorina
8/10 Bien
Linda
23 janv. 2024
Linda
Séjour de 1 nuit en janvier 2024
Réponse de Sorina le 24 janv. 2024
Dear Linda,Thank you for taking your time to give us your review.We look forward welcoming you back soon! Kind regards, Sorina Holiday Inn
10/10 Excellent
Linda
9 janv. 2024
Linda
Séjour de 1 nuit en janvier 2024
Réponse de Sorina le 10 janv. 2024
Hi Linda,Thank you very much for taking your time to give us your positive review.We look forward welcoming you in the near future! Kind regards, Sorina
10/10 Excellent
Darshana
3 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
5 star stay
Darshana
Séjour de 2 nuits en décembre 2023
Réponse de Sorina le 8 janv. 2024
Hi Darshana, thank you very much for taking your time to give us your amazing review. We look forward seeing you again! Kind regards, Sorina
8/10 Bien
Jack
1 janv. 2024
Jack
Séjour de 1 nuit en décembre 2023
Réponse de Sorina le 7 janv. 2024
Hi Jack, thank you for taking your time to give us your positive feedback. We look forward welcoming you again soon! Kind regards, Sorina
10/10 Excellent
Julie
31 déc. 2023
Julie
Séjour de 1 nuit en décembre 2023
Réponse de Sorina le 2 janv. 2024
Hi Julie,thank you for your positive feedback. Looking forward welcoming you back soon! Kind regards, Sorina Holiday Inn
8/10 Bien
Laura
30 déc. 2023
Laura
Séjour de 1 nuit en décembre 2023
Réponse de Charmain le 1 janv. 2024
Dear Laura, thank you for taking your time to give us your review. We are glad to hear that you enjoyed your stay with us. Please come and visit us again. Kind regards, Charmain Holiday Inn
10/10 Excellent
Stephanie
22 déc. 2023
Stephanie
Séjour de 1 nuit en décembre 2023
Réponse de Sorina le 25 déc. 2023
Hi Stephanie, Thank you very much for taking your time to give us your review. Please come back again for another great stay! Kind regards, Sorina Holiday Inn
10/10 Excellent
Dominic
19 déc. 2023
Dominic
Séjour de 1 nuit en décembre 2023
Réponse de Sorina le 20 déc. 2023
Hi Dominic,Thank you for taking your time to give us your positive review. We look forward welcoming you back soon .Kind regards, Sorina Holiday Inn
10/10 Excellent
Shelley
Voyage en couple
17 déc. 2023
Les points forts : Équipements
Shelley
Séjour de 1 nuit en décembre 2023
Réponse de Charmain le 19 déc. 2023
Dear ShelleyThank you for taking the time to share your positive feedback from your visit at Holiday Inn Gloucester Cheltenham. Kind regards Charmain
10/10 Excellent
Amanda
Voyage en famille
16 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amanda
Séjour de 1 nuit en décembre 2023
Réponse de Sorina le 17 déc. 2023
Dear Amanda,Thank you for taking your time to give us your lovely review. We will share all your comments to our team.Please come to visit us again! Kindest regards, Sorina Holiday Inn
8/10 Bien
Chris
10 déc. 2023
Chris
Séjour de 1 nuit en décembre 2023
Réponse de Vish le 11 déc. 2023
Dear Chris, Thank you for taking the time to share your feedback from your visit to Holiday Inn Gloucester-Cheltenham. we look forward to welcoming you back in the future for another relaxing and enjoyable visit. Kind regards, Vish
6/10 Satisfaisant
Vikrant
3 déc. 2023
Vikrant
Séjour de 2 nuits en décembre 2023
Réponse de Vishnu le 6 déc. 2023
Dear Vikrant, Thank you for taking the time to leave your feedback on you stay here at Holiday Inn Gloucester-Cheltenham. We hope to welcome you again in the future. Best wishes, Vishnu Swarup Front Office Manager
10/10 Excellent
Satish
2 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent hotel
Satish
Séjour de 2 nuits en novembre 2023
Réponse de Vish le 5 déc. 2023
Dear Skye, Thank you very much for your lovely review. Please come back soon for another comfortable stay. Kindest regards, Vishnu Swarup Front Office Manager
8/10 Bien
Skye
2 déc. 2023
Skye
Séjour de 1 nuit en décembre 2023
Réponse de Vish le 5 déc. 2023
Dear Skye, Thank you very much for your lovely review. Please come back soon for another comfortable stay. Kindest regards, Vishnu Swarup Front Office Manager
8/10 Bien
Michael
1 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Michael
Séjour de 2 nuits en novembre 2023
Réponse de Vish le 5 déc. 2023
Dear Michael, thank you for your lovely review of our property following your recent Stay. Please come back soon for another comfortable stay. Kindest regards, Vishnu Swarup
4/10 Médiocre
Craig
27 nov. 2023
Craig
Séjour de 3 nuits en novembre 2023
Réponse de Sorina le 20 déc. 2023
Hi Craig, thank you for taking your time to give us your review. Kind regards, Sorina Holiday Inn
8/10 Bien
Alison
27 nov. 2023
Alison
Séjour de 1 nuit en novembre 2023
Réponse de Charmain le 19 déc. 2023
Dear AlisonThank you for taking the time to leave your positive feedback from your stay at Holiday Inn Gloucester Cheltenham. Best wishes Charmain
8/10 Bien
Alison
Voyage en famille, Voyage en groupe
27 nov. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Alison
Séjour de 1 nuit en novembre 2023
Réponse de Vish le 28 nov. 2023
Dear Alison, Please accept my sincere apology for the lapse in the service. I will personally look into this and address you comments with the concerned staff member. I can assure you that such service is certainly not the norm and will see that corrective measures are discussed to avoid the repeat. We do hope that you will give us another opportunity to serve you better in the near future. Kind Regards,Vishnu Swarup Front Office Manager
10/10 Excellent
linda
27 nov. 2023
linda
Séjour de 1 nuit en novembre 2023
Réponse de Sorina le 17 déc. 2023
Dear Linda,Thank you for taking your time to give us your review!We look forward welcoming you back soon! Kind regards, Sorina Holiday Inn
10/10 Excellent
Ronald
26 nov. 2023
Ronald
Séjour de 2 nuits en novembre 2023
Réponse de Sorina le 17 déc. 2023
Dear Ronald,Thank you for taking your time to give us your review!We look forward welcoming you back soon! Best wishes, Sorina Holiday Inn
8/10 Bien
Steve
26 nov. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Steve
Séjour de 2 nuits en novembre 2023
Réponse de Sorina le 17 déc. 2023
Dear Steve,Thank you for taking your time to give us your review!We look forward welcoming you back soon! Kind regards, Sorina Holiday Inn
10/10 Excellent
Steve
26 nov. 2023
Steve
Séjour de 1 nuit en novembre 2023
Réponse de Sorina le 17 déc. 2023
Dear Steve, Thank you for taking your time to give us your review!We look forward welcoming you back soon! Kind regards, Sorina Holiday Inn
10/10 Excellent
Ciaran
18 nov. 2023
Ciaran
Séjour de 1 nuit en novembre 2023
Réponse de Sorina le 20 nov. 2023
Hi Ciaran,Thank you for taking your time to give us your positive feedback.We look forward welcoming you back soon ! Best wishes, Sorina Holiday Inn
8/10 Bien
James
Voyage en famille
17 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Father & Son
James
Séjour de 1 nuit en novembre 2023
Réponse de Sorina le 17 nov. 2023
Hi James, Thank you for taking you time to give us your positive feedback. We are glad to hear that you found the staff welcoming and attentive. Please come back to visit us ! Kind regards, Sorina Holiday In
10/10 Excellent
Steven
Voyage d’affaires
2 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Not a bad hotel
Steven
Séjour de 1 nuit en novembre 2023
Réponse de Sorina le 4 nov. 2023
Dear Steven, thank you very much for taking your time to give us your review. We are glad to hear that the hotel was comfortable and the staff pleasant . Please accept my apologies for the issue that you had at the restaurant and we hope to welcome you back in the near future. Kind regards, Sorina Holiday Inn
10/10 Excellent
Woradit
29 oct. 2023
Woradit
Séjour de 1 nuit en octobre 2023
Réponse de Sorina le 20 nov. 2023
Dear Woradit,Thank you for taking your time to give us your positive feedback.We look forward welcoming you back soon ! Kind regards, Sorina Holiday Inn
8/10 Bien
Denise
Voyage en couple
29 oct. 2023
Denise
Séjour de 2 nuits en octobre 2023
Réponse de Sorina le 30 oct. 2023
Dear Denise, we appreciate you taking the time to leave a review since we take all feedback seriously as we grow our business. At Holiday Inn Gloucester-Cheltenham, we strive to provide a high-value experience for our guests, and we're glad to see that your experience reflected it. We look forward seeing you again! Kind regards, Sorina Holiday Inn
10/10 Excellent
Kathryn
Voyage en famille
28 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kathryn
Séjour de 1 nuit en octobre 2023
Réponse de Vish le 29 oct. 2023
Dear Kathryn, we appreciate you taking the time to leave a review, since we take all feedback seriously as we grow our business. At Holiday Inn Gloucester-Cheltenham, we strive to provide a high-value experience for our guests, and we're glad to see that your experience reflected it, we look forward to welcome you back in the future, Kind regards, Vish
6/10 Satisfaisant
Kathryn
24 oct. 2023
Kathryn
Séjour de 4 nuits en octobre 2023
Réponse de Vish le 25 oct. 2023
Dear Kathryn, Thank you for taking the time to share your feedback about your recent stay with us. We hope to see you back in the near future. Kind regards,Vishnu Swarup Front Office Manager