Réception

Avis sur Sandman Signature Glasgow Hotel

4 out of 5
Sandman Signature Glasgow Hotel
375 West George Street, Glasgow, Scotland

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 193 avis sur 282." "
Note des voyageurs de 8 (Bien), d’après 55 avis sur 282." "
Note des voyageurs de 6 (Satisfaisant), d’après 27 avis sur 282." "
Note des voyageurs de 4 (Médiocre), d’après 5 avis sur 282." "
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 282." "

9,4/10

Propreté

9,2/10

Personnel et service

9,4/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Damien, CHARGE

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Superbe hôtel très récent et moderne. Super lit et la salle de bain au top. Le petit déjeuner manque un peu de choix pour la catégorie. J’y retournerai sans hésiter.
Séjour de 1 nuit en février 2024
Réponse de Jojo le 7 mars 2024
Dear Damien,Thank you for your glowing review! We're delighted you enjoyed the stay. We'll work on improving our breakfast selection. We can't wait to have you back!Kind regards,Guest Service TeamSandman Signature Glasgow Hotel

10/10 Excellent

claude

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bel hôtel. Chambre propre et assez spacieuse, bien décorée. Literie très confortable. Très bon Petit déjeuner Proche du centre
Séjour de 1 nuit en novembre 2023
Réponse de Natalia le 4 nov. 2023
Dear Claude, Thank you so much for your positive review and we are really happy to hear that you have enjoyed your stay with us. We hope to welcome you back in the near future. Kind regards, Guest Service Team

8/10 Bien

Jessica

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
L’hôtel est bien situé par rapport au centre ville, par contre il ne dispose pas de parking ce qui est assez problématique quand on est véhiculé ! De plus, lors de notre visite la rue était en travaux. Il est décoré avec goût et confortable, les chambres sont très belles mais petits bémols sur la dimension des lits (qui est vraiment petite pour 2 adultes) et sans climatisation … Il faut vite très chaud (malgré la fraîcheur extérieur et dormir avec les fenêtres ouvertes est vraiment bruyant (mouettes et ventilations …). Le petit déjeuné est simple mais bon et le personnel est au petit soin ce qui est vraiment agréable. Le ménage n’est pas fait automatiquement (attention d’en faire la demande si besoin)
Séjour de 2 nuits en août 2023
Réponse de l le 26 août 2023
Bonjour Jessica,Merci d'avoir pris le temps de partager votre avis avec nous. Nous sommes heureux d'apprendre que vous avez apprécié l'emplacement pratique de l'hôtel ainsi que la décoration de bon goût, ainsi que le service attentif fourni par notre personnel. Nous nous excusons pour tout inconvénient causé par le manque de places de parking et les travaux de construction en cours dans la région environnante.En ce qui concerne les équipements de la chambre, nous apprécions vos commentaires et nous les prendrons en compte lors de l'évaluation des améliorations potentielles à nos installations. Nous comprenons que la taille des lits et le manque de climatisation ont pu nuire à votre expérience globale. Nous explorons actuellement des moyens d'optimiser les arrangements de couchage dans nos chambres et d'améliorer la régulation de la température pour le confort de nos clients.Nous sommes heureux que vous ayez trouvé notre petit-déjeuner satisfaisant et que vous ayez apprécié l'expérience générale avec notre personnel courtois. Enfin, nous sommes désolés pour toute confusion concernant les services ménagers et tenons à vous assurer que nous sommes toujours disponibles pour fournir toute demande supplémentaire.Merci encore pour vos commentaires, ils sont précieux pour nous car nous nous efforçons d'améliorer et de dépasser les attentes de nos clients. Nous espérons vous accueillir bientôt et vous offrir un séjour encore meilleur.Tous mes vœux,Loredana Guest Service Manager

10/10 Excellent

Julie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice beautiful new hotel.
Séjour de 1 nuit en juillet 2023
Réponse de l le 19 juil. 2023
Good morning Julie,Thank you for taking the time to leave us a review, we are glad to see you have enjoyed your stay with us and we hope to see you back in the near future.All the best,Loredana Guest Service Manager

6/10 Satisfaisant

Emma

Les points forts : Propreté
Rooms spacious and clean. Noisy in mornings as construction right outside hotel. Breakfast very poor. Bad tasting food and poor selection. Kept running out !
Séjour de 3 nuits en mai 2024

6/10 Satisfaisant

Bruce, Lakeport

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
roads are under consttuction and it was hard to get there. Also limited parking we had to park several streets over. Very slow elevator we endedup using the stairs most of the time
Séjour de 1 nuit en mai 2024

10/10 Excellent

Grant

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Guest Services le 27 mai 2024
Many thanks for taking the time to leave such a lovely review. We look forward to welcoming you back in the near future.Kind regards, Guest Services

10/10 Excellent

Russell

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was at a show at nearby theatre (Kings) and the hotel was ideal distance. Nice room and food at hotel was tasty. Was quiet at time so not much atmosphere.
Séjour de 1 nuit en mars 2024
Réponse de Guest Services le 24 mai 2024
Dear Russell,Thank you for taking the time to leave this positive review and we hope to see you again in the future. Kind Regards,Guest Services

6/10 Satisfaisant

Carmen

Voyage en famille
Les points forts : Propreté et équipements
The hotel was nice. Rooms are very compact but brilliant bathroom with the exception of having little to no water as taps weren’t working and neither was shower. The hotel was extremely hot too so if it had aircon, this would of dramatically improved our experience.
Séjour de 1 nuit en mai 2024
Réponse de Hal le 21 mai 2024
Thank you for your feedback. We apologize for the inconvenience with the taps and shower, as well as the discomfort caused by the room temperature.Your comments are noted, and we will work to address these issues promptly to enhance the guest experience.We appreciate your understanding.Kind RegardsGuest Services

10/10 Excellent

Scott

Voyage en couple
Easy quick check in, pleasant staff and excellent value for money room and facilities. Very handy location for West End or Central Glasgow. Parking at hotel very limited but multi-storey parking just 3 minutes away & relatively cheap with hotel validated ticket option. Will certainly return
Séjour de 1 nuit en mai 2024
Réponse de Hal le 15 mai 2024
Thank you for takin the time to leave this very positive review, we are happy to hear how convenient and friendly. We hope to see you again in the near future.Kind RegardsGuest Services

10/10 Excellent

Mathias

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice, modern hotel. Staff was very kind. 15 min walking distance from the train station.
Séjour de 2 nuits en mai 2024
Réponse de Hal le 15 mai 2024
Thank you for taking the time to leave this review, we are happy to hear how friendly and convenient you found our hotel. We hope to see you again in the near future.Kind RegardsGuest Services

10/10 Excellent

Timothy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great property - the hotel room was extremely large and the bathroom was absolutely amazing. Super nice staff. Would definitely recommend.
Séjour de 1 nuit en mai 2024
Réponse de Peace le 13 mai 2024
Hello Timothy,Thank you for your kind words! We're thrilled to hear that you found our hotel amazing. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Kind regards,Guest Service Team

8/10 Bien

Cynthia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Hal le 11 mai 2024
Thank you for taking the time to leave this positive review and we hope to see you again in the near future.Kind RegardsGuest Services

6/10 Satisfaisant

Sean

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The sofa/pull out bed in the room was not very comfortable at all & the pillows in the whole room were very lumpy, so the 3 of us had a not so good sleep.
Séjour de 1 nuit en mai 2024
Réponse de Natalia le 7 mai 2024
Dear Sean,We're sorry to hear that your sleep experience wasn't up to par. Your comfort is important to us, and we appreciate your feedback. We'll look into ways to improve the comfort of our sofa beds and pillows to ensure a better night's sleep for our guests in the future. Hope to see you in the future for an improved stay. Kind regards,Guest Service Team

6/10 Satisfaisant

Michele

Les points forts : Personnel et service
Collazione scarsa per noi europei…..brioche e muffins non di buona qualità…mancavano i dolci….mancavano vari tipi di yogurt….prodotti a base di soia…. Sono rimasta delusa
Séjour de 2 nuits en mai 2024
Réponse de Natalia le 7 mai 2024
Dear Michele,We're sorry to hear that our breakfast options didn't meet your expectations. Your feedback is valuable to us, and we'll take it into consideration to improve the variety and quality of our breakfast offerings. We apologize for any inconvenience caused and hope to have the opportunity to provide you with a better experience in the future.Kind regards,Guest Service Team

10/10 Excellent

Stephen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location, clean well presented rooms,excellent staff,area around the hotel is currently being developed therefore building works are currently ongoing. However would recommend this property.
Séjour de 1 nuit en mai 2024
Réponse de Natalia le 7 mai 2024
Dear Stephen,Thank you for your feedback! We're delighted to hear that you enjoyed our location, rooms, and staff. We apologize for any inconvenience caused by the ongoing development in the surrounding area. Despite this, we're thrilled that you would recommend our property, and we look forward to welcoming you back on your next visit!Kind regards,Guest Service Team

10/10 Excellent

Ruth

Séjour de 1 nuit en avril 2024
Réponse de Guest Services le 27 mai 2024
Many thanks for taking the time to leave such a lovely review. We look forward to welcoming you back in the near future.Kind regards, Guest Services

10/10 Excellent

Barrie

Séjour de 1 nuit en avril 2024

10/10 Excellent

Robin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bar is great. Food was great. Definitely stay again if I come to Glasglow
Séjour de 2 nuits en avril 2024
Réponse de Hal le 4 mai 2024
Thank you for taking the time to leave this positive review and we hope to see you again in the near future.Kind RegardsGuest Services

8/10 Bien

MICHAEL

Séjour de 2 nuits en avril 2024
Réponse de Hal le 22 mai 2024
Thank you for taking the time to leave this review and we hope to see you again in the future,Kind RegardsGuest Services

10/10 Excellent

Darran

Séjour de 1 nuit en avril 2024
Réponse de Hal le 22 mai 2024
Thank you for taking the time to leave this review and we hope to see you again in the future,Kind RegardsGuest Services

8/10 Bien

Jose

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Unfortunately they were doing a lot of construction around the hotel during our stay and a lack of parking was the only issue we encountered otherwise the hotel is very nice
Séjour de 1 nuit en avril 2024
Réponse de Natalia le 2 mai 2024
Dear Jose,We apologize for any inconvenience caused by the construction activity around the hotel and the parking situation. We appreciate your understanding and hope that despite these challenges, you were able to enjoy your stay with us. If you have any further feedback or concerns, please feel free to let us know.Kind regards,Guest Service Team

6/10 Satisfaisant

Garry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bar area not open during the day
Séjour de 1 nuit en avril 2024
Réponse de Natalia le 2 mai 2024
Dear Garry,We apologize for any inconvenience caused by the bar area not being open during the day. We strive to provide a comfortable and convenient experience for all our guests, and your feedback is valuable to us. We'll make sure to take your comments into consideration for future improvements. If there's anything else we can assist you with, please don't hesitate to let us know.Kind regards,Guest Service Team

6/10 Satisfaisant

Laura

Les points faibles : Personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Natalia le 2 mai 2024
Dear Laura,Thank you for your feedback. We appreciate you taking the time to share your experience. If there are any specific areas where we can improve to make your next stay more enjoyable, please feel free to let us know. We hope to have the opportunity to welcome you back in the future.Kind regards,Guest Service Team

6/10 Satisfaisant

William

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No variety of bedding, heating was at minimum setting but still too warm. TV difficult to operate, arabic settings and history of previous guest viewing, needed reset. Only option to get info was a QR code. Noisy building work from 7am onward, informed of this AFTER we had booked. Room was well-decorated and very comfortable with a really nice bathroom and shower.
Séjour de 1 nuit en avril 2024
Réponse de Natalia le 28 avr. 2024
Dear William,We're sorry to hear about the challenges you faced during your stay. Your feedback regarding the bedding, heating, TV operation, and noise from construction is duly noted, and we apologize for any inconvenience caused. We'll address these issues internally to ensure a smoother experience for future guests. Thank you for taking the time to share your thoughts, and we hope to have the opportunity to welcome you back under better circumstances.Kind regards,Guest Service Team

8/10 Bien

michelle

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was extremely warm and no way to adjust the temperature. This hotel is off the beaten path and lots of construction.
Séjour de 2 nuits en avril 2024
Réponse de Natalia le 28 avr. 2024
Dear Michelle,We apologize for the discomfort caused by the room temperature and the inconvenience of nearby construction. Your feedback is valuable, and we'll work to address these issues to enhance our guests' experience. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a more comfortable stay in the future.Kind regards,Guest Service Team

10/10 Excellent

Gillian

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel is excellent, staff very helpful, good size room, clean, comfortable beds & large shower. Unfortunately it is surrounded currently by building works which detract from the "peaceful haven". However these works will eventually be completed & all will be well.
Séjour de 1 nuit en avril 2024
Réponse de Hal le 22 avr. 2024
Thank you for taking the time to leave this very positive review, we thank you for being so understanding about the construction and we hope to see you again in the near future.Kind RegardsGuest Services

10/10 Excellent

GU-LUNG

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good value for money
Séjour de 1 nuit en avril 2024
Réponse de Hal le 18 avr. 2024
Thank you for taking the time to leave this positive review and we hope to see you again in the near future.Kind RegardsGuest Services

10/10 Excellent

Callum

Séjour de 1 nuit en avril 2024
Réponse de Hal le 3 mai 2024
Thank you for taking the time to leave this positive and we hope to see you again in the near future.Kind RegardsGuest Services

10/10 Excellent

bryan, CAIRNBULG

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Natalia le 13 avr. 2024
Hello Bryan,Thank you for taking time leave the review and we are very happy you enjoyed your stay. , We hope to be able to welcome you back in the future. Kind regards,Guest Service Team

10/10 Excellent

christine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was not ready and seemed unclear about when it would be
Séjour de 1 nuit en mars 2024
Réponse de Hal le 11 avr. 2024
Thank you for taking the time to leave this review and thank you fir the feedback I will investagate what happened at check-in. We hope to see you again in the future.Kind RegardsGuest Services

10/10 Excellent

Birgitte

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great hotel, helpful staff, super clean rooms and comfy beds.
Séjour de 1 nuit en mars 2024
Réponse de Guest Services le 9 avr. 2024
Dear Birgitte,Many thanks for taking the time to leave a review, we are delighted to hear that you enjoyed your stay and we hope to welcome you back in the near future.Kind regards,Guest Services

10/10 Excellent

Kevin

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Local construction nuisance
Séjour de 4 nuits en mars 2024
Réponse de Hal le 28 mars 2024
Thank you for taking the time to leave this very positive review and we look forward to seeing you in the near future. Kind RegardsGuest Services

8/10 Bien

David, Vancouver

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Overall a decent property.
Séjour de 3 nuits en mars 2024
Réponse de Hal le 25 mars 2024
Thank you for taking the time to leave this review and we hope to see you again in the future.Kind RegardsGuest Services

8/10 Bien

Nick

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 7 nuits en mars 2024
Réponse de Guest Services le 25 mars 2024
Dear Nick,Thank you for your very positive review and we hope to see you again in the near future.Kind RegardsGuest Services

8/10 Bien

Ewart

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a bit noisy because of Road Construction going on around the property.
Séjour de 7 nuits en mars 2024
Réponse de Guest Services le 21 mars 2024
Dear Ewart,Many thanks for taking the time to leave a review, we are sorry to hear that you were disturbed by the councils roadworks outside the hotel.We hope to welcome you back for a more relaxing stay once they are finished.Kind regards,Guest Services

8/10 Bien

Rahim

Voyage en groupe
Les points forts : Propreté et infrastructures et conditions de l’hébergement
The hotel is renovated recently and is a pleasant place to stay overall. Coffee bar in the lobby was a nice touch. Breakfast was too repetitive and could improve somewhat in variety, especially noticeable on longer stays. Chop restaurant on location is good but hours are somewhat limited in the evenings and service staff overworked/slow.
Séjour de 7 nuits en mars 2024
Réponse de Hal le 19 mars 2024
Thank you for taking the time to leave a positive review, as for the negative I will forward this feedback to the Chop to review what can be done in the future. We look forward to your stay in the future.Kind RegardsGuest Services

10/10 Excellent

Abby

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Hal le 18 mars 2024
Thank you for your very positive review and we hope to see you again in the near futureKind RegardsGuest Services

10/10 Excellent

Simon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Guest Services le 12 mars 2024
Dear Simon,Many thanks for taking the time to leave a review, we are delighted to hear that your stay went well and we hope to welcome you back in the near future.Kind regards,Guest Services

8/10 Bien

Marcela

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rooms are lovely, staff are helpful. Lifts seems to fill up quickly and take forever and would have enjoyed to sit and have a drink and wait to check in and make use of pool table at the hotel but bar doesn’t open till 3 so went elsewhere instead and came back which was fine
Séjour de 1 nuit en mars 2024
Réponse de Jojo le 10 mars 2024
Dear Marcela,We appreciate your positive comments about our lovely rooms and helpful staff. We apologize for any inconvenience with the lifts and limited bar hours. Your feedback is important to us, and we'll use it to improve our services. We hope to see you again soon!Kind regards,Guest Service TeamSandman Signature Glasgow Hotel

10/10 Excellent

Gillian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Guest Services le 11 mars 2024
Dear GillianMany thanks for taking the time to leave a review. We are delighted to hear that you enjoyed your stay and we hope to be able to welcome you back in the near future.Kind regards,Guest Services

10/10 Excellent

Lauren

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Guest Services le 11 mars 2024
Dear Lauren,Many thanks for taking the time to leave a review. We are delighted to hear that you enjoyed your stay and we hope to be able to welcome you back in the near future.Kind regards,Guest Services

10/10 Excellent

Alison

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Halil le 9 mars 2024
Thank you for your positive taking the time to leave positive very feedback and we hope to see you again in the futureKind RegardsGuest Services

10/10 Excellent

Stephen, Blackdog, Bridge Of Don

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean modern hotel, good location, friendly staff
Séjour de 4 nuits en février 2024
Réponse de Halil le 3 mars 2024
Thank you for taking the time to leave such a positive review and we hope to see you again in the futureKind RegardsGuest Services

10/10 Excellent

Vicky

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Guest Services le 29 févr. 2024
Dear Vicky,Many thanks for taking the time to leave a review of your recent stay, we are delighted to see you enjoyed your stay and hope to welcome you back in the near future.Kind regards,Guest Services

2/10 Horrible

Stuart

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
It stinks of cigarettes in the room it’s just not what I expected
Séjour de 1 nuit en février 2024
Réponse de Guest Services le 27 févr. 2024
Dear Stuart,Many thanks for taking the time to leave a review. We are sorry to hear the room did not meet your expectations, If you had made us aware of the issue at any point during your stay we could have taken steps to solve the issue.We hope to see you in the future for a more pleasant stay.Kind regards,Guest Services

10/10 Excellent

Maria

Séjour de 1 nuit en février 2024
Réponse de Guest Services le 28 févr. 2024
Dear Maria,Many thanks for taking the time to leave a review, we hope to welcome you back in the future.Kind regards,Guest Services

10/10 Excellent

Moya

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Guest Services le 26 févr. 2024
Dear Moya,Many thanks for taking the time to leave a review, we are delighted to hear your stay went well and we hope to welcome you back in the future.Kind regards,Guest Services

10/10 Excellent

Louise

Séjour de 2 nuits en février 2024
Réponse de Guest Services le 21 mars 2024
Dear Louise,Many thanks for taking the time to leave a review, we are delighted to hear that you enjoyed your stay and hope to welcome you back in the near future.Kind regards,Guest Services

10/10 Excellent

Brenda

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Halil le 25 févr. 2024
Thank you so much for leaving such a positive and we look forward to having you stay in the futureKind RegardsGuest Services