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Avis sur The Gladstone

3.5 out of 5
The Gladstone
100 Goondoon Street, Gladstone, QLD

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 118 avis sur 470." "
Note des voyageurs de 8 (Bien), d’après 187 avis sur 470." "
Note des voyageurs de 6 (Satisfaisant), d’après 106 avis sur 470." "
Note des voyageurs de 4 (Médiocre), d’après 39 avis sur 470." "
Note des voyageurs de 2 (Horrible), d’après 20 avis sur 470." "

7,8/10

Propreté

8,0/10

Personnel et service

7,0/10

Équipements

6,8/10

Infrastructures et conditions de l’hébergement

7,2/10

Écoresponsabilité

Avis

10/10 Excellent

Kathleen, Hurlstone Park

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to restaurants and supermarkets, as well as some smaller cafes, there were plenty of dining options around the hotel. There was also plenty of parking. The rooms were large and modern and very comfortable. It was good value for money considering the standard of the hotel and the location.
Séjour de 4 nuits en mai 2024
Réponse de Janette Spencer - Front Office Manager le 15 mai 2024
Thank for taking the time to provide feedback and comments with regards to your recent stay.We look forward to you staying again with us.Regards,

10/10 Excellent

Melissa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Janette Spencer - Front Office Manager le 13 mai 2024
Thank you for providing a 5/5 rating with regards to your recent stay. We look forward to you staying with us again in the future. Regards,

6/10 Satisfaisant

Boris, Spittal an der Drau

Voyage d’affaires
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
I would discripe this location rather as Motel. Check in with the key in a save because of no front desk. No Breakfast. No Service
Séjour de 1 nuit en mars 2024
Réponse de Janette Spencer - Front Office Manager le 27 mars 2024
Thank you for taking the team to provide feedback. Our front desk closes nightly as not maned 24 hours but a duty manager onsite is available for all after hours assistance who can also give access codes if mobile numbers are not provided to send sms details. Cotton Mill is located in the courtyard which opens at 5am and our guests can charge back. We have a coffee shop which will be opening soon for in house guests adjoining to the hotel. I am sorry to hear that no service was provided to you.

8/10 Bien

Daniel

Les points forts : Personnel et service et équipements
The smart tv was definitely a suprise!
Séjour de 1 nuit en janvier 2024
Réponse de Janette Spencer - Front Office Manager le 21 janv. 2024
Thank for providing a rating and comment with regards to your recent stay.

6/10 Satisfaisant

Ronson

Séjour de 1 nuit en janvier 2024
Réponse de Janette Spencer - Front Office Manager le 21 janv. 2024
Thank for providing a rating with regards to your recent stay.

8/10 Bien

Dennis

Les points forts : Propreté, personnel et service, équipements
Séjour de 3 nuits en janvier 2024
Réponse de Janette Spencer - Front Office Manager le 21 janv. 2024
Thank for providing a rating with regards to your recent stay.

8/10 Bien

Natalia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The Hotel is great in a very good location although there is not much to do in Gladstone Shane because it could be great if the town had more to offer. Nothing l open on weekends just a couple of places to eat on the main strip, would not spend more than a night here
Séjour de 3 nuits en janvier 2024
Réponse de Janette Spencer - Front Office Manager le 10 janv. 2024
Thank you for taking the time to provide feedback with regards to your recent stay. During the festive time a lot of businesses choose to close and take a break. On arrival we provide a welcome letter with the trading times of restaurants within the hotel area.

10/10 Excellent

Peter, Forest Glen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location and great pool..
Séjour de 3 nuits en janvier 2024
Réponse de Janette Spencer - Front Office Manager le 10 janv. 2024
Thank you for taking the time to provide feedback with regards to your recent stay and giving a 5/5 rating.We look forward to you staying again with us.

6/10 Satisfaisant

Dale

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Neat tidy and comfortable quite central however a little noisy at times
Séjour de 1 nuit en janvier 2024
Réponse de Regards, Janette Spencer - Front Office Manager le 10 janv. 2024
Thank you for taking the time to provide feedback with regards to your recent stay. Holiday time can be when families travel with children that can become noisy at times. Please always report this reception during your stay.

10/10 Excellent

Senay

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
One night Layover
We were travelling through and decided to stop in Gladstone last minute. The room have very well presented and clean. Looks to be recently renovated. Thanks
Séjour de 1 nuit en décembre 2023
Réponse de Janette Spencer - Front Office Manager le 8 janv. 2024
Thank you for taking the time of provide feedback. The hotel has just renovated the 4 x floors of guest rooms and soon will do the foyer and public toilets.

10/10 Excellent

chris

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rooms have been recently refurbished- very modern and tasteful
Séjour de 1 nuit en novembre 2023
Réponse de Janette Spencer - Front Office Manager le 8 janv. 2024
Thank you for taking the time to provide feedback with regards to your recent stay. The hotel has been renovating all hotel levels and next will be the foyer and public toilets.

8/10 Bien

Lisa

Séjour de 1 nuit en novembre 2023
Réponse de Janette Spencer - Front Office Manager le 8 janv. 2024
Thank you for taking the time to provide a rating with regards to your recent stay.

10/10 Excellent

Kerry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en octobre 2023
Réponse de Janette Spencer - Front Office Manager le 27 nov. 2023
Thank you for providing a 5/5 rating with regards to your recent stay.

8/10 Bien

Hong

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Will come back next trip.
The carpet is dated and should be replaced. The rest of the hotel are great
Séjour de 3 nuits en octobre 2023
Réponse de Janette Spencer - Front Office Manager le 23 oct. 2023
Thank you for taking the time to provide feedback. The hotel is currently under refurbishment with levels 1-3 completed and level 4 underway. Very exciting times ahead for the property.

10/10 Excellent

Christian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Janette Spencer - Front Office Manager le 23 oct. 2023
Thank you for giving a 5/5 rating with regards to your recent stay. We look forward to you staying with us again in the future.

4/10 Médiocre

Dan

Séjour de 1 nuit en septembre 2023
Réponse de Janette Spencer - Front Office Manager le 27 nov. 2023
Thank you for taking the time to provide a rating. Sorry to see it was only a 2/5. I hope you do stay with us in the future.

8/10 Bien

John

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements
For the price. Very good hotel!
Séjour de 2 nuits en septembre 2023
Réponse de Janette Spencer - Front Office Manager le 3 oct. 2023
Thank you for taking time to provide feedback with regards to your recent stay. We look forward to you staying again in the future.

10/10 Excellent

Robyn

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We have now stayed here 2 years in a row for an event. The staff are always soo helpful and happy!!! They go above and beyond helping you find everything you need and is always a delight to deal with!!!!
Séjour de 2 nuits en septembre 2023
Réponse de Janette Spencer - Front Office Manager le 21 sept. 2023
Thank you for taking the time to provide feedback and giving a 5/5 review. I will pass on your comments to the staff.We look forward to you staying with us again in the future.

8/10 Bien

Lisa

Voyage d’affaires
Les points forts : Équipements
Rooms need updating otherwise a pleasant stay.
Séjour de 1 nuit en septembre 2023
Réponse de Janette Spencer - Front Office Manager le 21 sept. 2023
Thank you for taking the time to provide feedback with regards to your recent stay. The hotel is currently under refurbishment with level 4 next to be completed.We look forward to you staying with us again in the future.

10/10 Excellent

Dan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice big carpark area out the back for larger vehicles.
Séjour de 1 nuit en août 2023
Réponse de Janette Spencer - Front Office Manager le 28 août 2023
Thank you for taking the time to provide feedback.We look forward to you staying with us again in the future.Regards,

8/10 Bien

Garry

Séjour de 1 nuit en août 2023
Réponse de Janette Spencer - Front Office Manager le 21 sept. 2023
Thank you for taking the time to provide a star rating in regards to your recent stay.We look forward to you staying with us again in the future.

10/10 Excellent

Bart

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We enjoyed our Twin rooms with nice large beds. Despite a lot of reviews, hotel looks good to us!!
Séjour de 1 nuit en août 2023
Réponse de Janette Spencer - Front Office Manager le 21 sept. 2023
Thank you for taking the time to provide feedback and giving a 5/5 review.We look forward to you staying with us again in the future.

2/10 Horrible

Angela

Voyage en couple
Les points faibles : Propreté et personnel et service
No house keeping on the weekend, noisy cleaning staff (cleaning up after a water leak), broken air condition/ heater, bed sunk in the middle, carpet a bit sticky.
Séjour de 2 nuits en juillet 2023
Réponse de Janette Spencer - Front Office Manager le 30 juil. 2023
Thank you for taking the time to provide feedback with regards to your recent stay. The property did experience a large water leak in which staff tried their hardest to keep noise to a minimal but hours was spent cleaning the water and using a machine to extract the water to avoid further damage. I have passed on your other comments to maintenance to investigate.

10/10 Excellent

Joel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice and clean place, with very friendly and helpful staff
Séjour de 3 nuits en juillet 2023
Réponse de Janette Spencer - Front Office Manager le 25 juil. 2023
Thank you for taking the time to provide feedback. We look forward to your staying again soon.

10/10 Excellent

Helen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lovely friendly staff at the reception. Easy to check in, nice restaurant in the lobby. A very pleasant over night stay.
Séjour de 1 nuit en juillet 2023
Réponse de Janette Spencer - Front Office Manager le 21 juil. 2023
Thank you for taking the time to provide feedback with regards to your recent stay. I will pass on your comments to the front office team. We look forward to you staying with us in the future.

8/10 Bien

Dana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2023
Réponse de Janette Spencer - Front Office Manager le 10 juil. 2023
Thank you taking the time to provide a rating with regards your recent stay.

8/10 Bien

Milinda

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice and clean
Séjour de 1 nuit en juillet 2023
Réponse de Janette Spencer - Front Office Manager le 7 juil. 2023
Thank you for taking the time to provide a rating with regards to your recent stay

8/10 Bien

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Exactly what i needed for the night. The room was recently refurbished and it looks nice. The carpet appeared dated and didn't match the renovation; however, overall i was pleasantly surprised
Séjour de 1 nuit en mai 2023
Réponse de Janette Spencer - Front Office Manager le 30 mai 2023
Thank you for taking the time to provide feedback. We look forward to you staying with us again soon.

10/10 Excellent

Debbie, Ashburton

Séjour de 1 nuit en avril 2023
Réponse de Janette Spencer - Front Office Manager le 30 mai 2023
Thank you for providing a 5/5 rating

10/10 Excellent

Jillian

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lovely rooms. Nicely furnished. Everything in the room you could need such as a desk and chair and separate comfortable reading chair. Mini bar, kettle, iron and ironing board. Nice products in the bathroom by the ‘Thank You’ brand. Staff were pleasant and efficient. Close to cafes and restaurants. We stayed over the Easter long weekend and then again the following weekend. The in-house restaurant was not open at all over the Easter weekend or for breakfast at all. Would highly recommend.
Séjour de 2 nuits en avril 2023
Réponse de Janette Spencer - Front Office Manager le 20 avr. 2023
Thank you for taking the time to provide a 5/5 star review with regards to your recent stay. The restaurant within the establishment is privately owned and they do not open on public holidays or Sunday. The hotel is undertaking a renovation currently with very exciting times ahead for the property. We look forward to the next time you stay with us.

10/10 Excellent

Chanelle

Séjour de 1 nuit en avril 2023
Réponse de Janette Spencer - Front Office Manager le 30 avr. 2023
Thank you for providing a 5/5 rating with regards to your recent stay. We look forward to you staying again in the future.

8/10 Bien

Jim

Voyage en couple
Les points forts : Propreté et personnel et service
The name of the hotel was confusing to taxi drivers and made it hard to google and find it. Staff was really friendly and helpful. The building could do with an update.
Séjour de 1 nuit en mars 2023
Réponse de Janette Spencer - Front Office Manager le 28 mars 2023
Thank you for taking the time to provide feedback with regards to your recent stay. The hotel is undertaking a major refurbishment at this present time and with the rebranding final signage will be done soon.We look forward to you staying with us again soon.

10/10 Excellent

Bronwyn

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Staff were really helpful. The room was comfortable and clean with everything you need. I would stay again.
Séjour de 1 nuit en mars 2023
Réponse de Janette Spencer - Front Office Manager le 28 mars 2023
Thank you for taking the time to provide feedback with regards to your recent stay. We look forward to you staying with us again soon.

8/10 Bien

Lisa

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mars 2023
Réponse de Janette Spencer - Front Office Manager le 20 avr. 2023
Thank you for taking the time to provide a rating with regards to your recent stay. We look forward to you staying with us again soon.

10/10 Excellent

Trixie

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We loved everything about the place. Well located. Great bed. Great shower
Séjour de 2 nuits en février 2023
Réponse de Megan Reception le 5 mars 2023
We are glad that you enjoyed your stay. Thanks, and we hope to see you again soon.

10/10 Excellent

Rowan

Voyage en couple
Les points forts : Propreté et personnel et service
Excellent value for money. Convenient & safe. Downtown position.
Séjour de 4 nuits en février 2023
Réponse de Megan Reception le 5 mars 2023
We are glad that you enjoyed your stay. Thanks, and we hope to see you again soon.

10/10 Excellent

wayne

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thai restaurant next door, and cafes across the road
Séjour de 2 nuits en février 2023
Réponse de Megan Reception le 5 mars 2023
We are glad that you enjoyed your stay. Thanks, and we hope to see you again soon.

10/10 Excellent

Paul, Hamburg

Séjour de 1 nuit en février 2023
Réponse de Janette Spencer - Front Office Manager le 28 mars 2023
Thank you for taking the time to provide a 5/5 rating with regards to your recent stay. We look forward to you staying with us again soon.

10/10 Excellent

Kurt

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Freshly renovated bathroom, huge smart TV, new air con , great restaurant, free parking and friendly staff.
Séjour de 1 nuit en février 2023
Réponse de Janette Spencer - Front Office Manager le 8 févr. 2023
Thank you for taking the time to provide feedback with regards to your recent stay. The hotel is currently undergoing a major refurbish of all guests room which is extremely exciting for the property. We look forward to you staying with us again soon.

8/10 Bien

Cindy

Voyage en famille
Les points forts : Propreté et personnel et service
Was in great location close to everything. Staff were very friendly and helpful. Could do with a upgrade, especially bathroom. Was disappointed that there wasnt a choice to get breakfast at hotel.
Séjour de 2 nuits en janvier 2023
Réponse de Janette Spencer - Front Office Manager le 7 févr. 2023
Thank you for taking the time to provide feedback regarding your recent stay. The hotel is currently undertaking a major refurbishment which includes the guest bathrooms.

10/10 Excellent

Simon

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff, always friendly and looking to assist, I had one of the rooms with a new bathroom, a big improvement and great to see their renovation underway.
Séjour de 1 nuit en janvier 2023
Réponse de Janette Spencer - Front Office Manager le 7 févr. 2023
Thank you for taking the time to provide feedback regarding your recent stay.Very exciting times ahead with the property and yes the refurbishment is well underway and the bathrooms look amazing. We look forward to your next stay with us.

6/10 Satisfaisant

Keith

10/10 Excellent

Vance

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location excellent room. Swimming pool was closed for maintenance.
Réponse de Janette Spencer - Front Office Manager le 1 févr. 2023
Thank you for taking the time to provide feedback.The hotel is undertaking a major refurbishment with our rebranding which did include the pool being painted.

10/10 Excellent

Luke

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location with great staff good food options in area.
Réponse de Janette Spencer - Front Office Manager le 1 févr. 2023
Thank you for taking the time to provide feedback.We look forward to your staying with us again in the future.

8/10 Bien

Andrew

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location, quiet and value for money
Réponse de Janette Spencer - Front Office Manager le 1 févr. 2023
Thank you for taking the time to provide feedback.We look forward to you staying with us again soon.

8/10 Bien

Allan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room stuffy. Fridge too small. No microwave
Réponse de Janette Spencer - Front Office Manager le 1 févr. 2023
Thank you for taking the time to provide feedback.All rooms have a mini bar size fridge in room. Next time you stay enquire about the studio apartments located adjacent across from the main building which have microwave, frypan & hotplate.

2/10 Horrible

Michael

Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
I paid extra for what I expected security parking, not available not even security cameras over the parking area. Shower had to climb into a bath to shower, very old and tired rooms no breakfast available, the parking and breakfast should have been available on the web site. This hotel is obviously setup for FIFO. AGAIN IF THATS ON THE WEB I CAN DECIDE. it’s not for travellers.
Séjour de 1 nuit en novembre 2022
Réponse de Janette Spencer - Front Office Manager le 16 nov. 2022
Thank you for taking the time to provide feedback. The hotel is currently undertaking a refurbishment which includes walk in bathrooms in all guest rooms. The hotel carpark is a part of a strata title in which the body corporate owns and they lease the undercover parking spaces. Located at the front of the property is a coffee shop with a chargeback facility open from 5.30am for our guests. This information is on our welcome letter provided to all guests on arrival.

8/10 Bien

Jenny

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was great price for over night stay.
Séjour de 1 nuit en novembre 2022
Réponse de Janette Spencer - Front Office Manager le 16 nov. 2022
Thank you for taking time to provide feedback with regards to your recent stay.

6/10 Satisfaisant

Harvey

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
It’s a bit run down, the room carpet is no so present. But the bed is very comfortable.
Séjour de 1 nuit en octobre 2022
Réponse de Janette Spencer - Front Office Manager le 16 nov. 2022
Thank you for taking time to provide feedback with regards to your recent stay. Our hotel is currently doing a refurbishment which will be very exciting once completed.

6/10 Satisfaisant

Carl

Voyage en famille
Les points forts : Personnel et service
The room was nice but the building is dated. Only 1 lift working and slow.
Séjour de 1 nuit en octobre 2022
Réponse de Janette Spencer - Front Office Manager le 16 nov. 2022
Thank you for taking the time to provide feedback.The hotel is currently undertaking a refurbishment which will be very exciting once completed.