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Avis sur TownePlace Suites by Marriott Gilford

2.5 out of 5
TownePlace Suites by Marriott Gilford
14 Sawmill Road, Gilford, NH

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 278 avis sur 417." "
Note des voyageurs de 8 (Bien), d’après 105 avis sur 417." "
Note des voyageurs de 6 (Satisfaisant), d’après 19 avis sur 417." "
Note des voyageurs de 4 (Médiocre), d’après 6 avis sur 417." "
Note des voyageurs de 2 (Horrible), d’après 9 avis sur 417." "

9,6/10

Propreté

9,4/10

Personnel et service

9,2/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

8/10 Bien

Yanick

Séjour de 3 nuits en juin 2022
Réponse de Michelle, GM le 21 juin 2022
Thank you for staying with us! We appreciate your business!

8/10 Bien

Patrick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent comme pied a terre ou pour famille
Hotel propre et moderne. Chambre confortable et pratique avec mini cuisine, sofa. Hotel un peu au milieu de nulle part mais quelques minutes des sites interessants a voir.
Séjour de 1 nuit en juin 2017

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Réponse de Doti Acres Gath le 21 mars 2015
Thank you for your review

8/10 Bien

Maria Antonieta

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very friendly
Séjour de 1 nuit en mars 2024
Réponse de Michelle, GM le 13 mars 2024
Maria, Thank you for your review and we hope to have you back to visit us again soon! TPS Marriott Staff

10/10 Excellent

Karen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked that there was a complimentary breakfast. Staff was very friendly. My room could’ve been cleaner upon arrival but I do have very high cleanliness standards.
Séjour de 3 nuits en février 2024
Réponse de Michelle, GM, and the TPS Gilford/Laconia Team le 16 févr. 2024
Thank you for taking the time to review our hotel. We appreciate your business and hope to have you back soon!

8/10 Bien

Mark

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de The TPS Marriott Team le 12 févr. 2024
Mark, Thank you for staying with us and we appreciate the review!

8/10 Bien

James

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
All was good
Séjour de 1 nuit en février 2024
Réponse de Michelle, GM le 5 févr. 2024
Thank you for your business! We appreciate you choosing to stay with us!

4/10 Médiocre

Allison

Voyage en famille avec de jeunes enfants
Les points forts : Propreté
Les points faibles : Personnel et service
We "found" this Marriott in February of 2023 and were blown away- as skiers having a Marriott so close to a great ski resort was a total score! This trip we were left a bit disappointed. There was some confusion during check in as to whether I had paid in advance (scheduled through Orbitz). We also had a discrepancy on where our room was located and the manager was unreachable. It felt strange that on a busy holiday weekend there was only one staff member in the entire building! The pool, a main attraction, was broken and unable to be used- again, during a holiday weekend! We love the area & proximity to the highway, but will definitely look elsewhere for our next trip.
Séjour de 2 nuits en janvier 2024
Réponse de Laura Eberhard, Sales operation manager le 18 janv. 2024
Dear Allison,Thank you for giving us feedback on your recent stay. Keirah did call me (the manager) to ask if your reservation was prepaid. It was not! Our doubles unfortunately are located near the elevator, and she did transfer you to another room. We do apologize our pool had no heat and we are doing our best to get it fixed. Thats why we sent all of our guest to the Fireside Inn to swim. We did our absolute best to accommodate you and we hope you give another chance.

10/10 Excellent

Jazmine

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean and super comfortable. The room had a small kitchen with a little stove, cups, glassware, coffee maker, nice desk. I enjoyed my stay. The front desk guy that helped me Tuesday night was so nice and classy. Overall excellent.
Séjour de 3 nuits en janvier 2024
Réponse de Michelle-General manager and TPS Team le 13 janv. 2024
Thank you for your business! We appreciate your review and hope to have you back to stay with us soon!

6/10 Satisfaisant

Jason

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Perfect in a pinch
Great location close to Gunstock during a snowstorm…sadly, my rating is low mainly because the heat failed to work in our room. Unit was blowing cold air and the room temp would only climb when we turned the thermostat off (we were on the top floor). Winter travel with kids shouldn’t include challenges like these…We were offered another room (almost reluctantly) by the front desk staff (but my youngest was already tucked in bed. It was surprising that a newer building in otherwise well maintained condition had HVAC issues. The indoor pool was snack-size and very cold (didn’t feel like the heat was blowing in that room either). 2 families in the pool made it feel a little too busy for a hang. Breakfast on the way out was nice to have and the waffles were like candy! Friendly staff were helping with clearing snow off of cars and shoveling. Definitely plan to come back, and will be more vigilant when checking in to confirm temp control is in working order.
Séjour de 1 nuit en janvier 2024
Réponse de The TPS Marriott le 8 janv. 2024
We apologize for the inconvenience. We hope to have you back and make sure your stay is enjoyable.

10/10 Excellent

fred

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice rooms full kitchen full size refrigerator comfortable bed
Séjour de 1 nuit en novembre 2023
Réponse de Laura - Sales Operation Manager le 8 janv. 2024
Thank you for taking the time to give us feedback on your recent stay. We hope to see you again soon!

8/10 Bien

Gina

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room did not have much space for the luggage. The hotel looks new in pictures But in reality it needs remodeling. The breakfast was below average for the price of the room. Instant oatmeal was offered instead of steel cut oatmeal, like in other hotels.
Séjour de 1 nuit en octobre 2023
Réponse de TPS Marriott Staff le 19 oct. 2023
Thank you for your review. We hope to have you back again soon.

6/10 Satisfaisant

Brittany

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de TPS Staff le 14 oct. 2023
Thak you for staying with us! We appreciate your business!

10/10 Excellent

Kathryn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2023
Réponse de Michelle, GM le 9 oct. 2023
Thank you so much for your review! We appreciate your business and hope to see you back in the future.

10/10 Excellent

Frances

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de MIchelle, GM and Staff le 9 oct. 2023
We want to thank you for staying with us! Please come back and visit again soon!

10/10 Excellent

Douglas

Séjour de 1 nuit en septembre 2023
Réponse de The TPS Gilford/Laconia Staff le 26 nov. 2023
Thank you for staying with us! We hope you come back again soon!

8/10 Bien

Janet

Les points forts : Propreté et confort de la chambre
Convenience but no atmosphere
Great location ...very comfortable. We will check dog policy next time we book any hotel. We were awakened by a barking dog fatr too early in the morning. When I mentioned this at the desk, the attendee said since they are more of a long term stay place, they allow dogs in all the rooms. We also got on after midnight from a local concert and could have used a bit more sleep. Breakfast was over at nine. Since most of the people there had gone to the concert and came in late, I felt breakfast could have been served s little later. I was underwhelmed with the experience. It didn't feel like a true Marriott atmosphere, just a place to sleep and run.
Séjour de 1 nuit en août 2023
Réponse de Laura Eberhard, FOM le 1 sept. 2023
Dear Janet,We do apologize that you were woken up by another guests dog. Unfortunately, the breakfast times are set per Marriott policy and breakfast does close at 9am on the weekdays. We hope next time you are the in area you think of us and hopefully be able to enjoy the hotel more then just one night.

8/10 Bien

Fran

Voyage en famille
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Room wasn't completely cleaned before we checked in. Still needed a good vacuuming and the kitchen wiped down. Front desk attendant was very nice
Séjour de 1 nuit en août 2023
Réponse de TPS Marriott Staff le 27 août 2023
We appreciate your review, and we apologize for your room cleanliness, that is below our standard. Thank you for your business.

8/10 Bien

Stephanie

Séjour de 1 nuit en août 2023
Réponse de Michellle, GM le 9 oct. 2023
We appreciate your revie and hope o see you back at our hotel in the near future!

10/10 Excellent

Tracy

Séjour de 1 nuit en août 2023
Réponse de Michelle, GM and TPS Staff le 9 oct. 2023
Thank you for staying with us! We appreciate your business! Michelle

10/10 Excellent

Debra

Les points forts : Propreté et confort de la chambre
Great place to stay. Staff amazingly friendly and helpful. Our preferred place when attending events at the Bank of NH Pavillion.
Séjour de 1 nuit en août 2023
Réponse de TPS Staff le 20 août 2023
Thank you for your review! We appreciate your business and hope to have you back in the near future.

10/10 Excellent

Anna

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de Michelle and TPS Team le 16 août 2023
Thank you for your review.! We appreciate your business!

8/10 Bien

Samantha, Southwest harbor

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de Michelle and TPS Team le 16 août 2023
Thank you for staying with us. We appreciate your business!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté et confort de la chambre
All in all a perfect stay.
Check-in was quick and easy. The hotel is close to Bank of NH Pavilion making it an easy access to the venue. The room was great. Breakfast was typical.
Séjour de 1 nuit en août 2023
Réponse de Michelle and TPS Team le 16 août 2023
Thak you for your business! We appreciate you choosing us to stay with!

10/10 Excellent

Maria H.

Les points forts : Propreté et infrastructures et conditions de l’hébergement
We have stayed here a few times already and love it.
Séjour de 5 nuits en juin 2023
Réponse de Michelle and TPS Team le 4 août 2023
Thanks for staying with us! We appreciate your business! We hope to see you again soon!

10/10 Excellent

Diane

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
We had a very nice stay. all of the employees were very friendly and accommodating.
Séjour de 1 nuit en juillet 2023
Réponse de Michelle and TPS Team le 31 juil. 2023
Thank you for staying with us! We appreciate your business!

10/10 Excellent

Jennifer L

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
We stayed for one night to attend a show nearby. We were pleasantly surprised to find very helpful and friendly front desk staff. Our room was immaculate. The complimentary continent breakfast in the morning was very nice with many items to choose from. The price is a little more than some other places nearby, but we believe the extra cost was worth it. Would definitely stay here again.
Séjour de 1 nuit en juillet 2023
Réponse de Michelle and TPS Team le 4 juil. 2023
Thank you for your review! We really appreciate your business! We hope to have you back to our hotel soon!

10/10 Excellent

Lindsay-Leigh

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Everything has been good so far. Chloe was super helpful pre-checkin. Got into our room early.
Séjour de 1 nuit en juillet 2023
Réponse de Laura le 4 juil. 2023
Dear Lindsay-Leigh,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team, as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Laura EberhardFront Office ManagerTownePlace Suites by Marriott Laconia/GilfordLaura.Eberhard@marriott.com603-524-5533

10/10 Excellent

Diane, Jericho

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The staff was excellent which is hard to find these days ands the room clean which seems another thing hard to find. it was a little pricey but worth every dime for those two things
Séjour de 1 nuit en juin 2023
Réponse de Laura Eberhard le 3 juil. 2023
Dear Diane,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay here at TownePlace Suites.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Laura EberhardFront Office ManagerTownePlace Suites Laconia/GilfordLaura.Eberhard@marriott.com603-524-5533

10/10 Excellent

Ann

Voyage en famille
Les points forts : Propreté et confort de la chambre
Front Dest Staff
Front desk staff helped us check in early so we could catch the wedding shuttle on time. So gracious and accomodating. They also helped us choose a spot to grab some lunch...great advice
Séjour de 1 nuit en juin 2023
Réponse de Michelle and TPS Team le 28 juin 2023
We appreciate you taking the time to review our staff! We hope you come back to the area again and stay with us! Thank you for your business! The Team at TPS Marriott

8/10 Bien

Gary, Huntley

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great breakfast!
Séjour de 2 nuits en juin 2023
Réponse de Michelle and TPS Team le 26 juin 2023
Thank you for your review. We appreciate your business! We hope to have you back in the near future.

10/10 Excellent

joao henrique oliveira

Séjour de 6 nuits en juin 2023
Réponse de Michelle and TPS Team le 19 juin 2023
Thank you for your review. We appreciate your business! Look forward to having you back in the future!

10/10 Excellent

Daniel

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Staff was very friendly and helpful.
Séjour de 2 nuits en mai 2023
Réponse de Michelle and TPS Team le 6 juin 2023
Thank you Daniel for staying with us! We appreciate your business!

10/10 Excellent

Frances

Séjour de 1 nuit en mai 2023
Réponse de Michelle and TPS Team le 2 juin 2023
Thank you for staying with us! We appreciate your business.!

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté
Les points faibles : Confort de la chambre
Pleased but mattress was uncomfortable and lumpy also did not clean room daily
Séjour de 2 nuits en mai 2023
Réponse de Laura Eberhard, Front Office Manager 603.524.5533 le 21 mai 2023
Dear Anonymous,We apologize your bed was uncomfortable and we would have moved you to a room we knew had a newer bed if we were informed of this. Regarding refreshes Marriott does not do daily housekeeping unless specifically asked, we do refreshes every other day. If you are a Marriott Bonvoy member you can add these specific request in the mobile app if you don't feel comfortable enough talking to the front desk directly. We hope you think of us the next time you are in the area! Thank you

10/10 Excellent

Bartlett

Les points forts : Propreté et confort de la chambre
Best Hotel in recent memory! (decades!)
Séjour de 1 nuit en mai 2023
Réponse de Laura Eberhard, Front Office Manager 603.524.5533 le 21 mai 2023
Dear Bartlett,We appreciate your business and hope you think of us the next time you are in the area. Have a great day!

10/10 Excellent

Nancy

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The front staff was amazing!
Séjour de 1 nuit en mai 2023
Réponse de Laura Eberhard, Front Office manager le 9 mai 2023
Dear Nancy,Thank you so much for taking the time to give us feedback on your recent stay here at TownePlace Suites. We strive for excellence when it comes to customer service and are happy to hear that you felt that! We hope you think of us the next time you are in the area.Thank you

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et confort de la chambre
Séjour de 3 nuits en avril 2023
Réponse de Michelle le 26 avr. 2023
Thank you for your review! We hope to see you back soon. Your business means a lot to us!

10/10 Excellent

Sirinphon

Les points forts : Propreté et confort de la chambre
Super clean and quiet, I stayed in April. Lovely Complimentary breakfast. Comfy bed. Definitely comeback , highly recommend
Séjour de 1 nuit en avril 2023
Réponse de Laura Eberhard le 5 avr. 2023
Dear Sirinphon,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay here at TownePlace Suites.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Laura EberhardFront Office ManagerTownePlace Suites Laconia/GilfordLaura.Eberhard@marriott.com603-524-5533

10/10 Excellent

Yovanka

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
It was perfect! Nice, clean and spacious room
Séjour de 1 nuit en mars 2023
Réponse de Michelle le 27 mars 2023
Thank you for staying with us! We appreciate your business! We hope to have you back in the near future. The TPS Marriott Staff

10/10 Excellent

Jeffrey

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Great location for skiing or summer water sports. Well managed hotel, with pleasant staff
Séjour de 5 nuits en février 2023
Réponse de Michelle, GM le 27 févr. 2023
Thank you for your review. We hope to have you back in the near future. Please let us know next time if we can do anything to make your stay more enjoyable! TPS Marriott Staff

10/10 Excellent

Beth

Voyage en groupe
Les points forts : Propreté et confort de la chambre
Séjour de 1 nuit en décembre 2022
Réponse de Michelle, GM le 15 janv. 2023
Thank you for your review! We hope to have you back again soon! We appreciate your business!

10/10 Excellent

Craig

Les points forts : Propreté et confort de la chambre
Séjour de 3 nuits en novembre 2022
Réponse de Michelle, GM le 9 déc. 2022
Thank you for your review. We appreciate your business and hope to have you back!

10/10 Excellent

Brian

Séjour de 2 nuits en novembre 2022

10/10 Excellent

KELLY

Séjour de 3 nuits en novembre 2022
Réponse de Michelle le 1 déc. 2022
Thank you for staying with us! We appreciate you choosing us!

8/10 Bien

Linda

Séjour de 3 nuits en novembre 2022

10/10 Excellent

Richard

Séjour de 3 nuits en octobre 2022
Réponse de Michelle le 1 déc. 2022
Thank you for your business. We hope you visit again soon!

4/10 Médiocre

Jacob

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
The water pressure in the shower left a lot to be desired and the towels were incredibly coarse, like sandpaper. The pool was also under maintenance, which was disappointing, but that’s just a matter of bad timing on my part. Has to be closed for maintenance at some point I guess. Generally a fine stay.
Séjour de 1 nuit en octobre 2022
Réponse de Michelle, GM le 24 oct. 2022
We apologize for the pool being closed as our water heater has broken and we are waiting for delivery to install. We hope you try us again in the future. Thank you! Michelle

10/10 Excellent

Christian

Voyage en famille
Les points forts : Propreté et confort de la chambre
Séjour de 2 nuits en octobre 2022
Réponse de Michelle Wilson, GM le 18 oct. 2022
Thank you for your review! We appreciate your business.

8/10 Bien

James

Voyage en famille
Les points forts : Propreté et confort de la chambre
Séjour de 3 nuits en septembre 2022
Réponse de Michelle, GM le 2 oct. 2022
Thank you for staying with us! We appreciate your business!