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Avis sur Fortune District Centre Ghaziabad- Member ITC Hotel Group

3.5 out of 5
Fortune District Centre Ghaziabad- Member ITC Hotel Group
Plot 1, Sector-23, Sanjay Nagar District Centre, Ghaziabad, Delhi N.C.R

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 5 avis sur 16." "
Note des voyageurs de 8 (Bien), d’après 9 avis sur 16." "
Note des voyageurs de 6 (Satisfaisant), d’après 1 avis sur 16." "
Note des voyageurs de 4 (Médiocre), d’après 0 avis sur 16." "
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 16." "

7,4/10

Propreté

8,0/10

Personnel et service

9,0/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et confort de la chambre
Connexion internet
Connexion internet pas stable et débit très faible.
Réponse de Ravinder Punia le 20 mai 2021
Dear Guest, it was indeed a pleasure having you stay with us and we are grateful for your feedback. We are happy to note that your stay was comfortable and our facilities and services were as per your liking and expectation. It's exciting to receive such valuable comments from our guests as we take pride and strive towards delivering an outstanding guest experience to make us the most preferred destination in the city. We are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward. Once again, thank you so much and look forward to welcoming you again

10/10 Excellent

Poulomi

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hospitality as expected from an ITC group of hotel.
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 15 mai 2024
Dear Poulomi, We're delighted to hear about your positive experience with our hospitality. As an esteemed part of ITC Hotels, we constantly strive for excellence in every aspect of guest experience. It's wonderful to know that we have met your expectations. Rest assured that we will continue to provide the same high standard service in the future. We look forward to welcoming you back soon. Regards Faiz Rehman

2/10 Horrible

Premanand

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Property was not maintained. Very dirty.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 9 mars 2024
Dear Premanand, We are genuinely concerned to hear about your experience regarding the cleanliness and maintenance of our property. It is always our top priority to ensure that our guests stay in a well-kept and hygienic environment, and it seems we fell short of that goal in your instance. We have taken immediate action to address this feedback with our housekeeping and maintenance teams to prevent such issues from occurring in the future. Rest assured, we are committed to thorough inspections and improvements to deliver the high standards our guests expect and deserve. We would be grateful for the opportunity to restore your faith in our establishment should you choose to give us another chance in the future. Your feedback is invaluable to us, and we are dedicated to enhancing our guest experience. RegardsFaiz Rehman

8/10 Bien

Ankit

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
Séjour de 4 nuits en février 2024
Réponse de General Manager le 13 mai 2024
Dear Ankit, Thank you so much for taking the time to leave us a review! We're thrilled to hear that you had a positive experience. Your satisfaction is our top priority, and we're glad we could meet your expectations. If there's anything else we can do for you, please let us know. We look forward to serving you again in the future! RegardsFaiz Rehman

8/10 Bien

Pankaj

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Friendly staff, very good service and good amenities but more can be done up keeping and cleanliness.
Séjour de 3 nuits en janvier 2024
Réponse de General Manager le 1 févr. 2024
Dear Pankaj, We appreciate your feedback and it's great to hear you enjoyed our staff's service and the amenities. We're always looking to better our services, and your point regarding cleanliness and upkeep has been noted. Please know we will work diligently to address these aspects. Your satisfaction remains our top priority. Again, your constructive critique is valuable to us and we look forward to providing an improved experience during your next stay. Regards,Faiz Rehman

8/10 Bien

Andy

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté
Good Service but not there yet…
All of the hotel was okay but the cleanliness and condition of the hotel needs to be improved. Also, the service was very friendly and polite. One thing about the good service BUT, I was a little shocked and upset about the “over service”. On 15th OCT Saturday, I clearly put my room on do not disturb via the room button, and I was in the other part of the room doing some stuff my on laptop, away from the main door view. The staff came in after a few knocks and I could hear someone coming into my room. To deliver fruits. I was too shocked to even say a word and I said no, I am going to check out later. He went off and did not even fully close my door. That was a very big red flag for me. What if my partner was in the room naked? I reckon the service staff did not check the service status of my room and came in just to deliver the fruits on his routine. Service staff needs to be very mindful of the privacy of hotel guests.
Séjour de 3 nuits en octobre 2022
Réponse de Faiz Rehman le 26 nov. 2022
Dear Guest,Greetings from Fortune Inn Grazia, Ghaziabad!!Thank you for your recent visit and taking the time to give us your valuable feedback.It’s extremely pleasing to note that you had a pleasant and comfortable stay with us.I am grateful for your comments and we will look into the different subjects you have been referring to. I can already reassure you that your feedback will be very helpful to us. We value your patronage and look forward to welcoming you back soon...With Kind Regards,Faiz Rehman

10/10 Excellent

prasad

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice stay. Need to bit improve on facilities. Other than that it is awesome.
Séjour de 6 nuits en janvier 2020
Réponse de Ravinder Punia le 20 mai 2021
Dear Guest, it was indeed a pleasure having you stay with us and we are grateful for your feedback. We are happy to note that your stay was comfortable and our facilities and services were as per your liking and expectation. It's exciting to receive such valuable comments from our guests as we take pride and strive towards delivering an outstanding guest experience to make us the most preferred destination in the city. We are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward. Once again, thank you so much and look forward to welcoming you again

6/10 Satisfaisant

Keeda, Bareilly

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Not worth the money
Long Check-in. In room Dine-in has very few options. In room Menu in dilapidated conditions. Breakfast cold and stale. Took 40 minutes to make Scrambled eggs. Muffins and breads were stable. Biryani was tasteless
Séjour de 1 nuit en janvier 2018
Réponse de Ravinder Punia le 20 mai 2021
Dear Guest, greetings from fortune inn grazia, ghaziabad! at the outset i would like thank you for taking out valuable time and sharing a feedback, it was unfortunate that you have faced inconvenience during your stay. Request you to please give us a chance to serve you we will be more than happy to serve you again. I once again thank you for giving us your valuable feedback to improve the services

8/10 Bien

JU-SUK

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
..........
조식이 맘에 들었고, 직원들이 친절함
Réponse de Ravinder Punia le 20 mai 2021
Dear Guest, it was indeed a pleasure having you stay with us and we are grateful for your feedback. We are happy to note that your stay was comfortable and our facilities and services were as per your liking and expectation. It's exciting to receive such valuable comments from our guests as we take pride and strive towards delivering an outstanding guest experience to make us the most preferred destination in the city. We are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward. Once again, thank you so much and look forward to welcoming you again

8/10 Bien

urmil, UK

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Convenient and easy for us Family lives close by
Staff very well trained Very polite Breakfast good WiFi much improved from previous stay
Réponse de Ravinder Punia le 20 mai 2021
Dear Guest, it was indeed a pleasure having you stay with us and we are grateful for your feedback. We are happy to note that your stay was comfortable and our facilities and services were as per your liking and expectation. It's exciting to receive such valuable comments from our guests as we take pride and strive towards delivering an outstanding guest experience to make us the most preferred destination in the city. We are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward. Once again, thank you so much and look forward to welcoming you again

10/10 Excellent

Shubham

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Réponse de Ravinder Punia le 20 mai 2021
Dear Guest, it was indeed a pleasure having you stay with us and we are grateful for your feedback. We are happy to note that your stay was comfortable and our facilities and services were as per your liking and expectation. It's exciting to receive such valuable comments from our guests as we take pride and strive towards delivering an outstanding guest experience to make us the most preferred destination in the city. We are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward. Once again, thank you so much and look forward to welcoming you again

10/10 Excellent

Anchit

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Réponse de Ravinder Punia le 20 mai 2021
Dear Guest, it was indeed a pleasure having you stay with us and we are grateful for your feedback. We are happy to note that your stay was comfortable and our facilities and services were as per your liking and expectation. It's exciting to receive such valuable comments from our guests as we take pride and strive towards delivering an outstanding guest experience to make us the most preferred destination in the city. We are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward. Once again, thank you so much and look forward to welcoming you again

8/10 Bien

Aman, Delhi

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Propreté et personnel et service
Bad House keeping
I faced issue related with Room sercice and house keeping i told them in the evng to clean the room but no one fromhotel staff took initiative to get the things done till morning so i didnt like the house keeping service.
Réponse de Ravinder Punia le 20 mai 2021
Dear Guest, it was indeed a pleasure having you stay with us and we are grateful for your feedback. We are happy to note that your stay was comfortable and our facilities and services were as per your liking and expectation. It's exciting to receive such valuable comments from our guests as we take pride and strive towards delivering an outstanding guest experience to make us the most preferred destination in the city. We are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward. Once again, thank you so much and look forward to welcoming you again

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Réponse de Ravinder Punia le 20 mai 2021
Dear Guest, it was indeed a pleasure having you stay with us and we are grateful for your feedback. We are happy to note that your stay was comfortable and our facilities and services were as per your liking and expectation. It's exciting to receive such valuable comments from our guests as we take pride and strive towards delivering an outstanding guest experience to make us the most preferred destination in the city. We are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward. Once again, thank you so much and look forward to welcoming you again