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Avis sur The Granite Luxury Hotel Penang (Formerly known as M Summit 191 Executive Hotel Suites)

3 out of 5
The Granite Luxury Hotel Penang (Formerly known as M Summit 191 Executive Hotel Suites)
191. Jalan Magazine, George Town

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 49 avis sur 127." "
Note des voyageurs de 8 (Bien), d’après 49 avis sur 127." "
Note des voyageurs de 6 (Satisfaisant), d’après 19 avis sur 127." "
Note des voyageurs de 4 (Médiocre), d’après 8 avis sur 127." "
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 127." "

8,4/10

Propreté

8,0/10

Personnel et service

7,8/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Agréable séjour
Établissement très bien situé , à 8 km de la gare routière , à proximité de la gare de Komtar ( pour le bus 204 pour aller à Penang Hill ) , pas loin de ferry pour Langkawi. La suite était très bien agencée , spacieuse et confortable. Le ménage était très bien fait . Le personnel est très sympathique et pro . Le lit confortable et agréable.
Séjour de 4 nuits en novembre 2019
Réponse de MANAGEMENT le 22 nov. 2019
Dear Valued Guest, Warmest Greetings from M Summit 191 Executive Hotel Suites! Thank you for choosing us for your stay in Penang and taking the time to provide important feedback about your stay experience in our suites. Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with. Last but not least, we hope you may choose us for staying in Penang next time. Have a wonderful day! :) Kind Regards, The Management

6/10 Satisfaisant

Christy

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The customer service was disappointed.Had a mis-matched booking record (booked 3 rooms,but only 2 rooms shown in their record). I took their initial suggestion to call Expedia and I received confirmation of my booking is correct,however,during check in,they claimed they still do not have Expedia's confirmation for the third room's booking,and suggested again me to call Expedia,but I refused as I felt that is between them and Expedia for such incident, they should do the verification instead of asking the customer to do it. Eventually I received 3 rooms per my booking and my experience with the hotel is good. But I strongly feel that the hotel staff should be equipped with better problem solving skills as to able resolve any problems in different situations quickly.
Séjour de 4 nuits en mai 2024

8/10 Bien

Wai Yee

Les points forts : Propreté et infrastructures et conditions de l’hébergement
The location is awesome for local culture. But will be nice if hotel just provide enough toilet paper and coffee for those who stay multiple nights
Séjour de 5 nuits en avril 2024
Réponse de The Management le 7 mai 2024
Dear Wai Yee, thank you for staying with us at The Granite Luxury Hotel and writing us a review. We have taken note of your feedback. Everyone on the team is honoured to have served you during your stay. We hope to welcome you back in the near future.

10/10 Excellent

Anderson

Séjour de 4 nuits en avril 2024
Réponse de The Management le 24 mai 2024
Dear Anderson, thank you for choosing to stay with us at The Granite Luxury Hotel. We are happy to receive your generous review score. We are glad to hear that you enjoyed your stay with us. We hope to welcome you back in the near future.

10/10 Excellent

Yeo Chee

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Staffs was very attentive and helpful both at Concierge and Housekeeping. Special thanks to front desk Ms Zulaika for service rendered. Will strongly recommend to friends and family.
Séjour de 3 nuits en avril 2024
Réponse de The Management le 30 avr. 2024
Dear Yeo Chee, thank you for choosing to stay with us at The Granite Luxury Hotel. Your generous review has been shared among the team including Zulaika. We are glad to hear that you enjoyed your stay with us. We hope to welcome you back in the near future.

10/10 Excellent

Brad, Portland

Séjour de 4 nuits en avril 2024
Réponse de The Management le 10 avr. 2024
Dear Brad, your perfect review rating has been shared among the team and everyone is extremely happy that you enjoyed your stay with us. We hope your next stay is just around the corner. And we look forward to welcome you back for another excellent stay at The Granite Luxury Hotel.

10/10 Excellent

Jen, Elanora

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
We had a perfect 3 night stay at the Granite. The suite is an amazing big suite and beautifully decorated in traditional colours. The bed is super comfy and large. The location is perfect and walking distance to all the streets art and other attractions. The rooftop pool is making and great views over the city and the roof top bar, just tops it all. I can highly recommend hiring a tuk tuk bicycle ride at night. We had the best night with our rider taking us round the street art through little India upto the sea front. It really made our stay in Penang perfect. Go up the hill also, we spent over 5 hours up the hill and loved the walks and cooler air. Our only regret is we didn’t have longer in Penang. Thank you Granite hotel and Penang we will be back some day.
Séjour de 3 nuits en mars 2024
Réponse de The Management le 2 avr. 2024
Dear Jen, we are happy to receive your generous review score. It is in our nature to serve you passionately, and make the experience of your stay a home away from home. All of us are looking to welcome you back to The Granite Luxury Hotel.

10/10 Excellent

k

Séjour de 3 nuits en mars 2024
Réponse de The Management le 2 avr. 2024
Dear k, we are happy to receive your generous review score. All of us are looking to welcome you back to The Granite Luxury Hotel.

8/10 Bien

Philip

Les points forts : Propreté et infrastructures et conditions de l’hébergement
They should drop the word luxury from the name, it isn’t luxury, but it is good, good location, safe, clean, friendly staff. Breakfast was free so ok, but I wouldn’t pay for it. Room was large, plenty space. We had no toilet paper, had to go and ask, but they brought it up. Mugs and glasses were provided, but no way to wash them, and they weren’t replaced at all during our stay The rooftop bar was disappointing as it is quite expensive. Go next door to the Wembley instead, bar is higher and prices much more reasonable.
Séjour de 4 nuits en février 2024
Réponse de The Management le 16 févr. 2024
Dear Philip, thank you for staying with us at The Granite Luxury Hotel and writing us a review. Please accept our profound apologies for the inefficiency. We had carried out the necessary actions. Everyone on the team is honoured to have served you during your stay. We hope to welcome you back in the near future.

6/10 Satisfaisant

Jillian Lorraine

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Réponse de The Management le 31 janv. 2024
Dear Jillian Lorraine, we are happy to receive your generous review score. All of us are looking to welcome you back to The Granite Luxury Hotel.

8/10 Bien

Nga Chi

Séjour de 1 nuit en décembre 2023
Réponse de The Management le 31 janv. 2024
Dear Nga Chi, thank you for choosing to stay with us at The Granite Luxury Hotel. We are happy to receive your generous review score. We are glad to hear that you enjoyed your stay with us. We hope to welcome you back in the near future.

2/10 Horrible

hang yee

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en décembre 2023
Réponse de The Management le 5 janv. 2024
Dear hang yee, thank you for your candid review. We are sorry to hear that you were not satisfied with your stay. We hope that the incident will not deter you from returning to our hotel and, we look forward to serving you better in the future.

8/10 Bien

nongnuth

Voyage en groupe
Les points forts : Propreté
การเอารถมารับส่งหน้ารร. ไม่สะดวกมากๆ ทุกอย่างดีหมดยกเว้น ความสะดวกในการรับส่ง เพราะไม่มีถนนที่กว้างพอให้รถมารอรับได้และไม่สามารถกลับรถได้ต้องถอยหลังออกเท่านั้น
Séjour de 2 nuits en décembre 2023
Réponse de The Management le 20 déc. 2023
Dear nongnuth, thank you for staying with us at The Granite Luxury Hotel and writing us a review. We have taken note of your feedback. Everyone on the team is honoured to have served you during your stay. We hope to welcome you back in the near future.

10/10 Excellent

James Seng Hee

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The best stay I have during my trip to penang, great staff! Would recommend.
Séjour de 7 nuits en novembre 2023
Réponse de The Management le 7 déc. 2023
Dear James Seng Hee, your perfect review rating has been shared among the team and everyone is extremely happy that you enjoyed your stay with us. We hope your next stay is just around the corner. And we look forward to welcome you back for another excellent stay at The Granite Luxury Hotel.

10/10 Excellent

Leng

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
All is okay except the music is loud even after 10pm.
Séjour de 2 nuits en novembre 2023
Réponse de The Management le 24 nov. 2023
Dear Leng, thank you for choosing to stay with us at The Granite Luxury Hotel. We are happy to receive your generous review score. We have taken note of your feedback. Please be informed that we have highlighted this issue to our fellow neighbour. Everyone on the team is honoured to have served you during your stay. We hope to welcome you back in the near future.

10/10 Excellent

Siew Loong

Voyage en famille
Les points forts : Propreté et confort de la chambre
Comfortable
Awesome, except we are not use to have the bed room without the widow
Séjour de 3 nuits en octobre 2023
Réponse de The Management le 18 nov. 2023
Dear Siew Loong, thank you for staying with us at The Granite Luxury Hotel and writing us a review. We have taken note of your feedback. Everyone on the team is honoured to have served you during your stay. We hope to welcome you back in the near future.

6/10 Satisfaisant

Tzu Ta

Voyage en famille
Bathroom got bad smell all the time
Séjour de 1 nuit en septembre 2023
Réponse de The Management le 28 sept. 2023
Dear Tzu Ta, thank you for your candid review. Please accept our profound apologies for the inefficiency. We have taken note of your comments and we will carry out the necessary actions immediately. We hope that the incident will not deter you from returning to our hotel and, we look forward to serving you better in the future.

6/10 Satisfaisant

Zhi Yan

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Had a very bad first day check-in with property unable to combine my beds for baby and still wanted to charge extra. Booked breakfast but was told booking did not include breakfast. Asked them to call by by 7am to confirm but did not on the first morning. Luckily expedia confirmed my breakfast. Was shocked it was not a freeflow buffet. On the last day, reception called and lied checkout time is 11am. We rushed with toddler down and forgot several items. Was very angry and asked why they had an earlier check out and then reception said checkout is 11am-12noon. Whilst I understand the need to clean the rooms, they have 2-3hrs to do it. Do not understand the rush. Luckily Ika managed to find the items for us else we would have lost about $150 worth of items in the rush. There is also a renovation going on on 11th floor and swimming pool. We would have liked the rooms if service was much better as the hotel is in excellent location opposite shopping malls.
Séjour de 5 nuits en septembre 2023
Réponse de The Management le 28 sept. 2023
Dear Zhi Yan, thank you for your candid review. Please accept our profound apologies for the inefficiency. We have taken note of your comments and we will carry out the necessary actions immediately. We hope that the incident will not deter you from returning to our hotel and, we look forward to serving you better in the future.

10/10 Excellent

Karl

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Pool was lovely - cantilever variety, infinity and very high up. Room was massive. Staff were hugely friendly.
Séjour de 3 nuits en juillet 2023
Réponse de The Management le 19 août 2023
Dear Karl, we are so thrilled to receive your generous review score. Your generous review has been shared among the entire team. As a hotelier, we always go beyond the extra-mile to ensure our guests have an excellent stay. It is in our nature to serve you passionately, and make the experience of your stay a home away from home. We hope to welcome you back in the near future.

6/10 Satisfaisant

siew wah

Voyage en groupe
Les points forts : Propreté
Can hear the pub music and car-lift noise. Disappointed with my stay.
Réponse de The Management le 19 août 2023
Dear siew wah, thank you for staying with us at The Granite Luxury Hotel and writing us a review. We have taken note of your feedback. We apologies for the inconvenient cause. Everyone on the team is honoured to have served you during your stay. We hope to welcome you back in the near future.

8/10 Bien

DAEHEE

Les points forts : Propreté
Séjour de 4 nuits en juillet 2023
Réponse de The Management le 21 juil. 2023
Dear DAEHEE, thank you for choosing to stay with us at The Granite Luxury Hotel. We are happy to receive your generous review score. We are glad to hear that you enjoyed your stay with us. We hope to welcome you back in the near future.

10/10 Excellent

JunQiang

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Nice place to stay
Séjour de 1 nuit en juillet 2023
Réponse de The Management le 14 juil. 2023
Dear JunQiang, your perfect review rating has been shared among the team and everyone is extremely happy that you enjoyed your stay with us. We hope your next stay is just around the corner. And we look forward to welcome you back for another excellent stay at The Granite Luxury Hotel.

8/10 Bien

Lee Hiah

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Hotel lobby is spacious, inviting and pleasing. Room is new and in excellent condition, also very clean. Hotel location is great as you can easily walk to popular eateries within 10-20 mins taking into consideration traffic jams during peak hours. However, do note that only suites come with a coffee machine which is not welcome by me as I need my cup of kopi o kosong to start my day. Otherwise, it's a great place to stay for your vacation!!
Séjour de 3 nuits en juillet 2023
Réponse de The Management le 13 juil. 2023
Dear Lee Hiah, thank you for choosing to stay with us at The Granite Luxury Hotel. We are happy to receive your generous review score. We have taken note of your feedback. We do provide 2in1 & 3in1 local Penang coffee. We are glad to hear that you enjoyed your stay with us. We hope to welcome you back in the near future.

8/10 Bien

Yoong Fong

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en juin 2023
Réponse de The Management le 23 juin 2023
Dear Yoong Fong, thank you for choosing to stay with us at The Granite Luxury Hotel. Your generous review has been shared among the team. We are glad to hear that you enjoyed your stay with us. We hope to welcome you back in the near future.

8/10 Bien

Lim

Séjour de 3 nuits en juin 2023
Réponse de The Management le 21 juin 2023
Dear Lim, we are happy to receive your generous review score. It is in our nature to serve you passionately, and make the experience of your stay a home away from home. All of us are looking to welcome you back to The Granite Luxury Hotel.

8/10 Bien

Dr Winston

Séjour de 3 nuits en juin 2023
Réponse de The Management le 20 juin 2023
Dear Dr Winston, thank you for choosing to stay with us at The Granite Luxury Hotel. We are happy to receive your generous review score. We are glad to hear that you enjoyed your stay with us. We hope to welcome you back in the near future.

8/10 Bien

Belinda

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Good but the ock is separate and not connected Convenient rea
Séjour de 2 nuits en mai 2023
Réponse de The Management le 8 juin 2023
Dear Belinda, thank you for choosing to stay with us at The Granite Luxury Hotel. We are happy to receive your generous review score. We hope to welcome you back in the near future.

4/10 Médiocre

Brendan Thomas

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
If you plan on sleeping between 8pm and 12 midnight it will not happen as there is a karaoke music bar, very noisey and constant every night. When you book there will be no mention of the bar or noise created by it, you get the pleasure of finding out on your first night of holiday.
Séjour de 7 nuits en mai 2023
Réponse de The Management le 18 mai 2023
Dear Brendan Thomas, thank you for choosing to stay with us at The Granite Luxury Hotel. We are happy to receive your generous review score. We have taken note of your feedback. Please be informed that we have highlighted this issue to our fellow neighbour. Everyone on the team is honoured to have served you during your stay. We hope to welcome you back in the near future.

10/10 Excellent

Djuni

Séjour de 2 nuits en mai 2023
Réponse de The Management le 30 mai 2023
Dear Djuni, thank you for choosing to stay with us at The Granite Luxury Hotel. We are happy to receive your generous review score. We are glad to hear that you enjoyed your stay with us. We hope to welcome you back in the near future.

8/10 Bien

Yew hock

Séjour de 3 nuits en avril 2023
Réponse de The Management le 4 mai 2023
Dear Yew hock, we are happy to receive your generous review score. It is in our nature to serve you passionately, and make the experience of your stay a home away from home. All of us are looking to welcome you back to The Granite Luxury Hotel.

8/10 Bien

Cindy

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
A nice hotel with very friendly staff
Séjour de 1 nuit en avril 2023
Réponse de The Management le 7 avr. 2023
Dear Cindy, thank you for choosing to stay with us at The Granite Luxury Hotel. We are happy to receive your generous review score. We are glad to hear that you enjoyed your stay with us. We hope to welcome you back in the near future.

10/10 Excellent

Gordon

Les points forts : Propreté et confort de la chambre
Séjour de 4 nuits en mars 2023
Réponse de The Management le 17 mars 2023
Dear Mr Gordon, your perfect review rating has been shared among the team and everyone is extremely happy that you enjoyed your stay with us. We hope your next stay is just around the corner. And we look forward to welcome you back for another excellent stay at The Granite Luxury Hotel.

10/10 Excellent

Elizabeth

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
This is a high rise hotel with great view of Georgetown, Penang Island in Malaysia. View at night with nice breeze was beautiful. Our room was spacious with nice amenities, clean and good water pressure showers! Staff for parking was helpful and friendly as you park the car in an automatic vertical elevator and as guest given a card to access car at anytime via free validation card. Parking staff also got early morning cab for non urgent clinic appt nearby. There are signs for “restaurant” but found out restaurant still a “work in progress.” Lots of restaurants nearby, street hawker food stalls, shopping mall, coffee shops, buses, etc. A must to see is the infinity pool on top floor! WOW! One part of pool the bottom is glass so you can look straight down to ground level. 😅
Séjour de 4 nuits en mars 2023
Réponse de The Management le 13 mars 2023
Dear Elizabeth, your perfect review rating has been shared among the team and everyone is extremely happy that you enjoyed your stay with us. We hope your next stay is just around the corner. And we look forward to welcome you back for another excellent stay at The Granite Luxury Hotel.

8/10 Bien

Len, Croydon

Les points forts : Propreté et infrastructures et conditions de l’hébergement
For a property claiming to be luxury, there is definitely a lack of ammenities. Laundry facilities supposed to on site on their website but was told it is no longer available. Location is close to transport and food.
Séjour de 5 nuits en mars 2023
Réponse de The Management le 13 mars 2023
Dear Len, thank you for staying with us at The Granite Luxury Hotel and writing us a review. We have taken note of your feedback. Our self laundry machine is out of order for a few days. We apologies for the inconvenient cause. Everyone on the team is honoured to have served you during your stay. We hope to welcome you back in the near future.

10/10 Excellent

KOK

Séjour de 2 nuits en janvier 2023
Réponse de The Management le 7 mars 2023
Dear Kok, your perfect review rating has been shared among the team and everyone is extremely happy that you enjoyed your stay with us. We hope your next stay is just around the corner. And we look forward to welcome you back for another excellent stay at The Granite Luxury Hotel.

10/10 Excellent

Eamon

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Convenient location, well appointed, sizeable suites andmire importantly, very friendly, attentive and efficient staff
Séjour de 2 nuits en janvier 2023
Réponse de The Management le 7 févr. 2023
Dear Eamon, your perfect review rating has been shared among the team and everyone is extremely happy that you enjoyed your stay with us. We hope your next stay is just around the corner. And we look forward to welcome you back for another excellent stay at The Granite Luxury Hotel.

10/10 Excellent

Michael

Les points forts : Propreté et confort de la chambre
Séjour de 3 nuits en janvier 2023
Réponse de The Management le 25 janv. 2023
Dear Mr Michael, your perfect review rating has been shared among the team and everyone is extremely happy that you enjoyed your stay with us. We hope your next stay is just around the corner. And we look forward to welcome you back for another excellent stay at The Granite Luxury Hotel.

6/10 Satisfaisant

Nadia

Voyage en famille
Les points faibles : Propreté et équipements
Room did not have any bedroom slippers, floors in the room were dusty and sandy and parking for larger vehicles were a bit of a hassle.
Séjour de 2 nuits en janvier 2023
Réponse de The Management le 19 janv. 2023
Dear Ms Nadia, thank you for staying with us at The Granite Luxury Hotel and writing us a review. We have taken note of your feedback. We apologies for the inconvenient cause. Everyone on the team is honoured to have served you during your stay. We hope to welcome you back in the near future.

10/10 Excellent

Adelene

Séjour de 1 nuit en décembre 2022
Réponse de The Management le 18 nov. 2023
Dear Adelene, we are happy to receive your generous review score. All of us are looking to welcome you back to The Granite Luxury Hotel.

10/10 Excellent

Maya

Les points forts : Propreté et confort de la chambre
Séjour de 2 nuits en novembre 2022
Réponse de The Management le 23 nov. 2022
Dear Maya, your perfect review rating has been shared among the team and everyone is extremely happy that you enjoyed your stay with us. We hope your next stay is just around the corner. And we look forward to welcome you back for another excellent stay at The Granite Luxury Hotel.

6/10 Satisfaisant

Bobby, Vancouver

Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
Management staff was excellent but hotel is too noisy
Séjour de 11 nuits en novembre 2022

6/10 Satisfaisant

KUMPOON

Voyage en groupe
Les points forts : Propreté et confort de la chambre
Service Apartment Will be appropriate
Would have been. enter if the common area is also Air Con., Property per se is satisfactory., Nothing to shout about.
Séjour de 4 nuits en juillet 2022
Réponse de The Management le 31 oct. 2022
Dear KUMPOON, thank you for staying with us at The Granite Luxury Hotel and writing us a review. We have taken note of your feedback. Everyone on the team is honoured to have served you during your stay. We hope to welcome you back in the near future.

10/10 Excellent

Herbert

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I chose the property as they have option for suite, ie the bedroom is separate with a door. so i can use the dining area for my business discussion
Séjour de 4 nuits en septembre 2022
Réponse de The Management le 7 oct. 2022
Dear Mr Herbert, thank you for staying with us at The Granite Luxury Hotel. We are happy to receive your generous review score. Our unique suites are one of the many things our hotel has to offer. We are glad to hear that you enjoyed your stay with us. We hope to welcome you back in the near future.

6/10 Satisfaisant

Swee Loong

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juin 2022

8/10 Bien

Joehari

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Nice room size, clean, great shower and overall comfortable stay
Séjour de 3 nuits en mai 2022
Réponse de M Summit 191 Executive Hotel Suites le 31 mai 2022
Dear Joehari, your perfect review rating has been shared among the team and everyone is extremely happy that you enjoyed your stay with us. We hope your next stay is just around the corner. And we look forward to welcome you back for another excellent stay.

10/10 Excellent

Toh

Séjour de 4 nuits en avril 2022
Réponse de M Summit 191 Executive Hotel Suites le 9 mai 2022
Dear Toh, your perfect review rating has been shared among the team and everyone is extremely happy that you enjoyed your stay with us. We hope your next stay is just around the corner. And we look forward to welcome you back for another excellent stay.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et confort de la chambre
Séjour de 1 nuit en février 2022
Réponse de Ken, General Manager le 7 févr. 2022
Dear guest, thank you for your generous review score, we are glad to hear that you enjoyed your stay. Do stay safe and we hope to see you again in the near future.

8/10 Bien

Soon Chye

Voyage en famille
Les points forts : Propreté et confort de la chambre
Séjour de 4 nuits en décembre 2021
Réponse de Ken, General Manager le 30 déc. 2021
Dear Soon, thank you for your positive review score, we are glad to know that you enjoyed our suites. Do stay safe and we hope to see you again in the near future.

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et confort de la chambre
Every time need to validate parking ticket and Reception is at level 14. Only 2 lifts serving the whole hotel block. Bell Boy service only available after 12noon. Inroom facilities like drinking water only only 1 small bottle perday, laundry only provide 1 no's. perstay. Very small lobby which unable to handle if 3-4 room check in/out at once. Security is good as no outsiders can access Without room key car at the lift .
Séjour de 2 nuits en décembre 2021
Réponse de Ken, General Manager le 29 déc. 2021
Dear guest, thank you for your candid review, we are sorry to hear that you did not enjoy your stay. Our management has been informed of all the issues you have mentioned and will take the necessary actions. Do stay safe and we hope to see you again in the near future.

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté
Surrounding of the suite is very noisy when self serving car park escalator is in operation. Sound proofs is very bad.
Séjour de 2 nuits en novembre 2021
Réponse de Ken, General Manager le 2 déc. 2021
Dear guest, thank you for your candid review, we are sorry to hear that you had an unpleasant experience. We are including soundproofing works in our new extension which will be opened soon. However, we would like to apologise for the inconvenience. Thank you for choosing us and we hope to see you again in the near future.