Hey there, Sandra! Thank you for the 8/10 rating. We trust that you had a memorable stay and that you will be back sometime soon for more rockin' fun! Rock On! Michael Smeeton Executive Assistant Manager

Dear Guest, Thank you for taking the time to rate your stay experience with us. We trust that all was well and that you'll be back in no time for more rockin' fun! Rock On! Michael Smeeton Executive Assistant Manager

Dear Guest, Thanks for the rockin' review! It is great to see that you had such a nice time at the hotel and appreciated the services rendered to you. The pool is our crowning glory being 26,000 sq ft in size, featuring a kids play area with the three slides and other play equipment, which are a huge hit with the kids. There are also plenty of nooks and crannies for adults to find some rest and relaxation away from the little rockers. Looking forward to more rockin' moments with you! Rock On! Michael Smeeton Executive Assistant Manager

Thanks for the rockin' review, Mathieu! We are very glad to read that you had a great stay and enjoyed the unique vibrancy and atmosphere that Hard Rock Hotel Penang offers. Looking forward to your future stays! Rock On! Michael Smeeton Executive Assistant Manager

Hi John,Thank you for your feedback.We hope you had a great time during your stay with us and look forward to seeing you back for another exciting stay soon.Rock On!Tobias LackermeierExecutive Assistant Manager

Hi Mehdi,Thank you for your feedback.We hope you had a great time during your stay with us and look forward to seeing you back for another exciting stay soon.Rock On!Tobias LackermeierExecutive Assistant Manager

Hi Edmund, I would like to express our sincere apologies for the inconveniences you encountered during your recent stay at Hard Rock Hotel Penang. Your feedback is invaluable to us, and we take your comments seriously.I understand that the initial room assignment did not meet your expectations, and the subsequent relocation to a room farther from the entrance added unnecessary discomfort to your stay. Please accept our deepest apologies for any inconvenience caused.Our team strives to provide a seamless and enjoyable experience for all our guests, and it's disheartening to learn that we fell short of your expectations on this occasion. I assure you that we are addressing the issues you raised to prevent similar occurrences in the future.Once again, we apologize for any inconvenience you experienced and appreciate your feedback, which helps us continually enhance our services.Kind Regards,Tobias LackermeierExecutive Assistant Manager

Hi Wei Seong,Thank you for your feedback.We hope you had a great time during your stay with us and look forward to seeing you back for another exciting stay soon.Rock On!Tobias LackermeierExecutive Assistant Manager

Hi David,Thank you for your feedback.We hope you had a great time during your stay with us and look forward to seeing you back for another exciting stay soon.Rock On!Tobias LackermeierExecutive Assistant Manager

Hi DIPANJAN,Greetings from Hard Rock Hotel Penang!I want to express our sincere gratitude for taking the time to provide us with your valuable feedback. We truly appreciate your detailed insights, and your comments have been carefully reviewed by our management team.Food Quality: We apologize for any disappointment you experienced with the breakfast spread and room dining options. Your feedback regarding the quality of food, including the issue with stale fruits, is taken seriously. We are committed to enhancing our culinary offerings, and your input will guide us in making the necessary improvements.Quality of Rooms: We acknowledge your observations regarding the rooms, including the need for refurbishment and concerns with the safety latch and curtains. Our team will address these issues promptly to ensure that our accommodations meet the high standards our guests expect.Pool Area Towels: We apologize for the inconvenience caused by the shortage of towels in the pool area. Rest assured, we will take steps to ensure a sufficient supply is maintained to meet the needs of our guests.Staff: We are delighted to hear that our staff's helpfulness contributed positively to your experience. We will ensure that the team continues to deliver exceptional service throughout your stay.Your feedback is invaluable to us as we strive to provide a truly 5-star experience for our guests. Rest assured that the necessary measures will be taken to address the areas you highlighted.Once again, thank you for choosing Hard Rock Hotel Penang, and we hope to have the opportunity to welcome you back, delivering an improved and enhanced experience.Rock On!Tobias LackermeierExecutive Assistant Manager

Hi Carol,On behalf of the entire team at Hard Rock Hotel Penang, I want to express our heartfelt gratitude for your kind words regarding the exceptional service provided by our staff at the counter.We are thrilled to hear that our team's efforts, particularly in facilitating the early check-in to accommodate your little one, contributed positively to your experience. Delivering exceptional service is at the core of what we do, and knowing that we made a difference for you is truly rewarding.Once again, thank you for choosing Hard Rock Hotel Penang. We look forward to welcoming you back for more rockin' experiences in the future!Rock On!Tobias LackermeierExecutive Assistant Manager

Hi Cecilia Jane,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We're sorry to see that you did not enjoy your dining experience during your stay. Your feedback on the breakfast served has been shared with the culinary team, and they are constantly working to improve the quality and quantity of food available in the buffet.Thank you for staying with us and we hope to welcome you back for another rocking stay soon.Kind regards,Tobias LackermeierExecutive Assistant Manager

Hi Wan Kasmawati,Thank you for your feedback.We hope you had a great time during your stay with us and look forward to seeing you back for another exciting stay soon.Rock On!Tobias LackermeierExecutive Assistant Manager

Hi Pak Yii,Thank you for rating us! We can't wait to have you back again at Hard Rock Hotel Penang for another rockin' experience.Rock On!Tobias LackermeierExecutive Assistant Manager

Hi,Thanks for the smashing review.We appreciate you taking the time to provide us with feedback on your stay. It is great to see that you thoroughly enjoyed yourself with us and we look forward to hosting you again for more rockin' fun!Rock On!Tobias LackermeierExecutive Assistant Manager

Hi Gail,Thank you for taking the time to review your stay with us.I am sorry to read that there were certain aspects of your stay that were below expectation, which reduced your overall enjoyment at the hotel. We endlessly endeavour to provide amazing Rock 'n' Roll guest experiences, and we deeply regret for the shortfall that may have taken away the enjoyment during your stay. Rest assured we have taken your feedback seriously and followed up each of your issues with the appropriate departments.Once again, our apologies for not meeting some of your expectation on this occasion and hope that you will consider the hotel again.Kind Regards,Tobias LackermeierExecutive Assistant Manager

Hi ROSE,Thank you for your feedback.We hope you had a great time during your stay with us and look forward to seeing you back for another exciting stay soon.Rock On!Tobias LackermeierExecutive Assistant Manager

Hi Saraswathy,Thanks for taking the time to give us feedback on your stay. Would you like to tell us more as to why we scored poorly in a bit more detail? It is through your feedback that we can improve our services and set the bar for delivering authentic experiences so please feel free to tell us about it. Looking forward to hearing from you. Kind Regards,Tobias LackermeierExecutive Assistant Manager

Hi Jessebel,Thanks for the terrific review, we love having you as our guest!We love providing our guests with a terrific experience, so it rocks for us to hear that Hard Rock Penang made your staycation great.Thank you for staying with us and we hope to welcome you back for another rocking stay soon.Rock On!Tobias LackermeierExecutive Assistant Manager

Hi Nur Afiqah,Thank you for the amazing review.We are very glad to read of your enjoyment and satisfaction, and to see that you found so much of the hotel's facilities and services to exceed your expectation. Thank you for staying with us, and we look forward to another chance to serve you.Rock On! Tobias Lackermeier Executive Assistant Manager

Hi GAM,Thank you for rating us! We can't wait to have you back again at Hard Rock Hotel Penang for another rockin' experience.Rock On!Tobias LackermeierExecutive Assistant Manager

Hi Chew,Thank you for rating us! We can't wait to have you back again at Hard Rock Hotel Penang for another rockin' experience.Rock On!Tobias LackermeierExecutive Assistant Manager

Hi CHIN CHEK,Thank you for taking the time to review your stay with us.Apologize as you were unable to check-in on time. The Front Office Manager taken such comments very seriously to ensure consistent service is rendered to our guest in the future. We hope to improve on this going forward.We trust that all else was indeed well during your stay and we look forward to hosting you again.Rock On! Tobias Lackermeier Executive Assistant Manager

Hi Mogami,Thank you for your feedback.We hope you had a great time during your stay with us and look forward to seeing you back for another exciting stay soon.Rock On!Tobias LackermeierExecutive Assistant Manager

Hi Seh,Thanks for the amazing review.We're flattered to hear your opinion of us. Always happy to know we provided as we promote and hope we'll see you again soon for more rocking experiences.Rock On!Tobias LackermeierExecutive Assistant Manager

Hi allissa,Thank you for your feedback.We hope you had a great time during your stay with us and look forward to seeing you back for another exciting stay soon.Rock On!Tobias LackermeierExecutive Assistant Manager

Hi Felicia,Thank you for taking the time to review your stay with us.Our team will be pleased to know you were so satisfied with the friendliness and professionalism of their service, which is something they take great pride in.Thank you for staying with us and we hope to welcome you back for another rocking stay soon.Rock On!Tobias LackermeierExecutive Assistant Manager

Hi Iris,Thank you for your feedback.We hope you had a great time during your stay with us and look forward to seeing you back for another exciting stay soon.Rock On!Tobias LackermeierExecutive Assistant Manager

Hi Ngiap Heng,Thank you for your feedback.We hope you had a great time during your stay with us and look forward to seeing you back for another exciting stay soon.Rock On!Tobias LackermeierExecutive Assistant Manager

Hi Kheng Joo,Thanks for the smashing review, Kheng Joo!We're flattered to hear your opinion of us. Always happy to know we provided as we promote and hope we'll see you again soon for more rocking experiences.Rock On!,Tobias Lackermeier Executive Assistant Manager

Hi YANPING,Thank you for the amazing review.We are very glad to read of your enjoyment and satisfaction, and to see that you found so much of the hotel's facilities and services to exceed your expectation. Thank you for staying with us and we hope to welcome you back for another rocking stay soon.Rock On!Tobias LackermeierExecutive Assistant Manager

Hi Ahmad Ibrahim,Thank you for your feedback.We hope you had a great time during your stay with us and look forward to seeing you back for another exciting stay soon.Rock On!Tobias LackermeierExecutive Assistant Manager

Hi Sameerah,Thank you for rating us! We can't wait to have you back again at Hard Rock Hotel Penang for another rockin' experience.Rock On!Tobias LackermeierExecutive Assistant Manager

Hi Roberto,Thank you for rating us.We hope you had a great time during your stay with us and look forward to seeing you back for another exciting stay soon.Rock On!Tobias LackermeierExecutive Assistant Manager

Hi Satoo,Thank you for rating us.We hope you had a great time during your stay with us and look forward to seeing you back for another exciting stay soon.Rock On!Tobias LackermeierExecutive Assistant Manager

Hi James,Thank you for sharing your feedback of your recent stay at Hard Rock Hotel Penang.We are very glad to read of your enjoyment and satisfaction, and to see that you found so much of the hotel's facilities and services to exceed your expectation.Thank you for staying with us, and we look forward to another chance to serve you.Rock On!Tobias LackermeierExecutive Assistant Manager

Hi Hyun hee,Thank you for your feedback.We hope you had a great time during your stay with us and look forward to seeing you back for another exciting stay soon.Rock On!Tobias LackermeierExecutive Assistant Manager

Hi Wee Peng,Thanks for the perfect score!We hope you had a great time during your stay with us and look forward to seeing you back for another exciting stay soon.Rock On!Tobias LackermeierExecutive Assistant Manager

Hi Edwin,Thanks for the perfect score!We hope you had a great time during your stay with us and look forward to seeing you back for another exciting stay soon.Rock On!Tobias LackermeierExecutive Assistant Manager

Hi akeel amjid,Thanks for the smashing review!Glad to read that you had such a great Hard Rock experience with us and enjoyed many of our offerings.Hard Rock Hotel Penang is indeed a great place for families. The facilities and amenities we provide are largely catered to families with children and there's nothing that brings us more joy than to know that the little rockstars are having a great time.Once again, thank you for the rockin' review and we hope to see you again for more fun times!Rock On!Michael SmeetonGeneral Manager

Hi Elizabeth,Thank you for sharing your feedback of your recent stay at Hard Rock Hotel Penang.We are very glad to read of your enjoyment and satisfaction, and to see that you found so much of the hotel's facilities and services to exceed your expectation.Thank you for staying with us, and we look forward to another chance to serve you.Rock On!Michael SmeetonGeneral Manager

Hi Elizabeth,We hope you thoroughly enjoyed your time with us and that we'll see you again, hopefully in the near future!Rock On!Michael SmeetonGeneral Manager

Hi Shareefah,Thank you for taking the time to review your stay with us.It is great to see that you had a fabulous time with us, and that you found the service that we provided to be so good.Your feedback on the areas where we need to improve has been shared with respective departments for immediate improvement.Thank you for staying with us and we hope to welcome you back for another rocking stay soon.Rock On!Michael SmeetonGeneral Manager

Hi Nor Anuar,Thanks for taking to review your stay with us.We hope you had a great time during your stay with us and look forward to seeing you back for another exciting stay soon.Rock On!Michael SmeetonGeneral Manager

Hi Peng Chon,Thank you for taking the time to review your stay with us.I am disappointed to read of the instances that left you feeling underwhelmed with your stay experience.I apologize that there was a lapse in standards during your visit but assure you that your feedback will be shared with the relevant department heads for their immediate improvement.Once again, I apologize that our services left you feeling underwhelmed. We look forward to showing you the true Hard Rock experience should you decide to return.Kind Regards,Michael SmeetonGeneral Manager

Hi Stephen,Thank you for sharing your feedback of your recent stay at Hard Rock Hotel Penang.We are very glad to read of your enjoyment and satisfaction, and to see that you found so much of the hotel's facilities and services to exceed your expectation.Thank you for staying with us, and we look forward to another chance to serve you.Rock On!Michael SmeetonGeneral Manager