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Avis sur WoodSpring Suites Raleigh Garner

2.5 out of 5
WoodSpring Suites Raleigh Garner
142 Cleveland Crossing Drive, Garner, NC

Avis

5,6
Note des voyageurs de 10 (Excellent), d’après 54 avis sur 249." "
Note des voyageurs de 8 (Bien), d’après 40 avis sur 249." "
Note des voyageurs de 6 (Satisfaisant), d’après 36 avis sur 249." "
Note des voyageurs de 4 (Médiocre), d’après 40 avis sur 249." "
Note des voyageurs de 2 (Horrible), d’après 79 avis sur 249." "

6,6/10

Propreté

6,0/10

Personnel et service

5,6/10

Équipements

6,2/10

Infrastructures et conditions de l’hébergement

6,0/10

Écoresponsabilité

Avis

10/10 Excellent

Jose

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en avril 2024
Réponse de Mike le 6 mai 2024
Thank you

2/10 Horrible

Robert

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Unprofessional, lack of customer services
Séjour de 2 nuits en avril 2024
Réponse de Mike le 10 avr. 2024
Hello,We have professional staff following industry standard process. Please provide detail information.

2/10 Horrible

Laura

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Disgusting bed was uncomfortable. Just all around ghetto
Séjour de 1 nuit en avril 2024
Réponse de Mike le 10 avr. 2024
Hello,We have many guests staying with us and extremely satisfied. Please provide detail information.

4/10 Médiocre

Sidney

Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Had to stay as a last resort and everyone else was sold out. The bed was not comfortable. It wasn’t dirty but the whole place smelled like week and smoke.
Séjour de 1 nuit en avril 2024
Réponse de Mike le 8 avr. 2024
Thank you

10/10 Excellent

Crystal

Voyage en famille avec de jeunes enfants
Les points forts : Équipements
Everything was Perfect we were very Satisfied and would stay there again. Very Pleasant Staff!
Séjour de 7 nuits en mars 2024
Réponse de Mike le 8 avr. 2024
Thank you

8/10 Bien

Tony

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
Great , clean location
Séjour de 1 nuit en mars 2024
Réponse de Mike le 11 mars 2024
Thank you

8/10 Bien

Debr

Séjour de 1 nuit en janvier 2024
Réponse de Mike le 5 févr. 2024
Thank you for staying with us.

8/10 Bien

Eloise

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Well lit around the place
Séjour de 2 nuits en décembre 2023
Réponse de Mike le 5 févr. 2024
Thank you for staying with us.

10/10 Excellent

Steven

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place to stay
Im staying here for the moment. Great staff even the new lady is on point pike she has worked here for years.
Séjour de 14 nuits en janvier 2024
Réponse de MIke le 19 janv. 2024
Thank you

10/10 Excellent

Eloise

Séjour de 2 nuits en décembre 2023
Réponse de MIke le 19 janv. 2024
Thank you for staying with us.

6/10 Satisfaisant

William

Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
this is for a long stay type of a place no clerks at nite etc
Séjour de 3 nuits en décembre 2023
Réponse de Mike le 30 déc. 2023
Thank you.

6/10 Satisfaisant

Luis

Séjour de 1 nuit en décembre 2023
Réponse de Mike le 16 janv. 2024
Thank you

10/10 Excellent

Steven

Séjour de 14 nuits en décembre 2023
Réponse de Mike le 19 déc. 2023
Thank you for staying with us.

10/10 Excellent

Johnnie

Séjour de 8 nuits en novembre 2023
Réponse de Mike le 30 déc. 2023
Thank you for acknowledging our nice hotel.

2/10 Horrible

Laresha

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The front desk associate refused to check me out at 11 because she was upset that I didn’t stay the remainder of my stay. She decided to check me out at 1:45 pm so that the hotel could charge me a 50$ late check out fee. Luckily, i was a rational thinker and i made her provide me with a letter on the hotel’s letter head explaining why she was unable to check me out at 11 am. Her explanation was because the manager was the only person whom could do so, which was a lie. So i did get a refund AFTER contacting expedia. Never visiting here again.
Séjour de 7 nuits en novembre 2023
Réponse de Mike le 19 déc. 2023
Thank you. Expedia booking Refund is lengthy process as we have work with Expedia that delay process.

10/10 Excellent

Michelly, BUFORD

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great breakfast! Fast check in!
Réponse de Mike le 19 déc. 2023
Thank you

2/10 Horrible

Deanna

Séjour de 2 nuits en novembre 2023
Réponse de Mike le 30 déc. 2023
Thank you

2/10 Horrible

Jose

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I’m my do night staying here never change my blankets or gave me fresh clean towel very bad experience
Séjour de 2 nuits en novembre 2023
Réponse de Mike le 19 déc. 2023
Thank you

2/10 Horrible

Brawlun

Voyage d’affaires, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Poor customer service. Staff was extremely rude when I asked for another key card since mine was locked in the room.
Séjour de 21 nuits en octobre 2023
Réponse de Mike le 19 déc. 2023
Thank you

2/10 Horrible

Frederick

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Wood spring Garner,Nc Roaches
I originally booked for a queen bed room ,but received a double due too overbooking but I could not sleep comfortably due too roaches in the room,and due too overbooking I could not get another room,I told the front desk I would like a full refund,and the gave me the email address too the GM I emailed him several times no response,finally I called back too the property and the message he left for me was he would not refund my money and post whatever pics I had and do whatever else I had too,so that let me know he does not care
Séjour de 1 nuit en novembre 2023
Réponse de Mike le 19 déc. 2023
Thank you for bringing this to our attention. We will take necessary action.

6/10 Satisfaisant

Umecca

Voyage en couple
Les points faibles : Personnel et service et équipements
It was like being at a apartment complex
Séjour de 2 nuits en novembre 2023
Réponse de Mike le 7 nov. 2023
Thank you for staying with us.

6/10 Satisfaisant

Jason

Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
Super disappointing
It was just okay. The room was clean enough but the matress was really thin a d ontop of nothing more than a basic metal frame, and I mean basic. There were only 2 pillows, both of which were paper thin. The bed covers were so cheap and thing a d kinda rough except for the sheets. I have stayed in cheaper hotels with better bedding and pillows.
Séjour de 2 nuits en novembre 2023
Réponse de Mike le 6 nov. 2023
We do provide additional pillow if requested.

10/10 Excellent

Kasonia

Les points forts : Propreté
Séjour de 1 nuit en novembre 2023
Réponse de Mike le 7 nov. 2023
Thank you

4/10 Médiocre

Amael

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
J
Séjour de 1 nuit en novembre 2023
Réponse de Mike le 6 nov. 2023
Thanks

10/10 Excellent

Jacob

Séjour de 13 nuits en octobre 2023
Réponse de Mike le 19 déc. 2023
Thank you

10/10 Excellent

Delmonta

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Mike le 5 nov. 2023
Thank you

2/10 Horrible

Ashley

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Mike le 5 nov. 2023
Thank you.

10/10 Excellent

Alba

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nothing
Séjour de 1 nuit en octobre 2023
Réponse de Mike le 6 nov. 2023
Thank you

8/10 Bien

Ron

Les points faibles : Personnel et service
Séjour de 4 nuits en octobre 2023
Réponse de Mike le 5 nov. 2023
Thank you for staying with us.

10/10 Excellent

Luis

Réponse de Mike le 19 déc. 2023
Thank you

8/10 Bien

James

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en octobre 2023
Réponse de Mike le 6 nov. 2023
Thank you for staying with us

2/10 Horrible

Ava

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The first room we stayed in had roaches so they moved us to another room which had roaches also and the toilet didn’t work.
Séjour de 2 nuits en octobre 2023
Réponse de Mike le 5 nov. 2023
Thank you for staying with us. We will take action.Mike

2/10 Horrible

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Roaches
Séjour de 1 nuit en octobre 2023
Réponse de Mike le 6 nov. 2023
I am sorry you stay was not satisfactory. We have many guests staying at our hotel with high level of satisfaction. We will investigate.

10/10 Excellent

Tamara

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
So far so good,
Séjour de 7 nuits en octobre 2023
Réponse de GM le 5 nov. 2023
Thank you

2/10 Horrible

Arianna

Voyage d’affaires, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was chosen due to being extended stay and we wanted something home like. Upon checking in, we were greeted by an older female. The female started going through the motions. She then made a face and continued making the face when she found out we were staying for a night. She kept reiterating that this was an extended stay hotel. I said ma'am we are staying here for a wedding. She then reiterated that it was an extended stay hotel. She stopped checking us in to text on her cellphone and completely ignored us for about 2 minutes. The company charged my card prior and she proceeded to charge it once more although we told her I had paid. Upon receiving the key card, we went to the room to find it unkept in the bathroom. We removed the bedding and found a dead bug. When my boyfriend went to the front to ask for another room, I observed a roach climb the wall. The lady came back and was very unprofessional after I said I would like a refund. She slammed things and said well I can't rent the room now. She proceeded to contact her manager and the manager refused to give me a refund as she lied and said we were in the room for an hour. Proceeded to ask what we were doing. We had been unloading luggage and went searching once we saw the dirty sink and dead bug. After calling her out on lying, she issued a refund. This is the worst hotel I've ever been to and the lady at the front desk is unprofessional and rude even when you are respectful.
Séjour de 2 nuits en septembre 2023
Réponse de GM le 5 nov. 2023
We will investigate and take necessary action.

10/10 Excellent

Wesley

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was friendly helpful and professional property pretty much stay cleaned the whole time I've been here
Séjour de 17 nuits en août 2023

2/10 Horrible

glenda

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 27 nuits en juillet 2023

4/10 Médiocre

Wendy

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Door didn’t lock. Hotel says non smoking but entire room smelled like smoke. Beds were small, not enough towels for number of people in the room, would never stay here again- it was just very late and we needed a place to stay.
Séjour de 1 nuit en juillet 2023

2/10 Horrible

Todd

Séjour de 1 nuit en juillet 2023

4/10 Médiocre

Sharon

Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
No AC, no cold fridge. TV channels not working. Not offered a new room. Not told no towels on day 2. Hours 10-4 not normal business hours to even get a clean towel. But sure worried to send someone to get my credit card for deposit for a regrettable day 2. Reported all issues but no corrections or apologies. Only thing good was shower head and water pressure to rinse of sweat from hot room.
Séjour de 1 nuit en juillet 2023

2/10 Horrible

marisa

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I booked 2 days before my trip. My flight was delayed, instead 9:40 , we land at 11 pm After claiming my car seat, I arrive around 1:30 am, previously I called in the afternoon to know the process because FD will be closed . I called to 500, the guy was sleeping, very rude told me I did have a reservation and hang up. I called again, he said the same and hang up. I was traveling with a 17 months old baby, car seat and baby bag. I called him again, he said “ stop calling, I really don’t care that is 1:30 am and you are traveling with a baby, I don’t care” Horrible person, horrible. I was there overnight with a baby, just one stranger helped me to go to other hotel, I wish that guy that work the overnight July 14 get fired, he does not deserve to work in hospitality, rude person no manners.
Séjour de 2 nuits en juillet 2023

2/10 Horrible

Sharon

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Horrible- AC, TV and fridge were broke and reported. No one told us no towels 2nd night UNLESS between 10-4 you exchange them?? Bizarre and inconvenient. Should’ve kept separate reservation for 2nd for new room with clean towels and AC, TV and fridge working. Room so hot, set on 60 a joke. It was just so wrong! Lost all cooler foods of meats, milk and yogurt. Although or coldest.
Séjour de 1 nuit en juillet 2023

8/10 Bien

Randall

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice friendly staff.
Séjour de 7 nuits en avril 2023

2/10 Horrible

angela

Séjour de 3 nuits en juin 2023

2/10 Horrible

angela

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
I was very disappointed with my stay for several reasons, 1. The property never stated they didn’t have irons, I had to go purchase one from Walmart. 2. I never knew that housekeeping don’t come and change your linen or bring new wash clothes and towels, I had to go purchase that as well at Walmart. 3. The toilet was broke and kept backing up.. with these things going on here it was very unacceptable for my stay.
Réponse de Mike le 15 juin 2023
Hello,Thank you for staying with us. Woodspring Suited is an extended stay hotel and we are able to provide an accommodation at extremely low price compared to other hotels along with Full Kitchen.1. You can borrow iron from us.2. We clean Room every two weeks.3. You should have contacted us about issue with Toilet.Mike GM

6/10 Satisfaisant

glenda

Séjour de 28 nuits en mai 2023

6/10 Satisfaisant

Gerald

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
You had to call to get front desk help to check in or out. No one answered when trying to check out
Séjour de 2 nuits en mai 2023

8/10 Bien

Dennis

Séjour de 4 nuits en mai 2023

2/10 Horrible

Ernest

Les points faibles : Personnel et service
No one to check me in
I was there at check in at 3:00 pm. No one was there to check me in and give me keys. Called all the customer service numbers with no answer. Waited until 3:30, had to get a room at the comfort inn next door. Will be requesting a refund from Woodbridge.
Séjour de 1 nuit en mai 2023

10/10 Excellent

glenda

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a pleasant time staying here.
Séjour de 23 nuits en avril 2023
Réponse de Mike le 1 mai 2023
Thank you for staying with us.