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Avis sur Topaz Lodge

2 out of 5
Topaz Lodge
1979 Hwy 395 South, Topaz Lake, Gardnerville, NV

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 284 avis sur 810." "
Note des voyageurs de 8 (Bien), d’après 289 avis sur 810." "
Note des voyageurs de 6 (Satisfaisant), d’après 140 avis sur 810." "
Note des voyageurs de 4 (Médiocre), d’après 62 avis sur 810." "
Note des voyageurs de 2 (Horrible), d’après 35 avis sur 810." "

8,0/10

Propreté

8,4/10

Personnel et service

7,8/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 Excellent

Olivier

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Rich le 14 mai 2024
Thank you for your recent stay.

8/10 Bien

Christophe & Sandra, France

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
sur la route entre le lac Tahoe et Yosemite
Hôtel mal indiqué, le nom n'est pas le même que celui indiqué sur le site. Motel éloigné de la ville (30 min en voiture). Très grande chambre avec vue sur lac, petit déjeuner compris avec possibilité de salé pour quelques dollards de plus, casino et resto dans l'hôtel. Bien pour une nuit de passage.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

Mark

Voyage en famille
Les points forts : Personnel et service
Not bad
Séjour de 1 nuit en mai 2024
Réponse de Rich le 23 mai 2024
Mark, It appears as though there may have been a small problem. IF you would please let us know what that may have been so we can look to assure that we improve. Thank you.

8/10 Bien

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Rich le 22 mai 2024
Thank you for your recent stay.

10/10 Excellent

Ann, Sun Valley

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The ladies at the front desk had the best customer service and super helpful!! Thank you ladies!!
Séjour de 1 nuit en mai 2024
Réponse de Rich le 14 mai 2024
Thank you for your stay. We have a great team and pride ourselves in being helpful. We hope to see you again soon.

10/10 Excellent

Enrique

Les points forts : Propreté
Great
Séjour de 1 nuit en avril 2024
Réponse de Rich le 3 mai 2024
Thank you for choosing us.

10/10 Excellent

Gregory

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Rich le 30 avr. 2024
Thank you for the kind rating. We continue to make improvements to the property and hope that they are noticed. Thank you for your stay.

8/10 Bien

Raul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Rich le 9 avr. 2024
Thank you for your stay. We hope to see you again soon.

10/10 Excellent

George

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Rich le 28 mars 2024
Thank you for your recent stay. We look forward to seeing you again soon.

10/10 Excellent

Jason

Séjour de 1 nuit en février 2024
Réponse de Rich le 28 mars 2024
Thank you for your recent stay. We look forward to seeing you again soon.

10/10 Excellent

Donald

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Rich le 21 févr. 2024
Thank you for your recent visit. We look forward to seeing you again soon.

8/10 Bien

Ping

Voyage en famille
Les points forts : Personnel et service et confort de la chambre
湖漂亮，日出很好看
赌场型汽车旅馆，比较旧，淡季住的人不多。性价比还不错。
Séjour de 1 nuit en janvier 2024
Réponse de Rich le 16 févr. 2024
Thank you for your recent visit. We hope that you enjoyed our family style casino.

4/10 Médiocre

Chris

Les points faibles : Propreté et confort de la chambre
Go elsewhere especially to eat
Séjour de 1 nuit en février 2024
Réponse de Rich le 13 févr. 2024
We are sorry that your experience did not live up to your expectations. Although, we may have a problem from time to time the restaurants receive great comments daily. We hope that you will give us another try in the future.

10/10 Excellent

LIDIA

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Muy bonito lugar pasamos una noche y fue divertido tranquilo
Séjour de 1 nuit en janvier 2024
Réponse de Rich le 29 janv. 2024
Thank you for staying with us. We are glad that you chose us and were able to relax. We hope to see you again soon.

10/10 Excellent

Wade

Séjour de 1 nuit en janvier 2024
Réponse de Rich le 29 janv. 2024
We want to thank you for your recent stay. We are glad that you enjoyed your stay and hope to see you again soon.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
A-
Séjour de 1 nuit en janvier 2024
Réponse de Rich le 12 janv. 2024
Thank you so Much for your recent stay. We hope to see you again soon.

6/10 Satisfaisant

Art

Voyage en couple
Séjour de 1 nuit en décembre 2023
Réponse de Rich le 13 févr. 2024
Thank you for your recent visit. We hope to see you again soon.

6/10 Satisfaisant

Michael

Séjour de 1 nuit en décembre 2023
Réponse de Rich le 2 janv. 2024
Thank you for staying with us. We hope that you consider us again in the future.

8/10 Bien

Homer, Soulsbyville

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2023
Réponse de Rich le 2 janv. 2024
Thank you for staying with us. We hope that you consider us again in the future.

10/10 Excellent

Richerd

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient, quiet, comfortable place to stop on our way to Southern California for the winter.
Séjour de 1 nuit en novembre 2023
Réponse de Rich le 19 nov. 2023
We thank you so much for your recent stay. Be safe and we hope to see you again soon.

8/10 Bien

Braden

Les points forts : Propreté et personnel et service
Comfortable
Séjour de 1 nuit en novembre 2023
Réponse de Rich le 13 nov. 2023
Thank you for your recent stay.

10/10 Excellent

Briana, Corning

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2023
Réponse de Rich le 10 nov. 2023
Thank you for your recent visit. We hope to see you again soon.

8/10 Bien

David

Séjour de 2 nuits en novembre 2023
Réponse de Rich le 7 nov. 2023
We thank you for your recent visit and are so glad that you enjoyed your stay.

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Comfy room. Spacious. Only stayed one night on the way to Yosemite. Restaurant food horrid.
Séjour de 1 nuit en octobre 2023
Réponse de Rich le 31 oct. 2023
We are glad that you enjoyed your room and are sorry to hear that your food experience was not up to your expectations. Throughout the day, we had one issue with a customers meal that may have been yours. We are sorry that it did not live up to your expectations.

8/10 Bien

Kathleene

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked the view of the lake and easy access to lakeside parks. Casino and restaurant are walkable. Tioga Pass, back entrance to Yosemite, is just 30 miles down the road. It would be nice to have better signage to the registration desk, since it is tucked into a corner of the casino.
Séjour de 1 nuit en octobre 2023
Réponse de Rich le 31 oct. 2023
Thank you for your thoughts on the signage and your recent stay.

10/10 Excellent

Jocelyn

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very good!
Comfortable and clean. Would come here again.
Séjour de 1 nuit en octobre 2023
Réponse de Rich le 31 oct. 2023
We thank you for your recent visit. We appreciate you choosing us and look forward to a future visit.

10/10 Excellent

Juan

Séjour de 1 nuit en octobre 2023
Réponse de Rich le 19 nov. 2023
We appreciate you choosing us to visit. We are glad that your stay was a good one.

10/10 Excellent

Michael

Séjour de 2 nuits en octobre 2023
Réponse de Rich le 10 nov. 2023
We are glad that you enjoyed your stay. We hope to see you again soon.

8/10 Bien

Tina

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en octobre 2023
Réponse de Rich le 23 oct. 2023
Thank you so much for your recent stay.

10/10 Excellent

Gary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Rich le 23 oct. 2023
We are so glad that your visit was a great one. We hope to see you again soon.

10/10 Excellent

Kathleen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I love my stay at Topaz Lodge. I was in the area from Dayton, NV for baptism, not only was my room fresh and clean, comfy beds/pillows but the staff at the check in were amazing!! Friendly and helpful with a sense of humor! I would recommend them!! A
Séjour de 1 nuit en septembre 2023
Réponse de Rich le 23 oct. 2023
We strive to have a family presence and we are glad to hear that we portrayed that in your stay. Thank you for visiting.

10/10 Excellent

Larry

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place. Great restaurant with view. Friendly staff. Perfect
Séjour de 1 nuit en octobre 2023
Réponse de Rich le 23 oct. 2023
Thank you for your recent visit.

2/10 Horrible

Ana

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2023
Réponse de Rich le 11 oct. 2023
We apologize that you did not have a good experience. I know that our cooling towers were down during your recent stay and believe that this may have been what your rating is reflecting. We were able to get this operating by late Saturday night. We do thank you for your stay and letting us know. We continue to strive for excellence.

8/10 Bien

Nicole

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rooms are a little dated but kept very clean. Overall pretty comfortable stay. Restaurants on site are great.
Séjour de 1 nuit en septembre 2023
Réponse de Rich le 2 oct. 2023
Thank you for your stay. We are looking to make upgrades to the rooms soon.

6/10 Satisfaisant

Kim

Les points faibles : Confort de la chambre
Where is the outlet?
We stayed here for a family wedding near by. Just checking into the hotel there was no signage that we saw on where to enter. It was in a corner of the casino. The rooms were old. Could have potential. The bathrooms had no outlet in them. No counter space. It was clean enough. There was not an extra roll of toilet paper if needed. They had a sampling of shampoo/ conditioner but one was only half full they were different brands. Our room had a small fridge and microwave but my sisters next door did not. The casino was small we didn’t use much. The diner was good. Great service. The bar was ok. Smokey but it was in a casino.
Séjour de 2 nuits en septembre 2023
Réponse de Rich le 2 oct. 2023
We are looking into what went wrong. We do thank you for your stay and want you to know that we strive to provide exceptional stays. We are planning upgrades to the hotel soon.

10/10 Excellent

Lynn

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Loved everything about Topaz Lodge
We were visiting for a family wedding. We were very happy with everything. Everyone that worked there was exceptional! Beautiful view from room! Everything you need is easily accessible from meals, cocktails, munchies and comfortable bed. I loved the pillows. Was not disappointed!
Séjour de 3 nuits en septembre 2023
Réponse de Rich le 2 oct. 2023
We are so glad that you had a great stay.

10/10 Excellent

Leslie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de Rich le 25 sept. 2023
We want to say how much we appreciate your visit and look forward to a future visit.

10/10 Excellent

Teresa

Séjour de 1 nuit en septembre 2023
Réponse de Rich le 2 oct. 2023
Thank you for your stay, we hope to see you again soon.

2/10 Horrible

Eric

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et équipements
I paid for this through Expedia then gave them my credit card for "incidentals" even though there's no fridge or??? They charged my card another $104 and have been chasing it down for a week now with no returned calls. BEWARE
Séjour de 1 nuit en septembre 2023
Réponse de Rich le 13 sept. 2023
There is nothing to BEWARE of and once we became aware of this it was fixed in a timely manner. We thank you for communicating this to us so that we could address.

8/10 Bien

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Get away at Topaz
A nice place close to the lake and state line. Food was good, casino was a little smoky but still hospitable.
Séjour de 2 nuits en septembre 2023
Réponse de Rich le 13 sept. 2023
Thank you for visiting us. Although smoking is allowed in the casino areas, we do restrict smoking by the front desk and have updated air circulation units.

10/10 Excellent

Mathew

Séjour de 1 nuit en septembre 2023
Réponse de Rich le 2 oct. 2023
Thank you for your kind review. We hope to see you again soon.

8/10 Bien

Rebecca

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a wonderful stay at the Topaz Lodge. Rooms were clean and the staff was friendly and helpful. Each room has a lovely view of the lake and we were treated to a magnificent sunrise over the lake. We ate at the Steak House which we felt was way overpriced. The view of the lake was nice but it would have been even better from the coffee shop.
Séjour de 1 nuit en septembre 2023
Réponse de Rich le 13 sept. 2023
We continue to monitor our pricing and frequently receive comments about how reasonably priced we are as we are lower than that of our competitive set.

6/10 Satisfaisant

Victoria

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de Rich le 13 sept. 2023
Thank you for your recent visit.

10/10 Excellent

Amanda

Séjour de 2 nuits en septembre 2023
Réponse de Rich le 13 sept. 2023
Thank you, we hope to see you again soon.

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice staff Rooms very clean
Séjour de 3 nuits en août 2023
Réponse de Chris le 5 sept. 2023
Thanks for the feedback and taking the time to give us a good review, we appreciate it. I will pass this on to the whole staff!

4/10 Médiocre

Unchisa

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The room was extremely dirty. First step into the room brought unpleasant smell. There was a HUGE spider webs on the floor lamp. The size that can only be there after more than a month of not cleaning. There was also hair on the toilet paper. It was so dirty we had to check the bed thoroughly before sleeping. Luckily it seemed clean.
Séjour de 1 nuit en septembre 2023
Réponse de Chris le 5 sept. 2023
Hello and thank you for the feedback,I apologize for the condition of this room. Hotel managers that I know would agree with this advice; If this happens again, please notify the hotel immediately and check you in to a different room. Checking a guest into a dirty room is embarrassing and compromises the integrity of the facility and the staff- we work hard to do better! This is disappointing for us and I apologize your room wasn't ready for check-in. This should never occur: we have a team that cleans the room and a separate person tasked with inspecting the room. On a busy summer, mistakes can happen and we are constantly working to improve our systems and methods- we will discuss this room and your feedback to do better.Thank you again and I hope your afternoon is going well,Chris- Hotel Manager

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good stop on 395.
Check in was quick and efficient. The clerk was pleasant. The room was ready and clean and had a nice view of the lake and distant mountains.
Séjour de 1 nuit en août 2023
Réponse de Rich le 4 sept. 2023
We are so glad that everything went smoothly. Thank you for choosing us. We hope to see you again soon.

8/10 Bien

gertrude

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
Beautiful area. Good stop for a quick overnight. Steakhouse food overprice for an average meal. Clean and simple room. Pleasant front grass area. Doors stuck probably due to harsh winters.
Séjour de 1 nuit en août 2023
Réponse de Rich le 4 sept. 2023
Our food prices are lower than those is the area. Thank you for letting us know about your door. We will look into this right away.

6/10 Satisfaisant

Barry

Les points forts : Personnel et service
Séjour de 1 nuit en août 2023
Réponse de Rich le 4 sept. 2023
Thank you for your recent stay.