The good - the staff is friendly, the food is acceptable, the location is almost in the centre of the city. The bad - the staff is not up to the mark in services, the rooms are dated and most importantly, the hotel is geared up to dealing mainly with large groups mainly from Gujarat, which puts individual travelers at a disadvantage with respect to room cleaning, buffet breakfast, etc.
The staff tries hard, but is hampered by lack of training and comparison with benchmarks.
Five years back, this hotel would have been considered very good, but today, it's just average.
