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Avis sur Grant Hills Motel

2 out of 5
Grant Hills Motel
9372 U.S. 20 West, Galena, IL

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 488 avis sur 844." "
Note des voyageurs de 8 (Bien), d’après 268 avis sur 844." "
Note des voyageurs de 6 (Satisfaisant), d’après 60 avis sur 844." "
Note des voyageurs de 4 (Médiocre), d’après 22 avis sur 844." "
Note des voyageurs de 2 (Horrible), d’après 6 avis sur 844." "

9,2/10

Propreté

9,4/10

Personnel et service

8,6/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Bob

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great view, cute puppies
Séjour de 1 nuit en mai 2024

10/10 Excellent

Yanett

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy to find. Clean. Front desk was great!
Séjour de 2 nuits en mai 2024

10/10 Excellent

Kristin

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wonderful staff!
Séjour de 1 nuit en mai 2024

10/10 Excellent

Holly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Old motel, well maintained, with helpful innkeeper. Good value for tourist town.
Séjour de 1 nuit en mai 2024

8/10 Bien

D.

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Thanks for a nice stay. I appreciate the cleanliness of the room, and pleasant staff. There was only one small thing that I forgot to mention before I left that the sink in the bathroom needed to have the drain fixed. Minor problem. I will be back!
Séjour de 2 nuits en mai 2024

10/10 Excellent

marsha, Monona

Voyage en groupe
Wonderful people; quiet sleep; problem getting hot water
Séjour de 2 nuits en avril 2024

10/10 Excellent

Kenya

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very friendly customer service I will be back next year
Séjour de 2 nuits en avril 2024
Réponse de Sheri/Property Manager le 28 avr. 2024
Thank you so much for your feedback. I am happy you have made some memories with us. I am looking forward to having you as our guest in the near future.

10/10 Excellent

Karen

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
They have a fire pit, laundry room and kitchen that guests can use. There is a beautiful in ground pool.
Séjour de 2 nuits en avril 2024
Réponse de Sheri/Property Manager le 28 avr. 2024
Thank you for your feedback. I am looking forward to having you as our guest again in the near future

10/10 Excellent

Scott

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We have stayed at the Grant Hill Motel many times before, and we were happy to see the upgrades they had made.
Séjour de 1 nuit en avril 2024
Réponse de Sheri/Property Manager le 22 avr. 2024
Thank you for your feedback. We still have more rooms to work on, we will continue with the upgrade's. Thank you for noticing. I look forward to having you back as our guest in the near future.

10/10 Excellent

Kenneth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Sheri/Property Manager le 22 avr. 2024
Thank you for your feedback

8/10 Bien

Julie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Can't say enough about how friendly and helpful Sherry at from desk was. She was very attentive to our needs. Room was nice and clean.
Séjour de 1 nuit en avril 2024
Réponse de Sheri/Property Manager le 17 avr. 2024
Julie, thank you for your kind words and your feedback. I'm happy you made positive memories here in Galena. I really look forward to having you back as our guest again in the near future.

10/10 Excellent

Martha Garza

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Omg very clean.. we rested very well.. I had just had a procedure and the beds were comfortable and ambiance was peaceful.. the property is exceptionally clean… I would definitely recommend your stay here . Galena is a few minutes away..
Séjour de 2 nuits en avril 2024
Réponse de Sheri/Property Manager le 5 avr. 2024
Martha, thank you so much for the feedback. I am truly happy that you had a memorable stay with us, considering that you had a procedure and I hope all went well with that. I look forward to having you and your Sister as our guest again in the near future.

8/10 Bien

Debra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Sheri/Property Manager le 5 avr. 2024
Thank you for your feedback. Looking forward to having you again as our guest.

8/10 Bien

Becky

Very friendly,clean and quiet. Would go back again!
Séjour de 1 nuit en février 2024
Réponse de Sheri/Property Manager le 27 févr. 2024
Thank you for your feedback, I truly appreciate it. I look forward to having you back as our guest in the future.

8/10 Bien

Todd

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Sheri/Property Manager le 26 févr. 2024
Thank you for your feedback. Look forward to having you as our guest again in the near future

10/10 Excellent

Annie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great nest for discovering Galena.
I loved my quick trip to Galena. This motel is situated 2 min drive from everything. Absolutely gorgeous landscapes. The motel staff were friendly and helpful. Everything was sparkling clean. Very dog friendly.
Séjour de 1 nuit en février 2024
Réponse de Sheri/Property Manager le 25 févr. 2024
Thank you Annie, for your feedback I truly appreciate it. We look forward to having you make more memories with us.

10/10 Excellent

Lori

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This is a very nice motel. The room was clean and well appointed with a microwave and mini fridge. It is very convenient to Galena. Staff was cordial and accommodating.
Séjour de 5 nuits en février 2024
Réponse de Sheri/Property Manager le 25 févr. 2024
Thank you Lori, for your feedback. I truly appreciate it. We look forward to having you as our guest again in the future.

10/10 Excellent

Tracey

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Old but very clean. If you have to park out back it is very dark and not well lit.
Séjour de 1 nuit en février 2024
Réponse de Sheri/Property Manager le 19 févr. 2024
Thank you for your feedback. We do have rope lighting that should have lit up the walkway, I apologize if it was not working. Glad you enjoyed your stay

10/10 Excellent

Lisa

Les points forts : Personnel et service
Great location
Séjour de 1 nuit en février 2024
Réponse de Sheri/Property Manager le 19 févr. 2024
Thank you so much for your feedback. I'm glad you enjoyed your stay.

10/10 Excellent

malgorvata

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel is not fancy, modern object but it has good location, nice office staff, is clean and price is very reasonable
Séjour de 1 nuit en février 2024
Réponse de Sheri/Property Manager le 25 févr. 2024
Thank you for your feedback! We look forward to having you as our guest in the near future

8/10 Bien

Ricky

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Weekend getaway
It was a nice long weekend getaway. It's an older property, but it was clean, conveniently located and comfortable. I would stay again
Séjour de 2 nuits en février 2024
Réponse de Sheri/Property Manager le 19 févr. 2024
Thank you Ricky for your feedback. I truly appreciate it. Looking forward to having you as our guest again.

10/10 Excellent

Timothy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to town and other attractions, owner was very accommodating and friendly, but of course you're not gonna get a crazy suite for the price point, but my room had clean furniture, little to no dust, a hot shower, and a nice air conditioning unit.. Can't beat it, thank you!
Séjour de 2 nuits en janvier 2024
Réponse de Sheri/Property Manager le 19 janv. 2024
Thank you for your feedback, we truly appreciate it. I look forward to you staying with us again.

2/10 Horrible

Amber

Les points faibles : Personnel et service
Séjour de 1 nuit en décembre 2023
Réponse de Sheri/Property Manager le 19 janv. 2024
Sorry you was not happy with your stay. Perhaps fill me in on the issues. I am always willing to make your stay better, I just need to know more info.

8/10 Bien

Elizabeth

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was our first time staying at Grant Hills and it was very pleasant. The owner was very friendly and helpful when we checked in. The motel is older but very well kept and comfortable. The room was very clean, the beds were comfortable, it had a microwave and refrigerator and it was nicely decorated. It met all our needs and we will definitely come back the next time we’re in Galena.
Séjour de 2 nuits en décembre 2023
Réponse de Sheri/Manager le 11 déc. 2023
Elizabeth - Thank you for your feedback, it truly is appreciated. I will be looking forward to having you as our guest in the near future. I am happy you enjoyed your stay.

10/10 Excellent

JAMES

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Unbelievably Helpful!
Sheri was fabulous and sooo accommodating. We called about a late check in and she went out of her way to take care of us!
Séjour de 1 nuit en décembre 2023
Réponse de Sheri/Property Manager le 19 janv. 2024
Thank you James for the feedback, I truly appreciate it. I really look forward to having you stay with us again.

4/10 Médiocre

Ralph

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Sheri/Manager le 11 déc. 2023
Thank you for your feedback, sorry our stay was not as you expected. I sent you a private message, hoping for the input from you as to what you feel needs to be improved.

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Truly a home away from home
I have stayed here too many times to count for the last few years, and it stands alone for value, confort, convenience, and conviviality.
Séjour de 5 nuits en novembre 2023
Réponse de Sheri/Property Manager le 19 janv. 2024
Thank you Michael I truly appreciate your feedback. We always look forward to having you and your furbaby stay here with us. I love that you are making memories here.

10/10 Excellent

Craig, New Lenox

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good stay at a good price.
Séjour de 3 nuits en novembre 2023
Réponse de Sheri/Property Manager le 19 janv. 2024
Thank you for your feedback, I truly appreciate it. Look forward to having you as our guest again

10/10 Excellent

Mike

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Very convenient
Séjour de 3 nuits en novembre 2023
Réponse de Sheri/Manager le 9 déc. 2023
Thank you for your feedback, we truly appreciate it.

10/10 Excellent

Helen

Séjour de 2 nuits en novembre 2023
Réponse de Sheri/Property Manager le 19 janv. 2024
Thank you for your feedback!

6/10 Satisfaisant

D JAY

Les points faibles : Personnel et service
Séjour de 1 nuit en novembre 2023
Réponse de Sheri/Manager le 17 nov. 2023
Thank you for your feedback!

10/10 Excellent

Barbara

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We’ll maintained, good value
Séjour de 1 nuit en novembre 2023
Réponse de Sheri/Manager le 17 nov. 2023
Thank you for your feedback!! We look forward to having you as our guest again in the near future.

10/10 Excellent

Mary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Sheri/Manager le 17 nov. 2023
Thank you for your feedback! we look forward to having you as our guest again in the future. :)

10/10 Excellent

Pam

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean and safe
Séjour de 1 nuit en novembre 2023
Réponse de Sheri/Manager le 6 nov. 2023
Thank you for your feedback. Looking forward to having you as our guest again.

4/10 Médiocre

CYNTHIA

Séjour de 1 nuit en novembre 2023
Réponse de Sheri/Manager le 9 déc. 2023
Thank you for your feedback, we truly appreciate it!

8/10 Bien

Deborah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nothing fancy- but adequate!
This motel may not have all the amenities of a bigger hotel but it was very clean, staff was quite friendly, and I felt safe there staying alone. The beds were listed as queens but I'm pretty sure they were full size. There was a microwave and mini refrig in the room. It would have been nice to have a coffee pot, but coffee was offered at the front desk. I noticed picnic tables and firepit out back, but it was Nov. There also is a nice looking outdoor pool, but again, it was Nov during my stay. if you want to save money and just have a clean room and bed...this is your place.
Séjour de 1 nuit en novembre 2023
Réponse de Sheri/Manager le 6 nov. 2023
Thank you for your feedback. You will definitely have to come back in the summertime and enjoy our heated outdoor pool :). We had a busy weekend this weekend full Motel and the fire pit definitely had been used the whole weekend :).

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Typical motel
Cute office area. Friendly staff- Room typical for a motel. Got a room with 2 beds, But 2 different mattresses-both extremely uncomfortable. Old- sunk to middle. Pillows flat. Clean bathroom. Great location.
Séjour de 1 nuit en novembre 2023
Réponse de Sheri/Manager le 6 nov. 2023
Thank you for your feedback. Sorry about the beds wish I knew which room as I do not sleep in any of the rooms so the only way I know if the mattress needs to be replaced is if someone will let me know.

8/10 Bien

Kirsti

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2023
Réponse de Sheri/Manager le 6 nov. 2023
Thank you for your feedback!

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Grant Hills Motel, very affordable and friendly!
We had the Queen Room. Everything was very clean and bed was comfy. Checking in was fast and easy. Hotel owner was very friendly. No breakfast, which is totally fine, but she does coffee and hot water for tea every morning. We were in town for a wedding and it was a great priced place to stay very close to the resort and downtown Galena. Def would stay here again!
Séjour de 1 nuit en octobre 2023
Réponse de Sheri/Manager le 6 nov. 2023
Thank you for your feedback. I love it knowing that memories were made here. I look forward to having you as our guest again..

8/10 Bien

Patrick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean room. Great service. Bed was a bit soft & worn—could use an upgrade.
Séjour de 3 nuits en octobre 2023
Réponse de Sheri/Manager le 27 oct. 2023
Thank you for your feedback. We are a work in progress and appreciate your input. That room is on the list for bed upgrade.

10/10 Excellent

Jennifer

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, welcoming, has a firepit out back with free firewood that was great! Beautiful and well kept grounds. Now, just know you arent staying at a “Hilton”. Its a “vintage” motel, so keep that it mind!
Séjour de 2 nuits en octobre 2023
Réponse de Sheri/Manager le 16 oct. 2023
Thank you for your feedback, I truly appreciate it. You described the Motel perfectly. We look forward to having you back to make more memories.

10/10 Excellent

Irmgard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Sheri/Manager le 16 oct. 2023
Thank you for your feedback! truly appreciate it.

10/10 Excellent

Deanna

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is such a cute place. They have done a great job at updating the rooms. We are glad wee booked this place. Very friendly staff. And pet friendly!!
Séjour de 1 nuit en octobre 2023
Réponse de Sheri/Manager le 27 oct. 2023
Thank you for your feedback. Looking forward to having you as our guest again in the future. Home away from home is what we strive for.

6/10 Satisfaisant

Joel

Voyage en famille
Les points forts : Équipements
Service was great
Séjour de 1 nuit en octobre 2023
Réponse de Sheri/Manager le 16 oct. 2023
Thank you for your feedback! truly appreciate it.

10/10 Excellent

Gleyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de Sheri/Manager le 6 oct. 2023
Thank you Gleyn for your feedback. We truly appreciate it.

10/10 Excellent

Sophie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2023
Réponse de Sheri/Manager le 6 oct. 2023
Thank you Sophie I appreciate your feedback

10/10 Excellent

Barb

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Sheri/Manager le 6 oct. 2023
Thank you for your feedback. We truly appreciate it.

4/10 Médiocre

Diana

Voyage en groupe
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Room unsafe without a working deadbolt lock, not just a chain. Shower was ultra slick with no grab bars or sufficient number and placement of non-slip tub stickers to prevent falls. Parking for our room on the back side was ridiculous (not enough spaces). Very clean rooms, though.
Séjour de 3 nuits en septembre 2023
Réponse de Sheri/Manager le 6 oct. 2023
Thank you for your feedback. Deadbolt was fixed. Shower does have the non-slip stickers as you call it. We have certain rooms that have the grab bar usually it is requested. We have 33 rooms here and all of our rooms are usually booked so parking can be a bit of a hassle but it is do able. We do have very clean rooms our Motel has been here since 1955, we work very hard to please our guest.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good place to stay reasonable no frills motel.
Séjour de 1 nuit en septembre 2023
Réponse de Sheri/Manager le 24 sept. 2023
Hi - Thank you for your feedback. I am truly happy that you made happy memories with us.

10/10 Excellent

Les

Séjour de 1 nuit en septembre 2023
Réponse de Sheri/Manager le 16 oct. 2023
Thank you for your feedback! truly appreciate it.