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Avis sur Fenix West

3 out of 5
Fenix West
Kitanominecho, Furano, Hokkaido

Avis

9,6

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 12 avis sur 17." "
Note des voyageurs de 8 (Bien), d’après 5 avis sur 17." "
Note des voyageurs de 6 (Satisfaisant), d’après 0 avis sur 17." "
Note des voyageurs de 4 (Médiocre), d’après 0 avis sur 17." "
Note des voyageurs de 2 (Horrible), d’après 0 avis sur 17." "

10/10

Propreté

9,6/10

Personnel et service

9,2/10

Équipements

9,6/10

Infrastructures et conditions de l’hébergement

9,4/10

Écoresponsabilité

Avis

10/10 Excellent

Peter

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fabulous Fenix West!
Nisade is the first of the high-end Niseko developers to put a quality project on the ground. It is beautiful, with industrial design softened by a lot of contrasting woodwork. The design is classically modern understated. The staff was ultra friendly, from manager Yuko to the front desk, to all of the drivers, who recognized the guests by name after a few days. Walking the short 100 yards from the Kitanomine gondola felt like going home each day. I would highly recommend Fenix West. I chose it over the larger Fenix and feel like it was the perfect choice. I will definitely stay at Fenix West again and hope to see the same friendly and helpful staff again. My friends who stayed at a large hotel were envious of the concierge level service provided by Fenix West.
Séjour de 7 nuits en février 2024
Réponse de Fenix West Front Desk le 4 mars 2024
Dear Peter,Thank you so much for taking the time to share your valuable feedback and rating your recent stay at Fenix West. We are delighted to hear that you had a wonderful and enjoyable experience with us. At Fenix West, our goal is to provide exceptional service and create memorable and seamless experiences for all our guests. It's incredibly rewarding to know that we were successful in making your stay special. We look forward to welcoming you back to Fenix West in the future!

10/10 Excellent

Hyunsuk

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
진짜 좋습니다 호텔처럼 식당이 있지는 않지만 무료로 셔틀 운행하고 세탁기도 있고 밥도 해 먹을 수 있습니다 홋카이도살기 잘 경험하고 왔어요
Séjour de 3 nuits en février 2024
Réponse de Fenix West Front Desk le 12 févr. 2024
Dear Hyunsuk,Thank you so much for taking the time to share your valuable feedback and rating your recent stay at Fenix West. We are delighted to hear that you had a wonderful and enjoyable experience with us. At Fenix West, our goal is to provide exceptional service and create memorable and seamless experiences for all our guests. It's incredibly rewarding to know that we were successful in making your stay special. We look forward to welcoming you back to Fenix West in the future!

10/10 Excellent

Ryan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location for our snowboard trip, super close to the hill.
Séjour de 4 nuits en janvier 2024
Réponse de Fenix West Front Desk le 5 févr. 2024
Dear Ryan,Greetings from Fenix West!Thank you very much for leaving us a high rating! We loved having you at Fenix West and hope to see you again.

8/10 Bien

Jacob, Tumon

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff friendly, room clean, WiFi good, convenient parking if you can get a spot at the hotel. Good coffee shop downstairs but not included in room rate. It was quite noisy when staff cleaning snow and ice on the exit stairwell outside as the banging on the metal staircase to clean the steps rang like a bell over and over again for hours behind our bed wall. I know the snow clearing must be done, but next time I would make sure my room is not adjacent to the stairwell. Terrible way to wake up.
Séjour de 6 nuits en janvier 2024
Réponse de Fenix West Front Desk le 27 janv. 2024
Dear Jacob,Thank you for taking the time to share your valuable feedback and for rating your recent stay at Fenix West. We are delighted to hear that you had an overall enjoyable experience with us. Your high rating affirms our dedication to providing exceptional service. At the same time, we apologize for the minor inconveniences during your stay and we appreciate your understanding as this is part of our ongoing efforts to enhance our services and exceed our guests' expectations. Thank you for choosing us, and we look forward to your next visit here at Fenix West!

10/10 Excellent

Teng

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
So nice view.
Séjour de 3 nuits en décembre 2023
Réponse de Fenix West Front Desk le 12 déc. 2023
Dear Teng, Thank you very much for staying with us at Fenix West. We are grateful for the photo you have shared with us. We look forward to welcoming you back to Fenix West. It's a pleasure serving you!

10/10 Excellent

Ka Leung

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2023
Réponse de Fenix West Front Desk le 28 sept. 2023
Dear Ka Leung,Greetings from Fenix West!Thank you very much for leaving us a high rating! We loved having you at Fenix West and hope to see you again.

8/10 Bien

Yuen

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2023
Réponse de Fenix West Front Desk le 28 sept. 2023
Dear Yuen,Greetings from Fenix West!Thank you very much for leaving us a high rating! We loved having you at Fenix West and hope to see you again.

10/10 Excellent

Kit

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
整體不錯
整體酒店硬件軟件都不錯，員工也非常有禮貌，但美中不足是房間清潔問題，我們住三晚，但他只有第二日來，清理垃圾亦沒有整理房間被鋪，這是我唯一不太滿意的地方。另外，我們租了兩個房間，但他竟然將我們分拆在兩個不同的樓層，極為不便。希望有改善空間。
外觀
Séjour de 3 nuits en septembre 2023
Réponse de Fenix West Front Desk le 5 oct. 2023
Dear 整體不錯,We are thrilled to hear that you were happy with our property and the service that we provide. Regarding the housekeeping, I am sorry to hear that we failed to communicate the frequency. As is stated on our website a service clean is available every second day, for stays of over four nights a full clean of the room is included. This is the standard across similar self-contained style accommodation in Hokkaido Ski Resorts, although we will certainly look into ways to communicate this better going forward. Thank you again for your feedback, I hope you were able to enjoy your time here in Furano and we hope to welcome you back very soon.

10/10 Excellent

YUASA

Séjour de 1 nuit en septembre 2023
Réponse de Fenix West Front Desk le 5 oct. 2023
Dear Yuasa, Greetings from Fenix West! Thank you very much for leaving us a high rating! We loved having you at Fenix West and hope to see you again.

8/10 Bien

inamasu

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de Fenix West Front Desk le 28 sept. 2023
Dear Inamasu,Greetings from Fenix West!Thank you very much for leaving us a high rating! We loved having you at Fenix West and hope to see you again.

8/10 Bien

RYOJU

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
キレイで広い　値段は少し高い
Séjour de 1 nuit en juillet 2023
Réponse de Fenix West Front Desk le 28 sept. 2023
Dear Ryoju, Thank you for choosing to stay at Fenix West. We are looking forward to welcoming you back in the future.

10/10 Excellent

Gail

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yuko made our stay extra special. She took us to the fabulous soba restaurant next door. We came for the Hokkai Heso Matsuri festival held annually for two days. She arranged for the hotel driver to take us into town, and walked us where to find a taxi to return later that night. She even called our room to check if we returned safely. She went out her way to make our stay in Furano super memorable.
Séjour de 1 nuit en juillet 2023
Réponse de Fenix West Front Desk le 28 sept. 2023
Dear Gail,Greetings from Fenix West!Thank you very much for leaving us a high rating! We loved having you at Fenix West and hope to see you again.

10/10 Excellent

Pui Fan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en juillet 2023
Réponse de Fenix West Front Desk le 28 sept. 2023
Dear Pui Fan,Greetings from Fenix West!Thank you very much for leaving us a high rating! We loved having you at Fenix West and hope to see you again.

10/10 Excellent

Morito

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
綺麗でスタイリッシュで快適。 駐車場が少し狭いのが気になるくらい。
Séjour de 2 nuits en juillet 2023
Réponse de Fenix West Front Desk le 28 sept. 2023
Dear Morito, Thank you for choosing to stay with us. Please kindly note that we have taken your comments regarding parking lot and looking to make improvements. We look forward to welcoming you back in the near future.

10/10 Excellent

Ko-Min

Séjour de 2 nuits en juillet 2023

8/10 Bien

Hin Yue Wendy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
很舒適的酒店
設施簇新，房間整潔寬闊，服務員態度很好，極近滑雪場，唯酒店入口對泊車後携行李不太方便，整體仍不錯！如價格能低一點更好！
Séjour de 5 nuits en février 2023