Hall

Avis sur Super 8 by Wyndham Front Royal

2 out of 5
Super 8 by Wyndham Front Royal
111 South St, Front Royal, VA

Avis

7,4

Bien

Note des voyageurs de 10 (Excellent), d’après 206 avis sur 935." "
Note des voyageurs de 8 (Bien), d’après 335 avis sur 935." "
Note des voyageurs de 6 (Satisfaisant), d’après 252 avis sur 935." "
Note des voyageurs de 4 (Médiocre), d’après 101 avis sur 935." "
Note des voyageurs de 2 (Horrible), d’après 41 avis sur 935." "

7,4/10

Propreté

7,8/10

Personnel et service

6,8/10

Équipements

7,0/10

Infrastructures et conditions de l’hébergement

7,2/10

Écoresponsabilité

Avis

8/10 Bien

Philippe

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
Easy acces to skyline drive for cyclist
Séjour de 3 nuits en février 2024
Réponse de Hotel Manager le 2 mars 2024
Dear Philippe,Thank you for your rating and feedback! We're glad to hear that you found our hotel to have easy access to Skyline Drive for cyclists. If there's anything specific we can do to improve your experience and earn that extra star next time, please let us know. We appreciate your input and hope to welcome you back again soon!Sincerely, Hotel Manager

6/10 Satisfaisant

Johanne

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Très décevant
L'hôtel n'est pas très propre salle de bain, ascenseur. C'est très bruyant on entend les climatiseurs des autres chambres. Le lit est très mou il nous dirige vers le centre en faite il calle au centre du lit. Le déjeuner est très basic par contre une superbe machine à pancake..
Séjour de 1 nuit en juillet 2023
Réponse de Hotel Manager le 5 août 2023
Dear Johanne,Thank you for sharing your feedback with us. We apologize for the cleanliness issues you experienced in the bathroom and elevator. This is not up to our standards, and we will address these concerns with our housekeeping team to ensure improvements are made. We're sorry to hear about the noise disturbance from the air conditioners, and we'll look into ways to mitigate this for a more peaceful stay. Your comment about the soft bed is also noted, and we will consider different options to provide better comfort for our guests. We're glad you enjoyed the pancake machine during breakfast, but we'll also take note of your suggestion to enhance the overall breakfast offerings. Your feedback is valuable to us, and we'll use it to make necessary improvements to ensure a better experience for our guests. We hope you'll consider giving us another chance to exceed your expectations in the future. Thank you for staying with us, and have a great day!Sincerely, Hotel Manager

10/10 Excellent

Jean-Sébastien

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ok pour le prix
Séjour de 1 nuit en septembre 2022

8/10 Bien

barbara

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel bien situé à proximité de Shenandoah
Hôtel assez simple à proximité du parc de Shenandoah. Proches des commerces et restaurants. Grand parking. Petit déjeuner simple (café, pancakes, pain)
Séjour de 1 nuit en juillet 2022

10/10 Excellent

Guy

Voyage en groupe
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Super
Séjour de 1 nuit en juin 2022

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great location
Very quiet and only 5 minutes away from Shenandoah National Park (where I was going). Very limited breakfast : only cereal, toast, donut, juice, coffee and banana. Also, the pillows are overstuffed and hurt my neck during the night.
Séjour de 1 nuit en avril 2022

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nous avons adoré l’accueil. La dame était très courtoise et elle était très disponible à nous répondre à nos nombreuses questions. Elle est d’une patience exemplaire surtout avec notre faible avec la langue anglaise! Bravo!
Séjour de 1 nuit en juin 2019

8/10 Bien

cyril

Les points forts : Propreté et confort de la chambre
Correct
Chambre propre et vaste. Le lit est bien. L hotel est un peu vieillot mais correct. La ville est sympa et c est une bonne entree pour le parc national du shenandoha
Séjour de 1 nuit en avril 2019

2/10 Horrible

Jean

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très mauvaise expérience. Hôtel mal géré
Depuis quelque temps les hôtels ou les chambres offertes par Hôte.com sont les pires qui sont offertes a vos membres. Surtout côté Américain. C est désolant.Très mauvaises expériences sur Les deux dernières réservation. Malpropreté évidente.
Séjour de 1 nuit en novembre 2018

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bien
Tous etait correcte, tranquille, propreté ! Petit dejeuner
Séjour de 1 nuit en juin 2018

6/10 Satisfaisant

Elaine

Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Un arrêt de route minimal
Facile d'accès avec restauration rapide aux environs... PAs d'extra. Non-fumeur pas évident parce que les chambres sentaient la cigarette malgré qu'elles étaient non-fumeur.

4/10 Médiocre

Bernard, Vaudreuil

Les points forts : Confort de la chambre
Les points faibles : Personnel et service
Pas de wifi, même si annoncé. Personnel peu soucieux et apparence très négligée.

6/10 Satisfaisant

Voyageur vérifié

6/10 Satisfaisant

Timothy R

Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Very slippery bathtub, very limited breakfast options
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 27 mai 2024
Dear Guest,Thank you for sharing your feedback on Expedia. We apologize for the inconvenience you experienced with the slippery bathtub and limited breakfast options. Your comments have been noted, and we will work to address these issues to enhance the experience for our guests. We appreciate your input and hope to have the opportunity to welcome you back for a more enjoyable stay.Sincerely, Hotel Manager

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Hotel Manager le 27 mai 2024
Dear Guest,Thank you for your perfect rating on Expedia. We're thrilled to hear that you had a great experience during your stay with us. We look forward to welcoming you back soon.Sincerely, Hotel Manager

4/10 Médiocre

Steven

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property very dated. Breakfast all carbs!!! Toast pancakes, cereal. No eggs, yogurt, etc No hangers in the room… told staff I was running out of chairs to hang clothes on an got a shrug. Asked twice and no resolution. Lobby often empty if. I needed help. Cigarette butts all up and down the front walkway…tub made cracking noises when I used it…sure downstairs neighbors loved that. Maintenance and upgrading needed.!!!!!
Séjour de 2 nuits en mai 2024
Réponse de Hotel Manager le 21 mai 2024
Dear Guest,Thank you for your feedback. We're sorry your stay didn't meet expectations. We appreciate your comments on breakfast variety and room amenities, and we will address these issues with our team. We're also working on enhancing our maintenance and cleanliness standards. Your experience helps us improve, and we hope you'll consider staying with us again to see our improvements.Sincerely, Hotel Manager

10/10 Excellent

JOHN, NOTTINGHAM

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
FANTASTIC ROOM RATES AND CABLE SELECTIONS. CLEAN AND QUIET, EASY ACCESS FROM RT 66 TO RT 55 AND SHENANDOAH CAVERNS!!!!
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 21 mai 2024
Dear Guest,Thank you for your fantastic review! We're delighted you enjoyed our room rates, cable selections, and convenient location. We hope to welcome you back soon for another great stay!Sincerely, Hotel Manager

6/10 Satisfaisant

Benjamin

Les points forts : Propreté et personnel et service
Les points faibles : Équipements
It's close to Skyline Drive, which was my reason for staying. The hotel was clean. The breakfast could have had more stuff to eat but McDonalds was just down the street.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 17 mai 2024
Dear Guest,Thank you for your feedback. We're glad you found our hotel clean and convenient to Skyline Drive. We apologize for any shortcomings with the breakfast offerings. Your comments will help us improve. We hope to welcome you back for another stay.Sincerely, Hotel Manager

6/10 Satisfaisant

Darlene, Austin

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 10 mai 2024
Dear Guest,Thank you for your review. We're sorry to hear that your experience was only average. If there are any specific areas where we can improve, please feel free to share your feedback with us. We strive to provide the best possible experience for all our guests and will use your comments to make necessary improvements. We appreciate your business and hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Sincerely, Hotel Manager

10/10 Excellent

Veronda

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The lady who was working at the front desk when I checked out the next morning was super friendly and helpful. I had my 16 yo autistic son with me and she was so kind to him and interacted with him beautifully. He was happy and content while there.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 7 mai 2024
Dear Guest,Thank you for your glowing review! We're thrilled to hear that our front desk staff provided you and your son with such excellent service. We strive to create a welcoming and inclusive environment for all our guests, and we're delighted that your son felt happy and content during your stay. We hope to have the pleasure of welcoming you both back for another wonderful experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Karen

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The staff and guests were friendly and helpful.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 29 avr. 2024
Dear Guest,Thank you for your perfect rating and positive feedback! We're thrilled to hear that you had a wonderful experience with our friendly and helpful staff and guests. Providing excellent service and hospitality is our priority, and we're delighted that we met your expectations. We appreciate your kind words and look forward to hosting you again soon.Sincerely, Hotel Manager

4/10 Médiocre

Elizabeth

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Likes: staff was friendly, on site breakfast, convenient to park Dislikes: room was dirty, bathroom was dirty
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 18 avr. 2024
Dear Guest,Thank you for your feedback. We're glad you found our staff friendly and appreciated our amenities. However, we apologize for the cleanliness issues you encountered. We'll address this promptly to ensure a better experience in the future. Your satisfaction is important to us, and we hope to welcome you back for an improved stay.Sincerely, Hotel Manager

10/10 Excellent

raja

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Breakfast was very good, staffs were humble and polite
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 8 avr. 2024
Dear Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed our breakfast and found our staff to be humble and polite. Providing excellent service is our priority, and we're glad we could make your stay enjoyable. We look forward to welcoming you back for another pleasant experience in the future.Sincerely, Hotel Manager

2/10 Horrible

Jianyong

Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
The staffs are very nice; The beds are good. The breakfast is good.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 4 avr. 2024
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that you found our staff friendly and enjoyed the comfortable beds and breakfast. However, we noticed that you rated your overall experience as 1 out of 5. We would greatly appreciate it if you could provide more details about your concerns so that we can address them and improve our services for future guests.Your input is invaluable to us, and we hope to have the opportunity to make it right during your next visit.Sincerely, Hotel Manager

10/10 Excellent

Luis

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 27 mars 2024
Dear Guest,Thank you so much for your kind words. I'm so pleased that you found us a great place to stay. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had a such a wonderful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

10/10 Excellent

Donald

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This location was handy for our onward travel south and a pleasant overnight while travelling.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 16 mars 2024
Dear Donald,Thank you for your perfect rating and positive feedback! We're delighted to hear that our hotel was convenient for your onward travel and provided a pleasant overnight stay during your journey. Your satisfaction is important to us, and we're glad we could contribute to a comfortable and enjoyable experience. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future! We're here to ensure you have a fantastic experience every time you stay with us!Sincerely, Hotel Manager

6/10 Satisfaisant

Sheila

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Amanda and Leigh Ann were GREAT. Tub sounded like it was going to fall thru the floor. We were there 4-5 nights cleaning lady acted like she didn't want to give us towels there 2 of us. Came in once when you weren't there empty trash but it was the only time
Séjour de 3 nuits en mars 2024
Réponse de Hotel Manager le 14 mars 2024
Dear Guest,Thank you for sharing your feedback with us. We're pleased to hear that Amanda and Leigh Ann provided excellent service during your stay. However, we apologize for the inconvenience caused by the noise from the tub and any issues with housekeeping. Your concerns will be addressed promptly to ensure a more enjoyable experience for our guests in the future.Sincerely, Hotel Manager

10/10 Excellent

Timothy

Great experience. Enjoyed ice cream shop across the street
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 19 févr. 2024
Dear Guest,Thank you for your wonderful review! We're thrilled to hear that you had a great experience during your stay with us. It's always rewarding to know that our guests enjoyed their time at our hotel. Additionally, we're glad to hear that you enjoyed the nearby ice cream shop. We're fortunate to be located in a vibrant area with exciting amenities nearby. We appreciate your feedback and hope to welcome you back for another enjoyable stay soon.Sincerely, Hotel Manager

10/10 Excellent

Stanley

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice clean affordable place to stay.
A nice clean economical hotel that is convenient to a grocery store, several fast food locations including Spelunkers, a very good although not very economical burger place. Hotel is clean, people are friendly, perfectly pleasant functional place to stay. Was back in town doing some work on a property we still own in the area.
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 10 févr. 2024
Dear Guest,Thank you for taking the time to leave us such a wonderful review! We are thrilled to hear that you enjoyed your stay with us and found our hotel to be clean, affordable, and conveniently located. Providing a pleasant and functional experience for our guests is our priority, and we are delighted that you found our staff friendly and accommodating. We appreciate your feedback and are pleased to hear that you found our location convenient for your needs. Sincerely, Hotel Manager

10/10 Excellent

Rachel

Voyage avec des animaux de compagnie
Les points forts : Personnel et service
Great for the price
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 5 févr. 2024
Dear Guest,Thank you for your positive feedback on Expedia. We're delighted to hear that you found our hotel great for the price. If you have any specific comments or suggestions to share, we'd love to hear them. We appreciate your support and look forward to welcoming you back in the future.Sincerely, Hotel Manager

4/10 Médiocre

joan

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
I got to my first room and the tv was fuzzy and the phone didn't work so I switched to another room . I then had a cockroach on the BR wall I killed and showed them so I went to another room but door wouldn't open with a key went to another room. Hall floor and carpet on stairs needed vacuuming I was comped one night.
Séjour de 5 nuits en décembre 2023
Réponse de Hotel Manager le 13 janv. 2024
Dear Guest,We sincerely apologize for the multiple inconveniences you encountered during your stay. Issues with the TV, phone, cockroach, and difficulty with the room door are unacceptable, and we regret that you had to experience them. We are actively addressing each issue with our team to ensure immediate improvements. We appreciate your understanding and hope to have the opportunity to provide you with a much-improved stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Umair

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 25 déc. 2023
Dear Umair,Thank you for the 5-star rating. We strive for 100% guest satisfaction, and I’m very glad you were so satisfied. We believe we should provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure.Sincerely, Hotel Manager

10/10 Excellent

Lois, Chesterland

Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 20 déc. 2023
Dear Guest, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay at our hotel and appreciate your positive rating of 5 out of 5. It is our constant endeavor to provide exceptional service, and we are thrilled that we met your expectations. Regarding your constructive feedback, we value your input, and we apologize for any shortcomings you may have experienced during your stay. We take your comments seriously and will use them to improve our services for future guests.Sincerely, Hotel Manager

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ron was very spacious and clean.
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 30 nov. 2023
Dear Guest,We are delighted to hear that you found Ron spacious and clean during your stay. Your positive feedback is greatly appreciated. However, we also value constructive criticism to improve our services. If you could kindly provide more details about any negative points, we would be eager to address them and enhance your experience in the future.Sincerely, Hotel Manager

6/10 Satisfaisant

Robert

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
My review is not based on past experience with Super 8 as this is my first stay at a Super 8 in at least 20 years. This will be compared to simply what a hotel could do better or was great at. Going into this experience I was not fully expecting much out of it but it was better than expected. First off, staff were friendly and helpful. Room booked with Expedia and given room in front of elevator. This wouldn’t have been preferred but luckily there weren’t many guests and only was an issue just before sleep for 2 minutes. But elevator worked and reliable, which is better than past stays at other hotels. Breakfast consisted of pancake maker, bread with jelly, cereal, and honeybun packets. Juice, warm milk, and coffee as an optional add. Bedding had a large stain on sheet. Bedroom wall had boogers on wall. A/C and Heater worked great as well as refrigerator and hot/cold water (also better than most past stays at other hotels) Could improve on throwing out stained sheets and looking for boogers on the walls. Bed was hard and sleeps stiff. Offers many pamphlets of local attractions.
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 21 nov. 2023
Dear Guest,Thank you for sharing your detailed feedback. We're pleased to hear positive comments about our staff and amenities. Your constructive criticism regarding cleanliness is noted, and we apologize for any inconvenience. Rest assured, we'll address these issues promptly. We appreciate your suggestions and hope to welcome you back for an improved experience.Sincerely, Hotel Manager

10/10 Excellent

Ana, Troy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was nice and close to where I needed to be
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Manager le 13 nov. 2023
Dear Ana,Thank you for the perfect 5/5 rating! We're glad to hear that the location was convenient for your needs. We appreciate your positive feedback and hope to welcome you back for another pleasant stay in the future. Safe travels!Sincerely, Hotel Manager

10/10 Excellent

Emma

Very clean room, pleasant staff, quiet. One concern was the noise from the heater.
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 13 nov. 2023
Dear Emma,Thank you for the perfect 5/5 rating! We're delighted to hear that you found the room very clean, the staff pleasant, and the environment quiet. We apologize for any inconvenience caused by the noise from the heater and appreciate your feedback. We value your input and hope to welcome you back for another great stay in the future. Safe travels!Sincerely, Hotel Manager

2/10 Horrible

Zeenat

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It's not a cheap hotel, I will be go for the beter
We booked the family room. And it was impossible to fit into the bed. Second and worst, my kids got itch, with whole body blisters. Then I ask for new Lenin and iron it all over, seems some kind of allegen in the bed sheets or washed in worst detergents.
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 11 nov. 2023
Dear Zeenat,We're sorry to hear about the challenges you encountered during your stay. Your comfort and well-being are our top priorities, and we apologize for any inconvenience caused. It's concerning to hear about the issues with the bed size and the discomfort experienced by your kids. We take this seriously and will investigate the matter further to ensure it is addressed appropriately. Additionally, we appreciate your feedback regarding the bedding, and we will review our laundering processes to prevent any similar issues in the future. We appreciate your feedback, and we hope to have the opportunity to improve your experience in the future.Sincerely, Hotel Manager

4/10 Médiocre

MICHAEL

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
What we did not like: breakfast was so-so, even for a breakfast-to-go; beds were old & not comfortable; and the room was not clean. On the plus, it was very convenient to the Skyline Drive.
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Manager le 2 nov. 2023
Dear MICHAEL,We appreciate your feedback about your stay. We apologize for the shortcomings you experienced with the breakfast, beds, and room cleanliness. Your comments are valuable, and we will work to address these issues to provide a better experience for our guests in the future. We're glad to hear that the hotel's location was convenient for your visit to Skyline Drive. If you have the opportunity to stay with us again, we hope to provide an improved experience.Sincerely, Hotel Manager

6/10 Satisfaisant

John

Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Manager le 1 nov. 2023
Dear John,Thanks for your visit to our hotel. Please tell us more about your stay if we missed any marks in hospitality, looking at the rating of only 6 stars. Your feedback will be useful to us as we improve our services. We look forward to seeing you again soon!Sincerely,Hotel Manager

2/10 Horrible

Emily

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2023
Réponse de Hotel Manager le 30 oct. 2023
Dear Guest, Thanks for your stay at our hotel. We are sorry to hear you did not feel value for price paid and was not as per your expectations. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

10/10 Excellent

Laurence

Séjour de 1 nuit en octobre 2023
Réponse de Hotel Manager le 18 nov. 2023
Dear Laurence,Thanks for the stay and the great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again.Sincerely, Hotel Manager

10/10 Excellent

Yvonne

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Convenient
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Manager le 27 oct. 2023
Dear Guest,Thank you for your feedback. We're pleased to hear that you found our hotel convenient. We take pride in providing a convenient and comfortable experience for our guests. Regarding the negative points, we would appreciate more specific details to address any concerns you may have. Your input helps us improve our services.Sincerely,Hotel Manager

10/10 Excellent

janie

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Friendly stay
Very enjoyable hosts at the desk
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Manager le 23 oct. 2023
Dear Janie,We're delighted to hear that you had a friendly and enjoyable stay with us. Our team at the front desk strives to provide the best service to our guests. Your positive feedback is much appreciated. If you ever return to our area, we'd love to host you again. Thank you for taking the time to share your experience!Sincerely, Hotel Manager

10/10 Excellent

Cynthia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Staff was very friendly. Disappointed in the breakfast
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Manager le 23 oct. 2023
Dear Cynthia,Thank you for your feedback and for recognizing our friendly staff. We're sorry to hear that you were disappointed with the breakfast. If you have any specific suggestions or things you would like to see improved in the breakfast, please let us know. We aim to provide the best experience for our guests, and your input is valuable in helping us achieve that. We hope to have the opportunity to host you again in the future.Sincerely, Hotel Manager

8/10 Bien

Lai Wah

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Overall is good.
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Manager le 23 oct. 2023
Dear Lai Wah,We're pleased to hear that your overall experience was good. If you have any specific feedback or suggestions to help us make your future even better, please feel free to share. We value your input and look forward to hosting you again in the future.Sincerely, Hotel Manager

10/10 Excellent

Lang

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It has a great front desk.
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Manager le 20 oct. 2023
Dear Guest,Thank you for your 5 out of 5 rating. and for your kind words about our front desk. We're delighted to hear that you had a great experience with our front desk services. It's a true pleasure to serve you, and we look forward to providing total satisfaction to you again in the future. When you need us, we'll be here for you.Sincerely,Hotel Manager

8/10 Bien

george a.

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Refrigerator noise bad, kept waking me up Very very clean Love the vinyl floors, so much better than carpet, clean Staff very nice breakfast way to limited
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Manager le 23 oct. 2023
Dear George,Thank you for taking the time to share your feedback. We're glad to hear that you appreciated the cleanliness of the room and the vinyl floors. However, we apologize for the noise from the refrigerator, and we'll address this issue to ensure a better night's sleep for our guests. Your comments about the limited breakfast options are noted, and we'll consider ways to improve our breakfast offerings. We appreciate your kind words about the staff's friendliness. We hope you'll choose to stay with us again in the future. Your feedback helps us make improvements for our guests.Sincerely, Hotel Manager

8/10 Bien

Wolf-Dieter

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
All in all OK
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Manager le 19 oct. 2023
Dear Guest,Thank you for your feedback, and we're glad to hear that your experience was generally okay.If there are areas where we can make your stay even better next time, please feel free to share your suggestions or concerns with us. Your input is valuable in helping us enhance our services.We look forward to welcoming you back on your next visit.Sincerely,Hotel Manager

10/10 Excellent

Hannah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Decent place to stay
It was worth what we paid for it. Convenient location, friendly staff.
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Manager le 19 oct. 2023
Dear Guest,Thank you for sharing your thoughts about your stay. We're pleased to hear that you found our hotel to be worth the price, with a convenient location and friendly staff. Your positive feedback is greatly appreciated, and we look forward to providing you with a great experience on your future visits.Sincerely,Hotel Manager