Studio, 2 lits doubles, non-fumeurs | Bureau, rideaux occultants, fer et planche à repasser, Wi-Fi gratuit
Vérifier la disponibilité

Avis sur Extended Stay America Suites Fremont Warm Springs

2.5 out of 5
Extended Stay America Suites Fremont Warm Springs
46312 Mission Blvd, Fremont, CA

Avis

6,8
Note des voyageurs de 10 (Excellent), d’après 233 avis sur 848." "
Note des voyageurs de 8 (Bien), d’après 187 avis sur 848." "
Note des voyageurs de 6 (Satisfaisant), d’après 184 avis sur 848." "
Note des voyageurs de 4 (Médiocre), d’après 103 avis sur 848." "
Note des voyageurs de 2 (Horrible), d’après 141 avis sur 848." "

7,0/10

Propreté

7,2/10

Personnel et service

6,6/10

Équipements

6,8/10

Infrastructures et conditions de l’hébergement

7,0/10

Écoresponsabilité

Avis

8/10 Bien

Ravikanth

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All the above I mentioned.
Séjour de 6 nuits en mai 2024
Réponse de Hotel Management le 24 mai 2024
Dear Ravikanth, We are thrilled you have always chosen to stay with us at Extended Stay America. We sincerely appreciate all your excellent compliments, and we are delighted to read that you enjoyed every aspect of your stay with us. Our team works tirelessly to surpass our guests' expectations and ensure everyone has a relaxing experience in well-maintained and comfortable accommodations. Reviews like yours make all our efforts worthwhile! Thank you for being our guest, and we hope to serve you again whenever you are in the area. Sincerely,Hotel Management

6/10 Satisfaisant

Kristy

Les points forts : Propreté
Our room was OK, but the pillows were very flat - we asked for additional pillows and were told there were not any. We went out and bought our own pillows so we could have a better night sleep.
Séjour de 4 nuits en mai 2024
Réponse de Hotel Management le 21 mai 2024
Dear Kristy, Thank you for being our guest. Our prime motive is to provide a pleasant and comfortable hotel experience to all the guests who enter our door. It is nice knowing you had a satisfactory time. However, we are sorry the pillows in your suite were not as comfortable as you wish. We will discuss them with the team for review and improvement and also keep a stock of supplies. Please stay with us another time for an enjoyable experience.Sincerely,Hotel Management

10/10 Excellent

Adrian

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
nice and quite
Séjour de 1 nuit en mai 2024

10/10 Excellent

Jesse

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 7 mai 2024
Dear Jesse, Thank you for selecting Extended Stay America for your trip. Reading about your experience with our team brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case. Please stay with us and feel like you are at home away from home whenever you are around our location.Sincerely,Hotel Management

10/10 Excellent

Victor

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My experience was great, easy access to freeway and safe area
Séjour de 1 nuit en avril 2024

8/10 Bien

Edward, Riverside

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff very helpful and friendly. Thank you very much.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 8 avr. 2024
Dear Edward, It was a pleasure hosting your visit. We appreciate you mentioning our helpful and friendly staff and that you enjoyed your time here. Thank you for your valuable feedback; we hope to serve you again at Extended Stay America the next time you are in the area.Sincerely,Hotel Management

10/10 Excellent

Mayra

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice staff super helpful
Séjour de 4 nuits en mars 2024

10/10 Excellent

Adrian

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
quite
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 27 mars 2024
Dear Adrian, Thank you for your kind rating! We always strive to provide a delightful experience for all our guests, so it's a pleasure to learn that you had an enjoyable stay at Extended Stay America. We'd love to host you again someday for another great visit.Sincerely,Hotel Management

10/10 Excellent

Edgar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Only the rooms has the smell of smoke , and the restroom it was the most smell , but it was a clean place and has a little kitchen.
Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Jonathan

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Although our room was spacious and well appointed, service was needlessly bad. The promised "grab and go" breakfast did not materialize. The room had no coffee machine and the lobby had coffee only at breakfast time. The bathroom had no shampoo, conditioner, or lotion. The kitchenette was entirely unequipped (no plates, silverware, etc.) The bathroom light was out. At our requests, the front desk fixed the light, supplied some kitchen items, gave us some shampoo, but all this seemed like a hassle.
Séjour de 2 nuits en mars 2024
Réponse de Hotel Management le 22 mars 2024
Dear Jonathan, Thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. We will follow up with the departments mentioned to reinforce our high standards. Please know that we are actively working to improve our services and prevent similar situations from occurring in the future. Thank you again for sharing your feedback, and we hope to welcome you back in the future to show you the exceptional hospitality you deserve.Sincerely,Hotel Management

6/10 Satisfaisant

Eric

Séjour de 1 nuit en mars 2024

10/10 Excellent

Booker

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I love everythings about it
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 29 févr. 2024
Dear Booker, Thank you for being our guest and sharing your experience with fellow travelers. We're thrilled you had such a positive experience at Extended Stay America! Your satisfaction is our top priority, and we're delighted to have met your expectations. Thank you for your kind words, and we look forward to welcoming you back for another enjoyable stay soon!Sincerely,Hotel Management

10/10 Excellent

corinna, union city

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything
Séjour de 1 nuit en février 2024

8/10 Bien

Frank

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Shower and bathroom sink were dirty.
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 17 févr. 2024
Dear Frank, We are delighted that our hotel met your expectations. It is a pleasure to know you enjoyed your time with Extended Stay America and were pleased with the service. However, we are sorry for the cleanliness issues you had in your room, and we shall address this on a priority basis. Please return and see us again for another better experience.Sincerely,Hotel Management

10/10 Excellent

Adrian

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
perfect for my needs
Séjour de 4 nuits en février 2024

8/10 Bien

Frank

Les points forts : Personnel et service et confort de la chambre
Séjour de 1 nuit en février 2024

2/10 Horrible

Lucy

Séjour de 1 nuit en janvier 2024

2/10 Horrible

Fabio

Did not get checked in
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 22 janv. 2024
Dear Fabio, Thank you for taking the time to rate our hotel. We are truly sorry your visit was not the positive experience you deserve. We always want our guests to leave satisfied. We hope you will consider giving us another chance to provide you with the hospitality and accommodations you deserve every time you choose us.Sincerely,Hotel Management

10/10 Excellent

Gustavo

Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

Alexey

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en décembre 2023

4/10 Médiocre

Alfonso

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

2/10 Horrible

Luis

Les points faibles : Propreté et personnel et service
Rude receptionist who refused to look up my Hotel.com booking. Made me show it to her on my phone instead of using her computer. Told me reservations sometimes don’t go through, and I told her why don’t you look to see if it came through, instead made me show her my reservation on the app and never bothered to look anything up. Corridor smelled like chorizo and room smelled like pot smokers occupied it before me. Such a horrible hotel.
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Management le 7 déc. 2023
Dear Luis, We're genuinely sorry for the difficulties you encountered during your stay. It's disheartening to read about the lack of assistance from our receptionist and the unpleasant odors you experienced. We understand this fell short of the level of service we aim to provide. Please be assured that we're addressing these issues with our team to ensure better communication and a more pleasant atmosphere for our guests. We sincerely apologize for the frustration you endured. We value your feedback, and we're committed to making your next stay much more enjoyable. Sincerely,Hotel Management

10/10 Excellent

Adrian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023

6/10 Satisfaisant

Juan

Séjour de 1 nuit en novembre 2023

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Recommended with minor considerations
Overall it was good. Because of its location on a one way street, getting in and out of the parking lot was a challenge. The room was clean, but well worn and the shower fixture needed some repairs. The staff was very friendly and accommodating. The room itself was huge and comfortable but the free breakfast was simply coffee and small granola bars. There is a Safeway within walking distance so bring some cookware and utensils and make your own food in the more adequate kitchenette.
Séjour de 3 nuits en novembre 2023
Réponse de Hotel Management le 18 nov. 2023
Dear Guest, Thank you for taking the time to share about your stay at Extended Stay America. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope you will come back soon and let us show you the hospitality we are known for providing. Sincerely, Hotel Management

10/10 Excellent

Adrian

Séjour de 1 nuit en septembre 2023

2/10 Horrible

Voyageur vérifié

Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
Séjour de 7 nuits en octobre 2023

4/10 Médiocre

Salah

Les points faibles : Propreté et personnel et service
Séjour de 7 nuits en septembre 2023

2/10 Horrible

Eddie

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Smelly hotel & rude staff stay away!!!
Soon as you walk in had a foul smell clerk in front had a attitude problem not friendly at all no breakfast as stated felt i got robbed for what i paid for. And they never changed out trash cans
Séjour de 2 nuits en septembre 2023
Réponse de Hotel Management le 24 sept. 2023
Dear Eddie, We regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration caused by the mentioned issues. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make this happen for you. We will share your concerns with the appropriate individuals and follow up to determine where we went wrong and how we can enhance our service to our guests. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management

8/10 Bien

KAMAL

Voyage d’affaires
Les points forts : Propreté et équipements
Everything good but they need to clean our rooms because we work everyday and come at night to make sure our looks freshen up .
Séjour de 3 nuits en septembre 2023

6/10 Satisfaisant

Tammi

The location of the motel is convenient but the grab and go breakfast was extremely disappointing! They only offer guests small (cheap tasting) muffins, mediocre coffee, below average cocoa, hot cereal packets that are designed for children, granola bars, and absolutely no fruit! I was quite shocked that this particular Extended Stay was so frugal but they are pretty occupied or full on a daily basis which means they are making a lot of money! They definitely don't value their guests enough to at least offer them quality grab and go breakfast options. muffins,
Séjour de 1 nuit en août 2023
Réponse de Hotel Management le 21 août 2023
Dear Tammi, We appreciate you being our guest and leaving valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback, and we look forward to welcoming you back soon.Sincerely,Hotel Management

10/10 Excellent

Tammi

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023

2/10 Horrible

Jose C

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023

4/10 Médiocre

Marcelino

Voyage en couple
Les points faibles : Équipements
Shower hardly water coming out
Séjour de 1 nuit en août 2023
Réponse de Hotel Management le 13 août 2023
Dear Marcelino, Thank you for posting a review of your recent stay. We are sorry for the issues with the bathroom shower. We appreciate you bringing this to our attention, and we want to let you know we will address these concerns. Our team conducts routine maintenance throughout the hotel on a regular structured program basis, and we will be sure to pass along this feedback. Thank you for being so patient, and we hope you will consider giving our hotel another chance so we can leave you a much better impression on your next visit. Sincerely,Hotel Management

2/10 Horrible

Viri

Séjour de 8 nuits en juillet 2023

6/10 Satisfaisant

Vember

Séjour de 1 nuit en juillet 2023

10/10 Excellent

Adrian

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good place
Séjour de 1 nuit en juin 2023
Réponse de Hotel Management le 3 juil. 2023
Dear Adrian, Thank you for choosing Extended Stay America and for your excellent review. We are pleased you were impressed with our service, accommodations, and amenities. We thank you for your business and look forward to welcoming you back soon.Sincerely,Hotel Management

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service
The stay was pretty standard/mid. Nothing fancy. The building is a little outdated. We could hear absolutely all the noise from the hall and rooms.
Séjour de 1 nuit en juin 2023
Réponse de Hotel Management le 30 juin 2023
Dear Guest, On behalf of our entire team, thank you for taking the time to post feedback about your stay with us. We are pleased with your positive feedback about our staff. However, we regret anything other than a completely satisfying stay. Your helpful comments will be shared with our team, and we will use them for future improvements. It was such a pleasure hosting your visit, and we hope to have the honor of doing so again soon.Sincerely,Hotel Management

10/10 Excellent

Mackenzie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juin 2023

8/10 Bien

Jim

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en avril 2023

2/10 Horrible

Artur S, San Francisco

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2023

4/10 Médiocre

Demetria

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en avril 2023

10/10 Excellent

Jazzy

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I love to cook 😍

8/10 Bien

Mario

Voyage d’affaires, Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Front desk pretty much is always unattended
Séjour de 10 nuits en mars 2023
Réponse de Hotel Management le 30 mars 2023
Dear Mario, Thank you for choosing Extended Stay America and sharing your valuable feedback. We strive to provide exceptional hospitality for every guest; therefore, we apologize for not meeting all your expectations. We are committed to improving our services and accommodations, and we genuinely appreciate you informing us about your concerns. Your comments will be shared with our team to ensure we are well-poised to serve our guests better moving forward. We hope you will revisit us so we can deliver the flawless stay you deserve next time you return to our area.Sincerely,Hotel Management

10/10 Excellent

Jazzy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2023

10/10 Excellent

Jazzy

Les points forts : Propreté et personnel et service
❤️
Séjour de 1 nuit en mars 2023

10/10 Excellent

Jazzy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I love it here...they get all my stars

4/10 Médiocre

Larry

Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Access to freeway. No one to check me in. I waited 20 minutes at the front desk after calling the number posted and the number listed. I couldn't acccess the internet as the desk clerk didn't know their site. Fan in Bathroom was VERY loud. Room smelled. Breakfast snacks were almost non-existant.
Séjour de 1 nuit en février 2023
Réponse de Hotel Management le 17 févr. 2023
Dear Larry, We are very disappointed that we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. Please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. Thank you again.Sincerely,Hotel Management

10/10 Excellent

Celina

Voyage en famille, Voyage d’affaires
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Very comfortable
Séjour de 1 nuit en janvier 2023
Réponse de Hotel Management le 13 févr. 2023
Dear Celina, Thank you for staying with Extended Stay America and sharing your review. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. We hope to be your hotel of choice if another visit to our area is in your plans.Sincerely,Hotel Management

4/10 Médiocre

Ajay

Voyage en famille, Voyage d’affaires
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Front desk GSR very rude.
Séjour de 1 nuit en février 2023
Réponse de Hotel Management le 6 févr. 2023
Dear Ajay, Thank you for staying with us. Please accept our apologies for the behavior you experienced from our staff member. Your comments have been addressed appropriately, and we are taking measures to ensure this is not repeated. We appreciate your business and hope you will consider staying with us again so we can provide you with the hospitality you should have experienced on this visit. We look forward to welcoming you back to our hotel.Sincerely,Hotel Management