Avis sur Red Roof Inn & Suites Middletown - Franklin
Red Roof Inn & Suites Middletown - Franklin
3510 Commerce Drive, Franklin, OH
Avis
6,8
7,0/10
Propreté
7,6/10
Personnel et service
6,2/10
Équipements
6,6/10
Infrastructures et conditions de l’hébergement
5,6/10
Écoresponsabilité
Avis
31 oct. 2014
Les points forts : Propreté, personnel et service, confort de la chambre
4/10 Médiocre
Jennifer
Voyage en famille
19 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jennifer
Séjour de 1 nuit en mai 2024
Réponse de Gabrielle RediResponse Specialist le 20 mai 2024
Dear Jennifer,Thank you for your review following your stay at Red Roof Inn & Suites Middletown - Franklin. While I am happy that the fridge was cleaner, it was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You stated that the stained bedding, the insufficient towels and the other listed issues hindered your stay. I have certainly brought this to management’s attention in an effort to investigate your concerns and have them addressed. We at Red Roof appreciate your business and truly value your feedback.Thank you for sharing your concerns and it would be our pleasure to provide better accommodations at any of our brand locations in the future.Sincerely, Gabrielle Red Roof Management RediResponse Specialist
6/10 Satisfaisant
Gina
30 avr. 2024
Gina
Séjour de 1 nuit en avril 2024
Réponse de Carla RediResponse Specialist le 1 mai 2024
Dear Gina,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Middletown - Franklin. I am glad to read that you were pleased with our staff at the front desk as you mentioned how polite and friendly he was. However, we're sorry to hear about the inconvenience caused by the noise from the other rooms. Our team is dedicated to ensuring a comfortable stay for all guests, and we sincerely apologize for any disturbance you experienced. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.On your next stay should you have any issues while with us, please do not hesitate to let our front desk know so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
2/10 Horrible
REYES
Voyage en couple
16 mars 2024
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
REYES
Séjour de 1 nuit en mars 2024
Réponse de Adraine Rediresponse Specialist le 16 mars 2024
Dear Reyes, We are sorry to hear your recent experience at the RED ROOF INN & SUITES MIDDLETOWN - FRANKLIN did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concerns regarding the stains on the sheets and pillowcases. We at Red Roof appreciate your business and truly value your feedback. Sincerely,AdraineRed Roof Management Rediresponse Specialist
10/10 Excellent
Peter
7 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Peter
Séjour de 1 nuit en mars 2024
Réponse de Carla RediResponse Specialist le 8 mars 2024
Dear Peter,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Middletown - Franklin. We are thrilled to see that our location was to your liking. You also mentioned how pleased you were with the cleanliness of the rooms and that the pool is an added bonus. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.We hope to continue to provide great experiences for you. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist
10/10 Excellent
Ethel
4 févr. 2024
Ethel
Séjour de 2 nuits en janvier 2024
Réponse de Oshane RediResponse Specialist le 5 févr. 2024
Hello Ethel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES MIDDLETOWN - FRANKLIN and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Red Roof Management
4/10 Médiocre
Ashley
Voyage en couple
7 janv. 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Ashley
Séjour de 2 nuits en décembre 2023
Réponse de Oniel Rediresponse Specialist le 10 janv. 2024
Hi Ashley,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Suites Middletown - Franklin. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. You indicated that the cleanliness of the room was far from satisfactory, please accept our apologies for any inconvenience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.I don't know when, but on another one of your travel dates to this area, please feel free to stop by so we can earn your, 10/10 satisfaction score mark!Regards,RedRoof Management
2/10 Horrible
Melissa
27 déc. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Melissa
Séjour de 5 nuits en décembre 2023
Réponse de Nishaye RediResponse Specialist le 29 déc. 2023
Hello Melissa,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn & Suites Middletown - Franklin. We are sorry you had a less than satisfactory experience, prompting your 2/10 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,NishayeRed Roof ManagementRediResponse Specialist
10/10 Excellent
Elmer
6 déc. 2023
Les points forts : Propreté et personnel et service
Elmer
Séjour de 1 nuit en décembre 2023
Réponse de Olivia RediResponse Specialist le 6 déc. 2023
Thank you, Elmer, for telling us about your stay at the Red Roof Inn & Suites Middletown - Franklin. I am glad you found everything to be good prompting your 5/5 score. At Red Roof, we hope to continue to provide great experiences for you.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,OliviaRed Roof Management RediResponse Specialist
10/10 Excellent
Daniel
22 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Daniel
Séjour de 1 nuit en novembre 2023
Réponse de Tianna RediResponse Specialist le 22 nov. 2023
Hello Daniel,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn & Suites Middletown - Franklin appreciate your 10/10 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.The staff and I were happy to see we met your expectations. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,TiannaRed Roof Management RediResponse Specialist
10/10 Excellent
Jeani
16 nov. 2023
Jeani
Séjour de 7 nuits en novembre 2023
Réponse de Gabrielle RediResponse Specialist le 17 nov. 2023
Thank you for taking a moment to leave a review, Jeani. The staff and I at the Red Roof Inn & Suites Middletown - Franklin appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
8/10 Bien
Jeffrey
Voyage d’affaires
10 nov. 2023
Les points forts : Propreté et équipements
Jeffrey
Séjour de 1 nuit en novembre 2023
4/10 Médiocre
Ronald
23 oct. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Never again
Ronald
Séjour de 1 nuit en octobre 2023
Réponse de Tianna RediResponse Specialist le 26 oct. 2023
Dear Ronald,Thank you for taking the time to share your feedback regarding your recent visit at the Red Roof Inn & Suites Middletown - Franklin. I was saddened to read that your stay fell short of your expectations. You indicated that you were unsatisfied with the upkeep of the room, the possible you described, the cleanliness and the other highlighted concerns that hindered your stay. It is our primary aim to provide our guest with a home away from home experience, so I am very disappointed that was not achieved with you.I am sharing your feedback with management to ensure that your concerns are addressed and to have that room inspected. Red Roof will take your comments into consideration to make changes to improve our customer experience. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,TiannaRed Roof ManagementRediResponse Specialist
10/10 Excellent
Barbara
19 oct. 2023
Barbara
Séjour de 2 nuits en octobre 2023
2/10 Horrible
Mildred
Voyage en groupe
9 sept. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mildred
Séjour de 1 nuit en septembre 2023
Réponse de Toni-Ann RediResponse Specialist le 9 sept. 2023
Hello Mildred, Thank you for leaving a review. You indicated that you were not pleased with your stay, resulting in your 1/5 score. We’re sorry that we let you down. The issues you brought to our attention regarding the uncleanliness of floors, you having a poor interaction with staff and peeled furniture are truly regrettable. We strive to provide guests with all the comforts of home, so I am disappointed to see that was not your experience. I really appreciate you bringing this to our attention. Thank you again for sharing your concerns. We wish you the best in your future travels. Sincerely,Toni-Ann RediResponse Specialist Red Roof Inn - Redroof
10/10 Excellent
CHARLES
Voyage en couple
29 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
CHARLES
Séjour de 1 nuit en août 2023
Réponse de LaTunde Murrant. Rewards Specialist le 30 août 2023
Dear Charles,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES MIDDLETOWN - FRANKLIN. It's great to see you enjoyed your stay, resulting in a 5/5 score. I am happy to know that you appreciated our convenience. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
6/10 Satisfaisant
Aung
27 août 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Aung
Réponse de LaTunde Murrant. Rewards Specialist le 28 août 2023
Dear Aung,I appreciate you sharing your feedback following your stay at the RED ROOF INN & SUITES MIDDLETOWN - FRANKLIN. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,LaTundeRed Roof Management RediResponse Specialist
2/10 Horrible
Daxing
22 août 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Daxing
Séjour de 3 nuits en août 2023
Réponse de Oshane RediResponse Specialist le 24 août 2023
Dear Daxing, I appreciate you sharing your feedback following your stay at the RED ROOF INN & SUITES MIDDLETOWN - FRANKLIN. I was saddened to read that your stay fell short of your expectations due to the insects you reported along with the other issues mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Oshane Red Roof Management RediResponse Specialist
8/10 Bien
Kyle
21 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Kyle
Séjour de 1 nuit en août 2023
Réponse de Toni-Ann RediResponse Specialist le 7 sept. 2023
Hello Kyle,Thank you for choosing to stay at our Red Roof. I appreciate your 4/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof locations in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
2/10 Horrible
Cheryl, Markdale
Voyage en couple
3 août 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cheryl
Séjour de 1 nuit en juillet 2023
Réponse de Sashauna Red Roof Management le 4 août 2023
Dear Cheryl,Thank you for taking the time to tell us about your stay at the Red Roof Inn & Suites Middletown - Franklin. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. The situation you described regarding the lack of cleanliness is truly regrettable. We are very sorry for your experience. Our team is committed to satisfying our guests, so we are very thankful for your feedback.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best in your future travels.Very truly yours,SashaunaRed Roof Management RediResponse Specialist
2/10 Horrible
Robert
Voyage d’affaires
30 juil. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bed bugs!!!
Robert
Séjour de 4 nuits en juillet 2023
Réponse de Tianna RediResponse Specialist le 1 août 2023
Dear Robert,I appreciate you sharing your feedback following your stay at the Red Roof Inn & Suites Middletown - Franklin. I was saddened to read that your stay fell short of your expectations due to the pests you reported. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Tianna Red Roof Management RediResponse Specialist
6/10 Satisfaisant
Carrie
Voyage en famille
10 juil. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
You get what you pay for
Carrie
Séjour de 1 nuit en juillet 2023
Réponse de Xao RediResponse Specialist le 12 juil. 2023
Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Middletown - Franklin, Carrie. I am sorry that your experience did not meet your expectations. You stated that the unprofessionalism displayed by staff, along with the overpowering curry smell described and your other highlighted issues hindered your stay. As such, your feedback will be kept into consideration going forward.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRediResponse Specialist
2/10 Horrible
Clarence
Voyage en groupe
9 juil. 2023
Clarence
Séjour de 1 nuit en juillet 2023
Réponse de Xao RediResponse Specialist le 11 juil. 2023
Dear Clarence,We are sorry to hear your recent experience at the Red Roof Inn & Suites Middletown - Franklin did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback.Sincerely,XaoRediResponse Specialist
2/10 Horrible
Garrett
Voyage en famille
3 juil. 2023
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Garrett
Séjour de 1 nuit en juin 2023
Réponse de Kerry-Lee RediResponse Specialist le 5 juil. 2023
Dear Garrett, Thank you for taking part in our guest survey following your stay at the RED ROOF INN & SUITES MIDDLETOWN - FRANKLIN. It’s great to hear you liked our location. You however indicated the it was unclean. Know that your voice is of tremendous importance to us and we value your comments which will help us to continuously improve our services and make our guest experiences better. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee RediResponse Specialist
2/10 Horrible
Adam
2 juil. 2023
Adam
Séjour de 1 nuit en juillet 2023
Réponse de Kerry-Lee RediResponse Specialist le 4 juil. 2023
Dear Adam, We at the RED ROOF INN & SUITES MIDDLETOWN - FRANKLIN are disappointed to have earned your scoring of 1/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist
10/10 Excellent
Amy
26 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amy
Séjour de 1 nuit en juin 2023
Réponse de Recordo Rediresponse Specialist le 29 juin 2023
Dear Amy,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES MIDDLETOWN - FRANKLIN. We welcome your 5/5 rating and comment of how our property stands above the rest. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,RecordoRediresponse Specialist
2/10 Horrible
Ryan
Voyage en famille avec de jeunes enfants
21 juin 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Ryan
Séjour de 4 nuits en juin 2023
Réponse de Recordo Rediresponse Specialist le 23 juin 2023
Hello Ryan,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES MIDDLETOWN - FRANKLIN. I'm happy our hospitable staff handled the situation professionally. It's truly disheartening to hear that your experience didn't meet your expectations due to the foul odor you mention, possible mold, along with the unclean sheets and towels. Please accept our sincerest apologies for the numerous attempts which turned out futile. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,Recordo Rediresponse Specialist
4/10 Médiocre
Crystal
16 juin 2023
Crystal
Séjour de 1 nuit en juin 2023
Réponse de Xao RediResponse Specialist le 10 juil. 2023
Hello Crystal,Your review of the Red Roof Inn & Suites Middletown - Franklin was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 2/5 score, I welcome any further information you can provide. It is through guest feedback that we make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,XaoRediResponse Specialist
8/10 Bien
Kevin
12 juin 2023
Kevin
Séjour de 1 nuit en juin 2023
Réponse de Gabrielle RediResponse Specialist le 14 juin 2023
Thank you for taking a moment to leave a review, Kevin. Myself and the staff at the Red Roof Inn & Suites Middletown - Franklin appreciate your 8/10 score following your stay. We aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely,Gabrielle RediResponse Specialist
6/10 Satisfaisant
Christa
Voyage en famille
31 mai 2023
Les points faibles : Infrastructures et conditions de l’hébergement
Christa
Séjour de 1 nuit en mai 2023
Réponse de Olivia RediResponse Specialist le 1 juin 2023
Dear Christa,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES MIDDLETOWN - FRANKLIN. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience which led to your 3/5 score. You indicated that you were unsatisfied with the cleanliness of the property, the bathroom not being to your liking and all the other concerns highlighted which is truly regrettable. We will take your comments into consideration to make changes to improve our customer experience. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,OliviaRediResponse Specialist
10/10 Excellent
Kristin
17 mai 2023
Kristin
Séjour de 1 nuit en mai 2023
8/10 Bien
Shannon
Voyage en groupe, Voyage avec des animaux de compagnie
6 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Shannon
Séjour de 1 nuit en avril 2023
Réponse de Gabrielle RediResponse Specialist le 7 mai 2023
Thank you for taking a moment to leave a review, Shannon. Myself and the staff at the Red Roof Inn & Suites Middletown - Franklin appreciate your 4/5 score following your stay. You stated that the website advertised breakfast. However, I am not seeing that on our website. Nevertheless, the situation described was saddening to know.At Red Roof, it is our intention to prevent similar problems in the future. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, GabrielleRediResponse Specialist
6/10 Satisfaisant
NICK
Voyage en groupe
24 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
NICK
Séjour de 2 nuits en avril 2023
Réponse de Kerry-Lee RediResponse Specialist le 26 avr. 2023
Thank you for sharing, Nick. The team at the RED ROOF INN & SUITES MIDDLETOWN - FRANKLIN were saddened to know that your stay was not ideal, as reflected in your 3/5 score. You made mention of some of the hindrances to your stay which included the the noise disturbances from the adjoining room and the fact that no coffee was available. Comments like yours, are always an encouragement as we aim to improve on the quality of our services to make guest experiences better. Please know you are a valued guest and we appreciate your business.Thank you for bringing up your concerns and all the best in your future travels. Sincerely, Kerry-Lee RediResponse Specialist
2/10 Horrible
Alyssa
Voyage d’affaires
24 avr. 2023
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Alyssa
Séjour de 2 nuits en avril 2023
Réponse de Kerry-Lee RediResponse Specialist le 26 avr. 2023
Dear Alyssa,Thank you for your feedback following your experience with us at the RED ROOF INN & SUITES MIDDLETOWN - FRANKLIN. In response to the hindrances highlighted we sincerely apologize for the less than ideal experience. Feedback from our guest is always welcome as we strive to improve. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee RediResponse Specialist
2/10 Horrible
Ray
Voyage en famille
24 avr. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ray
Séjour de 3 nuits en avril 2023
Réponse de Toni-Ann RediResponse Specialist le 25 avr. 2023
Hello Ray,We appreciate your feedback. Guest safety and comfortability are some of our top priorities, so I am disappointed you felt that was not achieved fir you. Our team is committed to satisfying our guests, so we are very thankful for your feedback. Thank you again for sharing your concerns. We wish you the best in your future travels. Sincerely, Toni-Ann RediResponse Specialist
8/10 Bien
David
24 avr. 2023
Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en avril 2023
Réponse de Kerry-Lee RediResponse Specialist le 24 avr. 2023
Thank you for sharing, David. The team at the RED ROOF INN & SUITES MIDDLETOWN - FRANKLIN were saddened to know that your stay was not ideal. You made mention of some of the hindrances to your stay which included the lights in the room did not work, also the refrigerator and heater and the wall outlets did not work with a plug. I will ensure that your comments are shared with the property in an effort to improve. Thank you for bringing up your concerns and all the best in your future travels. Sincerely, Kerry-Lee RediResponse Specialist
2/10 Horrible
Satin
23 avr. 2023
Satin
Séjour de 2 nuits en avril 2023
Réponse de Toni-Ann RediResponse Specialist le 25 avr. 2023
Hello Satin,I appreciate your 1/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with an even better experience. I do hope that you will return to our hotel, or any other Extended Stay locations in the future. Sincerely, Toni-Ann RediResponse Specialist
2/10 Horrible
Shelley
Voyage en famille
21 avr. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shelley
Séjour de 3 nuits en avril 2023
Réponse de Kerry-Lee RediResponse Specialist le 22 avr. 2023
Thank you for sharing, Shelley. The team at the Red Roof Inn & Suites Middletown - Franklin were saddened to know that your stay was not ideal, as reflected in your 1/5 score. You made mention of some of the hindrances to your stay which included the lack of extra towels and blankets, the unclean tub, the noise disturbance from next door and the encounter you had with front desk. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for bringing up your concerns and all the best in your future travels. Sincerely, Kerry-Lee RediResponse Specialist
2/10 Horrible
Savannah
19 avr. 2023
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Savannah
Séjour de 2 nuits en avril 2023
Réponse de Sashauna Red Roof Management le 12 mai 2023
Hello Savannah,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn & Suites Middletown - Franklin. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist
6/10 Satisfaisant
Joshua
Voyage en couple
20 mars 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Joshua
Séjour de 1 nuit en mars 2023
Réponse de Olivia RediResponse Specialis le 24 mars 2023
Hello Joshua,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Suites Middletown - Franklin. We sincerely appreciate your comments, and we're very happy that everything was great for you at our property. You indicated that you were unsatisfied with the pillow cases not being cleaned, and the other concerns you suggested. Please accept our sincerest apologies for the inconvenience it may have caused. We will take your comments into consideration to make changes to improve our customer experience. Thank you very much for providing us with your feedback.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,OliviaRediResponse Specialis
2/10 Horrible
Jacob
Voyage en famille avec de jeunes enfants
13 mars 2023
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Jacob
Séjour de 2 nuits en mars 2023
Réponse de Sharma RediResponse Specialist le 16 mars 2023
Dear Jacob,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES MIDDLETOWN - FRANKLIN. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience due to the odor you described, broken toilet, the stained linens, and the other concern you highlighted. Please accept my sincerest apologies for any inconvenience that this may have caused. To uphold the company's high standards, I have notified management of your comments to address your concerns.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels.Sincerely,SharmaRediResponse Specialist
10/10 Excellent
Nicole
Voyage d’affaires
3 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nicole
Réponse de Xao RediResponse Specialist le 6 mars 2023
Thank you for your wonderful rating, Nicole. Myself and the staff at the Red Roof Inn & Suites Middletown - Franklin were elated to see that we earned your perfect score. In order to understand what prompted your score, I welcome any further information about your stay that you can provide. We strive to provide a five-star experience to our guests, so your feedback helps us to hone our abilities towards meeting this goal. Once more, thank you for posting your rating. We look forward to having you stay with us again in the future. Appreciatively, Xao RediResponse Specialist
2/10 Horrible
Benjamin
24 févr. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Workers literally fighting each other
Benjamin
Séjour de 1 nuit en février 2023
Réponse de Kerry-Lee RediResponse Specialist le 25 févr. 2023
Dear Benjamin,We are sorry to hear your recent experience at the RED ROOF INN & SUITES MIDDLETOWN - FRANKLIN did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,Kerry-Lee RediResponse Specialist
2/10 Horrible
Morgan
20 févr. 2023
Les points faibles : Personnel et service
Morgan
Séjour de 1 nuit en février 2023
Réponse de Kerry-Lee RediResponse Specialist le 21 févr. 2023
Hello Morgan.Thank you for taking a moment to complete our survey in regards to your recent stay at the RED ROOF INN & SUITES MIDDLETOWN - FRANKLIN. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve on our services to enhance our guest experiences. Your feedback is critical as we aim to deliver clean, comfortable, home away from home stays to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kerry-LeeRediResponse Specialist
8/10 Bien
Yolanda, Howard
12 févr. 2023
Yolanda
Séjour de 1 nuit en février 2023
Réponse de Toni-Ann RediResponse Specialist le 9 sept. 2023
Hello Yolanda, Thank you for being our guest at our Red Roof. I appreciate your 4/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience. I do hope that you will return to our hotel, or any other long term lodging locations in the future. Sincerely, Toni-Ann Red Roof ManagementRediResponse Specialist
2/10 Horrible
Kristin
31 déc. 2022
Kristin
Séjour de 1 nuit en décembre 2022
6/10 Satisfaisant
John
4 déc. 2022
Les points forts : Propreté et équipements
John
2/10 Horrible
Jade
Voyage avec des animaux de compagnie
28 nov. 2022
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Jade
8/10 Bien
Ann
Voyage en couple
23 nov. 2022
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Ann
Séjour de 1 nuit en novembre 2022
10/10 Excellent
Renee
3 nov. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement