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Avis sur Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
1620 Armory Dr, Franklin, VA

Avis

7,0

Bien

Note des voyageurs de 10 (Excellent), d’après 23 avis sur 102." "
Note des voyageurs de 8 (Bien), d’après 25 avis sur 102." "
Note des voyageurs de 6 (Satisfaisant), d’après 34 avis sur 102." "
Note des voyageurs de 4 (Médiocre), d’après 11 avis sur 102." "
Note des voyageurs de 2 (Horrible), d’après 9 avis sur 102." "

6,8/10

Propreté

7,6/10

Personnel et service

6,0/10

Équipements

6,8/10

Infrastructures et conditions de l’hébergement

6,4/10

Écoresponsabilité

Avis

10/10 Excellent

Lynne

Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Kenneth

Les points forts : Personnel et service
The hotel was at the lower end
Séjour de 1 nuit en mars 2024

10/10 Excellent

Alleyne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024

4/10 Médiocre

Jayson

Les points faibles : Propreté
Old school look inside and out. the rooms are from the 1990's. For what the charge, it should be cut in half.
Séjour de 1 nuit en février 2024

2/10 Horrible

Keianna

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024

10/10 Excellent

jacquelyn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I really like the location i was able to go just about anywhere by walking. Didnt even have to drive
Séjour de 1 nuit en février 2024

10/10 Excellent

Shirley

Stay was good rooms clean and very quite area
Séjour de 3 nuits en février 2024
Réponse de Dev le 7 févr. 2024
Thank you

4/10 Médiocre

Valerie

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Since this was a Quality Inn, we assumed it was a hotel not a motel. Room was not clean, towels spotted and dingy, no sign of sanitizer, and heat was spotty. Very disappointing.
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Jamie

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was very clean and peaceful ✌️
Séjour de 1 nuit en janvier 2024
Réponse de Dev le 7 févr. 2024
Thank you

2/10 Horrible

Belynda

Les points forts : Personnel et service
Les points faibles : Propreté
My room was filthy, after a 12 hour drive I was too tired to move all my stuff I had brought in so I actually went to the front desk and got cleaning supplies. Woke up in the morning and found a cockroach!! I have not issue with dated rooms, especially those that allow dogs, but it needs to be clean.
Séjour de 4 nuits en novembre 2023

10/10 Excellent

Sue

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
staff friendly, works to make your stay enjoyable.
Séjour de 2 nuits en décembre 2023

4/10 Médiocre

Queenaisia

Séjour de 1 nuit en novembre 2023

8/10 Bien

Ted

Les points forts : Équipements
Only issue was that there is some type of dispute between property and Expedia. Had to pay extra for early check in so be prepared for that.
Séjour de 1 nuit en novembre 2023

6/10 Satisfaisant

Aaron

Les points forts : Propreté et personnel et service
Loud tractor trailers driving by. Staff was very friendly and awesome. Garbage in the ditch around the property.
Séjour de 2 nuits en novembre 2023

2/10 Horrible

William

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The room had black hair all over,to include the bathroom.soap scum in the shower soap holder,etc.
Séjour de 1 nuit en novembre 2023

8/10 Bien

Jelesa

Séjour de 1 nuit en novembre 2023

10/10 Excellent

Arthur

Séjour de 1 nuit en novembre 2023

8/10 Bien

Mary

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Great staff, clean, good parking.
Séjour de 1 nuit en octobre 2023

2/10 Horrible

kathryn

Séjour de 2 nuits en octobre 2023

4/10 Médiocre

Fabio

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cattivo odore in stanza
Séjour de 1 nuit en août 2023

2/10 Horrible

LaToyia, Voorhees

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property wasn’t too clean. The office staff wasn’t too friendly at all. There was no mention that the pool wasn’t open which was a complete let down! Had I known the pool wasn’t opened I would of selected a different property! This property was probably worst than Motel 6. The door locked like someone tried to back in a 1000 times I didn’t even feel safe with the safety lock on. I probably would never stay at this property again when I visit my family in that area again!
Séjour de 2 nuits en juillet 2023

2/10 Horrible

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
A picture is worth a thousand words, so if I could attach them I would! The old, exposed ceiling light in the bathroom, filthy old chairs, dingy walls with abandoned hardware dotting the surface, rust, and wait for it....... bed bug bites! I reported it to the receptionist and even lifted my top to SHOW her and when she called her manager nothing was done except an irate housekeeping person going to my room tossing the sheets on the floor and coming back saying there were no bugs.... and the last person didn’t report a problem! I was treated as if I was making it up! Not even an apology..... and no black light to actually assess the bedding! I have researched bed bug bites vs flea bites (dogs are allowed) and chigger bites — and these itchy red lesions fit all the criteria and appearance of bed bug bites. Further, the nymphs cannot be seen with the naked eye!! Do what you want... but I tried to tell you!
Séjour de 2 nuits en juin 2021

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Confort de la chambre
Hotel ok for a 2+ hotel.
The gym needs to be renovated, old & outdated weight machine

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté et personnel et service
convenient
It was midway between two of our long term destinations

6/10 Satisfaisant

Sarah, Raleigh

Les points faibles : Infrastructures et conditions de l’hébergement
ok, but worn
overall, it's an okay hotel. Not the most comfortable, but better than other options. It is showing its age, and with exterior doors, I didn't feel 100% safe. But for a night on the road, it was okay. Probably won't stay again though.

4/10 Médiocre

Carl, Easley SC

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Mold in Bathrooms
After a long drive we both just needed to sleep, (room 233) A couple of hours into sleeping my fiancé began coughing, she is very allergic to mold. I looked around the room carpets where damp and the bathroom had mold on the ceiling. Shame for what we paid could have had that standard in a much cheaper hotel. However the area is conveniently located and plenty of places to eat.

6/10 Satisfaisant

Diane, Murrysville

Les points faibles : Infrastructures et conditions de l’hébergement
Noisy night
Group of girls outside our room woke us up and kept us awake for hours, took 2 calls to front desk to get them to move along. Very frustrating as we had a long drive ahead of us.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
I'd stay here Again!
Not Bad. Staff is very nice.

8/10 Bien

Jeff, Sarasota

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean comfortable

6/10 Satisfaisant

Selina

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Good breakfast
Room could have been cleaner.

6/10 Satisfaisant

John

Les points forts : Propreté et confort de la chambre

6/10 Satisfaisant

Tammy

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

Elizabeth, Raleigh, NC

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay for price and location
We stayed in the suites in the annex. It was very nice, quiet and the beds were comfortable. I was pleased with the cleanliness of the room and the size of the space for the price. Thankfully the AC worked beautifully. Overall it was a nice stay especially for the price. Definitely THE best option if you are staying in Franklin overnight.

6/10 Satisfaisant

Ann, NC

Les points forts : Personnel et service
Convenient
They were accommodating. We asked for adjoining rooms and that's what we got. The breakfast area was way too small for the number of guests and they only had one staff person attending. We finally had to give up and go out to a local restaurant for breakfast. The rooms need updating, but were overall clean and comfortable.

2/10 Horrible

JB, Indiana

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Moldy & Smelly
The room was moldy. It smelled so bad we had to change room. The second room was better but it still smelled. Would not stay here again and would not recommend it to anybody.

8/10 Bien

Denise

Les points forts : Propreté, personnel et service, confort de la chambre

10/10 Excellent

Sandra, Narrows, VA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay!
Everything was much nicer than I expected according to the reviews. I have no complaints and will stay there again! Everything was clean, bed and pillows comfortable, pool clean (a little cold but what do you expect in May), breakfast good, service good, staff friendly.

8/10 Bien

Joseph K.

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very friendly staff, quick check in and check out
Very quick and easy check in and out. Nice breakfast spread with an assortment of hot and cold choices and beverages. Lovely hotel and staff.

6/10 Satisfaisant

Kathy, Concord, NH

The Best Hotel in Town
The room was very comfortable and warm. Although the walls are a bit thin (you can hear toilets flushing around you), the room offered everything I needed. Parking was great, the staff at the desk and breakfast bar were wonderful.

6/10 Satisfaisant

Thomas, Moundsville

Les points faibles : Infrastructures et conditions de l’hébergement
critisicm
The tub did not drain well when taking a shower.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comfortable, clean
The room was clean, quiet and comfortable. Mimi and the rest of the hotel staff were very kind and made us feel very welcome. I will stay here again while visiting family.

4/10 Médiocre

Donald, NC

Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Just OK, but hardly worth the price.
This place was OK. My complaint is only as follows: I was in a small town on a non-busy weekend in off season. For what I paid ($90+ including tax), I typically get something reasonably nice. Instead I got about equivalent to motel 8. Nothing wrong, just significantly off on price.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We had a short one night stay. It was pleasing and we had no issues. The hotel beds were clean and comfortable. Overall a good experience.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

Judi, NJ

Les points forts : Propreté, personnel et service, confort de la chambre
Great staff, close to stores
The staff was wonderful. Hotel room was clean, however needed a paint job (peeling paint in bathroom - a fan in the bathroom would probably help that).

6/10 Satisfaisant

Van The Traveling Man

Les points forts : Propreté et confort de la chambre
Nice place to stay for the price
We checked in late at night so the window check-in was a little odd, but the rooms were nice and clean, plenty of lights, newer TV, hot shower, plenty of pillows, and no smoking smell. This is everything I expect for a room in this price range. I would stay here again.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Propreté
Better in the past
We have always had a decent stay at your hotel. But this time the room wasn't as clean as it had been in the past. Our check-in was late but the quality of the room was somewhat disappointing. It smelled musty and old. It might have been coming from AC unit but some of the chairs had stains and there was hair on the bathroom floor from the last guest. I would stay again but I refer to stay on the first level. I stayed in Feb and my room was very nice and clean. I'm sure the hotel was booked but a little more detail to the cleaning would satisfy your repeat guests.