Avis sur Adina Apartment Hotel Frankfurt Westend
Adina Apartment Hotel Frankfurt Westend
Osloer Strasse 3, Frankfurt, HE
Avis
9,2
Merveilleux
9,4/10
Propreté
9,0/10
Personnel et service
9,0/10
Équipements
9,4/10
Infrastructures et conditions de l’hébergement
8,8/10
Écoresponsabilité
Avis
21 févr. 2024
Les points forts : Propreté et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Your Adina Westend Team le 22 févr. 2024
Dear Laurence Elis,Your perfect score has truly made our day! It's wonderful to know you had such a great experience with us. Here at the Adina Apartmenthotel Frankfurt Westend, we strive to provide all of our guests with a memorable stay.We hope that your positive experience will bring you back to us in the future. We look forward to hosting you again.Kind regards,
10/10 Excellent
frédéric
1 nov. 2023
Les points forts : Propreté et confort de la chambre
Allez-y les yeux fermés
frédéric
Séjour de 4 nuits en octobre 2023
Réponse de Your Adina Westend Team le 1 nov. 2023
Dear Frederic,It's delightful to hear that you found our location to be highly convenient for your participation in the Frankfurt Marathon. We understand how important it is for our guests to have easy access to local events and amenities. Being close to places where you can dine out, shop, and even prepare a meal in the comfort of your studio is indeed an added bonus. Your positive experience truly aligns with our philosophy at Hotel Adina Apartmenthotel Frankfurt Westend - to provide an ideal blend of comfort, convenience, and proximity to our guests. We look forward to welcoming you back in the future, perhaps for the next marathon or any other event.Kind regards,
10/10 Excellent
Cédric
2 janv. 2023
Les points forts : Propreté et confort de la chambre
Grande chambre confortable
Cédric
Séjour de 4 nuits en décembre 2022
Réponse de Your Adina Team le 9 janv. 2023
Dear Cedric ,thank you for your review.We hope to see you soon again at our property.Kind Regards,Your Adina Team
8/10 Bien
mehdi
23 mai 2022
Les points forts : Confort de la chambre
mehdi
Séjour de 3 nuits en mai 2022
10/10 Excellent
cedric
Voyage d’affaires
22 janv. 2021
Les points forts : Propreté et confort de la chambre
cedric
Séjour de 5 nuits en janvier 2021
10/10 Excellent
eric
8 mai 2020
eric
Séjour de 1 nuit en mai 2020
10/10 Excellent
Voyageur vérifié
3 nov. 2019
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en octobre 2019
10/10 Excellent
Guillaume
3 juil. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect
Guillaume
Séjour de 4 nuits en juin 2019
10/10 Excellent
Guillaume
28 juin 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great - but cleaning must be done everyday
Guillaume
Séjour de 1 nuit en juin 2019
10/10 Excellent
Isma
17 mars 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Isma
Séjour de 2 nuits en mars 2019
10/10 Excellent
Voyageur vérifié
19 nov. 2018
Voyageur vérifié
Séjour de 2 nuits en novembre 2018
10/10 Excellent
Laurent
29 oct. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Belle chambre, confortable et très propre
Laurent
Séjour de 2 nuits en octobre 2018
8/10 Bien
Roger
23 oct. 2018
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Parfait
Roger
Séjour de 1 nuit en octobre 2018
10/10 Excellent
Guillaume
23 oct. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The best business hotel
Guillaume
Séjour de 1 nuit en octobre 2018
8/10 Bien
Xavier, Montréal
24 août 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Xavier
Séjour de 4 nuits en août 2018
8/10 Bien
Emmanuelle
18 juin 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien
Emmanuelle
Séjour de 1 nuit en juin 2018
10/10 Excellent
Blackice, Toulouse
24 mai 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super appart'Hotel
Blackice
Séjour de 3 nuits en mai 2018
8/10 Bien
Saâd
9 mars 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Saâd
Séjour de 1 nuit en mars 2018
8/10 Bien
Voyageur vérifié
18 janv. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en janvier 2018
8/10 Bien
Victorien
2 sept. 2017
Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
Victorien
Séjour de 1 nuit en août 2017
8/10 Bien
Céline
29 janv. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Céline
10/10 Excellent
Josselin
7 janv. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
belle et grande chambre à 3 pas du centre ville
Josselin
10/10 Excellent
MOHAMMED
30 déc. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
MOHAMMED
10/10 Excellent
Jimmy
12 nov. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel très agréable
Jimmy
10/10 Excellent
Phillip, Mount Juliet
23 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Phillip
Séjour de 2 nuits en mai 2024
Réponse de Your Adina Westend Team le 23 mai 2024
Dear Philip,we are very pleased that you enjoyed your stay at the Adina Apartmenthotel Frankfurt Westend. We are proud of our location and it is great to hear that it was convenient for you. Your words of praise about our spacious rooms and staff are much appreciated.We hope to welcome you again soon.Yours sincerely,
8/10 Bien
jessica, york
Voyage en famille
20 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
jessica
Séjour de 1 nuit en mai 2024
Réponse de Your Adina Westend Team le 22 mai 2024
Dear jessica,we are very pleased to hear that you enjoyed your stay with us at Adina Apartmenthotel Frankfurt Westend and that you appreciated our cleanliness and the condition of the hotel.We understand your comments regarding the parking fees. Unfortunately, it is a fact that in big cities like Frankfurt, parking spaces are often scarce and subject to charges. However, we always try to offer our guests fair prices.We hope to welcome you back soon and wish you all the best until then.With kind regards,Your Adina Westend Team
10/10 Excellent
Pinky
Voyage en famille
15 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Pinky
Séjour de 2 nuits en mai 2024
Réponse de Your Adina Westend Team le 16 mai 2024
Dear Pinky,Your words of appreciation are a delightful start to our day. It's refreshing to learn that our team's kindness and friendliness have left a positive impression on your visit. At Hotel Adina Apartmenthotel Frankfurt Westend, we strive to create memorable experiences for our guests through our unparalleled service. Your recommendation is the highest honour we could receive. Should your travels bring you back to Frankfurt, we would be thrilled to welcome you again.Kind regards,
10/10 Excellent
Michael
2 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Michael
Séjour de 1 nuit en avril 2024
Réponse de Ihr Adina Westend Team le 8 avr. 2024
Lieber Michael,Es freut uns sehr zu hören, dass Sie während Ihres Aufenthalts bei uns alles zu Ihrer Zufriedenheit vorgefunden haben. Ihre positive Bemerkung ist wertvoll und bestärkt uns darin, auch weiterhin unser Bestes zu geben, um allen unseren geschätzten Gästen einen angenehmen Aufenthalt zu ermöglichen. Wir freuen uns darauf, Sie in Zukunft wieder im Adina Apartmenthotel Frankfurt Westend begrüßen zu dürfen.Mit freundlichen Grüßen
10/10 Excellent
William
28 mars 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
William
Séjour de 1 nuit en mars 2024
Réponse de Your Adina Westend Team le 8 avr. 2024
Dear William,We are delighted to know that you appreciated the tranquility of your room at the Adina Apartmenthotel Frankfurt Westend. Providing a peaceful and comfortable environment for our guests is of utmost importance to us. We hope to welcome you back in the near future for another serene stay.Kind regards,
10/10 Excellent
GABRIEL, SAN JOSE
Voyage d’affaires
10 mars 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
GABRIEL
Séjour de 1 nuit en mars 2024
Réponse de Your Adina Westend Team le 11 mars 2024
Dear Gabriel,It's uplifting to learn that our location near the Messe and central station worked well for your stay. At Adina Westend, we aim to provide convenience and comfort for all our guests. Your positive comment provides motivation for us to continue doing our best in serving our guests.Kind regards,
10/10 Excellent
Tomoaki
Voyage en famille avec de jeunes enfants
3 mars 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Tomoaki
Séjour de 3 nuits en février 2024
Réponse de Your Adina Westend Team le 4 mars 2024
Dear Tomoaki,It is wonderful to read that you found our hotel to be very convenient for your extended stay. We strive to provide a comfortable and enjoyable experience for all our guests, especially those staying for longer periods. It's gratifying to know that we were able to meet your expectations.We look forward to welcoming you back in the future.Kind regards,
8/10 Bien
Louisa
Voyage d’affaires
19 févr. 2024
Les points forts : Propreté et confort de la chambre
Louisa
Séjour de 3 nuits en février 2024
Réponse de Ihr Adina Westend Team le 20 févr. 2024
Sehr geehrte Louisa,Wir freuen uns sehr über Ihr Feedback zu Ihrem kürzlichen Aufenthalt im Adina Apartmenthotel Frankfurt Westend. Es freut uns zu hören, dass Sie die Kücheneinrichtungen im Zimmer als praktisch empfunden haben, auch wenn wir Ihre Anmerkungen bezüglich bestimmter Gerüche verstehen. Was den Fitnessraum betrifft, so nehmen wir Ihre Meinung zur Kenntnis und danken Ihnen für Ihre Geduld, da wir uns ständig bemühen, die Erwartungen aller unserer Gäste zu erfüllen. Wir sind stets bestrebt, unseren Gästen erstklassige Einrichtungen zu bieten, und freuen uns von Ihnen spezifisches Feedback zu erhalten.Mit freundlichen Grüßen,
10/10 Excellent
Lawrence
Voyage en groupe
18 févr. 2024
Les points forts : Propreté et confort de la chambre
Best designed hotel room I've ever been in.
Lawrence
Séjour de 1 nuit en février 2024
Réponse de Your Adina Westend Team le 19 févr. 2024
Dear Lawrence,Your feedback regarding your recent stay at the Adina Apartmenthotel Frankfurt Westend is greatly appreciated. It's delightful to hear that our hotel has become your new choice in Frankfurt. We are proud that our room design and facilities, including the in-room laundry, met your needs and expectations.As for the operating instructions for the laundry machine, we acknowledge your suggestion and we'll take it into consideration. We are looking forward to welcoming you back soon.Kind regards,
6/10 Satisfaisant
YESHUA, Brooklyn
15 févr. 2024
YESHUA
Séjour de 2 nuits en janvier 2024
Réponse de Your Adina Westend Team le 19 févr. 2024
Dear Yeshua,We notice that your recent stay at our hotel didn't meet your expectations to the fullest, and we regret any inconveniences you may have experienced. Your feedback is vital in helping us continuously strive for excellence, and we appreciate your honesty. Creating a comfortable and memorable experience for our guests is our utmost priority, and we're committed to improving our services. We sincerely hope that you give us another opportunity to serve you better.Kind regards,
10/10 Excellent
Yun Kyoung
6 févr. 2024
Les points forts : Propreté et confort de la chambre
Yun Kyoung
Séjour de 2 nuits en février 2024
Réponse de Your Adina Westend Team le 8 févr. 2024
Dear Yun Kyoung,Your succinct yet powerful review truly made our day. It's a pleasure to hear that you rated us as a perfect 10. At Adina Westend, we strive to provide an exceptional experience to all our guests and it's heartening to know we've succeeded with you.We look forward to welcoming you back in the future. Kind regards,
10/10 Excellent
MAURO
Voyage en famille
3 févr. 2024
Les points forts : Propreté et confort de la chambre
MAURO
Séjour de 2 nuits en janvier 2024
Réponse de Your Adina Westend Team le 5 févr. 2024
Dear Mauro,Your perfect score has truly made our day! At Adina Westend, we always strive to provide the best experiences for our guests, and it fills us with immense joy to know that we were able to meet your expectations. Should you visit us again, we look forward to welcoming you back and aiming to provide another "10 out of 10" experience for you.Kind regards,
6/10 Satisfaisant
MARTIN
Voyage en famille, Voyage d’affaires
3 févr. 2024
Les points forts : Équipements
MARTIN
Séjour de 4 nuits en janvier 2024
Réponse de Your Adina Westend Team le 5 févr. 2024
Dear Martin,It's valuable for us to hear about your recent stay with us at Adina Apartmenthotel Frankfurt Westend. Your feedback helps us understand where we can improve our services.Our aim is always to provide excellent experiences that make our guests feel at home. We strive to maintain high standards in all areas, from our amenities to our guest services. We're sorry to hear that your experience was merely average.We continuously work towards improving our services and we hope you will give us another chance to prove our commitment to quality hospitality. Kind regards,
6/10 Satisfaisant
Israel
30 janv. 2024
Israel
Séjour de 2 nuits en janvier 2024
Réponse de Your Adina Westend Team le 22 mars 2024
Dear Israel,Your rating has been noticed and we acknowledge that there is room for improvement. Our primary objective at Adina Apartmenthotel Frankfurt Westend is to provide our guests with exceptional experiences. We are committed to continuous improvement and your feedback is integral to that process. We hope to welcome you back in the future to provide a superior experience. Kind regards,
8/10 Bien
ERNESTO
Voyage d’affaires
29 janv. 2024
Les points forts : Propreté et confort de la chambre
ERNESTO
Séjour de 4 nuits en janvier 2024
Réponse de Your Adina Westend Team le 30 janv. 2024
Dear Ernesto,We are pleased to hear that you had a positive experience at Hotel Adina Apartmenthotel Frankfurt Westend. It's encouraging to know that we met the majority of your expectations. Your rating is valuable to us, and we strive for perfection in every aspect of our service. We would be delighted if you could share more details about your stay that would help us hit that perfect score in the future.Kind regards,
10/10 Excellent
David
Voyage d’affaires
28 janv. 2024
Les points forts : Propreté et confort de la chambre
David
Séjour de 3 nuits en janvier 2024
Réponse de Your Adina Westend Team le 30 janv. 2024
Dear David,We are overjoyed to read your succinct yet impactful review. Your perfect rating of "ten out of ten" truly warms our hearts. It's wonderful to know you had such a favorable experience at the Adina Apartmenthotel Frankfurt Westend.Our team endeavors to provide an outstanding service to all our guests and seeing such feedback motivates us to continue doing so.We hope to welcome you back soon for another delightful visit.Kind regards,
10/10 Excellent
MIKYO
Voyage en groupe
28 janv. 2024
Les points forts : Propreté et confort de la chambre
MIKYO
Séjour de 3 nuits en janvier 2024
Réponse de Your Adina Westend Team le 30 janv. 2024
Dear Mikyo,We are delighted to learn that your stay at our Adina Westend Hotel was enjoyable and convenient. Your kind words about our location, facilities, and staff are truly appreciated.It seems you found the proximity to the shopping mall and markets quite beneficial, especially for cooking and gift purchasing. We are glad to know our team was able to assist with any additional needs you had during your stay.Also, we're pleased to hear you appreciated the convenience of the unmanned store at the reception, despite not using it. We strive to ensure our guests have access to all the amenities they might need, at any time.We look forward to welcoming you again in the future.Kind regards,
2/10 Horrible
Seong
20 janv. 2024
Seong
Séjour de 1 nuit en janvier 2024
Réponse de Your Adina Westend Team le 22 janv. 2024
Dear Seong,Your valuable insights regarding your recent stay at Adina Apartmenthotel Frankfurt Westend are much appreciated.We regret to hear that your experience didn't meet all your expectations. It is our foremost intent to deliver a memorable and immaculate stay to all of our valued guests.Once again, thank you for your valued feedback. We look forward to welcoming you back for a more pleasant and satisfying stay in the future.Kind regards,Your Adina Westend Team
4/10 Médiocre
Mahmoud
Voyage en famille
19 janv. 2024
Mahmoud
Séjour de 4 nuits en janvier 2024
Réponse de Your Adina Westend Team le 22 janv. 2024
Dear Mahmoud,Your valuable insights regarding your recent stay at Adina Apartmenthotel Frankfurt Westend are much appreciated.Once again, thank you for your valued feedback. We look forward to welcoming you back for a more pleasant and satisfying stay in the future.Kind regards,
8/10 Bien
Aziza
Voyage en couple
17 janv. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Aziza
Réponse de Your Adina Westend Team le 18 janv. 2024
Dear Aziza,It is heartening to hear that you enjoyed your stay at our hotel. Your positive comments about the room and the tranquil atmosphere of our establishment are greatly appreciated. It is indeed our prime location that many of our guests value, and we are pleased it contributed to your positive experience.Should your travels bring you back to Frankfurt, we would be delighted to welcome you again at Adina Apartmenthotel Frankfurt Westend.Kind regards,
6/10 Satisfaisant
Biren
13 janv. 2024
Les points forts : Propreté et confort de la chambre
Indifferent staff
Biren
Séjour de 1 nuit en janvier 2024
Réponse de Your Adina Westend Team le 15 janv. 2024
Dear Biren,Thank you for sharing your experience with us. We are pleased to hear that you enjoyed our hotel and appreciated the fantastic location.We deeply regret that your interaction with our front desk staff did not meet your expectations. Please accept our sincere apologies for any inconvenience caused. We take your feedback seriously and will promptly address this matter with our team to ensure improved service in the future.If you decide to give us another chance, please let us know, and we will do our best to make your stay memorable.Warm regards,
4/10 Médiocre
YESHUA, Brooklyn
Voyage d’affaires, Voyage en couple
12 janv. 2024
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté
YESHUA
Séjour de 3 nuits en janvier 2024
Réponse de Your Adina Westend Team le 18 janv. 2024
Dear Yeshua,Firstly, allow us to express our sincere apologies that your most recent stay with us did not meet the standards you've come to expect from Hotel Adina Apartmenthotel Frankfurt Westend. We deeply appreciate your loyalty over the years and are truly disheartened to hear about your disappointment.We understand that a clean and comfortable room is an absolute necessity, especially for our guests who are traveling for business. It is indeed unfortunate that there was a miscommunication about our new cleaning policy and that your request was not properly fulfilled. We want to assure you that what you experienced is not indicative of our usual high standard of service.Your feedback about our hotel cleanliness and new cleaning policy is extremely valuable. It helps us understand where we can make improvements to better serve our guests. We will certainly take your comments into account as we continuously strive to enhance our guest experience.Once again, we deeply regret this experience and hope that despite this incident, we will have another opportunity to welcome you back and demonstrate our commitment to excellent service and accommodation.Kind regards,
10/10 Excellent
Dana
Voyage en groupe
9 janv. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Dana
Séjour de 2 nuits en janvier 2024
Réponse de Your Adina Westend Team le 10 janv. 2024
Dear Dana,thank you for your review and rating.We look forward to welcoming you back for another comfortable stay.Kind regards,
10/10 Excellent
Yuni
Voyage en couple
8 janv. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Yuni
Séjour de 2 nuits en janvier 2024
Réponse de Your Adina Westend Team le 9 janv. 2024
Dear Yuni,We are delighted to hear that you enjoyed your stay at the Adina Apartmenthotel Frankfurt Westend. It is heartening to know that you found our apartment spacious and our amenities, such as the coffee pod machine and washer/dryer, to your liking.The convenience of our location is something we are especially proud of, and we're glad it contributed positively to your experience. We are thrilled to receive your recommendation and appreciate your kind words about our staff.Once again, thank you for choosing our hotel. We look forward to welcoming you back in the future.Kind regards,
10/10 Excellent
Gabriela
Voyage en groupe
4 janv. 2024
Les points forts : Propreté et confort de la chambre
Gabriela
Séjour de 1 nuit en décembre 2023
Réponse de Your Adina Westend Team le 9 janv. 2024
Dear Gabriela,It is delightful to hear such positive words and it's always encouraging when customers acknowledge the good work of our team. We're glad you found our hotel to your liking. Our priority is to provide a comfortable and enjoyable experience for our guests.Your kind words about the room size, bed comfort, breakfast, and location are truly appreciated. We strive to create for our guests a 'home away from home' and it's heartening to hear about your experience.Your recommendation means a lot to us. We look forward to welcoming you back soon for an even better experience.Kind regards,
10/10 Excellent
Jongcheol
Voyage en famille
1 janv. 2024
Les points forts : Propreté et confort de la chambre
Jongcheol
Séjour de 6 nuits en décembre 2023
Réponse de Your Adina Westend Team le 3 janv. 2024
Dear Jongcheol,thank you for your kind rating. We are happy to read that you enjoyed your stay and hope to welcome you back again soon.