Piscine extérieure

Avis sur Hotel das Cataratas, A Belmond Hotel, Iguassu Falls

5 out of 5
Hotel das Cataratas, A Belmond Hotel, Iguassu Falls
Rodovia Br 469 Km 32, Iguassu National Park, Foz do Iguaçu, PR

Avis

9,8

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 905 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 73 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 11 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 10 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 3 avis sur 1002." "

10/10

Propreté

9,8/10

Personnel et service

9,8/10

Équipements

9,8/10

Infrastructures et conditions de l’hébergement

9,8/10

Écoresponsabilité

Avis

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Exceptionnel
Parfait en tous points. Seul bémol comme toujours avec Hôtels.com, on nous attribue une chambre de standard inférieur aux autres….
Séjour de 2 nuits en février 2024
Réponse de Leticia Busatto le 5 févr. 2024
Dear,Thank you for taking the time to share your feedback with us. We're delighted to hear that your experience was exceptional in every aspect. We apologize for any inconvenience regarding the room allocation. Your comments are invaluable, and we appreciate your understanding. We hope to welcome you back for another outstanding stay at Hotel das Cataratas.Best regards,Letícia BusattoAssistant to the General Manager

10/10 Excellent

William, Levallois-Perret

Séjour de 3 nuits en janvier 2024
Réponse de Letícia Busatto - Assistente da Gerência Geral le 1 févr. 2024
Prezado William,Agradecemos por escolher o Hotel das Cataratas e por compartilhar sua avaliação positiva. Estamos encantados em saber que sua experiência atendeu às suas expectativas. Se houver algum ponto específico que tenha contribuído para sua satisfação, ficaríamos gratos em conhecê-lo. Valorizamos sua preferência e esperamos recebê-lo novamente para futuras estadias memoráveis.Atenciosamente,Letícia BusattoAssistente da Gerência Geral

10/10 Excellent

INGRID LOPES DA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Isabelle Vieira - Assistente da Gerência Geral le 12 janv. 2024
Ingrid Lopes,Agradecemos imensamente pela sua avaliação positiva de 5 de 5 na Expedia. É uma satisfação saber que sua experiência conosco foi tão satisfatória.Estamos encantados por termos correspondido às suas expectativas, e esperamos ter a honra de recebê-la novamente em breve para mais momentos memoráveis no Hotel das Cataratas.Se precisar de qualquer assistência ou tiver algum pedido específico para sua próxima estadia, por favor, não hesite em nos informar. Agradecemos por escolher o nosso hotel.Atenciosamente,Isabelle Vieira - Assistente da Gerência Geral

10/10 Excellent

gilles

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un séjour inoubliable
Nous avons séjourné 2 jours à l'hôtel et nous avons adoré. La chambre était très convenable malgré une vue pas terrible. Il faut dire que nous avions pris la moins chère des chambres. L'état de propreté de la chambre et de l'hôtel dans son ensemble était irréprochable. Le principal avantage de cet hôtel est qu l'on peut profiter le matin pour aller voir les chutes sans la foule et du coucher du soleil le soir. Les buffets du petit déjeuner et du dîner sont excellents . Le personnel est au petit soin, une mention particulière pour un jeune serveur qui faisait des efforts pour parler français. L
Séjour de 2 nuits en septembre 2023
Réponse de Isabelle Vieira - Assistant to General Manager le 18 oct. 2023
Cher Gilles,We are delighted to read your kind review about your stay at Hotel das Cataratas. It's an honor for us to learn that your experience was unforgettable. We want to express our gratitude for choosing our establishment.We are thrilled that you appreciated the cleanliness of the room and the entire hotel, as well as our breakfast and dinner buffets. It's wonderful to know that you could enjoy the falls in the morning without the crowds and witness the sunsets in the evening.We take great pride in our staff who care for the well-being of our guests. We are pleased that you noticed the efforts of our young waiter in speaking French.We hope to have the pleasure of welcoming you again for another memorable experience. Until then, we send you our warmest regards.Cordialement, Isabelle Vieira - Assistant to General Manager

10/10 Excellent

Laurent

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel de charme. Le personnel est parfait. Magnifique et idealement situe cote chutes d'Iguazu Bresil, vous accedez seul le matin avant l'arrivée des autres tiiristes
Séjour de 4 nuits en août 2023
Réponse de Isabelle Vieira - Assistant to General Manager le 17 août 2023
Dear Laurent,Thank you for sharing your delightful experience at our charming hotel. We're delighted to hear that you appreciated our attentive staff and the ideal and exclusive location. We strive to provide exceptional moments for our guests, and your kind words are truly appreciated. We hope to welcome you back for another memorable stay.Best regards, Isabelle Vieira - Assistant to General Manager

10/10 Excellent

Fernanda

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Cadre magnifique. Possibilité de visiter les chutes avant que les visiteurs arrivent au parc
Séjour de 1 nuit en mai 2023
Réponse de Isabelle Vieira - Assistant to General Manager le 16 mai 2023
Dear Fernanda, Thank you so much for your fantastic feedback and for highlighting the magnificent setting of our hotel. We are delighted to hear that you appreciated the beautiful surroundings. It was a pleasure having you as our guest, and we hope to have the opportunity to welcome you back for another extraordinary visit in the future.Warmest regards, Isabelle Vieira - Assistant to General Manager

10/10 Excellent

arnaud

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
Excellent stay at Belmond Catartas. The hotel has been kept in great standing and is located on the very close site of Iguacu Falls. Hôtel guests can enjoy before park opens to public Hôtel has excellent restaurant and new chef. We enjoyed the lovely and tasty special dinner with private chef. Staff is very friendly and helpful to organise tours and visits
Séjour de 3 nuits en août 2022
Réponse de Andrea Emmerling - General Manager le 22 août 2022
Dear Arnaud, Thank you very much for sharing your feedback. I'm delighted to know your stay was perfect and you enjoyed every detail. My team and I look forward to welcoming you again soon. Sincerely yours, Andrea Emmerling - General Manager

10/10 Excellent

JULIE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Une situation dans le parc extraordinaire, un un hôtel mythique, un service impeccable, un buffet de PDJ gargantuesque et raffiné ! On a adoré !!! Merci !!
Séjour de 1 nuit en octobre 2019
Réponse de Fabio Prado le 21 nov. 2019
Chère Julie, Merci beaucoup pour votre magnifique évaluation et pour le temps consacré à nous laisser votre commentaire sur votre séjour dans notre hôtel. Nous sommes heureux de savoir que les installations et le personnel de l’hôtel ont été à la hauteur de leurs attentes. Nous espérons vous revoir très bientôt. Recevez nos meilleures salutations, Cordialement, Fabio Prado - Rooms Division Manager

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Un moment et une parenthèse unique. Un hôtel d'exception dans un lieu d'exception ! Tout était parfait ! Pour les petits budgets comme nous qui avons fait l'effort de nous offrir une nuit dans ce 5*, les consommations à la piscine sont très abordables, on peut donc se faire plaisir ! Et le +++ c'est le petit-déjeuner, qui est époustouflant ! Un vrai régal pour les papilles, autant en salé qu'en sucré !!!
Séjour de 1 nuit en novembre 2019
Réponse de Fabio Prado le 21 nov. 2019
Chère client, merci pour cette excellente note et pour le commentaire détaillé de votre séjour dans notre hôtel. Nous sommes heureux de savoir que votre séjour a été aussi positif et satisfaisant qu’il s’agit de notre objectif principal et que l’hôtel ainsi que les installations et le personnel ont réussi à répondre à leurs attentes. Nous espérons pouvoir vous accueillir à nouveau très bientôt et vous proposer une nouvelle expérience agréable. Cordialement, Fabio Prado - Rooms Division Manager

10/10 Excellent

SYLVIE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2019
Réponse de Fabio Prado le 30 sept. 2019
Dear Sylvie, Thank you for kindly reviewing the Belmond Hotel das Cataratas. Our entire team is looking forward to welcoming you back soon to our small piece of paradise at the Falls. Kind regards, Fabio Prado - Rooms Division Manager

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2019
Réponse de Fabio Prado le 24 août 2019
Dear Guest, Thank you for your kind review of the Belmond Hotel das Cataratas. Our entire team is looking forward to welcoming you back to our small piece of paradise. Yours sincerely, Fabio Prado - Rooms Division Manager

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Personnel au petits soins..... cadre sublime L hotel est beau de caractère , la piscine immense...la vue a couper le souffle ....un moment inoubliable !
Séjour de 1 nuit en août 2019
Réponse de Fabio Prado le 24 août 2019
Dear Guest, Thank you for your kind review of the Belmond Hotel das Cataratas. We are happy to read that you've enjoyed your stay with us and that our services and location met your expectations. Our entire team is looking forward to welcoming you back to our small piece of paradise. Yours sincerely, Fabio Prado - Rooms Division Manager

10/10 Excellent

ALAIN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Expérience de luxe mémorable
Excellent séjour dans cet hôtel avec un personnel très attentionné, un service très personnalisé et un lieu exceptionnel. C’est un vrai moment de luxe privilégié dans un hôtel impeccable. Seule la salle de fitness pourrait être plus grande. Remerciements particuliers à Jessica pour sa gentillesse, son sens de l’attention et sa maîtrise du français !
Séjour de 2 nuits en juillet 2019
Réponse de General Manager le 2 août 2019
Dear Mr. Alain, Thank you so much for taking the time to leave a review of your recent stay at the Belmond Hotel das Cataratas. It delights me to read about your experience with us, especially the service your received from all our team. All feedback is greatly appreciated so I will make sure to pass on your kind words to the team (Jéssica) We hope to welcome you again soon. Yours sincerely, Belmond Team

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juillet 2019
Réponse de Belmond Team le 25 juil. 2019
Dear Guest, Thank you very much for your kind review on the Belmond Hotel das Cataratas. Our entire team is looking forward to welcoming you back in the near future. Yours sincerely, Belmond Team

10/10 Excellent

Ghislain

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellente situation pour visiter les chutes
Situation extraordinaire dans le parc des chutes d'iguassu côté brésilien. Buffet du soir excellent (environ 50 €/personne)et service aux petits soins. Possibilité de se promener dans le parc avant l'ouverture ou après la fermeture. L'hôtel nous a organisé une visite des chutes côté argentin avec accomplissement des formalités douanières via le chauffeur. Le seul défaut est le prix élevé des nuitées mais vous payez manifestement la situation.
Séjour de 3 nuits en juillet 2019
Réponse de Fabio Prado le 23 juil. 2019
Dear Ghislain, Thank you very much for your kind review on the Belmond Hotel das Cataratas. We are happy to know that you've enjoyed your stay with us and that our services and location met your expectations. Our entire team is looking forward to welcoming you back to our small piece of paradise. Yours sincerely, Fabio Prado - Rooms Division Manager

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
La situation de l'hôtel par rapport aux chutes d'eau , les beauté des jardins à l'intérieur d l'hôtel l'accueil a l'entrée en particulier une jeune hôtesse de l'accueil qui s'appelle Jessica de gentillesse extraordinaire qui a fait un effort incroyable de parler avec nous en français et organiser toutes les activités pour nous , et également la qualité de service était excellent.
Séjour de 2 nuits en juillet 2019
Réponse de Fabio Prado le 8 juil. 2019
Dear Guest, Thank you very much for reviewing the Belmond Hotel das Cataratas. We are extremely happy to read that you've enjoyed your stay with us and that our services and location surpassed your expectations. Our entire team is looking forward to welcoming you back to our small piece of paradise. Yours sincerely, Fabio Prado - Rooms Division Manager

10/10 Excellent

Voyageur vérifié

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Super hôtel !! Nous avons été accueillis et chouchouté avec un grand standing. Je recommande cet hôtel pour son emplacement qui est tout simplement fabuleux
Séjour de 2 nuits en mai 2019
Réponse de Fabio Prado le 11 mai 2019
Cher client, Merci beaucoup pour votre commentaire sur le Belmond Hotel das Cataratas. Toute notre équipe se réjouit de vous accueillir à nouveau dans notre petit paradis. Cordialement, Fabio Prado - Directeur de la réception

10/10 Excellent

Pascale, Nimes France

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Établissement tout simplement super Parfait Tout est fait pour passer un agréable séjour
Séjour de 1 nuit en février 2019
Réponse de Fabio Prado le 24 févr. 2019
Dear Mrs. Pascale, Thank you very much for your kind review of the Belmond Hotel das Cataratas. We are delighted to read that you did enjoy your stay with us. Our entire team is looking forward to welcoming you back soon. Yours sincerely, Fabio Prado

10/10 Excellent

SH, Merignies

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Magique par le lieu, magique par l’emplacement et magique par le personnel (pour les français demandez Andersen, très serviable au restaurant de la piscine)
Séjour de 2 nuits en février 2019
Réponse de Fabio Prado le 18 févr. 2019
Dear Guest, Thank you very much for your kind review on the Belmond Hotel das Cataratas. We are very pleased to hear that you did enjoy your stay with us. Our entire team is looking forward to welcoming you back in the near future. Yours sincerely, Fabio Prado - Front Office Manager

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property absolutly incredible. Unique in the World.
Séjour de 2 nuits en février 2019
Réponse de Fabio Prado le 17 févr. 2019
Dear Guest, Thank you for taking the time and reviewing the Belmond Hotel das Cataratas. We are happy to read that you've enjoyed your stay with us and that our services and location met your expectations. We are looking forward to welcoming you back in the near future. Yours sincerely, Fabio Prado - Front Office Manager

8/10 Bien

Daniel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour aux chutes de l’iguaçu
Emplacement exceptionnel pour visiter les chutes de l’iguaçu.
Séjour de 3 nuits en février 2019
Réponse de Fabio Prado le 15 févr. 2019
Dear Mr. Daniel, Thank you very much for your review of the Belmond Hotel das Cataratas. Our entire team is looking forward to welcoming you back to our small piece of paradise. Yours sincerely, Fabio Prado - Front Office Manager

10/10 Excellent

Jerome

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Magnifique !
Séjour de 2 nuits en novembre 2018
Réponse de Fabio Prado le 27 nov. 2018
Dear Mr. Jerome, Thank you very much for your comments. We are delighted to know that our services and location met your expectations. We hope to welcome you again several times at the Belmond Hotel das Cataratas. Kind regards, Fabio Prado - Front Office Manager

10/10 Excellent

XAVIER

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Inoubliable
Qualité irréprochable, Service au top
Séjour de 4 nuits en octobre 2018
Réponse de Eduardo Bressane - General Manager le 1 nov. 2018
Dear Mr. Xavier, Thank you for taking your time and reviewing the Belmond Hotel das Cataratas. We are very pleased to hear that you did enjoy your stay and our services. We are looking forward to welcoming you back in the near future. Yours sincerely, Eduardo Bressane General Manager

10/10 Excellent

Sandrine, Paris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
hotel en face des chutes
j'ai apprécié de pouvoir profiter du parc lorsqu'il n'est pas encore ouvert au public. c'est vraiment génial! Le service à la piscine est top: jus et fruits servis. Le service en général est parfait également.
Séjour de 1 nuit en août 2018
Réponse de Eduardo Bressane le 20 août 2018
Dear Mrs. Sandrine, Thank you very much for your review on the Belmond Hotel das Cataratas. Our entire team is looking forward to welcoming you back in the near future. Yours sincerely, Eduardo Bressane General Manager

10/10 Excellent

Cris et Nico , Lille

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fabuleux !
Hôtel impeccable dans un lieu exceptionnel ! C'est un réel privilège de pouvoir accéder aux chutes en dehors des heures d'ouverture du parc.
Séjour de 3 nuits en avril 2018
Réponse de Eduardo Bressane - General Manager le 27 avr. 2018
Dear Guest, Thank you for taking your time and reviewing the Belmond Hotel das Cataratas. We are very pleased to hear that you did enjoy your stay and our services. We are looking forward to welcoming you back in the near future. Yours sincerely, Eduardo Bressane General Manager

10/10 Excellent

Mathieu, Montreal, Quebec

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Service impeccable
Service impeccable, exclusivité des chutes après 5pm ( très apprécié ), chambre un peu petite, mais très confortable. Je vous conseillerais de prendre le restaurent à la carte, le buffet est très cher. Sinon nous avons vécu une très belle expérience. Cette hôtel est un vrai 5 étoiles.
Séjour de 1 nuit en février 2018
Réponse de Eduardo Bressane - General Manager le 20 mars 2018
Dear Guest, Thank you very much for your review on the Belmond Hotel das Cataratas. Our entire team is looking forward to welcoming you back in the near future. Yours sincerely, Eduardo Bressane General Manager

10/10 Excellent

Danielle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
WoW et wow
Tout est parfait sauf très très chère les repas à l’hôtel Personnel attentionné superbe
Séjour de 1 nuit en janvier 2018
Réponse de Eduardo Bressane - General Manager le 20 mars 2018
Dear Guest, Thank you very much for your review on the Belmond Hotel das Cataratas. Our entire team is looking forward to welcoming you back in the near future. Yours sincerely, Eduardo Bressane General Manager

10/10 Excellent

Olivier

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bel hôtel
Tout s’est bien passé mais il y a un groupe qui a passé une nuit à l’hote Et ils étaient bruyant et irrespectueux. Malgré nos plaintes auprès du personnel pour les faire taire, celui-ci n’a ien fait pour les calmer
Séjour de 3 nuits en décembre 2017
Réponse de Eduardo Bressane - General Manager le 20 mars 2018
Dear Guest, Thank you very much for your review on the Belmond Hotel das Cataratas. Our entire team is looking forward to welcoming you back in the near future. Yours sincerely, Eduardo Bressane General Manager

8/10 Bien

Catherine, Brasilia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Superbe hôtel, mais...
alors que les prix restent très élevés, la qualité du service et la tranquillité de l'hôtel ont bien baissé en un an. Je n'ai reçu aucune offre VIP+, mais j'ai tout de même bénéficié d'un check-out en début d'après-midi le jour du départ.
Séjour de 2 nuits en octobre 2017
Réponse de Eduardo Bressane le 11 avr. 2018
Dear Guest, Thank you for taking your time and reviewing the Belmond Hotel das Cataratas. We are very pleased to hear that you did enjoy your stay and our services. We are looking forward to welcoming you back in the near future. Yours sincerely, Eduardo Bressane General Manager

10/10 Excellent

Nancy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This may have been the best hotel experience in my life. Absolutely top-notch and superior in every way!
Séjour de 1 nuit en mars 2024
Réponse de Letícia Busatto le 15 mai 2024
Dear Nancy,Thank you so much for your glowing review! We're thrilled to hear that your stay with us was the best hotel experience of your life. Providing top-notch service and exceeding our guests' expectations are our top priorities, and we're delighted to know that we succeeded in doing so during your visit.We hope to have the pleasure of welcoming you back for another exceptional stay in the future.Warm regards,Letícia BusattoAssistant to the General Manager

10/10 Excellent

Steven

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de Letícia Busatto le 15 mai 2024
Dear Steven,Thank you for taking the time to share your feedback with us! We're thrilled to hear that you had a wonderful experience during your stay. Providing exceptional service and ensuring our guests have a memorable time is always our goal.We look forward to welcoming you back for another fantastic stay in the future!Best regards,Letícia BusattoAssistant to the General Manager

10/10 Excellent

ed

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The Belmont is extraordinary, and breathtaking to say the least, the convenience is priceless. I was a little disappointed with the massage we had , because of the intensity of the pressure applied by the therapist during the massage, that we had bruises the following day. Other then that I highly recommend Catarates A Belmont , Iguazú Falls .
Séjour de 3 nuits en avril 2024
Réponse de Letícia Busatto le 13 mai 2024
Dear Ed,Thank you for sharing your feedback with us. We are delighted to hear that you found your experience at the Belmont extraordinary and breathtaking.However, we are truly sorry to learn about your disappointment regarding the intensity of the massage pressure. Please accept our sincere apologies for any discomfort or inconvenience caused. Your feedback is invaluable to us, and we will ensure that your concerns are addressed with our spa team to prevent similar occurrences in the future.We appreciate your recommendation and hope to have the opportunity to welcome you back for another memorable stay at our hotel.Warm regards,Letícia BusattoAssistant to the General Manager

10/10 Excellent

Maria

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The location of the hotel is second to none. Being able to walk to the cataracts at any time and see them every day was incredible. The facilities, food and service were as good as you can get.
Séjour de 4 nuits en mai 2024
Réponse de Letícia Busatto le 13 mai 2024
Dear Maria,Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had such a wonderful experience during your stay at our hotel.It's fantastic to know that you found our location to be unbeatable and that you enjoyed the convenience of being able to walk to the cataracts at any time. We are delighted that you found the facilities, food, and service to be of the highest quality.We truly appreciate your kind words and recommendation. It was a pleasure to have you as our guest, and we hope to welcome you back for another unforgettable experience in the future.Warm regards,Letícia BusattoAssistant to the General Manager

10/10 Excellent

MARCUS

Séjour de 1 nuit en avril 2024
Réponse de Letícia Busatto le 20 mai 2024
Olá Marcus,Agradecemos por compartilhar sua avaliação conosco! É maravilhoso saber que sua experiência conosco foi tão positiva.Estamos sempre buscando proporcionar o melhor serviço possível aos nossos hóspedes, e é muito gratificante receber seu feedback tão positivo.Atenciosamente,Letícia BusattoAssistente da Gerência Geral

10/10 Excellent

Jinbin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is located within the Iguacu Falls National Park, which allows us the freedom to visit the falls more than once and when the weather was more favourable (it had been raining non stop for the past 3 days). As taxis a and private hire cars are unable to enter the park, the hotel provides a shuttle service to ferry their guests from the National Park entrance to the hotel (11km distance, 20-minute journey). The hotel staff was wonderful, from reception staff to housekeeping to the wait staff in the bar and restaurant. We did the cachaça experience and learnt a lot about the iconic brazilian liquor. The hotel room was perfect. We got upgraded to a deluxe room with garden view. The room was clean, beautiful and spacious, befitting of a colonial-style hotel. The reception staff was very accommodating to our early arrival and got us a room promptly. Thank you very much! Taking full advantage as hotel guests, we walked the falls trail twice, once in the afternoon (cloudy sky) and once more the following morning (clear blue sky). Our only regret was that the full moon tour was cancelled, despite the sky having cleared up. In the end, we could only admire the falls and the moon rainbow at the viewpoint right outside the hotel; the trail was closed and we were not allowed to access it without a guide. Would've been wonderful to have been able to see the moon rainbow at Salto San Maria!
Séjour de 1 nuit en avril 2024
Réponse de Letícia Busatto le 30 avr. 2024
Dear Jinbin,Thank you for sharing your feedback with us!We're delighted to hear that you had a wonderful experience during your stay at our hotel. It's great to know that you found our location within the Iguacu Falls National Park convenient for visiting the falls multiple times, especially considering the recent rainy weather. We're also pleased to hear that you enjoyed the shuttle service and found our staff to be wonderful and accommodating.We apologize for the cancellation of the full moon tour and any inconvenience it may have caused. We understand how special it would have been to see the moon rainbow at Salto San Maria, and we appreciate your understanding in this matter.Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another memorable experience in the future!Warm regards,Letícia BusattoAssistant to the General Manager

10/10 Excellent

Susan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wow!! What an amazing hotel. Access to the falls 24 hours. The most attentive staff. Dinner buffet was great. View of the falls. I could go on about the special details- they dry your clothes-no charge when it rains. Wonderful
Séjour de 1 nuit en avril 2024
Réponse de Letícia Busatto le 24 avr. 2024
Dear Susan,Thank you so much for sharing your experience with us!We're thrilled to hear that you had such a wonderful time at our hotel. Providing access to the falls 24 hours a day is one of the unique features we take pride in, and we're delighted to know that you enjoyed it. It's also great to hear that you found our staff to be attentive and that you appreciated the special details, such as drying your clothes at no charge when it rains. We aim to provide our guests with exceptional service and unforgettable experiences, and we're glad we could do that for you.If you ever decide to visit again or if there's anything else we can assist you with, please don't hesitate to reach out.Best regards,Letícia BusattoAssistant to the General Manager

10/10 Excellent

Shuai

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall very good experience. A huge plus to go to the falls before or after hours without any other tourists. Staff are friendly and helpful. Would definitely stay here again and for longer time!
Séjour de 1 nuit en avril 2024
Réponse de Letícia Busatto le 19 avr. 2024
Dear Shuai,Thank you for taking the time to share your experience with us. We're delighted to hear that you had a very good overall experience during your stay at Hotel das Cataratas.It's wonderful to know that you enjoyed the opportunity to visit the falls before or after hours without other tourists, allowing you to fully appreciate the beauty of the surroundings. We're also pleased that our staff contributed to making your stay enjoyable with their friendliness and helpfulness.We would be thrilled to welcome you back for a longer stay in the future. Please don't hesitate to reach out if there's anything we can assist you with in planning your next visit.Warm regards,Letícia BusattoAssistant to the General Manager

10/10 Excellent

?

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
全てが最高な空間でした。 1泊しか出来なかったのはとても残念ですが、スタッフの方は皆お優しく、笑顔で対応してくださりとても安心しました。 ホテル内のレストランは量がボリューミーでしたがとても美味しかったので完食しました。 また宿泊をしたいと心から想えるホテルです。
Séjour de 1 nuit en avril 2024
Réponse de Letícia Busatto le 19 avr. 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a wonderful experience during your stay at our hotel.We appreciate your kind words about our staff and the dining experience. It's great to know that you found the staff to be friendly and accommodating, and that you enjoyed the delicious meals at our restaurant.We regret that you were only able to stay for one night, but we hope to have the opportunity to welcome you back for a longer stay in the future. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know.Warm regards,Letícia BusattoAssistant to the General Manager

10/10 Excellent

Kathryn

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The place to stay when visiting the Falls. Our early morning walk before the park opens was a highlight with no visitors and our photos free of tourists. No waiting time for the best views. Hotel bar and pool area much better than we expected. Great breakfast bufffet. Definitely recommend
Séjour de 2 nuits en avril 2024
Réponse de Letícia Busatto le 12 avr. 2024
Dear Kathryn,Thank you for taking the time to share your experience with us. We're thrilled to hear that you enjoyed your stay at our hotel and that you found it to be the perfect place to stay when visiting the Falls.It sounds like you made the most of your early morning walk before the park opens, and we're delighted that it was a highlight of your visit. We're also pleased to hear that you enjoyed our hotel bar, pool area, and breakfast buffet.Your recommendation means a lot to us, and we hope to have the pleasure of welcoming you back for another wonderful stay in the future.Warm regards,Letícia BusattoAssistant to the General Manager

10/10 Excellent

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Letícia Busatto le 8 avr. 2024
Thank you, Paul, for taking the time to share your feedback!We hope to have the pleasure of welcoming you back to Hotel das Cataratas in the future!Best regards,Letícia BusattoAssistant to the General Manager

10/10 Excellent

Mariana

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
El ambiente y servicio
Séjour de 2 nuits en mars 2024
Réponse de Letícia Busatto le 5 avr. 2024
¡Gracias por compartir tu opinión, Mariana!Nos alegra saber que disfrutaste del ambiente y el servicio durante tu estancia. Nuestro equipo se esfuerza por brindar una experiencia excepcional a todos nuestros huéspedes, y nos complace saber que cumplimos con tus expectativas.Esperamos recibirte nuevamente en el futuro para seguir proporcionándote momentos memorables en nuestro hotel.Saludos cordiales,Letícia BusattoAsistente de la Gerencia General

10/10 Excellent

Eliot

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel is elegant, the staff and service excellent, and the location perfect.
Séjour de 2 nuits en mars 2024
Réponse de Letícia Busatto le 3 avr. 2024
Thank you for sharing your feedback, Eliot!We're thrilled to hear that you found our hotel elegant, our staff excellent, and our location perfect. Your satisfaction is our priority, and we hope to welcome you back soon for another enjoyable stay!Best regards,Letícia BusattoAssistant to the General Manager

10/10 Excellent

Maria

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
El Hotel es espectacular, servicio, ubicación, instalaciones, restaurantes, todo estuvo increible.
Séjour de 2 nuits en mars 2024
Réponse de Letícia Busatto le 3 avr. 2024
¡Gracias por tu comentario, Maria!Nos alegra saber que tu experiencia en nuestro hotel fue espectacular y que disfrutaste de nuestros servicios, ubicación, instalaciones y restaurantes. Estamos comprometidos en brindar la mejor atención a nuestros huéspedes en cada aspecto de su estadía. Esperamos tener el placer de recibirte nuevamente en el futuro.Saludos cordiales,Letícia BusattoAsistente de Gerencia General

10/10 Excellent

Susanne

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We wanted to experience both sides of the falls and staying at the Hotel das Cataratas certainly helped make that happen for us!
Séjour de 1 nuit en mars 2024
Réponse de Letícia Busatto le 27 mars 2024
Dear Susanne,We are truly grateful for your kind words and for choosing Hotel das Cataratas for your visit to the falls. It's fantastic to hear that our hotel played a part in making your experience of both sides of the falls so memorable.Please do not hesitate to reach out if there is anything we can assist you with in the future. We look forward to the opportunity to welcome you back for another wonderful stay.Warm regards,Letícia BusattoAssistant to the General Manager

10/10 Excellent

Mumtaz

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Our room faced the falls, and the view was amazing. The staff took extra care to make our experience more personal. The meals at the main breakfast and lunch restaurant were very good. The dinner in their exclusive restaurant was outstanding. My friend said it was the best rack of lamb she had ever eaten. The whole experience was wonderful.
Séjour de 1 nuit en mars 2024
Réponse de Letícia Busatto le 26 mars 2024
Dear Mumtaz,Thank you so much for sharing your experience with us! We're delighted to hear that you enjoyed your stay and that our team went above and beyond to make your experience personalized and memorable.It's wonderful to know that you appreciated the stunning view from your room facing the falls. We're also thrilled that you enjoyed the meals at our main breakfast and lunch restaurant, as well as the outstanding dinner at our exclusive restaurant. We're especially pleased to hear that your friend enjoyed the rack of lamb so much!Your feedback means a lot to us, and we truly appreciate your kind words. We hope to have the pleasure of welcoming you back for another wonderful experience in the future.Best regards,Letícia BusattoAssistant to the General Manager

10/10 Excellent

Kevin, Upminster

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a truly amazing place. The quality of the hotel and the wonderful staff are just 2 of its attributes. The hotel is situated in the grounds of the Iguacu waterfall/park - so early and late access are guaranteed, before the crowds arrive. The walks along the Falls are breathtaking. The concierges were helpful and friendly - making the planning of our stay effortless. The pool is wonderful - as are the staff. The restaurant (Itaipu) is very good. Our only issue was with the main dining area - (Ipe) which didn't live-up to the standard of the hotel (limited buffet choices and poor quality steaks, a la carte in the evening identical to the pool/lunchtime menu). I know the hotel is addressing this - we did report it to them separately. Overall, a brilliant stay. Thanks to everyone!
Séjour de 2 nuits en mars 2024
Réponse de Letícia Busatto le 22 mars 2024
Dear Kevin,Thank you so much for sharing your experience with us. We're thrilled to hear that you found your stay truly amazing and that you appreciated the quality of our hotel and the exceptional service provided by our staff.We're delighted that you enjoyed the unique advantage of staying within the grounds of the Iguacu waterfall/park, allowing you early and late access to the falls without the crowds. It's fantastic to know that you found the walks along the Falls breathtaking and that our concierge team made your stay effortless with their helpfulness and friendliness.We sincerely apologize for any inconvenience you experienced with the main dining area. Your feedback regarding the limited buffet choices and the quality of steaks has been duly noted, and we assure you that we are taking steps to address this issue promptly.Once again, thank you for choosing to stay with us and for providing valuable feedback. We hope to have the pleasure of welcoming you back for another brilliant stay in the future.Warm regards,Letícia BusattoAssistant to the General Manager

10/10 Excellent

Bo, Basking Ridge

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent
Séjour de 1 nuit en mars 2024
Réponse de Letícia Busatto le 22 mars 2024
Dear Bo,Thank you for taking the time to leave a rating and share your experience with us. We're thrilled to see that you had an excellent stay at our hotel.If you have any further feedback or if there's anything specific that made your stay memorable, please feel free to let us know. We always appreciate hearing from our guests.We hope to have the pleasure of welcoming you back for another excellent experience in the future!Best regards,Letícia BusattoAssistant to the General Manager

10/10 Excellent

chintan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Letícia Busatto le 20 mars 2024
Dear Chintan, Thank you for your 5-star rating!We appreciate your feedback and hope to welcome you back again soon.Sincerely,Letícia Busatto Assistant to the General Manager

10/10 Excellent

Maria

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beyond expectations. This is a 5 star hotel with everything from friendly staff, great restaurants and amazing breakfast, unbelievable excursions and tourist attractions.
Séjour de 4 nuits en février 2024
Réponse de Letícia Busatto le 7 mars 2024
Dear Maria,Thank you for taking the time to share your glowing review!We're thrilled to learn that your stay with us exceeded your expectations and that you found our hotel to be a true 5-star experience. Providing friendly service, exceptional dining options, and unforgettable excursions are all part of our commitment to ensuring our guests have an unforgettable stay.Your kind words are greatly appreciated, and we hope to have the pleasure of welcoming you back for another incredible experience in the future!Best regards,Letícia BusattoAssistant to the General Manager

10/10 Excellent

Dagmar Ilona

Séjour de 1 nuit en mars 2024
Réponse de Letícia Busatto le 26 mars 2024
Dear Dagmar Ilona,Thank you for your excellent rating! We're thrilled to hear that you had a fantastic experience with us.We hope to have the pleasure of welcoming you back for another wonderful experience in the future.Best regards,Letícia BusattoAssistant to the General Manager