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Avis sur Rio Perdido Hotel & Thermal River

4 out of 5
Rio Perdido Hotel & Thermal River
San Bernardo de Bagaces, Liberia, Fortuna, Guanacaste

Avis

9,8

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 277 avis sur 329." "
Note des voyageurs de 8 (Bien), d’après 46 avis sur 329." "
Note des voyageurs de 6 (Satisfaisant), d’après 3 avis sur 329." "
Note des voyageurs de 4 (Médiocre), d’après 1 avis sur 329." "
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 329." "

9,8/10

Propreté

9,6/10

Personnel et service

9,6/10

Équipements

9,8/10

Infrastructures et conditions de l’hébergement

9,8/10

Écoresponsabilité

Avis

10/10 Excellent

Jean-Guy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nourriture excellente / ambiance unique / on s y sent bien
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Serge

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très agréable calme personnel fantastique
Séjour de 2 nuits en décembre 2022

10/10 Excellent

Marlène

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gros coup de coeur pour cet hôtel au cœur de la nature. L’hôtel est magnifique et nous regrettons de ne pas être resté plus longtemps. A réserver pour 3 nuits minimum afin de profiter au mieux de toutes les activités disponibles sur place. Les bungalows sont superbes, les lits très confortables, nous avons passé notre meilleure nuit du voyage. Le domaine est vaste avec de nombreuses promenades et activités disponibles sur place avec en particulier de superbes piscines naturelles dans la rivière thermale d’eau chaude et de belles piscines en terrasse. Le restaurant est délicieux avec une très belle vue Un nouveau spa est en construction ce qui est très bien car il est actuellement proche de la piscine ce qui peux être un peu bruyant malgré des soins d’une grande qualité. Mention spéciale pour la nombreuse faune que l’on peut rencontrer singes, tatous, grenouilles, lézards.
Séjour de 1 nuit en avril 2022
Réponse de Selena Solis le 9 juin 2022
Muchas gracias por este comentario tan bueno. Nos alegra saber que disfrutaron tanto de la propiedad, nuestros servicio y experiencia. Esperamos que regresen pronto.

10/10 Excellent

yannick

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Rio Perdido
Service incomparable! Excellent cocktails aux bars, très bonne nourriture et chambre très confortable. L’endroit est vraiment superbe et calme. Nous y retournerons assurément!
Séjour de 3 nuits en janvier 2022
Réponse de Selena Solis le 11 févr. 2022
Thank you! We look forward to hosting you again at Rio Perdido!

10/10 Excellent

Alain

Les points forts : Propreté et personnel et service
Tout tout service épouvantable propreté. Le personnel j’ai jamais vue ça dans ma vie c’est le plus bel endroit à Costa Rica
Séjour de 3 nuits en janvier 2022
Réponse de Selena Solis le 19 janv. 2022
Hello Alain, maybe there is a language barrier and we may not understand what you meant to say. Rooms are cleaned every day and our personnel is all around the property. We are always willing to assist and our team is the best hotel asset.

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place!
Séjour de 1 nuit en août 2021
Réponse de Selena Solis le 17 août 2021
Thank you for staying with us!

10/10 Excellent

Kristel

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juillet 2021

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bon endroit. Les personnes sont accueillantes. Aimables. Toujours prêtes si besoin. Un endroit à ne pas manquer..
Séjour de 3 nuits en novembre 2019

10/10 Excellent

Thomas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Paradis perdu
Que du positif Super hôtel et environnement
Séjour de 3 nuits en mai 2019
Réponse de Marcos Romano le 16 mai 2019
Muchas gracias por su gran comentario. Merci beaucoup pour votre excellent commentaire.

10/10 Excellent

Christian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en avril 2019
Réponse de Marcos Romano le 8 mai 2019
Thank you very much for the score.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2019
Réponse de Marcos Romano le 1 avr. 2019
Thank you very much for this score!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderfull!
This place is fantastic ! At least for us, it was the perfect halt on our tour from volcanos to pacific coast. We stayed a night and loved it. The standard bungalows are very clean, white, and exceptionnal if you think that you are lost in the forest in the middle of nowhere. The best internet signal I ever had. The staff is very nice. The hotel has 3 pools with a pool bar where you can get excellent cocktails. The river also offers you several natural pools, very warm. Amazing. And you can walk, many trails are available! This place is a gem. Coming to some complains I read before booking: yes the road is bumpy but that is on a short part and it’s the case almost everywhere in the country so not an issue at all. As for the restaurant, we cannot say that dinner was the best we had (we are vegetarian), but breakfast was excellent and the view you get from the restaurant is fantastic. They also have good wines. Room rate is reasonable. I do not get how the owner can make a profit out of this place. Little number of rooms, lots of staff and food and beverages are more than reasonably price. They do not take advantage on the fact that there is no other place close to the hotel to eat or drink (16$ for two cocktails in the pool). We were there during dry season (March). 100% recommended.
Séjour de 1 nuit en mars 2019
Réponse de Marcos Romano le 19 mars 2019
Excellent description for hotel Rio Perdido. Thank you very much for the great comment.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Extraordinaire!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Séjour de 1 nuit en décembre 2018
Réponse de Marcos Romao le 2 janv. 2019
Extraordinaire are our guests!

10/10 Excellent

Hugh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hideaway with a stellar service
Best hotel we visit in costa rica. Staff is awesome, bungalows are pristine and site is just perfect. Food can't be better. Taste their iced coffee at breakfast it's really worth it ! The canyon adventure is a blast and hiking trail nearby are great (need better signage but still pretty easy so you don't get lost).

10/10 Excellent

fabien, noumea

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
hôtel des sportifs et aimants de la nature
cet hôtel est parfait si vous aimez le farniente, la montagne et les sensations fortes le personnel et les encadrants des activités sont géniaux et le cadre est magnifique

2/10 Horrible

Maday, Las Vegas

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024

10/10 Excellent

Carlos

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our stay at Rio Perdido in Costa Rica was absolutely incredible. From the moment we arrived, the staff greeted us with warmth and hospitality. We chose this destination to escape the hustle and bustle of everyday life in the United States, and it exceeded all our expectations. The resort offers a perfect blend of relaxation and adventure, making it an ideal choice for anyone seeking peace and tranquility. The thermal pools were a highlight, providing a unique and rejuvenating experience. Additionally, immersing ourselves in the rich Costa Rican culture added an extra layer of enjoyment to our stay. We indulged in relaxing massages at the spa and savored refreshing drinks at the bar, where Alex and the staff made us feel right at home. Special mention goes to MOD Monica, whose attentiveness and helpfulness enhanced our experience. Our transportation to the airport was made memorable by Esteban, whose positive energy was contagious. It's evident that owner Gabriel takes great pride in the property, fostering a sense of family among the staff. Rio Perdido's commitment to eco-friendliness is commendable, and the beauty of the surroundings is truly awe-inspiring. We left feeling refreshed and rejuvenated, already planning our return to this paradise. Thank you for an unforgettable experience!
Séjour de 3 nuits en mai 2024

10/10 Excellent

Tina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Magical
Séjour de 2 nuits en avril 2024

10/10 Excellent

Shelly

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing views and ability to observe nature!
Séjour de 1 nuit en mars 2024

10/10 Excellent

Mathieu

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
One of the best hotel I’ve stayed at!
This was our first trip to Costa Rica, and we couldn’t have picked a better place for the type of vacation we wanted. My wife and I stayed at Rio Perdido in East Bungallow 18 for 7 days. During our stay, we did a lot of hiking, both on site and at near by national parks. If you want to enjoy your hike in nature, I strongly recommend bringing hiking shoes, water bottle or hydration pack and DEET 30 mosquito repellent. We also brought headlamps, which we were glad we did as they keep lighting to a minimum. Obviously, the thermal river is a must do. On-site, we also did the Zipline (amazing!) and got messages at the SPA. The food was very good, but we were glad we rented a car to explore off-site local food. Off-site we also did a day of white water rafting, which I strongly recommend. The only warning I can give is that the hotel is secluded, which is what attracted us, but getting to and out of the hotel is not convenient.
Séjour de 7 nuits en février 2024

8/10 Bien

Lisa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff and service was impeccable. The spa experience was excellent. Marlene is the best nail technician ever. She gave my mom and I the best manicure and pedicure we have ever had. A few things that would greatly improve this hotel is better lighting in the rooms as it's difficult to see at night. Also, the black paint on the walls is very unattractive. A lighter brighter color would be so much better. The food menu could be more diverse and have more casual options. Overall ,our experience was still excellent and we hope to return. Thank you Rio Perdido.
Séjour de 3 nuits en janvier 2024

8/10 Bien

Volker

Séjour de 2 nuits en décembre 2023

8/10 Bien

LINA

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Elizabeth, Toronto

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a relaxing couple of days in this beautiful hotel. The staff are excellent, food was good, hot pools were lovely, rooms were amazing. We enjoyed ourselves in this unique environment.
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Phillip & Nicole

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sehr aufmerksames, freundliches Personal. Super leckeres Essen und Cocktail. Ein rundum perfekter Aufenthalt.
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Eric

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en octobre 2023

10/10 Excellent

carl, KISSIMMEE

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Perfect place to disconnect and reset. Property is quiet and relaxing. The staff are amazing and friendly. 5 stars.
Séjour de 4 nuits en septembre 2023

10/10 Excellent

Jermaine

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
From the moment we arrived we had a beautiful experience at Rio Perdido. The staff, the top quality dining options, unique and beautiful room and the stunning natural beauty of the area. Everything was top notch and we had the added luck of being here at a quiet time so really got to relax and enjoy everything at out own pace. Wonderful!
Séjour de 4 nuits en septembre 2023
Réponse de Selena Solis- Guest Experience le 18 sept. 2023
Thank you Jermaine for your review. We are glad you enjoyed your stay with us. Rio Perdido is very unique and we are proud to say that even with high occupancy levels we are always quiet and peaceful. A very common feedback from guests is that when they explore our magical thermal river, they feel that they are the only guests in the house. Thank you for choosing Rio Perdido as part of your vacations.

10/10 Excellent

Zayra

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I am a Mexican national residing in the US and travel two to three times per year, however, I have never encountered such good customer service. To say the staff was "excellent" at their work is an understatement. They make you feel at home, from the hostess, the concierge, the drivers, waiters, masseuse, bartender, etc. They go above and beyond. The place is a piece of paradise on earth. The only things to keep in mind when coming is that the hotel is remote, at least one hour from the Liberia airport depending on traffic. There is a lot to do at the facility, like tubing, hiking, hot springs, pool, massages. The hikes are strenuous, the hot springs are HOT, and the massages are amazing. The menu is the same throughout the week with the daily special plates, which are all delicious. They have an in-house chef and baker that can work with your requests, I had a cake made for my wife on her birthday and it was amazing. I have nothing but amazing things to say about the "tocó" people. Fell in love with this country!
Séjour de 5 nuits en septembre 2023

10/10 Excellent

Angela

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The ultimate glamping experience of my life. The private mini house was amazing and super comfortable, quiet, clean.. couldn’t have asked for more on that. The river is close so you can access everything within walking. The hanging bridge was fabulous. We did the zip line and it was a must do experience, super fun and super safe. The men who operate it are meticulous about safety while also being fun and funny. The pools were nothing too fantastic but nice. Free breakfast was excellent. Would highly recommend.
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Silvia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is an amazing resort and would highly recommend. We had great service at the restaurant and bar from Ronald, Alex and team. Staff was super friendly and makes sure everything is perfect. Tubing, Ziplining and Cocktail Class were super fun and would do again. Great hikes and amazing thermal river. 10 out of 10.
Séjour de 3 nuits en septembre 2023

10/10 Excellent

Bianca

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Like your own little retreat
I wanted to give my Dad a nice 2 day getaway, and Rio Perdido was amazing. From the staff to the property, everything was perfect. The rooms were eco design, and the bedding, just amazing comfort! The restaurant's food was excellent and they catered to our dietary needs (vegan) with ease. The property is big, so it never felt crowded and we couldn't believe we had the natural hot spring river to ourselves as well as rarely saw anyone on the well kept trails. I am definitely returning and would like to plan one of my retreats here as it felt exactly like your own slice of paradise.
Hot Spring pool if you want to skip the hike to the hot spring river.
River hot springs all to ourselves
Séjour de 1 nuit en août 2023

10/10 Excellent

Christie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en juillet 2023

10/10 Excellent

Susan

Séjour de 3 nuits en juillet 2023

10/10 Excellent

ellen

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice cottages, beautiful nature, the hot water river made it even more special.
Séjour de 2 nuits en juillet 2023
Réponse de Selena Solis le 23 juil. 2023
Dear Ellen. Yes, our mile-long thermal river is a gem. Thank you for your review.

10/10 Excellent

Joyce

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent getaway.
Séjour de 3 nuits en mai 2023
Réponse de Selena Solis le 23 juil. 2023
Thank you!

10/10 Excellent

Jimmy, Alajuela

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Se descansa muy bien. El trato del personal.
Séjour de 2 nuits en avril 2023
Réponse de Selena Solis le 8 mai 2023
Gracias Jimmy por su recomendación. Esperamos hayan disfrutado su estadía.

10/10 Excellent

ROSS D

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rio Perdido is the real deal. Our expectations were met or exceeded on all dimensions - accommodation, service, food and beverage, activities, and amenities. It was the highlight and our favourite stay during our time in Costa Rica. 3-4 nights is ideal.
Réponse de Selena Solis le 1 mai 2023
We feel honored to know we were your favorite stay during your time in Costa Rica.Thank you for recommending the 3-4 night stays. We agree with you. This should be the minimum stay with us in order to connect with the property and enjoy all the services and facilities we offer.Pura vida!

10/10 Excellent

Summer Rose

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Spectacular gem in the forest
The quality of food was probably my favorite part of the stay. The only negative thing that happened was that the couple next to us was smoking on their patio (despite the no-smoking policy), but that wasn’t the hotels fault.
Séjour de 2 nuits en avril 2023
Réponse de Selena Solis le 14 avr. 2023
Hello Summer, Thank you for your review. We are glad you enjoyed your stay and especially our food. We are very sorry to hear that there was a couple smoking on their patio next to you. We are very strict with this policy and wish we would have known during your stay.

2/10 Horrible

Amirali, Lafayette

Voyage en famille
Les points faibles : Personnel et service
I wish I was writing this review under a different circumstances. After driving 3 hours with my wife and two children(10 years and 7 y 9 months) and talking about warm spring, and planning our stay at Rio, it was disappointing to face Jonathan, the manger. As soon as we entered the reception area, you could feel the disappointment in staff’s faces. They came up with 8 age policy at the check in. We didn’t see the welcome you expect at the check in! Jonathan’s mind was set not to check us in. Despite Jonathon’s failed efforts and doing research online trying to find ‘under 8 year old not allowed’ policy, he refused to check us in. After contacting Expedia , Expedia representative said they should have checked you in because their policy states CHILDREN ARE WELCOME And there is no talk of age. And now after this incident, they changed their policy on Expedia. Anyway , we had to deal with crying children, their disappointment and their anxiety of where are we going to sleep tonight. So , one could image what my rating for this hotel would be. Hope this could help you with your decision.
Réponse de Selena Solis le 8 avr. 2023
We are really sorry you had to drive all the way to Rio Perdido and not be able to stay with us. This situation would have been avoided if there was a way for us to be aware that you were traveling with children.Reservations for those traveling with children 7 and under are not accepted. Children must be 8 years of age, at the date of check-in. NO EXCEPTIONS WILL BE MADE. Expedia Platform will not allow you to process the reservation if you add children to your inquiry. Your reservation was processed since you indicated you were 2 adults not a party of 4. We had no way to know you were a party of 4 or that you were traveling with children.

10/10 Excellent

Janice

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stunning property! The pictures don't do it justice! All the staff were exceptional!
Séjour de 4 nuits en mars 2023
Réponse de Selena Solis le 29 mars 2023
Thank you Janice for your comments, especially for those referring to our team.

10/10 Excellent

Sierra

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful property, food was amazing. A little far out from other attractions but there is a lot to do and it felt like our own private resort
Séjour de 5 nuits en février 2023
Réponse de Selena Solis le 9 mars 2023
Thank you Sierra for your kind review. While we are only 1hr from Liberia's international airport (LIR) on mostly asphalt roadway, guests often share that they feel as though they are a thousand miles from civilization. That's exactly what we were going for.

10/10 Excellent

Kevin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful property, good food, great service. Overall one on the nicest places we’ve stayed in Costa Rica and we’ve stayed all over the country. Highly recommended we only stayed two night on our way to Arenal but could have easily stayed longer.
Réponse de Selena Solis le 3 mars 2023
Thank you, Kevin, we are glad you enjoyed your stay. We definitely recommend staying with us for at least 3 nights. That is the average stay of our guests.

10/10 Excellent

Chris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super fun and memorable stay
Amazing place! Exceptional service. Great food and beverages. Tubing, hiking, outdoor yoga on the cliffs, thermal pools, wildlife. They treat guests like adults here too, refreshing. You want to go swim in the thermal river at 1am? Ok, use the flashlight in the room and enjoy. Hike all around the hundreds of acres by yourselves? Have fun. The guides for hiking, tubing, and yoga instructor were excellent too. Super memorable trip.
Séjour de 1 nuit en décembre 2022

10/10 Excellent

Marcus

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was paradise
Réponse de Selena Solis le 14 déc. 2022
Thank you! It was a pleasure to host you!

10/10 Excellent

Maytal

8/10 Bien

Brian

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful property. Food is average.
Séjour de 2 nuits en novembre 2022
Réponse de Selena Solis le 14 déc. 2022
Thank you for your review. We are glad you liked our property and we are sorry you found our food average. We have 2 very good chefs from the area who are always trying to find ways to add a local touch to the meals we serve, also very open to meeting clients' dietary needs.

10/10 Excellent

Richard

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
GEM of a hotel
Rio Perdido Hotel is a gem . Food, drinks, employees all exceptional. We stayed 4 nights and listened to the birds and watched the holler monkeys. You can be as active as youd like or relax under the tree canopy at the 3 pools even if its raining you wont get wet. Lots of board games for families and active sports can be booked in advance. We will be returning.
Séjour de 4 nuits en octobre 2022
Réponse de Selena Solis le 10 nov. 2022
Thank you, Richard, we are glad to know that you enjoyed your stay. We look forward to hosting you again in the near future.

10/10 Excellent

Jessica

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The property, the staff, amenities, and food exceeded my expectations. I will be back. Thank you for an amazing experience!
Séjour de 4 nuits en septembre 2022
Réponse de Selena Solis le 11 oct. 2022
Thank you Jessica. We look forward to hosting you again!