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Avis sur Sonesta Simply Suites Arlington

2 out of 5
Sonesta Simply Suites Arlington
2221 Brookhollow Plaza Dr, Arlington, TX

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 549 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 250 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 97 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 39 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 65 avis sur 1000." "

8,6/10

Propreté

9,0/10

Personnel et service

8,2/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Melinda

Voyage en groupe
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Customer Service was awesome will visit again
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 28 mai 2024
Melinda, thank you for your great feedback! The team at Sonesta Simply Suites Arlington is thrilled you had an awesome experience. We're looking forward to welcoming you back!

8/10 Bien

Brandy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024

6/10 Satisfaisant

SHANA R

Voyage en groupe
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
I liked people/staff and the in kitchen suites however, ice maker didn’t work, stove took a really log time to cook anything (high isn’t high), the shower valve didn’t pull up tight to allow the most pressure and everything is very much out dated. The cord to the phone was loose, the TVs are not smart TVs and the guide channel is extremely blurry. We were there in the middle of the week, 1 hour before check in and they wanted to charge extra for an early check in when clearly, they had plenty of rooms available. I get it, it’s policy and income. But considering the property, I would go out of my way to make every guest feel extra welcomed and be willing to make an exception. Also, I thought it had a pool, this may be Expedia’s error. Overall, it’s not horrible but I’ll stay somewhere else next time.
Séjour de 6 nuits en mai 2024
Réponse de Customer Service le 27 mai 2024
Hello Shana,Thank you for your feedback. It’s great to hear you appreciated our team members and the in-suite kitchens. We regret that certain aspects of your stay, such as the kitchen appliances and TV, did not meet your expectations. Your comments about the outdated features and early check-in policy will be reviewed. We hope you’ll consider us again in the future for an improved experience.

10/10 Excellent

Melanie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I cannot express enough the absolute incredible and wonderful service provided by Carla, the manager. She went above and beyond to make sure we had a very memorable stay. She is completely awesome and provided us excellent customer service. And even arranged for us to have a once in a lifetime experience while staying there. This hotel is top of the line with perfect amenities! Thanks again to Carla for all her help. My mom, hubby, and I will never stay anywhere else when visiting Arlington!
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 27 mai 2024
Hello Melanie,Thank you for your glowing review! The team at Sonesta Simply Suites Arlington is thrilled to hear about your memorable stay. Carla will be especially delighted to know that she made such a significant impact on your visit. We're grateful for your kind words and are looking forward to welcoming you, your mom, and your husband back on your next trip to Arlington!

10/10 Excellent

Martha

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly Staff and clean property!
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 22 mai 2024
Martha, thank you for your wonderful feedback! The team at Sonesta Simply Suites Arlington is delighted to hear that you found both our team members friendly and the property clean. We look forward to welcoming you back soon!

4/10 Médiocre

Trevor Curtis

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
If you have no other options, this place will work fine. A/C was broken, cracks in the ceiling, remits in the bathroom, damaged mirror, uncomfortable beds, and more. They want you to pay for self parking that is not protected at all. The size of the room was okay.
Séjour de 4 nuits en mai 2024
Réponse de Customer Service le 24 mai 2024
Trevor,Thank you for sharing your feedback. It's unfortunate to hear about the issues you encountered and your disappointment with certain aspects of your stay. The observations you've provided will be reviewed to improve future guest experiences. Thank you for noting the room size.

6/10 Satisfaisant

Kasey

Voyage en groupe
Needed a pool, full length mirror, needs to have free breakfast
Séjour de 3 nuits en mai 2024
Réponse de Customer Service le 21 mai 2024
Kasey, thank you for sharing your feedback. Your comments regarding amenities are valuable, and we will consider them as we strive to improve our guest experience. We hope to have the opportunity to serve you again in the future.

10/10 Excellent

Ingrid

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was suppose to have transportation to the AT&T STADIUM but the trolly decided not to cover that event. Had no idea that the transportation could decide which events they would do. VERY DISAPPOINTED!!!
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 22 mai 2024
Ingrid, thank you for your feedback. We apologize for the inconvenience regarding the transportation to AT&T Stadium. The event coverage can sometimes be beyond our control. We're pleased that the rest of your stay at Sonesta Simply Suites Arlington met your expectations and hope to welcome you back in the future.

6/10 Satisfaisant

Jon

Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 21 mai 2024
Jon, thank you for choosing to stay with us. Your feedback is important, and we are continuously striving to improve. We hope to have the opportunity to welcome you back in the future.

8/10 Bien

Reata

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was awesome! Only parts I would change is the paying for parking and our tub wouldn't drain very well
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 21 mai 2024
Reata, thank you for your feedback. It is wonderful to hear that you found our team members to be awesome. Your comments regarding the parking fee and the tub have been noted. We're looking forward to welcoming you back to Sonesta Simply Suites Arlington.

8/10 Bien

Josh

Voyage en couple
Les points forts : Personnel et service
Only issue i had was a pair of dirty socks behind the towels in the restroom, which proves the towels were not changed out and that area wasnt cleaned. But that is whoever cleaned that room's fault, and not the rest of the staff but other than than that its was good stay
Séjour de 2 nuits en mai 2024
Réponse de Mrs.Touchet le 19 mai 2024
Josh Thank you so much for taking the time to give us a review. I do apologize for the rooms condition upon your arrival. We have noted this and Thank again for your feed back. Our hope is for you to allow us another chance to show you were better than this experience.

10/10 Excellent

Pattsi

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very friendly, helpful staff.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 20 mai 2024
Thanks for the fantastic review, Pattsi!It's excellent you had such an amazing stay at Sonesta Simply Suites Arlington! We're delighted our team made you feel so welcome and valued during your time in our hotel. We endeavor to go above and beyond to ensure our guests have a memorable experience. That's what we like to see!We can't wait until your next visit so we can share another fantastic experience with you soon!

10/10 Excellent

Rob

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice Will stay there again
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 20 mai 2024
Thanks for the outstanding rating, Rob!We're delighted your time at Sonesta Simply Suites Arlington was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excellent

Ingrid

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Transportation was not provided for our event.
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 20 mai 2024
Ingrid, thank you for your feedback. It's wonderful to hear that overall, you had a positive experience at Sonesta Simply Suites Arlington. We truly appreciate your comments and will consider your feedback regarding transportation options. We're looking forward to hosting you again in the future.

8/10 Bien

Deena

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Did not like having to pay for parking.
Séjour de 3 nuits en mai 2024
Réponse de Customer Service le 14 mai 2024
Deena, thank you for your feedback. We understand that parking fees can be an unexpected inconvenience. At Sonesta Simply Suites Arlington, we strive to offer numerous amenities while keeping our room rates competitive. We appreciate your understanding and are glad you chose us for your stay.

10/10 Excellent

Eddra

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked the kitchen
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 13 mai 2024
Eddra, it's wonderful to hear that you enjoyed the kitchen at Sonesta Simply Suites Arlington. We're delighted to know we could make your stay comfortable and convenient. Looking forward to welcoming you back in the future.

6/10 Satisfaisant

Benny

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The staff was extremely friendly/ the overwhelming cleaning smell chemical was unberable. As though they are hiding a mild problem.
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 13 mai 2024
Benny, we appreciate you highlighting the friendliness experienced with our team members. We understand the cleaning smell might have been too present, we’ll certainly review our cleaning practices to try and ensure a more neutral environment. We hope for the chance to provide you with a more seamless stay in the future.

10/10 Excellent

John

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean and comfortable room with fresh sheets and a well-maintained closet stocked with ample hangers. The workspace is pleasant, and the inclusion of a microwave and utensils adds convenience. All this comes at a reasonable price. I would definitely stay here again.
Séjour de 3 nuits en mai 2024
Réponse de Customer Service le 13 mai 2024
John, we're thrilled to hear about your enjoyable stay at Sonesta Simply Suites Arlington. It's wonderful that the cleanliness and comfort of your room, along with the functional workspace and convenient amenities, contributed to your satisfaction. We also appreciate your acknowledgement of the value we present. Being able to anticipate your return visit is an honor for us.

8/10 Bien

Nancy, Alhambra

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great, especially for the price.
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 13 mai 2024
Nancy, we appreciate your positive feedback! We're thrilled to hear that your experience at Sonesta Simply Suites Arlington was great, especially considering the value-for-money aspect. Your satisfaction is our top priority, and we hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Alexandra

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This was the perfect location for my husband and I. Staff was very friendly, bed was comfy, close to everything we needed. Loved having a mini kitchen available. Would definitely stay again as well as recommend It to family and friends.
Séjour de 5 nuits en mai 2024
Réponse de Team Sonesta le 10 mai 2024
Thank you for taking out time to share your feedback.

10/10 Excellent

Shawn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was sufficient
Séjour de 1 nuit en mars 2024
Réponse de Mrs.Touchet le 4 mai 2024
ShawnThank you for taking the time to give us a review. We are glad to see you enjoyed your stay with us.

8/10 Bien

Ieshea

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Team Sonesta le 3 mai 2024
Thank you for your feedback.

10/10 Excellent

Maria

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Great customer service.
Séjour de 2 nuits en avril 2024
Réponse de Mrs.Touchet le 28 avr. 2024
Thank you for taking the time to give us a review. We are glad to see you enjoyed your stay with us.

10/10 Excellent

Mark

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 29 avr. 2024
Thank you for the 5/5 rating, Mark!It's excellent you enjoyed your time at Sonesta Simply Suites Arlington so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

8/10 Bien

Bruce

Séjour de 4 nuits en avril 2024
Réponse de Customer Service le 28 avr. 2024
Bruce, thank you for leaving a rating regarding your stay with us at Sonesta Simply Suites Arlington. We're glad to hear that your experience was satisfactory. Next time, feel free to share any specific highlights or areas for improvement to help us enhance your future visits. We're looking forward to welcoming you back soon.

6/10 Satisfaisant

Derick

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I like a little kitchen in the room. I did not like the check in time 4:00 Pm instead of standard check in time 3:00 pm at the hotels the other thing I did not like was the Parking charges.
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 24 avr. 2024
Derick, it's great to hear that you appreciated the in-room kitchen feature. We understand that our check-in times and the parking fees might not have met your expectations. Please note that our check-in time is designed to ensure rooms are well-prepared for our guests while parking charges help maintain the safety and cleanliness of our parking facilities. We value your feedback and hope to have the opportunity to welcome you back.

8/10 Bien

tia

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We had no problems with our stay for the Heart of Texas basketball tournament. Front staff was nice. The only thing that bothered me was paying for parking, that’s a bit ridiculous especially if you’re already paying to stay there. All and all I’d stay again.
Séjour de 2 nuits en avril 2024
Réponse de SG le 22 avr. 2024
Hi Tia,Thanks for taking time to respond to this survey. We really appreciate your feedback. Sincerely,

2/10 Horrible

Angela

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
First off the whole hotel smelled like marijuana. Then the room smelled like something I never smelled. It did not look like the pictures on the website. I should have looked at Google first before I booked. Then there were some Mexicans in the parking lot hanging out all night playing music and fixing on cars. The bed was as hard as a brick. The toilet was even running all night until my husband fixed it. I would not stay here EVER again. The place was just a walking grunge fest.
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 22 avr. 2024
Angela, it's regrettable to read about your recent experience. We apologize for any disparity you perceived regarding room cleanliness and the environment. Guests' comfort, safety and satisfaction are of utmost importance and we always strive towards improving our services and facilities. We regret any discomfort caused by the bed and water closet. Be assured that we're actively looking into these matters and hope for a chance to change your perception in the future.

4/10 Médiocre

Kiet

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s not nice run down and rude front desk. Pay a little more to stay at other hotels in the area.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 22 avr. 2024
Kiet, it's unfortunate to hear about your dissatisfaction with your recent stay. While we strive to provide our guests with an enjoyable experience, it's clear we fell short in this instance. Acknowledging the issues you raised about the condition of the property and the service, we want to assure you that we are constantly working on improving our hotel facilities and our team members' professionalism for a better guest experience. Your valuable feedback has indeed been noted for consideration. We hope you'd consider giving us another chance to better serve you in the future.

8/10 Bien

Gabriela

Les points forts : Personnel et service
Limpieza
Séjour de 4 nuits en mars 2024
Réponse de Customer Service le 17 avr. 2024
Gabriela, gracias por tus breves comentarios. Nos esforzamos por garantizar que la limpieza de Sonesta Simply Suites Arlington cumpla con altos estándares y su comentario subraya su importancia. Esperamos tener otra oportunidad de darle la bienvenida nuevamente pronto.

10/10 Excellent

Leith

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 17 avr. 2024
Leith, it's heartening to hear that your stay at Sonesta Simply Suites Arlington was matched with an exemplary rating. We're delighted that your experience was enjoyable, and we thank you for choosing us. We look forward to welcoming you back in the future.

10/10 Excellent

Andrea

Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 6 mai 2024
Andrea, it's delightful to hear that you had an excellent experience at Sonesta Simply Suites Arlington. We thank you for choosing us and look forward to welcoming you back on your next visit.

8/10 Bien

Elizabeth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff are very friendly and helpful. There is a super convenient free trolley service to the ballpark (and maybe other places). Only thing that detracted was a fairly strong smelling cleaning product.
Séjour de 2 nuits en avril 2024
Réponse de Mrs.Touchet le 15 avr. 2024
Elizabeth,Thank you for taking the time to give us a review. We are glad to see you enjoyed your stay with us. My apologizesfor the strong smell of cleaning products. We have noted this.

10/10 Excellent

Richard

Les points forts : Propreté
Great
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 14 avr. 2024
Richard, hearing your brief yet impactful review about your stay at Sonesta Simply Suites Arlington is much appreciated. Your affirmation means so much to our team members. We hope to see you again soon for another exceptional stay!

10/10 Excellent

Jack K

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was very clean and staff very friendly I would stay there again.
Séjour de 4 nuits en avril 2024
Réponse de Team Sonesta le 10 avr. 2024
Thank you for sharing your feedback.

10/10 Excellent

Sue

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was nice to have two separate rooms with a bed in each room instead of two beds in the same space.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 3 avr. 2024
Sue, thank you for sharing your experience at Sonesta Simply Suites Arlington. We're glad you appreciated the layout of our rooms, offering you additional privacy and comfort. We hope to welcome you back again in the near future.

8/10 Bien

Lashundria

Voyage en groupe
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
I had a great time at this hotel..
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 1 avr. 2024
Lashundria, it's wonderful to hear that you had a fantastic experience at Sonesta Simply Suites Arlington. Our goal is to always provide great memories. Thank you for sharing your feedback and we hope to have you back again soon.

8/10 Bien

Trenton

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 27 mars 2024
Trenton, thank you for choosing to stay at Sonesta Simply Suites Arlington and for taking the time to rate us. We appreciate your positive feedback and hope to have the opportunity to serve you again, aiming for that perfect score next time. Safe travels until then!

6/10 Satisfaisant

Jamar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Easy to find. Safe and comfortable
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 24 mars 2024
Jamar, thank you for sharing your feedback. Your comment on the hotel's easy-to-find location and secure, cozy atmosphere is appreciated. Despite your rating, we trust that your overall experience was positive. We look forward to potentially serving you again at Sonesta Simply Suites Arlington in the future.

2/10 Horrible

Luis

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Not sure why they gotta give tourists a hard time, when everything has been prepaid for. Id suggest better training for front desk. They need to learn how to properly greet customers
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 20 mars 2024
Luis, it's disappointing to hear that your experience did not meet your expectations. We strive to offer a warm welcome and seamless process for all our guests, and we take note of your feedback regarding check-in. Rest assured it will be shared with our front desk team members for a review of our practices. We do hope you'll give us another opportunity to impress you in the future.

10/10 Excellent

CESAR CARLOS, Hopkins

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements
Greta stay
Séjour de 7 nuits en mars 2024
Réponse de Mrs.Touchet le 17 mars 2024
Thank you for taking the time to give us a review. We are glad to see you enjoyed your stay with us.

10/10 Excellent

Kwame, Abilene

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was in a good location but not to congested
Séjour de 2 nuits en mars 2024
Réponse de Mrs.Touchet le 17 mars 2024
Thank you for taking the time to give us a review. We are glad to see you enjoyed your stay with us. Until next time take care

10/10 Excellent

Steven

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Enjoyed the stay. Very nice. Would stay again anytime seeing a game at the arena a few blocks away.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 17 mars 2024
Steven, it's great to hear you had a pleasurable stay at Sonesta Simply Suites Arlington. We're thrilled that the location was convenient for your plans to attend a game at the nearby arena. Your sentiments are truly valued and we cannot wait to welcome you back on your next game day. Safe travels until then.

10/10 Excellent

Suellen, Jackson Heights

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Spacious room
Séjour de 3 nuits en février 2024
Réponse de Customer Service le 15 mars 2024
Suellen, it's wonderful to know that you enjoyed the ample space in your room at Sonesta Simply Suites Arlington. We strive to make our guests feel comfortable and at ease. We hope to have you stay with us again in the future.

10/10 Excellent

Cynthia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything was very good at this hotel for our two night stay. The best thing of all was front desk supervisor Carla, who elevated our stay from four star to five star. She really is the superstar of the hotel and we would come back specifically for her.
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 12 mars 2024
Cynthia, it's delightful to hear about your pleasant experience at Sonesta Simply Suites Arlington. We're thrilled the charm of our lovely team member, Carla, made your stay even more enjoyable. It's wonderful knowing that we can look forward to welcoming you back solely because of her efforts. Your praise will certainly be conveyed to Carla, a true superstar. Thank you for choosing us!

10/10 Excellent

Paola

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This place was awesome. The staff were super friendly and just amazing. I would definitely stay there again, especially if going to an event at the stadium.
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 11 mars 2024
Paola, thank you for your glowing feedback about your stay at Sonesta Simply Suites Arlington. It's wonderful to know you found our team members to be outstandingly friendly and you enjoyed the location's convenience, especially for stadium events. We're eagerly waiting to welcome you back for another superb experience!

2/10 Horrible

Jill

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The stench in the room was so bad we left and stayed somewhere else. I would not recommend this property. I feel bad because the staff at the front desk were really friendly
Séjour de 1 nuit en mars 2024
Réponse de Mrs.Touchet le 10 mars 2024
Jill,I do apologize for your bad experience. Our hope is that you would come back one day and we can show you were better than this last experience you had with us.Take care

10/10 Excellent

iris

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was very nice, room was impeccable
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 7 mars 2024
Iris, thank you for sharing your experience at Sonesta Simply Suites Arlington! We're pleased to know our team members were welcoming and you appreciated the cleanliness of your room. We hope to have the pleasure of welcoming you back soon!

8/10 Bien

Bill

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en février 2024
Réponse de Customer Service le 4 mars 2024
Thank you for taking the time to share your review with us, Bill!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Sonesta Simply Suites Arlington. Thank you and have a wonderful day!

10/10 Excellent

Constance

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Upgraded to adjoining rooms and has everything we need.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 3 mars 2024
Constance, thank you for sharing your positive experience at Sonesta Simply Suites Arlington. We're delighted to know that the room upgrade and amenities met all your needs. We can't wait to deliver another wonderful stay in the future.