Excellent stay, almost 5 star but the floors in my room were a little sticky. About a15 minute uber to Stockyards (20 bucks) and 30 minutes to DFW. (40 bucks)
I recently stayed at this hotel and it was fantastic. The place smells wonderful from the minute of arrival - the room was clean and comfortable. Also, the staff members were friendly and attentive.
The staff were very friendly, the room itself was overall nice but a few things were not working properly. The entry door back panel was a little loose, the shower would only get to extremely hot temperatures or extremely cold and would not go warm. The room was stuffy as hell when you first walked in and it took awhile for the AC to work.
I liked the area around the hotel, service was nice, and breakfast had different options which I loved. What I didnât liked was that the room had a weird small upon entering, the gym was a bit dirty and ac was on 80. Other than that I loved my stay, pool was nice, parking was easy, staff were very nice.
Great for the price, the breakfast was good, very clean room and the beds are comfortable and staff friendly. Really I didnât expect it to be this nice but the reviews are pretty spot on so made me feel good to choose to book. The only thing is there is no streaming services. Just old fashion tv, which was okay with me.
The hotel staff was very friendly and helpful. The hotel is convenient to Fort Worth Stockyard with only about a 15 min drive and you are convenient to Dallas.
This location double charges the initial $50 credit card hold and fails to refund the second charge.
When raising this with staff they initially denied a second charge. When approaching a different member of staff they acknowledged the issue and reassured me that both charges would be refunded. This of course did not happen and the second charge was not refunded. Based on other reviews this appears not to be an isolated incident.
The matter has been reported to BW Corporate.
This location also had a cockroach infestation which staff are aware of and will not remedy.
Please stay anywhere else.