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Avis sur Americas Best Value Inn Ft. Worth Hurst

2 out of 5
Americas Best Value Inn Ft. Worth Hurst
125 NE Loop 820, Hurst, TX

Avis

6,0
Note des voyageurs de 10 (Excellent), d’après 95 avis sur 475." "
Note des voyageurs de 8 (Bien), d’après 88 avis sur 475." "
Note des voyageurs de 6 (Satisfaisant), d’après 100 avis sur 475." "
Note des voyageurs de 4 (Médiocre), d’après 68 avis sur 475." "
Note des voyageurs de 2 (Horrible), d’après 124 avis sur 475." "

5,8/10

Propreté

6,6/10

Personnel et service

5,6/10

Équipements

5,4/10

Infrastructures et conditions de l’hébergement

5,6/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Delphine

Les points faibles : Propreté
Bon hotel de transit
Proche de l'autoroute, d'une station service et d'une laverie. Emplacement ideal avant retour sur l'aeroport Dallas Fort Worth
Réponse de General Manager le 9 oct. 2016
Merci pour le commentaire. Nous apprécions votre entreprise.

6/10 Satisfaisant

JEAN PIERRE, stoneham

une nuit avant de reprendre la route vers l'ouest

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cet hôtel est une catastrophe. D'une saleté incroyable. A notre arrivée les draps et housses de coussins n'étaient pas changés des clients précédents. Pas de telephone juste la carcasse. Idem pour le réveil. Douche descellée. Baignoire sale et moisie, poils et cheveux des clients précédents un peu partout. Lavabo et tablette pas nettoyée à notre arrivée. Moquettes et sols idem.... J'ai visité plusieurs chambres mais toutes sur le même schéma: dégoûtantes!!! Nous avons du quitter cet hôtel!!!!! Photos a votre disposition!!!

6/10 Satisfaisant

Denis, France

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Correct sans plus
petit déjeuner minimaliste. ensemble moyen

2/10 Horrible

Alain D, Paris, France

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Not recommended
A definite smell of tobacco although the room was non smoking. Cigarette burn marks on the toilet lid. Very dirty armchair. Loose electrical sockets. Bad overall impression.

8/10 Bien

john

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The room is dirty and swarming with flies. It is disgusting and i hope i can get some sleep
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 26 mai 2024
Hi John,Property cleanliness is vital to our team, so it is upsetting that you had some concerns regarding our diligence. We apologize for the inconvenience faced by you and never want our customers to have a bad experience. Our housekeeping team will use your feedback to address your concerns and improve their performance. We hope to serve you again in the future.

4/10 Médiocre

De'Ouzjh

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
There's no pool , it's not open, they do not have the permits and could not open it even for us to sit outside by. It was a disappointment but it was not unsafe or anything like that. There was bugs and flies, the fridge in the room I was in did not work (I did not use it anyways). I let them know about all this stuff and there was nothing done to my knowledge.
Séjour de 5 nuits en mai 2024
Réponse de Sophia CSR le 24 mai 2024
Dear Guest,We apologize for any disappointment you experienced due to the pool closure during your stay. It was temporarily closed and is now open for our guests to enjoy. Additionally, we regret the cleanliness and maintenance issues you experienced during your stay. Rest assured, we will address the issues you've mentioned immediately to ensure a better experience for our guests in the future.

8/10 Bien

Tani

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Las instalaciones lucen deterioradas, la puerta no cerraba bien, estaba limpio, no había agua para beber así que antes de llegar hay que comprar todo lo necesario, la alberca no estaba disponible porque tenía reporte con la ciudad.
Séjour de 2 nuits en mai 2024
Réponse de Sophia CSR le 23 mai 2024
Hi Tani,We are sorry to hear about the issues you encountered during your stay. It's disappointing that the facilities were not up to standard and that you experienced problems with the door and pool availability. We will be reviewing these comments with our team to research the matter further.

10/10 Excellent

Marie

Les points forts : Propreté
Séjour de 2 nuits en mai 2024
Réponse de Sophia CSR le 23 mai 2024
Hi Marie,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.

2/10 Horrible

Francisco

Voyage en famille, Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de The Front Desk le 19 mai 2024
Dear Francisco, We glad that you have give us your feedback. We will let our staff knows about this feedback and give us great opportunity to upgrade all the aspects. Thank you for your stay at Americas Best Value Inn Hurst, TX. Thank you

8/10 Bien

Tippi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de The Front Desk le 19 mai 2024
Dear Guest, Thank you for taking your time to give us your feedback. This is very important for us to take care guest service and improve from feedback. Thank you for staying at Americas Best Value Inn Hurst, TX

8/10 Bien

Rene Carrillo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 21 mai 2024
Hi Rene,I am glad to hear you had a nice stay. Thank you for choosing us. Can't wait to welcome you back again soon. Safe travels!

8/10 Bien

Tippi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Sophia CSR le 18 mai 2024
Hi Tippi,Your favorable rating is highly appreciated, and we are dedicated to achieving complete guest contentment. Your input and suggestions for your upcoming visits are always encouraged, as they contribute to enhancing our offerings. We eagerly anticipate the chance to assist you once more on your next stay.

10/10 Excellent

Nicole

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
I loved the way that they treated me with respect and also even held onto my stuff when i was stranded and could not come get my things.
Séjour de 1 nuit en avril 2024
Réponse de The Front Desk le 11 mai 2024
Dear Guest, I hope you have enjoyed your stay in Hotel and have great experience. We try our best to have great customer satisfaction as possible as we can. To receive such positive feedback we have encourage our staff as well to perform best as possible. I hope to see you in your future stay. Thank you

6/10 Satisfaisant

Esther

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de The Front Desk le 9 mai 2024
Dear Guest, We greatly appreciate your stay at Americas Best Value Inn Hurst, TX. We glad that you have give us your feedback and rating which help us. Hope to see you in your future stay as well. Thank you

2/10 Horrible

Diego

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté
No hot water
Séjour de 2 nuits en avril 2024
Réponse de The Front Desk le 30 avr. 2024
Dear Guest, Thank you for taking your valuable time to give your feedback. We will try to reach out and find actual issue to make sure this will not happen on your next stay. Sorry for the inconvenience you have had. We hope to see you in your future stay. Thank you

10/10 Excellent

Esther

Les points forts : Personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 29 avr. 2024
Hi Esther,We are incredibly grateful for your kind 5-star rating, which fills our hearts with warmth and inspires us to maintain our exceptional service. It brings us great joy to hear that your stay was enjoyable, and we eagerly anticipate the opportunity to serve you once more in the near future.

10/10 Excellent

Chasity, Hurst

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
My favorite place
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 16 avr. 2024
Hi Chasity,It's wonderful to know that you enjoy your time with us. We greatly appreciate your loyalty and look forward to continuing to provide you with excellent service during your future visits. Thank you for choosing us as your preferred destination!

10/10 Excellent

Leticia, Watauga

Séjour de 1 nuit en avril 2024
Réponse de Front Desk le 4 mai 2024
Dear Guest, We greatly appreciate your stay at Americas Best Value Inn Hurst, TX. We will hope to see you in your future stay. Thank you.

6/10 Satisfaisant

Abraham

Séjour de 3 nuits en mars 2024
Réponse de Sophia CSR le 1 mai 2024
Hi Abraham,We appreciate your feedback and value your perspective. Thank you for choosing to stay with us, and we hope to have the opportunity to improve your experience and earn a higher rating in the future.

10/10 Excellent

Chelsea

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 11 avr. 2024
Hi Chelsea,We are incredibly grateful for your kind 5-star rating, which fills our hearts with warmth and inspires us to maintain our exceptional service. It brings us great joy to hear that your stay was enjoyable, and we eagerly anticipate the opportunity to serve you once more in the near future.

8/10 Bien

Melany

Séjour de 2 nuits en mars 2024
Réponse de Sophia CSR le 8 avr. 2024
Hi Melany,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Molly

Voyage en groupe, Voyage en couple
Les points faibles : Équipements
Very quiet and room was nicely renovated.
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 2 avr. 2024
Hi Molly,It's truly gratifying to hear that you found the ambiance of our establishment to be serene and the recently refurbished accommodations to be quite exquisite. Your generous praise is sincerely valued, and we eagerly await the opportunity to welcome you back for another memorable and indulgent experience.

8/10 Bien

Molly

Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 21 avr. 2024
Hi Molly,Your favorable rating is highly appreciated, and we are dedicated to achieving complete guest contentment. Your input and suggestions for your upcoming visits are always encouraged, as they contribute to enhancing our offerings. We eagerly anticipate the chance to assist you once more on your next stay.

2/10 Horrible

Rob

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
If you like roaches this place is for you
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 29 mars 2024
Hi Rob,We're truly sorry for the unpleasant experience you encountered during your stay. We take reports of pests very seriously and are committed to addressing them immediately to ensure the comfort of our guests. Your feedback will help us take the necessary steps to prevent such incidents in the future.

2/10 Horrible

Christina

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
This place is gross. The sheets are obviously not changed. They had stains on it and there’s public hair in the bed. It’s disgusting.
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 24 mars 2024
Hi Christina,It is disheartening to hear about your experience. Our apologies for any issues in cleanliness that you encountered. Rest assured, your concerns will be noted and inspected by our housekeeping team. We would value another chance to impress you and we wish you safe travels.

8/10 Bien

Elda

Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 19 mars 2024
Hi Elda,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

6/10 Satisfaisant

Susan

Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 18 mars 2024
Hi Susan,We appreciate your feedback and value your perspective. Thank you for choosing to stay with us, and we hope to have the opportunity to improve your experience and earn a higher rating in the future.

2/10 Horrible

Javier

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de The Front Desk le 5 mars 2024
Dear Guest, Thank you for staying at Americas Best Value Inn Hurst TX. We glad that you have take some valuable time for us to give feedback which definitely help us to improve. Thank you very much for your stay and we will be hope to see you again in future. Thank you

10/10 Excellent

Tammy

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Noisy people in the room behind 115. Bad room 127 No microwave Key wouldn't work
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 4 mars 2024
Hi Tammy,I apologize that your stay was disrupted by noise and issues with your room. Your comfort is our top priority, and we will work diligently to resolve any issues. We appreciate your patience and understanding as we address these concerns. Thank you for bringing them to our attention.

2/10 Horrible

Michael

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cockroaches everywhere inside. A complete mess
Réponse de Sophia CSR le 24 févr. 2024
Hi Michael,We're truly sorry for the unpleasant experience you encountered during your stay. We take reports of pests very seriously and are committed to addressing them immediately to ensure the comfort of our guests. Your feedback will help us take the necessary steps to prevent such incidents in the future.

10/10 Excellent

Christopher

Séjour de 2 nuits en janvier 2024
Réponse de Sophia CSR le 20 mars 2024
Hi Christopher,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.

4/10 Médiocre

Conner

Voyage en famille
Les points faibles : Propreté
Séjour de 2 nuits en janvier 2024
Réponse de Front Desk le 2 févr. 2024
Dear Guest, Thank you for your time to give us your feedback and thank you for your stay at our Americas Best Value Inn. We will greatly appreciate that you make review on and it will let us help to improve. Thank you

10/10 Excellent

Hanzhen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en janvier 2024
Réponse de Sophia CSR le 21 janv. 2024
Hi Hanzhen,We are incredibly grateful for your kind 5-star rating, which fills our hearts with warmth and inspires us to maintain our exceptional service. It brings us great joy to hear that your stay was enjoyable, and we eagerly anticipate the opportunity to serve you once more in the near future.

8/10 Bien

Vi

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Sophia CSR le 18 janv. 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

6/10 Satisfaisant

Brandy

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Management put me and my guests On a do not rent-list for asking questions concerning changing rooms, # of guests and adding a day to the stay.
Séjour de 2 nuits en janvier 2024
Réponse de Guest Service le 16 janv. 2024
Dear Guest, Thank you for taking time to let us know your feedback. We will reach out to the staff directly and find out the actual issue and thank you staying at hotel. We appreciated your feedback. Thank you

2/10 Horrible

Brianna

Séjour de 2 nuits en janvier 2024
Réponse de Sophia CSR le 16 janv. 2024
Hi Brianna,Our goal is to ensure that all of our guests have a positive experience, and we are disappointed to hear that we fell short in your case. If you could provide more details about your disappointments, we would greatly appreciate it. This will enable us to make the necessary improvements to ensure that our future guests have a better experience.

10/10 Excellent

Fadi

Réponse de Sophia CSR le 22 janv. 2024
Hi Fadi,Thank you wholeheartedly for leaving a rating. We feel truly blessed to have you as our guest and appreciate your decision to choose us for your business. Our team is committed to providing you with top-notch service at all times.

6/10 Satisfaisant

Justin

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Property was dodgy and unsafe. Room still had hair and other bodily fluids throughout the bathroom. But for the price it was ok.
Séjour de 1 nuit en décembre 2023
Réponse de Sophia CSR le 13 janv. 2024
Hi Justin,We regret the inconvenience caused during your stay. Please know that we are a family-friendly hotel. Safety and security are our top priorities. All our guests feel safe and secure at our property. I would like to know in more detail about your insecurities to take corrective measures for your future visits. Besides this, for other concerns like cleanliness, we have passed your note to our team for enhancements. We hope you will choose us again in the future.

2/10 Horrible

William

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Sophia CSR le 14 janv. 2024
Hi William,Please accept our sincerest apologies for any issue you faced. It is disheartening to discover that we were not able to surpass your expectations. We would like to know more about how we can make your future stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our facility and hospitality.

6/10 Satisfaisant

Jerry

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Front Desk le 8 janv. 2024
Dear Guest, Thank you so much for staying at Americas Best Value inn - Hurst TX. I hope you have enjoyed your stay with us and glad that you have take time to give your feedback. Thank you

2/10 Horrible

Michael

Séjour de 2 nuits en décembre 2023
Réponse de Front Desk le 8 janv. 2024
Dear Michael, We glad that you have share your comments and we will directly reach out staff and take care your request. Thank you.

6/10 Satisfaisant

Marissa

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Not the worst.
Roaches all over the room, but cheap with a comfy bed and hot water. Oh and it had a weird smell too.
Séjour de 3 nuits en décembre 2023
Réponse de Front Desk le 6 janv. 2024
Dear Marissa, Thank you for taking your time to give your feedback. Your feedback is very important to us and we will directly reach out to staff to take care this issue. Thank you so much for staying.

2/10 Horrible

danny

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Réponse de Front Desk le 6 janv. 2024
Dear Danny, Thank you for staying at Americas Best Value Inn - Hurst, TX, We will do our best to take care things and hope to see you in your future stay. Thank you

6/10 Satisfaisant

David

Voyage d’affaires
Les points forts : Infrastructures et conditions de l’hébergement
I was really surprised I must be honest. Staff was friendly. Really clean. The double roomi was was far sparse...and was pleasanant modern. However I was having serious medical issues. Then threw me out for I guess for being too loud while we was in pain screaming for someone 911.
Séjour de 2 nuits en décembre 2023
Réponse de Front Desk le 6 janv. 2024
Dear David, Thank you for your time to write that review. We found that your check out day is same day and your payment is decline. Also, Front desk have called 911 and we have reported at front desk as well. Thank you

2/10 Horrible

Victor

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Guy named jack was very rude. Charged card multiple times locked it. Rooms had poor quality. Headboard was falling out of wall, lights didnt work. Tile was dangerous cracked in Restroom. Mold in shower area. A drawer top just slid off wasnt even attached just sitting on top. Pool wasnt available but online shows it available. Will never go back.
Séjour de 2 nuits en décembre 2023
Réponse de Front Desk le 6 janv. 2024
Dear Victor, Thank you for taking your valuable time to give your feedback, We will reach out directly with staff and take care issues you have mention. We glad that you have mention this things that will help us to improve. Thank you so much

4/10 Médiocre

Debbie

Les points faibles : Propreté
Séjour de 5 nuits en décembre 2023
Réponse de Sophia CSR le 30 déc. 2023
Hi Debbie,I sincerely apologize for any issues you experienced during your stay. We are disappointed that we were not able to meet your expectations. We would appreciate it if you could share with us how we can make your next visit more pleasant. We hope for the opportunity to make things right and regain your trust in our services and hospitality.

10/10 Excellent

Haydelis

Séjour de 7 nuits en décembre 2023
Réponse de Sophia CSR le 19 janv. 2024
Hi Haydelis,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.

10/10 Excellent

Carissa

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice staff safe surrounding
Séjour de 2 nuits en décembre 2023
Réponse de Front Desk le 27 déc. 2023
Dear Carissa, Thank you for taking a time to stay at our property Americas Best Value Inn - Hurst, TX and we will be hope to see you in future as well. Thank you so much.

8/10 Bien

Pascual

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No Landry everything else is good
Séjour de 7 nuits en décembre 2023
Réponse de Sophia CSR le 26 déc. 2023
Hi Pascual,Thank you for your feedback! We're pleased to hear that you had a positive experience overall. We deeply regret any inconvenience that you may have experienced due to this issue. We appreciate your understanding and hope to host you again for another enjoyable stay.