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Avis sur Wyndham Fort Smith City Center

4 out of 5
Wyndham Fort Smith City Center
700 Rogers Ave, Fort Smith, AR

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 521 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 282 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 99 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 56 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 43 avis sur 1001." "

8,8/10

Propreté

9,0/10

Personnel et service

8,2/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 Bien

Kaylyn

Séjour de 1 nuit en février 2024
Réponse de Amy le 24 avr. 2024
Thank you for taking the time to submit a review. We sincerely appreciate your feedback.

10/10 Excellent

Donny

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice place
Séjour de 1 nuit en avril 2024
Réponse de Amy le 22 avr. 2024
Thank you for taking the time to submit a review! We appreciate your feedback, and look forward to serving you in the future!

6/10 Satisfaisant

Justine

Les points faibles : Personnel et service
Front desk not present or friendly at check in.
Séjour de 1 nuit en avril 2024
Réponse de Amy le 19 avr. 2024
Thank you for taking the time to submit a review. I apologize for the issues that occurred at check in.. I will share your comments with the team to be addressed directly, and to ensure there are no future occurrences. We sincerely appreciate your feedback. Thank you again for your time. We look forward to serving you in the future.

8/10 Bien

Kiesha

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was super nice! It was difficult to get to coming in from Little Rock area, but easy to get out going to Oklahoma the next day.
Séjour de 1 nuit en avril 2024
Réponse de Amy le 16 avr. 2024
Thank you for taking the time to submit a review! I am so pleased to hear you enjoyed your stay with us. We sincerely appreciate your feedback, and look forward to serving you in the future.

8/10 Bien

Anthony, Spiro

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Parking sucks
Séjour de 1 nuit en avril 2024
Réponse de Amy le 15 avr. 2024
Thank you for taking the time to submit a review. We appreciate your feedback.

10/10 Excellent

Catherine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Amy le 15 avr. 2024
Thank you for taking the time to submit a review. We appreciate your feedback!

10/10 Excellent

Allizeigh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
2nd time staying here it’s awesome!
Séjour de 2 nuits en avril 2024
Réponse de Amy le 8 avr. 2024
Thank you for taking the time to submit a review! I am so pleased to hear you enjoyed your stay with us. We sincerely appreciate your feedback, and look forward to serving you in the future!

10/10 Excellent

Talukdar, Little Rock

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very convenient
Séjour de 2 nuits en mars 2024
Réponse de Amy le 6 avr. 2024
Thank you for taking the time to submit a review! I am so pleased to hear you enjoyed your stay with us! We sincerely appreciate your feedback, and look forward to serving you in the future!

10/10 Excellent

Rachel

Séjour de 1 nuit en mars 2024
Réponse de Amy le 22 avr. 2024
Thank you for taking the time to submit a review! We appreciate your feedback, and look forward to serving you in the future!

10/10 Excellent

Cathy

Séjour de 1 nuit en mars 2024
Réponse de Amy le 19 avr. 2024
Thank you for taking the time to submit a review. I am so pleased to hear you enjoyed your stay with us! We appreciate your feedback, and look forward to serving you in the future!

8/10 Bien

Robin

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
All good
Séjour de 1 nuit en mars 2024
Réponse de Amy le 31 mars 2024
Thank you for taking the time to submit a review! It is always a pleasure to receive positive feedback. We sincerely appreciate your feedback, and look forward to serving you again in the future!

8/10 Bien

Alexander

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Amy le 31 mars 2024
Thank you for taking the time to submit a review! We appreciate your feedback!

10/10 Excellent

Dawn

Séjour de 1 nuit en mars 2024
Réponse de Amy le 15 avr. 2024
Thank you for taking the time to submit a review. We appreciate your feedback!

10/10 Excellent

Valarie

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was clean, the shower was hot, bedding was soft and clean, and the staff was very accommodating! Would stay again.
Séjour de 2 nuits en mars 2024
Réponse de Amy le 23 mars 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Wyndham Fort Smith City Center. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Hotels and Resorts, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

2/10 Horrible

John

Les points faibles : Personnel et service
Séjour de 2 nuits en mars 2024
Réponse de Amy le 23 mars 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Wyndham Fort Smith City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Wyndham Hotels and Resorts, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Bien

willa

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
i loved the gym and pool and the waterfall and lounge area it was all very nice and clean and quiet. definitely recommended. i didn’t like how the rooms didn’t come with a mini fridge unless it was a suite.
Séjour de 3 nuits en mars 2024
Réponse de Amy le 23 mars 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Wyndham Fort Smith City Center. It is always a pleasure to receive positive feedback.I will share your comments with our team. Here at Wyndham Hotels and Resorts, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Valarie

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice staff, easy to find, and close to lots of shopping and eating establishments.
Séjour de 2 nuits en mars 2024
Réponse de Amy le 12 mars 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Wyndham Fort Smith City Center. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Hotels and Resorts, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Sigmund

Séjour de 3 nuits en mars 2024
Réponse de Amy le 31 mars 2024
Thank you for taking the time to submit a review. I am so happy to hear you enjoyed your stay with us! We appreciate your feedback and look forward to serving you again in the future!

8/10 Bien

Linda

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Hotel is beautiful and well situated downtown. I could tell the staff was interested in my comfort.
Séjour de 3 nuits en mars 2024
Réponse de Amy le 12 mars 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Wyndham Fort Smith City Center. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Hotels and Resorts, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Satisfaisant

Chris

Voyage d’affaires
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Propreté
The staff was outstanding and always provided a pleasant experience when I interacted with them. The customer service provided at the restaurant/bar was top notch. Unfortunately during my week long stay, a couple of distractors soured my experience: A roach was found in the main living area of my room. To the hotel's credit, I was promptly switched to another room and worked to rectify the situation. Lastly, for a period of two days, the hotel had issues with the fire alarm and that negatively impacted my ability to sleep and get proper rest.
Séjour de 6 nuits en février 2024
Réponse de Amy le 12 mars 2024
Thank you for taking the time to tell us about your experience at Wyndham Fort Smith City Center. It is always a pleasure to receive positive feedback.I will share your comments with our team. Here at Wyndham Hotels and Resorts, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

4/10 Médiocre

Nick

Voyage en famille avec de jeunes enfants
Les points faibles : Infrastructures et conditions de l’hébergement
Fire alarm went off 6 times between midnight and 7 am had to evacuate and the fire department never even showed up. Power surged multiple times
Séjour de 2 nuits en mars 2024
Réponse de Amy le 4 mars 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Wyndham Fort Smith City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Wyndham Hotels and Resorts, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Satisfaisant

Maggie, Melbourne

Voyage d’affaires
Les points forts : Équipements
The bed was comfy and it had several amenities. I’m sure this was just a system issue, but the fire alarm went off four different times. I would stay again because of the location.
Séjour de 1 nuit en février 2024
Réponse de Amy le 2 mars 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Wyndham Fort Smith City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. Here at Wyndham Hotels and Resorts, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Bien

Cynthia

Séjour de 2 nuits en février 2024
Réponse de Amy le 2 mars 2024
Thank you for taking the time to submit a review! We appreciate your feedback.

10/10 Excellent

Judi

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the style of this older hotel downtown. It has an onsite restaurant in the atrium which was spacious as well as a full bar. The focal point of the atrium was the cascading water feature on the outside of the scenic elevators. The room was spacious and clean. The bed was very comfortable. The king room featured a brand new walk in shower which was nice. Would stay there again if attending an event downtown. Price was reasonable. Had to wait about 15 minutes for the receptionist to show up when i first checked in around 4:00 p.m.
Séjour de 1 nuit en février 2024
Réponse de Amy le 24 févr. 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Wyndham Fort Smith City Center. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Hotels and Resorts, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Satisfaisant

Belinda, Mt Pleasant

Voyage d’affaires, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
When I stepped into the elevator is was dirty. Glass was not clean, finger prints everywhere and just not what I expect from a Wyndham hotel. My room smelled musty and when I pulled the curtain back there had been an obvious water leak with Black mold. I told the front desk and asked for a different room. I was immediately given a new room. When I arrived in my new room it looked like my 10 year old son made the bed. The hotel is older but it doesn’t mean you can’t wipe the scoff marks off the door or hallway walls. Take some pride in your establishment.
Séjour de 1 nuit en février 2024
Réponse de Amy le 21 févr. 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Wyndham Fort Smith City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Wyndham Hotels and Resorts, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Bien

Ann

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Amy le 20 févr. 2024
Thank you for taking the time to submit a review. We appreciate your feedback!

8/10 Bien

Rikki

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was so friendly. The hotel was nice and quiet my only 2 dislikes it that 1. The hotel smells a little like mildew which i suspect is because of the waterfall. And 2. One i pulled the night stand out to plug in my charger wverything behind it was caked in an inch of dust.
Séjour de 1 nuit en février 2024
Réponse de Amy le 19 févr. 2024
Thank you for taking the time to submit a review! I have shared your comments and concerns with the team to be addressed directly. We sincerely appreciate your feedback.

6/10 Satisfaisant

Douglas

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements
Loved the atmosphere and uniqueness of the hotel. Staff personnel were pleasant and helpful. Food was good at the in-house restaurant but somewhat expensive and restrictive in portions. Parking was somewhat limited and required to park across the street in a municipal parking facility, making it inconvenient to transport kids/baggage back to the hotel (solution: leave family luggage at hotel first before parking across street). My bad that I did not read the entire website write-up on amenities ... but there are no microwaves or refrigerators in the rooms, and no complimentary breakfast. Hotel is located in heart of old downtown with little in the way of shops/restaurants nearby. It was a nice experience and different from hotel stays in the past ... but would not recommend it for the average traveler.
Séjour de 1 nuit en février 2024
Réponse de Amy le 19 févr. 2024
Thank you for taking the time to submit a review! I have shared your comments and concerns with the team to be addressed directly. We sincerely appreciate your feedback.

10/10 Excellent

Steve

Séjour de 1 nuit en février 2024
Réponse de Amy le 23 mars 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Wyndham Fort Smith City Center. It is always a pleasure to receive positive feedback.Here at Wyndham Hotels and Resorts, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Jennifer

Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Réponse de Amy le 12 févr. 2024
Thank you for taking the time to submit a review. We appreciate your feedback!

2/10 Horrible

Mary

Voyage en famille
Les points faibles : Équipements
The design of all floors open to bar/dining/seating areas below cause the noise levels to be out of control. You cannot sleep with loud laughing and talking below. It isn’t mufffled sounds; it literally sound like someone is screaming right out your door. There are also no amenities in the room such as fridge and microwave. Very poor design and sleep. Will never stay here again.
Séjour de 2 nuits en février 2024
Réponse de Amy le 7 févr. 2024
Dear Mary,Thank you for taking the time to tell us about your experience at Wyndham Fort Smith City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Wyndham Hotels and Resorts, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 Médiocre

Josh

Voyage en famille
Les points faibles : Personnel et service et équipements
Check in was a disaster! Clerk had me standing at least 15 mins while the line got longer behind me. Had to run my card 3 times. Apparently the paid deposits weren’t in the system yet at 9pm. Ridiculous customer service. Rooms are dated, not enough parking, and over priced for what you get.
Séjour de 1 nuit en février 2024
Réponse de Amy le 3 févr. 2024
Dear Josh,Thank you for taking the time to tell us about your experience at Wyndham Fort Smith City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Wyndham Hotels and Resorts, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Amy EppersonFront Office SupervisorWyndham Fort Smith City Center

6/10 Satisfaisant

Crystal

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
We were in Ft Smith for a cheer competition. It was convenient being connected to the convention center. However breakfast wasn’t included, which was fine but food was not good. The hotel knew how booked this hotel was due to competition but only had two staff members working restaurant. No clean plates to start. Food was just okay. Had to wait on food and drinks. Way below par for the price. Those two workers ran their feet off and just couldn’t keep up. You can do better Wyndam.
Séjour de 1 nuit en janvier 2024
Réponse de Amy le 20 janv. 2024
Thank you for taking the time to submit a review. I apologize for the issues you experienced during your stay. I have shared your comments with the team to ensure there are no future occurrences.We sincerely appreciate your feedback.Thank you again for your time.We hope you give us the opportunity to better serve you in the future.

10/10 Excellent

Victor Manuel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
pleasant stay.
Séjour de 2 nuits en janvier 2024
Réponse de Amy le 20 janv. 2024
Thank you for taking the time to submit a review! We appreciate your feedback.

4/10 Médiocre

Tiffany

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Amy le 20 janv. 2024
Thank you for taking the time to submit a review. We sincerely appreciate your feedback.

10/10 Excellent

Dawn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Amy le 20 janv. 2024
Thank you for taking the time to submit a review! We appreciate your feedback.

10/10 Excellent

Amy

Séjour de 1 nuit en janvier 2024
Réponse de Amy le 15 janv. 2024
Thank you for taking the time to submit a review! We appreciate your feedback.

10/10 Excellent

Noel, Albuquerque

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
…
Séjour de 1 nuit en janvier 2024
Réponse de Amy le 10 janv. 2024
Thank you for taking the time to submit a review. We appreciate your feedback!

8/10 Bien

Janina

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Stayed one night here during a road trip across Arkansas. The room was comfortable and the hotel convenient for everything we needed in Fort Smith - National Park, dinner and breakfast. One point to note was that there was no-one staffing the check in desk around 5pm when we arrived and we waited several minutes before anyone showed up.
Séjour de 1 nuit en janvier 2024
Réponse de Amy le 9 janv. 2024
Thank you for taking the time to submit a review! We sincerely appreciate your feedback.

8/10 Bien

christeen

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2024
Réponse de Amy le 9 janv. 2024
Thank you for taking the time to submit a review! We appreciate your feedback.

10/10 Excellent

Valerie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fall into comfort
Amazing hotel with exceptional customer service. They served meals and had room service. In the morning they have a breakfast buffet which is free to their guests. Love the waterfall ambience in the main area. We will not hesitate to come again.
Séjour de 1 nuit en décembre 2023
Réponse de Amy le 8 janv. 2024
Thank you for taking the time to submit a review! I am so happy to hear you enjoyed your stay with us! We sincerely appreciate your feedback.

10/10 Excellent

SUSAN, WINCHESTER

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Équipements
Séjour de 1 nuit en janvier 2024
Réponse de Amy le 7 janv. 2024
Thank you for taking the time to submit a review. We appreciate your feedback!

2/10 Horrible

James

Séjour de 1 nuit en janvier 2024
Réponse de Amy le 8 janv. 2024
Thank you for taking the time to submit a review. We sincerely appreciate your feedback.

10/10 Excellent

Patsy

Séjour de 1 nuit en janvier 2024
Réponse de Amy le 8 janv. 2024
Thank you for taking the time to submit a review! We appreciate your feedback!

8/10 Bien

Danny

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Bad beds
The bed was the most uncomfortable bed I’ve ever slept in. Everything else was otherwise excellent
Séjour de 1 nuit en janvier 2024
Réponse de Amy le 7 janv. 2024
Thank you for taking the time to submit a review. We appreciate your feedback!

10/10 Excellent

robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Amy le 7 janv. 2024
Thank you for taking the time to submit a review. We appreciate your feedback!

10/10 Excellent

Spring

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
If you stay more then one night youll have to call and ask for new towels
Séjour de 2 nuits en décembre 2023
Réponse de Amy le 7 janv. 2024
Thank you for taking the time to submit a review. We appreciate your feedback!

10/10 Excellent

Gayle

Séjour de 1 nuit en décembre 2023
Réponse de Amy le 3 janv. 2024
Thank you for taking the time to submit a review! We appreciate your feedback.

10/10 Excellent

RaShonda, McAlester

Séjour de 1 nuit en décembre 2023
Réponse de Amy le 3 janv. 2024
Thank you for taking the time to submit a review. We appreciate your feedback!

8/10 Bien

Cady

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Amy le 3 janv. 2024
Thank you for taking the time to submit a review! We appreciate your feedback!