Avis
8,8
Excellent
8,8/10
Propreté
9,0/10
Personnel et service
8,2/10
Équipements
8,6/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
Voyage en couple
21 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de Cindy le 22 août 2023
Thank you for your wonderful review! We look forward to seeing you again!
10/10 Excellent
Karim
14 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Karim
Séjour de 8 nuits en mai 2024
8/10 Bien
Troy
13 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Troy
Séjour de 1 nuit en mai 2024
10/10 Excellent
Louis
13 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Louis
Séjour de 2 nuits en mai 2024
2/10 Horrible
Chloe
Voyage en famille, Voyage en groupe
12 mai 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Chloe
Séjour de 1 nuit en mai 2024
8/10 Bien
Ikuko
Voyage en famille
9 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ikuko
Séjour de 1 nuit en mai 2024
8/10 Bien
Troy
8 mai 2024
Les points forts : Propreté
Troy
Séjour de 1 nuit en mai 2024
10/10 Excellent
Luke
6 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Luke
Séjour de 1 nuit en avril 2024
8/10 Bien
Jennifer
6 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jennifer
Séjour de 1 nuit en mai 2024
2/10 Horrible
Daniel
5 mai 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Daniel
Séjour de 1 nuit en mai 2024
10/10 Excellent
Robert
5 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Robert
Séjour de 1 nuit en mars 2024
8/10 Bien
Jamey
2 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jamey
Séjour de 2 nuits en avril 2024
8/10 Bien
Christy
30 avr. 2024
Christy
Séjour de 1 nuit en avril 2024
10/10 Excellent
April, Royse City
29 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
April
Séjour de 2 nuits en avril 2024
2/10 Horrible
Rebecca
28 avr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Rebecca
Séjour de 2 nuits en février 2024
4/10 Médiocre
Darlene
Voyage en famille
27 avr. 2024
Darlene
Séjour de 5 nuits en avril 2024
2/10 Horrible
Susan
27 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Susan
Séjour de 1 nuit en avril 2024
10/10 Excellent
Lisa
26 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lisa
Séjour de 1 nuit en avril 2024
10/10 Excellent
Johnnie
Voyage en groupe
25 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Johnnie
Séjour de 2 nuits en avril 2024
6/10 Satisfaisant
Betty
24 avr. 2024
Les points faibles : Propreté
Betty
Séjour de 1 nuit en avril 2024
10/10 Excellent
Debra
16 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Debra
Séjour de 1 nuit en avril 2024
8/10 Bien
Georgianna
Voyage avec des animaux de compagnie, Voyage en couple
14 avr. 2024
Les points forts : Propreté
Georgianna
Séjour de 1 nuit en avril 2024
10/10 Excellent
Keaton
Voyage en groupe, Voyage d’affaires
12 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Keaton
Séjour de 1 nuit en avril 2024
10/10 Excellent
Christy
Voyage en famille avec de jeunes enfants
9 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christy
Séjour de 1 nuit en avril 2024
Réponse de Jesus le 10 avr. 2024
We're thrilled to hear that you had a nice, quiet, clean, and comfortable stay at our hotel. Providing a peaceful and enjoyable experience for our guests is our top priority, and we're delighted that we met your expectations in every aspect.Your satisfaction is our ultimate reward, and we're grateful for your positive feedback. If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know.Thank you for choosing to stay with us, and we look forward to welcoming you back for another great experience soon!
10/10 Excellent
Catherine
8 avr. 2024
Catherine
Séjour de 1 nuit en avril 2024
8/10 Bien
Patricia
7 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Patricia
Séjour de 1 nuit en avril 2024
Réponse de Jesus le 10 avr. 2024
Thank you for your positive review! We're thrilled to hear that you had a good experience during your stay with us. Providing excellent service and accommodations for our guests is our top priority, and we're delighted that we met your expectations.If there's anything specific you enjoyed about your stay or if there's anything we can do to make your next visit even better, please don't hesitate to let us know. We value your feedback and look forward to welcoming you back for another great experience in the future.Thank you for choosing to stay with us!
4/10 Médiocre
Megan
Voyage d’affaires
5 avr. 2024
Les points forts : Propreté et équipements
Les points faibles : Personnel et service
Megan
Séjour de 2 nuits en avril 2024
Réponse de Jesus le 10 avr. 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced during your time at our establishment. Your comfort and satisfaction are of utmost importance to us, and it's disheartening to learn that we fell short of meeting your expectations.We want to clarify that we do indeed have Do Not Disturb signs available for our guests, and it's regrettable that one wasn't offered to you upon your request. Your frustration is understandable, and we deeply apologize for any confusion or inconvenience this oversight may have caused.Regarding the disturbance caused by our cleaning service on the morning of your checkout, please accept our sincerest apologies. We understand that our guests value their privacy and peace during their stay, and it's unacceptable that our team did not adhere to the scheduled checkout time. Rest assured, we are taking immediate steps to address this issue internally and ensure that such incidents do not recur in the future.Your feedback is invaluable to us, as it highlights areas where we can improve our services and better meet the needs of our guests. We are committed to providing exceptional hospitality experiences, and we regret that we did not meet this standard during your stay.We truly appreciate your patronage and sincerely hope that you will consider giving us another opportunity to exceed your expectations in the future. Should you choose to return, please do not hesitate to reach out to me directly, and I will personally ensure that your next stay with us is nothing short of exceptional.Once again, we apologize for the shortcomings you experienced and thank you for bringing them to our attention.
2/10 Horrible
Gabriella
4 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gabriella
Séjour de 2 nuits en mars 2024
Réponse de Jesús Minchaca le 5 avr. 2024
Lamentamos sinceramente las molestias que experimentaste durante tu estancia. Es profundamente decepcionante escuchar sobre la falta de nuestros servicios de limpieza y las preocupaciones de seguridad que encontraste con el jacuzzi y el área de construcción cerca de la piscina. Tomamos tus comentarios en serio y abordaremos estos problemas de inmediato para garantizar la seguridad y la satisfacción de todos nuestros huéspedes. En cuanto a la limpieza de la habitación, entendemos la importancia de la privacidad, pero destacaremos la opción de solicitar la limpieza completa en recepción para evitar malentendidos. Tus comentarios nos ayudan a mejorar, y esperamos que nos des otra oportunidad para brindarte el excelente servicio que buscamos. No dudes en comunicarte con nuestro equipo de gestión si tienes alguna otra inquietud. Gracias por traer estos asuntos a nuestra atención.-Gracias
10/10 Excellent
Christene, Greenwood
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe, Voyage avec des animaux de compagnie
3 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Christene
Séjour de 2 nuits en mars 2024
Réponse de Jesus le 10 avr. 2024
hank you for your continued loyalty and for taking the time to share your feedback with us. We're delighted to hear that you always have a great stay at our hotel, whether it's for business or relaxation.Providing a comfortable and enjoyable experience for our guests is our top priority, and we're thrilled that we consistently meet your expectations. Your satisfaction is a true testament to the hard work and dedication of our team, and we sincerely appreciate your kind words.We look forward to welcoming you back on your future visits, and please don't hesitate to let us know if there's anything we can do to make your stays even more enjoyable. Thank you for choosing to stay with us, and we can't wait to see you again soon.
8/10 Bien
Georgianna
Voyage avec des animaux de compagnie, Voyage en couple
31 mars 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Georgianna
Séjour de 1 nuit en mars 2024
Réponse de Jesus le 10 avr. 2024
Thank you for taking the time to share your experience at our pet-friendly hotel. We're pleased to hear that you found our standard king room spacious enough to accommodate your needs and that the fridge and microwave added convenience during your stay, even though you were just passing through the area.We're glad you noticed our indoor pool and that someone was able to enjoy it during their stay. We strive to provide amenities that enhance our guests' experiences, and we're delighted to hear that you found our facilities satisfactory.We understand that road noise can sometimes be an unavoidable aspect of hotel stays, especially for properties located near highways or busy roads. However, we apologize for any inconvenience this may have caused you.Your feedback is important to us as it helps us improve our services and facilities for future guests. If your travels bring you back to the area, we would be honored to welcome you back for another stay. Please don't hesitate to reach out to us directly if there's anything we can do to make your next stay even more enjoyable.Thank you for choosing to stay with us, and we hope to have the pleasure of hosting you again in the future.
10/10 Excellent
Lisa, Los Angeles
30 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lisa
Séjour de 1 nuit en mars 2024
Réponse de Jesus le 10 avr. 2024
Thank you for taking the time to leave us a 5/5 review! We're delighted to hear that you enjoyed our breakfast, especially the yummy biscuits & gravy option. Your satisfaction with our amenities is our top priority, and we're thrilled to know that we hit the mark.However, we apologize for the inconvenience caused by the water stains on the ceiling in your room (115). We understand that this can detract from the overall comfort and enjoyment of your stay, and we're committed to addressing this issue promptly to ensure that all our guests have a pleasant experience.Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We hope to have the opportunity to welcome you back for another enjoyable stay in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Thank you for choosing to stay with us!
10/10 Excellent
Billy
29 mars 2024
Les points forts : Équipements
Billy
Séjour de 1 nuit en mars 2024
Réponse de Jesus le 10 avr. 2024
Thank you for your positive review! We're thrilled to hear that you had a good experience during your stay with us. Providing excellent service and accommodations for our guests is our top priority, and we're delighted that we met your expectations.If there's anything specific you enjoyed about your stay or if there's anything we can do to make your next visit even better, please don't hesitate to let us know. We value your feedback and look forward to welcoming you back for another great experience in the future.Thank you for choosing to stay with us!
10/10 Excellent
Nicole
28 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nicole
Séjour de 1 nuit en mars 2024
Réponse de Jesus le 10 avr. 2024
Thank you for your positive review! We're thrilled to hear that you had a good experience during your stay with us. Providing excellent service and accommodations for our guests is our top priority, and we're delighted that we met your expectations.If there's anything specific you enjoyed about your stay or if there's anything we can do to make your next visit even better, please don't hesitate to let us know. We value your feedback and look forward to welcoming you back for another great experience in the future.Thank you for choosing to stay with us!
2/10 Horrible
Jade
Voyage en famille
25 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jade
Séjour de 3 nuits en mars 2024
Réponse de Jesus le 25 mars 2024
We sincerely apologize for the disappointing experience you encountered during your recent stay with us. Your feedback is invaluable to us, and we regret that we fell short of meeting your expectations.First and foremost, we apologize for the inconvenience regarding the limited towels provided. We understand the importance of having an adequate supply, especially for a room accommodating multiple guests. Our team should have been more accommodating in providing additional towels promptly upon your request. We are addressing this issue with our housekeeping staff to ensure that such situations do not recur in the future.Furthermore, we deeply regret any lapses in cleanliness you observed in your room. Maintaining a clean and odor-free environment is a top priority for us, and we are disappointed to hear that we failed to meet this standard during your stay. Rest assured, we are conducting a thorough review of our housekeeping procedures to prevent similar occurrences in the future.It is also disheartening to hear that you found our staff to be rude. Providing courteous and attentive service is a fundamental aspect of our hospitality, and we apologize for any interactions that did not reflect our usual standards of professionalism and friendliness. We will be conducting additional training sessions to ensure that all members of our team deliver exceptional service to our guests.Regarding the breakfast experience, we apologize for the availability of expired yogurt and any inconvenience this caused. We have taken immediate steps to review and update our breakfast offerings to ensure that only fresh and properly dated items are provided to our guests.We understand your decision not to stay with us again, but we hope you will consider giving us another chance to exceed your expectations in the future. Your satisfaction is important to us, and we would welcome the opportunity to regain your trust and demonstrate the high level of service and hospitality that we strive to provide
10/10 Excellent
Leslie
25 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Leslie
Séjour de 1 nuit en mars 2024
4/10 Médiocre
Shari
24 mars 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Shari
Séjour de 1 nuit en mars 2024
Réponse de Jesus le 25 mars 2024
Thank you for sharing your recent experience with us. We apologize for the numerous shortcomings you encountered during your stay. Your feedback is invaluable as we strive to improve our guests' experiences.We regret that your room did not meet your expectations in terms of cleanliness and amenities. Providing a clean and comfortable environment is our priority, and we are disappointed to hear that we fell short. We are reviewing our housekeeping procedures to ensure all rooms are cleaned to the highest standards and stocked with essential amenities.We apologize for the missing amenities such as soap, blow dryer, cups, and ice bags. These items should have been readily available, and we will ensure all rooms are properly stocked for our guests' comfort.We regret the inconvenience caused by the non-functioning ice maker. In regards to vending machines, we offer vending options at the front desk to provide convenient access to snacks and beverages. Your feedback has been noted, and we will explore solutions to enhance our guests' experience.We apologize for any issues with your room key and cleanliness. Maintaining a secure property is crucial, and we will address these concerns with our teams to prevent future occurrences.Regarding pricing, we regularly evaluate to ensure it reflects our accommodations and services. We appreciate your feedback and will consider it during this process.
2/10 Horrible
Echo
24 mars 2024
Echo
Séjour de 1 nuit en mars 2024
6/10 Satisfaisant
Leo
24 mars 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Leo
Séjour de 1 nuit en mars 2024
8/10 Bien
Micky, Stigler
Voyage en couple
22 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Micky
Séjour de 1 nuit en mars 2024
8/10 Bien
Jessica
Voyage en famille
18 mars 2024
Les points forts : Propreté et personnel et service
Jessica
Séjour de 2 nuits en mars 2024
Réponse de Jesus le 10 avr. 2024
Thank you for sharing your feedback about your recent visit to our hotel. We're pleased to hear that overall, you were happy with your stay.We apologize for any inconvenience caused by the hot tub being down during your visit and for the ongoing maintenance work on the ceiling tiles leading to the swimming area. Ensuring the availability and functionality of our amenities is important to us, and we regret any disappointment these issues may have caused.Regarding the coffee pot in your room, we apologize for any cleanliness concerns. We will address this with our housekeeping team to ensure that all in-room amenities are thoroughly cleaned and maintained for our guests' comfort.Additionally, we apologize for any confusion regarding the availability of the hot tub during your stay. We want to ensure that our guests have accurate information when booking their stay with us.Please note that at the moment, the hot tub is nonfunctional and is not listed as an available amenity online. We apologize for any inconvenience this may have caused during your visit. We appreciate your understanding
6/10 Satisfaisant
Nick
Voyage en famille
18 mars 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Nick
Séjour de 3 nuits en mars 2024
Réponse de Jesus le 10 avr. 2024
Thank you for sharing your feedback about your recent stay at our hotel. We're glad to hear that you found our lobby welcoming and that our front desk staff provided friendly service.We apologize for any negative interactions you had with our cleaning staff. Providing courteous and respectful service to all guests is a priority for us, and we regret if you experienced otherwise. It's possible that there may have been a misunderstanding or language barrier that contributed to any perceived rudeness, and we apologize for any inconvenience this may have caused.We also apologize for any maintenance issues you encountered in your room and in the pool area. Ensuring the comfort and satisfaction of our guests is important to us, and we will address these concerns promptly to prevent any recurrence in the future.We appreciate your feedback as it helps us identify areas for improvement, and we apologize for any inconvenience you experienced during your stay. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us directly.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.
10/10 Excellent
Rachel
Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie
16 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rachel
Séjour de 1 nuit en mars 2024
Réponse de Jesus le 21 mars 2024
Thank you so much for your glowing review! We are thrilled to hear that you had a comfortable and enjoyable stay with us. Providing a clean and welcoming environment for both you and your furry friend is always our top priority, and we're delighted to know that you appreciated our pet-friendly accommodations.Your satisfaction means the world to us, and we truly appreciate your positive feedback. We look forward to welcoming you and your pet back for another fantastic stay in the future!
10/10 Excellent
Christene, Greenwood
15 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christene
Séjour de 1 nuit en mars 2024
Réponse de Jesus le 21 mars 2024
Thank you for sharing your positive feedback with us! We are delighted to hear that you found our hotel to be quiet, convenient, and that you enjoyed interacting with our staff. Providing excellent service and a comfortable environment for our guests is always our top priority, and we're thrilled that we could meet your expectations.We hope to have the pleasure of welcoming you back for another great stay in the future!
8/10 Bien
Keith, Roscommon
Voyage en couple
14 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Keith
Séjour de 1 nuit en mars 2024
Réponse de Jesus le 10 avr. 2024
Thank you for sharing your feedback regarding your recent experience at our hotel. We apologize for the issues you encountered during your visit.We're sorry to hear that the pool temperature was not to your satisfaction and that there were only three towels provided in the pool area. Additionally, we regret any inconvenience caused by the hot tub not working and the fiberglass insulation in the hallway and laundry room.Regarding the difficulty in reaching the front desk attendant, we apologize for any inconvenience this may have caused. Our team members strive to provide prompt and attentive service to all guests. It's possible that our front desk attendant may have been assisting another guest or attending to additional responsibilities, such as laundry duties.We appreciate your understanding and patience, and we apologize for any inconvenience you experienced. Your feedback is valuable to us as we continually strive to improve our services and facilities for our guests.If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back for a much-improved experience in the future.
6/10 Satisfaisant
Gary
Voyage en couple
7 mars 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Gary
Séjour de 1 nuit en mars 2024
Réponse de Jesus le 10 avr. 2024
Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience did not meet your expectations.Ensuring a clean and well-maintained environment for our guests is a top priority, and we apologize for falling short in this regard. We appreciate you bringing the issues with the curtains, blinds, and windows to our attention. Rest assured, we will address these maintenance issues promptly to ensure that all areas of our property meet the high standards of cleanliness and comfort that our guests expect and deserve.Your feedback is invaluable to us as it helps us identify areas for improvement, and we sincerely apologize for any inconvenience these issues may have caused you during your stay. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to contact us directly.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.
10/10 Excellent
David
5 mars 2024
David
Séjour de 1 nuit en mars 2024
Réponse de Jesus le 10 avr. 2024
Thank you for your positive review! We're thrilled to hear that you had a good experience during your stay with us. Providing excellent service and accommodations for our guests is our top priority, and we're delighted that we met your expectations.If there's anything specific you enjoyed about your stay or if there's anything we can do to make your next visit even better, please don't hesitate to let us know. We value your feedback and look forward to welcoming you back for another great experience in the future.Thank you for choosing to stay with us!
2/10 Horrible
Dena
3 mars 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Dena
Séjour de 1 nuit en mars 2024
Réponse de Jesus le 13 mars 2024
Thank you for reaching out to us regarding your recent stay. We sincerely apologize for any inconvenience caused by the temporary closure of our hot tub. We understand the importance of amenities like this, especially for guests with specific needs, and we regret that it was not available during your visit.We want to clarify that the hot tub is currently closed, and it is not listed as an available amenity on our booking platform due to this temporary closure. We strive to provide accurate information to all our guests, and we regret any confusion this may have caused.As you mentioned, your reservation was made through Expedia and was non-refundable. While we sympathize with your situation, we are bound by the terms of the reservation. However, we would like to extend our sincerest apologies.We value your feedback and hope to have the opportunity to make your next stay more enjoyable.Best regards
8/10 Bien
Hao
2 mars 2024
Les points forts : Propreté et personnel et service
Hao
Séjour de 1 nuit en février 2024
Réponse de Jesus le 10 avr. 2024
Thank you for your positive review! We're thrilled to hear that you had a good experience during your stay with us. Providing excellent service and accommodations for our guests is our top priority, and we're delighted that we met your expectations.If there's anything specific you enjoyed about your stay or if there's anything we can do to make your next visit even better, please don't hesitate to let us know. We value your feedback and look forward to welcoming you back for another great experience in the future.Thank you for choosing to stay with us!
6/10 Satisfaisant
Kim
Voyage d’affaires, Voyage en couple
1 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kim
Séjour de 1 nuit en février 2024
Réponse de Jesus le 10 avr. 2024
Thank you for taking the time to share your feedback with us. We're pleased to hear that your check-in experience was smooth and that our clerk provided informative and pleasant service. However, we apologize for the issues you encountered during your stay.We're sorry to hear that you found our breakfast to be mediocre and that there was a red stain on the floor of your room. Additionally, we apologize for the noise disturbance from the hallway and neighboring room, as well as the discomfort you experienced with the bed. Ensuring a peaceful and comfortable stay for all our guests is our priority, and we regret that we fell short in this regard.Your comments are valuable to us, and we appreciate you bringing these matters to our attention. We will address the cleanliness and maintenance issues with our team to ensure that they are promptly resolved. We also apologize for any inconvenience caused by the noise disturbances, and we will take steps to minimize such occurrences in the future.We understand your decision not to return, but we hope to have the opportunity to welcome you back and provide you with a much-improved experience in the future. If there's anything else we can do to assist you or if you have any further feedback, please don't hesitate to contact us directly.Thank you for choosing to stay with us, and we appreciate your understanding.
10/10 Excellent
Janie
Voyage en couple
26 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Janie
Séjour de 1 nuit en février 2024
Réponse de Jesus le 13 mars 2024
Thank you for your recent review! Your feedback means the world to us and serves as motivation for our team. We're thrilled you enjoyed your experience and look forward to welcoming you back soon.