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Avis sur Hampton Inn & Suites - Cape Coral/Fort Myers Area, FL

2.5 out of 5
Hampton Inn & Suites - Cape Coral/Fort Myers Area, FL
619 Se 47th Terrace, Cape Coral, FL

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 579 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 252 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 76 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 48 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 46 avis sur 1001." "

9,0/10

Propreté

9,2/10

Personnel et service

8,4/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

2/10 Horrible

JEAN MARC

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
sejour cauchemardesque
Sejour de deux jours mediocre malgre l accueil très sympathique on a trouvee un cafard dans le frigo et en plus la chambre etait une glaciere c etait horrible je n y reviendrai plus
Séjour de 2 nuits en août 2019
Réponse de Meagon Morgan le 7 oct. 2019
Nous vous remercions pour vos impressions. C'est tellement important pour nous que nous travaillons toujours pour nous améliorer. Je tiens à vous assurer que nous nous attaquons de front à ce problème et avons depuis engagé une nouvelle société de contrôle des parasites. Vous rendre heureux nous rend heureux! Revenez nous voir la prochaine fois que vous irez dans la région. Je veillerai personnellement à votre satisfaction à 100%.

10/10 Excellent

Xavier

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour très agréable.
Hôtel agréable et bien situé. Les lits sont grands et le petit déjeuner très bon et avec des produits variés.
Séjour de 2 nuits en août 2018
Réponse de Micheline le 14 août 2018
Thank you for sending in your review. We are so glad that you enjoyed your stay with us and look forward to your next visit. Sincerely, Micheline Lobdell General Manager

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Always a pleasure to stay there.
Séjour de 2 nuits en mai 2024
Réponse de AGM le 7 mai 2024
Hi Richard, Thank you for you positive feedback. hope you stay with us again soon.

10/10 Excellent

Castrande

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place
Séjour de 2 nuits en avril 2024
Réponse de AGM le 6 mai 2024
Hi Castrande, Thank you for staying with us.

10/10 Excellent

Robert

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property looks nice and well maintained. Young man that checked me in was an awesome guy. Friendly and just left me feeling good.
Séjour de 1 nuit en avril 2024
Réponse de MOD le 1 mai 2024
Glad you enjoyed your stay!

2/10 Horrible

Angelica

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This property had termites in our room shower had no water pressure and then rooms had to be changed and it was bugs in our luggage and drinks and food
Séjour de 3 nuits en avril 2024
Réponse de AGM le 6 mai 2024
We're sorry to hear you didn't enjoy your stay with us. Is there anything we could've done to change your perspective? Thank you for staying with us.

2/10 Horrible

Kyanne

Voyage en groupe
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Termites in room 406, we woke up the next day with the bugs all in and around our drinks. Inside food, inside the A/C unit and in THE BED!!Hotel staff was already aware of problem but in another room. Took hours to switch our room. Upon packing our clothes before checkout on 4/30/24 we found dead bugs all in our luggage! Hotel staff at checkout was also aware of the termite problem and very nonchalant about it, except the manager on duty at that time. Since we booked through a 3rd party nobody tried to be accommodating
Séjour de 3 nuits en avril 2024
Réponse de AGM le 6 mai 2024
We're sorry to hear you didn't enjoy your stay with us. Is there anything we could've done to change your perspective? Please have Expedia reach out to us. Thank you for staying with us.

6/10 Satisfaisant

Black

Les points faibles : Personnel et service et équipements
you get fresh towels and that's it. No room cleaning
Séjour de 3 nuits en avril 2024
Réponse de AGM le 30 avr. 2024
Hi Black, Housekeeping is done every other day at our hotel not daily. If your stay is two days or less, you will not receive service unless requested. Hope this clears up any confusion. Thank you staying with us.

6/10 Satisfaisant

Vincent M.

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Good
Séjour de 2 nuits en avril 2024
Réponse de AGM le 30 avr. 2024
Hi Vincent M,Thank you for staying with us.

2/10 Horrible

Carmelys, Homestead

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Horrible
Séjour de 1 nuit en avril 2024
Réponse de AGM le 6 mai 2024
Hi Carmelys,We're sorry to hear you didn't enjoy your stay with us. Is there anyone we could've done to change your perspective? Thank you for staying with us.

10/10 Excellent

Castrande

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I like everything good hotel
Séjour de 3 nuits en avril 2024
Réponse de AGM le 29 avr. 2024
Hi Castrande,Glad to hear you enjoyed your stay with us. Hope to see you again soon.

10/10 Excellent

Maria

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en avril 2024
Réponse de AGM le 29 avr. 2024
Hi Maria, Thank you for staying with us.

10/10 Excellent

Yira, Margate

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great breakfast
Séjour de 2 nuits en avril 2024
Réponse de AGM le 29 avr. 2024
Hi Yira, Glad to hear you enjoyed our hot breakfast. Thank you for staying with us.

2/10 Horrible

peter

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Room was barren, too expensive and I was double charged for a room.
Séjour de 1 nuit en avril 2024
Réponse de AGM le 6 mai 2024
Hi Peter, We're sorry to hear you didn't enjoy your stay with us. Is there anyone we could've done to change your perspective? Also, we do not see a double charge on our end. Please give us a call to discuss this matter. Thank you for staying with us.

10/10 Excellent

Juan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We had a quick stay but the place was quiet and convenient. Great host. Slept great. Showered great. Ac great. That’s all we needed :)
Séjour de 1 nuit en avril 2024
Réponse de AGM le 29 avr. 2024
Hi Juan,So glad to hear your enjoyed all of our amenities. Thank you for staying with us.

10/10 Excellent

Amaury

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente todo mucha tranquilidad
Séjour de 1 nuit en avril 2024
Réponse de AGM le 23 avr. 2024
Hi Amaury,We're so glad to hear you enjoyed your stay with us. Hope to see you again soon.

10/10 Excellent

Jacqueline

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very close to my friends house
Séjour de 1 nuit en avril 2024
Réponse de MOD le 21 avr. 2024
Great!

10/10 Excellent

Charles R

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice.
Séjour de 1 nuit en avril 2024
Réponse de MOD le 21 avr. 2024
We are glad you enjoyed our hotel!

10/10 Excellent

Erwin

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everyone was very friendly and made me feel welcome.
Séjour de 3 nuits en avril 2024
Réponse de MOD le 21 avr. 2024
I am happy to hear this!

10/10 Excellent

Elizabeth, Miramar

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No comment
Séjour de 1 nuit en avril 2024
Réponse de AGM le 18 avr. 2024
Hi Elizabeth, Thank you for staying with us.

6/10 Satisfaisant

Pawel

Les points forts : Propreté et personnel et service
Outdated rooms. Bit noisy can hear toolet flush from room above and next door.
Séjour de 3 nuits en avril 2024
Réponse de AGM le 17 avr. 2024
Hi Pawel, Our hotel just underwent a full renovation last year May. Everything in our rooms is brand new. We're so sorry to hear about the noises. We'll take a look at this and see if we can correct the issue. Thank you for staying with us.

6/10 Satisfaisant

Carlos

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Everything was ok with the room, except the tp cover on bed stinking
Séjour de 1 nuit en avril 2024
Réponse de AGM le 15 avr. 2024
Hi Carlos, We're sorry about the cover, we could've changed it for you, please don't hesitate to ask. Thank you for staying with us.

10/10 Excellent

Pamela

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Fantastic front staff. Stacy was super helpful when we experienced flight delays
Séjour de 2 nuits en mars 2024
Réponse de AGM le 15 avr. 2024
Hi Pamela, We're so glad to hear you enjoyed your stay with us. Hope to see you again soon.

10/10 Excellent

Mauricio, Laredo

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente lugar, práctico y de fácil acceso.
Séjour de 1 nuit en avril 2024
Réponse de MOD le 12 avr. 2024
Glad you enjoyed your stay!

10/10 Excellent

Carolyn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kathy in the breakfast was always attentive and friendly which made my experience very exceptional. One minor issue with construction across the street had water extraction running around the clock and should have a noise ordinance during sleeping hours but hotel cannot control that.
Séjour de 2 nuits en avril 2024
Réponse de MOD le 12 avr. 2024
Kathy is a great asset to our team! Thanks for staying with us!

10/10 Excellent

Tina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The front desk person was so friendly and nice
Séjour de 1 nuit en avril 2024
Réponse de MOD le 8 avr. 2024
Thank you, we are glad you enjoyed your stay!

10/10 Excellent

Marcin

Les points faibles : Propreté
Séjour de 1 nuit en avril 2024
Réponse de MOD le 6 avr. 2024
Glad you enjoyed your stay!

6/10 Satisfaisant

Melissa

Voyage en famille avec de jeunes enfants
I was surprised that the room is only serviced every 2 days. Breakfast was disappointing.
Séjour de 2 nuits en avril 2024
Réponse de GM le 4 avr. 2024
Dear Melissa, Thank you for taking the time to share your thoughts on your recent stay with us. While housekeeping is mandated to be every other day by the Hampton brand, we are happy to provide daily service to guest that require it by requesting at the front desk. Can you please let me know what was disappointing about our complimentary breakfast? I would love the opportunity to share your comments with my breakfast team so we can improve our service. Thank you!

10/10 Excellent

Dell-Ann

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de MOD le 6 avr. 2024
Glad you enjoyed your stay!

8/10 Bien

Sean

Séjour de 1 nuit en avril 2024
Réponse de AGM le 23 avr. 2024
Hi Sean, Thank you for staying with us.

6/10 Satisfaisant

Joel

Voyage en couple
Les points forts : Personnel et service
Pool was cold. Construction equipment across the street ran all night.
Séjour de 2 nuits en mars 2024
Réponse de GM le 4 avr. 2024
Hi there Joel, thank you for sharing your thoughts regarding your stay with us. Our pool is unfortunately not heated. Because we're in South Florida, we experience very few days with cool temperatures, so our pool is usually 76-80 degrees from the heat of the sun. We apologize that you didn't have this experience. I have contacted the city about the noise you reported during your stay and Code Compliance is working on a solution. Thank you so much for letting us know. We hope to provide you with a better stay in the future! Thanks again,

10/10 Excellent

April

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice hotel would stay again walking to many lively restaurants
Séjour de 2 nuits en mars 2024
Réponse de GM le 4 avr. 2024
Thank you so much for sharing your feedback with us! We appreciate you choosing to stay with us and hope to welcome you whenever your travels bring you back to Cape Coral.

10/10 Excellent

Bobbi

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff at check in, check out and brunch.
Séjour de 1 nuit en mars 2024
Réponse de GM le 4 avr. 2024
Thank you so much for sharing your thoughts regarding your recent stay with us. We appreciate you staying with us and hope to have the pleasure to serve you again in the future when your travels bring you back to the Cape Coral area.

10/10 Excellent

James

Voyage en famille
Perfect clean, and quiet
Séjour de 1 nuit en mars 2024
Réponse de AGM le 31 mars 2024
Hi James, Thank you for staying with us. We're so glad to hear we exceeded your expectations. hope you stay with us again soon.

10/10 Excellent

Luis

Séjour de 1 nuit en mars 2024
Réponse de MOD le 21 avr. 2024
We are glad you enjoyed your stay!

10/10 Excellent

Christina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The nicest staff and very clean. Good breakfast too
Séjour de 4 nuits en mars 2024
Réponse de AGM le 31 mars 2024
Hi Christina, Thank you for your kind words and for staying with us. Hope to see you again soon.

10/10 Excellent

Dorothy

Séjour de 1 nuit en mars 2024
Réponse de MOD le 21 avr. 2024
Thank you for the rating!

10/10 Excellent

Angelica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de AGM le 30 mars 2024
Hi Angelica, Thank you for your positive feedback.

10/10 Excellent

Elizabeth

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super friendly and helpful staff. Wonderful breakfast. Kathy is a joy and it shows in her efforts in the morning. Pool area was great-nice furniture.
Séjour de 7 nuits en mars 2024
Réponse de AGM le 27 mars 2024
Hi Elizabeth, Thank you for staying with us. We're glad to hear you enjoyed our amenities. Our staff is truly the best and we appreciate your feedback.

4/10 Médiocre

Laura

Les points forts : Personnel et service
Les points faibles : Propreté
We found shards of glass on the carpet and a staple. All were found with my bare feet. Staff was very nice and apologetic and took care of the price for the room.
Séjour de 3 nuits en mars 2024
Réponse de AGM le 27 mars 2024
Hi Laura, We're so sorry about the glass on the carpet. So glad to hear the staff was able to accommodate you. We will check the carpet more thoroughly, so this doesn't happen again. Thank you for staying with us.

10/10 Excellent

John

Les points forts : Infrastructures et conditions de l’hébergement
Hotel is clean and up to date! Staff is very friendly and accommodating. I would stay here again !
Séjour de 2 nuits en mars 2024
Réponse de AGM le 27 mars 2024
Hi John, Thank you for your kind words. We hope to see you again soon.

10/10 Excellent

Luigi

Séjour de 2 nuits en mars 2024
Réponse de AGM le 15 avr. 2024
Hi Luigi, Thank you staying with us.

10/10 Excellent

Cesar

Voyage en famille
It is conveniently located to the venue where we are getting married, La Venezia Ballroom. The attendant at check-in was gracious and respectful. The rooms are clean and spacious.
Séjour de 1 nuit en mars 2024
Réponse de AGM le 27 mars 2024
Hi Cesar,We're so glad to hear we were able to exceed your expectations. Hopefully, we'll see you again for your wedding. Thank you for staying with us.

10/10 Excellent

Kenneth

Séjour de 2 nuits en mars 2024
Réponse de AGM le 15 avr. 2024
Hi Kenneth, Thank you for staying with us.

10/10 Excellent

Morag, Frederick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de AGM le 25 mars 2024
Hi Morag, Thank you for positive feedback.

8/10 Bien

jay

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
All good
Séjour de 3 nuits en mars 2024
Réponse de AGM le 25 mars 2024
Hi Jay, Thank you for your positive feedback.

6/10 Satisfaisant

Sharon

Voyage en couple
They had waffles for breakfast but second day they had no syrup. Water in shower didnt get very warm.
Séjour de 2 nuits en mars 2024
Réponse de AGM le 27 mars 2024
Hi Sharon, We apologize for the lack of hot water during your stay. Was this addressed to the front desk? We could've accommodated you by switching your room. Please do not hesitate to ask in the future. The syrup was delivered to us later on in the evening. We do apologize for that. Thank you for staying with us.

10/10 Excellent

Pamela

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
very helpful front desk staff
Séjour de 1 nuit en mars 2024
Réponse de GM le 4 avr. 2024
Thank you so much for sharing your feedback about your recent stay with us. We are happy to hear that you enjoyed your stay and hope to serve you again in the future whenever your travels bring you back to Cape Coral!

10/10 Excellent

Fernando, Homestead

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Exellent .
Séjour de 1 nuit en mars 2024
Réponse de AGM le 17 mars 2024
Hi Fernando, We're so glad to hear you enjoyed your stay with us. Hope you stay with us again soon.

10/10 Excellent

Kent

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was the best
Séjour de 6 nuits en mars 2024
Réponse de AGM le 13 mars 2024
Hi Kent, Thank you for your kind words and for staying with us.