Avis sur Days Inn & Suites by Wyndham Bonita Springs North Naples
Days Inn & Suites by Wyndham Bonita Springs North Naples
27991 Oakland Drive, Bonita Springs, FL
Avis
7,8
Bien
8,4/10
Propreté
7,6/10
Personnel et service
7,2/10
Équipements
8,0/10
Infrastructures et conditions de l’hébergement
7,6/10
Écoresponsabilité
Avis
19 mars 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Manager le 22 mars 2024
Hello Serge, We apologize for any inconvenience caused by our automated check-in system. Your feedback is valuable, and we will use it to enhance our guest experience. We appreciate you bringing this to our attention and hope to welcome you back for an improved stay.
8/10 Bien
Robert, Montréal
Voyage en famille
14 mars 2024
Les points forts : Propreté
Robert
Séjour de 6 nuits en mars 2024
Réponse de Manager le 16 mars 2024
Hello Robert, We appreciate your feedback on our virtual receptionist and pleased it was effective for you. Our aim is always to provide innovative solutions for a seamless guest experience. If you have further suggestions or feedback, please don't hesitate to reach out to us. Thank you for choosing to stay with us.
8/10 Bien
Helene
Voyage en famille
25 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Helene
Séjour de 1 nuit en février 2024
Réponse de Manager le 27 févr. 2024
Hello Helene,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was good, and we hope to have the pleasure of hosting you again soon.
10/10 Excellent
Valerie
Voyage en couple
13 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Valerie
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 16 janv. 2024
Hello Valerie,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!
6/10 Satisfaisant
Genevieve
Voyage en couple
4 déc. 2023
Les points forts : Propreté
Les points faibles : Personnel et service et équipements
Genevieve
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 7 déc. 2023
Hello Genevieve,We apologize for any inconvenience you experienced during your stay. At our hotel, we strive to provide a personalized and welcoming experience to all our guests. We apologize if our self-service check-in process made you feel uncomfortable. Our team is always available to assist you throughout your stay. Regarding the unauthorized guests, we have strict policies in place to ensure the privacy and security of our guests, and we will investigate this further. Thank you for bringing this to our attention.
2/10 Horrible
Abdelkamal
21 nov. 2023
Abdelkamal
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 25 nov. 2023
Hello Abdelkamal, We apologize for any inconvenience you may have experienced during your stay. We encourage you to reach out to our hotel directly to provide specific feedback on your experience, as we strive to continuously improve our services.
6/10 Satisfaisant
Judiith
Voyage en famille
10 nov. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Judiith
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 12 nov. 2023
Hello Judiith,Thank you for choosing our hotel for your recent stay. We appreciate your feedback regarding our convenient location. We strive to provide a great experience for our guests and are pleased to hear that you found our hotel well located. We look forward to welcoming you back for another pleasant stay in the future.
8/10 Bien
Nicole
28 mars 2023
Nicole
Séjour de 1 nuit en mars 2023
Réponse de Manager le 19 avr. 2023
Hello Nicole,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.
2/10 Horrible
Nathalie
Voyage en couple
14 déc. 2022
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nathalie
Réponse de Manager le 15 déc. 2022
Hello Nathalie, Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With recent changes in place, we are doing our best with the limited available staff. We hope to have a chance to serve you as a guest again in the future.
4/10 Médiocre
marilyne
Voyage en groupe
16 août 2022
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Propreté
marilyne
Séjour de 1 nuit en août 2022
Réponse de Manager le 17 août 2022
Hello marilyne,
Guest satisfaction is our number one objective so we really appreciate the input regarding our hotel. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.
8/10 Bien
Agur
17 mai 2022
Agur
Séjour de 1 nuit en mai 2022
Réponse de Manager le 18 mai 2022
Hello Agur,
Thank you for taking the time to share your rating of our hotel. We hope to earn your business again on your next travels.,
10/10 Excellent
Julien
6 mai 2022
Julien
Séjour de 1 nuit en mai 2022
Réponse de Manager le 7 mai 2022
Hello Julien,
We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.,
8/10 Bien
Jérôme
Voyage en famille
30 déc. 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jérôme
Séjour de 1 nuit en décembre 2021
Réponse de Manager le 31 déc. 2021
Thank you for being a valued guest and for providing us the feedback regarding our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.
2/10 Horrible
Corinne
Voyage en famille
30 janv. 2020
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sale!!!
Corinne
Séjour de 6 nuits en janvier 2020
Réponse de Manager le 3 févr. 2020
Thank you for taking the time to write such a thorough and detailed review regarding your most recent stay. It's rewarding to learn that we exceeded your expectations with the cleanliness of our guest rooms. I do apologize for the difficulties you encountered due to the noise of our other guest and that we were not able to impress you with our breakfast options. We do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for improved convenience in future visits. We hope to see you again someday and to transform your opinion of our hotel and service.
10/10 Excellent
Martine
14 mai 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon séjour
Martine
Séjour de 1 nuit en mai 2019
Réponse de Manager le 14 mai 2019
We can't thank you enough for sharing your feedback with regards to our hotel. Your voice is very valuable to us and we hope you will return on your next travels.
4/10 Médiocre
Voyageur vérifié
Voyage en couple
11 mai 2019
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Voyageur vérifié
Séjour de 2 nuits en mai 2019
Réponse de Manager le 12 mai 2019
Thank you for your valuable opinion regarding our hotel. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.
10/10 Excellent
Voyageur vérifié
21 avr. 2019
Voyageur vérifié
Séjour de 2 nuits en avril 2019
Réponse de Manager le 21 avr. 2019
Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!
10/10 Excellent
Tony
10 avr. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tony
Séjour de 1 nuit en avril 2019
Réponse de Manager le 10 avr. 2019
Thank you for sharing your experience. We truly appreciate the insight regarding our hotel. Please do consider us again on your next visit to the area.
6/10 Satisfaisant
Nitya
Voyage en couple
1 mai 2024
Les points faibles : Équipements
Nitya
Séjour de 2 nuits en avril 2024
Réponse de Manager le 2 mai 2024
Hello Nitya,We apologize for any inconvenience you may have experienced during your stay. We recommend reaching out to our management team directly to address your reimbursement concerns thoroughly. Thank you for bringing this to our attention.
10/10 Excellent
Alex
Voyage en couple
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alex
Séjour de 2 nuits en avril 2024
Réponse de Manager le 1 mai 2024
Hello Alex, We appreciate your feedback and are delighted to hear you had a great stay. We will share your suggestion regarding the breakfast options with our team. Thank you for choosing to stay with us, and we hope to welcome you back in the future.
10/10 Excellent
victor a
Voyage en famille
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
victor a
Séjour de 1 nuit en avril 2024
Réponse de Manager le 1 mai 2024
Hello victor a,Nos alegra saber que disfrutaste de nuestro proceso de check-in virtual. Estamos comprometidos en brindar una experiencia moderna y conveniente a nuestros huéspedes. ¡Esperamos poder darte la bienvenida de nuevo en el futuro cercano!
8/10 Bien
Willmer
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Willmer
Séjour de 1 nuit en avril 2024
Réponse de Manager le 1 mai 2024
Hello Willmer,Agradecemos sus comentarios y nos complace saber que disfrutó de su estancia con nosotros. Esperamos poder darle la bienvenida nuevamente en el futuro para que disfrute de una experiencia más completa. ¡Gracias por elegir nuestro hotel para su pasada rápida!
8/10 Bien
Alejandro
Voyage en famille
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alejandro
Séjour de 1 nuit en avril 2024
Réponse de Manager le 30 avr. 2024
Hello Alejandro,We are thrilled to hear that you had a positive experience during your stay with us. We strive to provide exceptional service to all our guests, and we are delighted that you enjoyed your time with us. Thank you for choosing our hotel, and we hope to welcome you back soon.
8/10 Bien
Rosa
Voyage en couple
25 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rosa
Séjour de 1 nuit en avril 2024
Réponse de Manager le 26 avr. 2024
Hello Rosa,We appreciate your feedback and are glad to hear you enjoyed our central location and breakfast offerings. We apologize for any inconvenience with the bed and have taken note of your comments for our future improvements. Your comfort is important to us, and we hope this isolated incident hasn't marred your overall impression of your stay with us.
10/10 Excellent
Samet
25 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Samet
Séjour de 1 nuit en avril 2024
Réponse de Manager le 26 avr. 2024
Hello Samet,Thank you for sharing feedback on your recent stay with us. We appreciate your comments and will share them with our team for further improvement. Should you have any further concerns, please reach out to our management team directly. Your input is valuable to us as we strive to enhance our guest experience.
8/10 Bien
cecilia
Voyage en famille
21 avr. 2024
Les points forts : Propreté et personnel et service
cecilia
Séjour de 1 nuit en avril 2024
Réponse de Manager le 23 avr. 2024
Hello cecilia, We apologize for the inconvenience you experienced and appreciate your feedback. We will address the maintenance issues to enhance our guests' comfort. Your comments are valuable for our ongoing improvement efforts.
10/10 Excellent
Katie
Voyage en couple
17 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Katie
Séjour de 2 nuits en avril 2024
Réponse de Manager le 19 avr. 2024
Hello Katie,We are pleased to hear that you enjoyed the laid-back and peaceful atmosphere of our hotel. We appreciate your feedback regarding the check-in process and will share it with our team for future improvements. Your unique experience with online check-in is valuable to us as we strive to enhance our guest services.
10/10 Excellent
July
17 avr. 2024
July
Séjour de 1 nuit en avril 2024
Réponse de Manager le 20 avr. 2024
Hello July,We are thrilled to hear that you had a fantastic experience during your stay with us! If you have any further comments or suggestions, please do not hesitate to reach out to us directly. We hope to welcome you back again soon!
6/10 Satisfaisant
Oriana
15 avr. 2024
Les points forts : Personnel et service
Oriana
Séjour de 1 nuit en avril 2024
Réponse de Manager le 16 avr. 2024
Hello Oriana, Lamentamos escuchar sobre su experiencia durante el check-in. Lo invitamos a comunicarse con nuestra gerencia para abordar cualquier inquietud adicional que pueda tener. ¡Esperamos poder recibirlo en el futuro y brindarle un servicio mejorado!
6/10 Satisfaisant
Robert
Voyage en famille
14 avr. 2024
Les points forts : Propreté
Les points faibles : Équipements
Robert
Séjour de 1 nuit en avril 2024
Réponse de Manager le 16 avr. 2024
Hello Robert, We appreciate your feedback and apologize for any inconvenience. Our self-check-in kiosks help streamline the process, but we understand the importance of personal interaction. We offer a variety of room configurations, some without bathtubs, for different guest preferences. Please feel free to contact our management directly to discuss your concerns further.
2/10 Horrible
bruce
Voyage en groupe, Voyage d’affaires
11 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et équipements
bruce
Séjour de 2 nuits en avril 2024
Réponse de Manager le 13 avr. 2024
Hello bruce,We are sorry to hear about your experience and any inconvenience caused by the technical issues you encountered. We recommend contacting the hotel management directly to address your concerns regarding your early departure and payment. Your feedback is valuable to us, and we appreciate you bringing this to our attention.
6/10 Satisfaisant
Amanda
9 avr. 2024
Amanda
Séjour de 1 nuit en avril 2024
Réponse de Manager le 1 mai 2024
Hello Amanda, We value your stay and regret any shortcomings. Please contact us directly with any concerns so we can address them promptly. We appreciate your support and hope to welcome you back soon.
6/10 Satisfaisant
Rezi
8 avr. 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Rezi
Séjour de 2 nuits en avril 2024
Réponse de Manager le 11 avr. 2024
Hello Rezi, We regret to hear about the oversight during your stay. Your feedback is valuable and has been shared with the housekeeping team for their review and improvement. Should you have any further concerns, please reach out to our management for assistance.
10/10 Excellent
Tyler
7 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Tyler
Séjour de 2 nuits en avril 2024
Réponse de Manager le 9 avr. 2024
Hello Tyler,Thank you for sharing your feedback with us. We strive to provide unique and efficient check-in experiences for our guests. Our lobby attendant is there to assist and enhance your stay. We appreciate your perspective on this innovative approach.
10/10 Excellent
Elsy
Voyage en couple
7 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Elsy
Séjour de 1 nuit en avril 2024
Réponse de Manager le 9 avr. 2024
Hello Elsy,Thank you for taking the time to share your positive feedback with us. We are delighted to hear that you enjoyed our excellent service during your stay at our hotel. Your satisfaction is always our top priority and we strive to ensure all our guests have a wonderful experience. If you have any further comments or need assistance, please feel free to contact us.
4/10 Médiocre
Mary Jo
5 avr. 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Mary Jo
Séjour de 1 nuit en mars 2024
Réponse de Manager le 7 avr. 2024
Hello Mary Jo,We're sorry to hear about your experience. Your feedback is valuable and will be shared with the team for improvement. For future concerns, please reach out to our management directly.
10/10 Excellent
Amarilis
5 avr. 2024
Amarilis
Séjour de 1 nuit en avril 2024
Réponse de Manager le 26 avr. 2024
Hello Amarilis,We are excited to hear that you enjoyed your stay with us! If you have any further comments or suggestions, please feel free to reach out. We hope to welcome you back soon!
10/10 Excellent
Jana
Voyage en famille
3 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jana
Séjour de 2 nuits en avril 2024
Réponse de Manager le 7 avr. 2024
Hello Jana,We appreciate you noticing our efforts to maintain a clean environment for our guests. Your feedback is valuable to us as we strive to provide exceptional service. Thank you for choosing to stay with us.
8/10 Bien
Jorik
3 avr. 2024
Les points forts : Propreté et personnel et service
Jorik
Séjour de 1 nuit en avril 2024
Réponse de Manager le 5 avr. 2024
Hello Jorik, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.
4/10 Médiocre
Ron
Voyage en famille
2 avr. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Ron
Séjour de 2 nuits en mars 2024
Réponse de Manager le 4 avr. 2024
Hello Ron, We appreciate your feedback and apologize for any inconvenience caused by the ongoing renovations. We're glad to hear you had a positive experience with our virtual front desk. Should you have any further feedback or concerns, please don't hesitate to reach out to our management team directly for assistance.
10/10 Excellent
Madiane
31 mars 2024
Madiane
Séjour de 2 nuits en mars 2024
Réponse de Manager le 5 avr. 2024
Hello Madiane,We're thrilled to hear you had such a wonderful experience at our hotel! If you have any more feedback to share, please don't hesitate to reach out to us. We hope to welcome you back soon for another fantastic stay!
10/10 Excellent
Manuel
Voyage en famille avec de jeunes enfants, Voyage en groupe
31 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Manuel
Séjour de 1 nuit en mars 2024
Réponse de Manager le 1 avr. 2024
Hello Manuel,We are pleased to hear you found our hotel clean and reasonably priced. Your feedback is valuable to us as we strive to provide excellent service. If you require further assistance, please reach out to our management team directly. Thank you for choosing our hotel and for taking the time to leave a review.
10/10 Excellent
Julio
31 mars 2024
Julio
Séjour de 1 nuit en mars 2024
Réponse de Manager le 23 avr. 2024
Hello Julio,We are thrilled to hear that you enjoyed your stay with us! We strive to provide exceptional experiences for all our guests and we hope to welcome you back soon.
10/10 Excellent
Carlos
31 mars 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Carlos
Séjour de 1 nuit en mars 2024
Réponse de Manager le 1 avr. 2024
Hello Carlos,We appreciate your positive feedback and are thrilled to hear you had a good experience at our hotel. Should you need assistance with anything in the future, please do not hesitate to reach out.
6/10 Satisfaisant
Jennifer
Voyage en famille
30 mars 2024
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Jennifer
Séjour de 1 nuit en mars 2024
Réponse de Manager le 31 mars 2024
Hello Jennifer,We appreciate your feedback on your recent stay with us. We value your input regarding the check-in process and room conditions for our continuous improvement. If you have any further concerns or suggestions, please feel free to contact our management team for further assistance.
10/10 Excellent
Andrea
Voyage en couple
28 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Andrea
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 29 mars 2024
Hello Andrea,We are delighted to hear that you found our hotel to be nice and clean. Your satisfaction is important to us, and we are pleased that you enjoyed your stay. Thank you for choosing to stay with us.
10/10 Excellent
Donald
26 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Donald
Séjour de 4 nuits en mars 2024
Réponse de Manager le 29 mars 2024
Hello Donald,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!
4/10 Médiocre
William
Voyage en couple
26 mars 2024
Les points forts : Propreté
Les points faibles : Personnel et service et équipements
William
Séjour de 3 nuits en mars 2024
Réponse de Manager le 27 mars 2024
Hello William, We apologize for the disturbance you experienced during your stay. Your feedback regarding the language barrier and ice machines not functioning properly has been noted for improvement. We encourage guests to reach out to our team members for immediate assistance with any concerns. Thank you for bringing these issues to our attention.
2/10 Horrible
Christopher
Voyage en groupe
25 mars 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Christopher
Séjour de 1 nuit en mars 2024
Réponse de Manager le 27 mars 2024
Hello Christopher, We appreciate your feedback regarding the remote check-in experience. We understand the value of human interaction and will take your suggestion into consideration for future improvements to better serve our guests.
8/10 Bien
Omar
24 mars 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Omar
Séjour de 2 nuits en mars 2024
Réponse de Manager le 27 mars 2024
Hello Omar,Agradecemos sus amables palabras y nos alegra saber que disfrutó de su estancia. Esperamos poder darle la bienvenida de nuevo en el futuro para brindarle otra experiencia positiva durante su viaje.