Avis sur Americas Best Value Inn Ft. Myers
Americas Best Value Inn Ft. Myers
11501 S Cleveland Ave, Fort Myers, FL
Avis
7,4
Bien
8,0/10
Propreté
7,6/10
Personnel et service
7,0/10
Équipements
7,6/10
Infrastructures et conditions de l’hébergement
7,0/10
Écoresponsabilité
Avis
Voyage en famille
22 févr. 2024
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Séjour de 1 nuit en février 2024
Réponse de Manager le 24 févr. 2024
Hello Natalie,We appreciate your feedback on the cleanliness of our hotel. We understand your concern about the check-in and check-out process and the breakfast experience. We value your input as it helps us improve our services for future guests. Thank you for bringing this to our attention.
6/10 Satisfaisant
Frédéric
Voyage en famille
29 janv. 2024
Frédéric
Séjour de 2 nuits en janvier 2024
Réponse de Guest Relations Management le 31 janv. 2024
Hi Frédéric,Thank you for sharing your feedback with us.We apologize for any shortcomings you experienced during your recent visit to our hotel. Your satisfaction is of utmost importance to us, and we regret that we were unable to meet your expectations on this occasion.Your feedback is invaluable to us as we continually strive to improve the guest experience. We appreciate your understanding and assure you that we take your concerns seriously. Our team will carefully review your feedback and make the necessary adjustments to ensure that we provide a much better experience for our valued guests.We genuinely hope that you will give us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your feedback, and we look forward to the opportunity to serve you better.
8/10 Bien
Rény
19 janv. 2024
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Un Accueil par ordinateur.
Rény
Séjour de 1 nuit en janvier 2024
Réponse de Guest Relations Management le 19 janv. 2024
Hi Reny,Thank you for taking the time to provide your feedback on your recent stay at our hotel. We appreciate your positive comments about the rooms, finding them to be very good and comfortable. It's great to know that the site was well maintained and met your expectations.Regarding the reception area, we apologize if the arrangement seemed unusual with a computer desk. We appreciate your observation and will take it into consideration as we continue to improve our facilities and guest experience.We also appreciate your feedback regarding lunch and the variety of options available. We understand the importance of offering a diverse selection to meet the preferences of our guests. We will review our menu offerings to ensure a wider range of choices that cater to different tastes.Overall, we are delighted to hear that you were satisfied with your stay. We value your feedback and will use it to further enhance our services and offerings. If there is anything else we can do to make your future stays even more enjoyable, please let us know.We look forward to welcoming you back to our hotel in the future.
8/10 Bien
Patrice
17 janv. 2024
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Recently renovated room
Patrice
Séjour de 1 nuit en janvier 2024
Réponse de Guest Relations Management le 18 janv. 2024
Hi Patrice,Thank you for sharing your feedback about your recent nightstay. We're glad to hear that you found our hotel to be excellent value for money and that your room was recently renovated, providing a comfortable experience. However, we apologize for the average breakfast experience and the absence of dairy products and eggs. We appreciate your feedback and will take it into consideration as we work on enhancing our breakfast offerings.We also apologize for the unusual check-in process done remotely through a screen. We understand that this may not be the standard check-in experience you were expecting, and we appreciate your understanding and flexibility during these times.Overall, we're pleased to hear that your nightstop was very good and that you had a comfortable stay. If there's anything else we can do to improve your experience or if you have any further feedback to share, please let us know. We value your patronage and hope to have the opportunity to welcome you back in the future.
10/10 Excellent
Lise
17 déc. 2023
Lise
Séjour de 1 nuit en décembre 2023
Réponse de Guest Relations Management le 19 déc. 2023
Hi Lise,Thank you for reaching out and sharing your positive feedback. We strive to create a comfortable and welcoming environment for all our guests, so it's wonderful to hear that we succeeded in making your stay enjoyable. Your satisfaction is our utmost priority, and we're thrilled to have contributed to your travel comfort.We look forward to welcoming you back again soon!
8/10 Bien
Jean Luc
Voyage en groupe
28 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jean Luc
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 30 sept. 2023
Hello Jean Luc,It was our privilege to earn your business and we hope to host you again on your next trip.
8/10 Bien
Etienne
Voyage en famille
15 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Etienne
Séjour de 1 nuit en août 2023
Réponse de Guest Relations Management le 17 août 2023
Dear Etienne, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel.We are pleased to hear that you enjoyed most aspects of your stay. Your feedback will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.
8/10 Bien
diaro
Voyage en famille
17 mai 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
diaro
Séjour de 1 nuit en avril 2022
Réponse de Manager le 17 mai 2022
Hello diaro,
Thank you for sharing your experience. We truly appreciate the insight regarding our breakfast. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.
8/10 Bien
Marilyn
Voyage en famille
21 avr. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marilyn
Séjour de 1 nuit en avril 2022
Réponse de Guest Relations Management le 29 avr. 2022
Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating and welcoming as possible. We are also happy to hear that you liked the availability of coffee. Your comments regarding the ways we can still improve our breakfast service are just as important, and we can't wait to show you how we have taken them to heart.
8/10 Bien
Voyageur vérifié
30 mars 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en mars 2022
Réponse de Manager le 31 mars 2022
Dear Guest,
We have high standards of hospitality and service and are always improving. We hope to see you again very soon!,
4/10 Médiocre
mireille
7 mars 2022
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
mireille
Séjour de 1 nuit en mars 2022
Réponse de Manager le 8 mars 2022
Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.,
8/10 Bien
Jérôme
Voyage en famille
31 déc. 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jérôme
Séjour de 1 nuit en décembre 2021
Réponse de Manager le 31 déc. 2021
On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our hotel. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.
8/10 Bien
Serge
Voyage en groupe
23 déc. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
On y retournera
Serge
Séjour de 1 nuit en décembre 2021
Réponse de Manager le 23 déc. 2021
I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.
10/10 Excellent
alain
28 janv. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
alain
Séjour de 1 nuit en janvier 2020
8/10 Bien
Marc-André, Gatineau, Québec
Voyage en groupe
23 janv. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marc-André
Séjour de 1 nuit en janvier 2020
10/10 Excellent
PIERRETTE, Gatineau
Voyage en groupe
22 janv. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
PIERRETTE
Séjour de 1 nuit en janvier 2020
8/10 Bien
Voyageur vérifié
19 déc. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en décembre 2019
10/10 Excellent
Martine
3 août 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon hotel
Martine
Séjour de 1 nuit en juillet 2019
4/10 Médiocre
Wendy
Voyage en famille
21 mai 2024
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Wendy
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Management le 21 mai 2024
Hi Wendy,Thank you for taking the time to share your feedback about your recent stay with us. Please accept our apologies for the issues you experienced during check-in and with the breakfast service.We strive to provide a professional and attentive experience for all of our guests, and it's clear we fell short in that regard. The self-check-in kiosk is meant to provide a convenient option, but it should not come at the expense of friendly and responsive staff. The rude behavior from our morning staff is also unacceptable.I will be sure to share your comments with our management team so we can investigate what went wrong and make the necessary improvements. Guest satisfaction is our top priority, and we want to ensure all of our guests have a positive experience.Please let me know if there is anything else we can do to make this right. We hope you will consider giving us another opportunity to deliver the service you deserve on a future visit
4/10 Médiocre
Youdeline
20 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Youdeline
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Management le 21 mai 2024
Hi Youdeline,Thank you for sharing your feedback with us.We apologize for any shortcomings you experienced during your recent visit to our hotel. Your satisfaction is of utmost importance to us, and we regret that we were unable to meet your expectations on this occasion.Your feedback is invaluable to us as we continually strive to improve the guest experience. We appreciate your understanding and assure you that we take your concerns seriously. Our team will carefully review your feedback and make the necessary adjustments to ensure that we provide a much better experience for our valued guests.We genuinely hope that you will give us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your feedback, and we look forward to the opportunity to serve you better.
10/10 Excellent
Youdeline
20 mai 2024
Youdeline
Séjour de 2 nuits en mai 2024
Réponse de Guest Relations Management le 21 mai 2024
Hi Youdeline,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
10/10 Excellent
jennifer
12 mai 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
jennifer
Séjour de 3 nuits en mai 2024
Réponse de Manager le 14 mai 2024
Hello jennifer,We are delighted to hear that you enjoyed our clean bedrooms and warm pool during your stay. We appreciate your positive feedback and look forward to welcoming you back in the future for another great experience at our hotel.
10/10 Excellent
Susan
Voyage en couple
12 mai 2024
Susan
Séjour de 1 nuit en mai 2024
Réponse de Manager le 14 mai 2024
Hello Susan,Thank you for your feedback on our virtual check-in process! We are pleased to hear you found it efficient. We appreciate your comments on the cleanliness of the room and will address any areas needing attention promptly. Your input helps us improve our services for all guests.
8/10 Bien
James
11 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
James
Séjour de 1 nuit en mai 2024
Réponse de Manager le 13 mai 2024
Hello James, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.
10/10 Excellent
Matthew
Voyage en famille
9 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Matthew
Séjour de 7 nuits en mai 2024
Réponse de Guest Relations Management le 10 mai 2024
Hi Matthew,Thank you for your positive feedback regarding your recent stay at our hotel. We are pleased to hear that you enjoyed your experience with us.We appreciate your suggestion regarding having a change machine in the lobby for the vending machines and laundry. It is valuable feedback, and we will definitely take it into consideration as we continue to improve our services and amenities. Providing convenience for our guests is important to us, and we will explore options to make obtaining change more accessible.Thank you for choosing to stay with us, and we are grateful for your feedback. We look forward to welcoming you back in the future and providing you with an even better stay.
8/10 Bien
Steffenie
9 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Steffenie
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Management le 10 mai 2024
Hi Steffenie,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.
8/10 Bien
Snizhana
8 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Snizhana
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Management le 10 mai 2024
Hi Snizhana,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.
10/10 Excellent
Youdeline
Voyage en famille
7 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Youdeline
Séjour de 2 nuits en mai 2024
Réponse de Guest Relations Management le 7 mai 2024
Hi Youdeline, Thank you for your feedback. We appreciate your positive comments and are glad to hear that overall, you had a good experience with us.We understand the importance of daily housekeeping services, and we apologize if it was not provided during your stay. We will review our procedures and ensure that our housekeeping services are consistently provided to all guests as expected.We value your feedback and take it seriously. It helps us identify areas for improvement and deliver a better experience to our guests in the future. If there's anything else you would like to share or if there's anything we can do to make it up to you, please let us know.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back for a more satisfying stay in the future.
8/10 Bien
Suzanne
Voyage en famille
3 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Suzanne
Séjour de 2 nuits en mai 2024
10/10 Excellent
Pedro
2 mai 2024
Les points forts : Équipements
Pedro
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 2 mai 2024
Hi Pedro,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
10/10 Excellent
Raphael
30 avr. 2024
Les points forts : Équipements
Raphael
Séjour de 3 nuits en avril 2024
Réponse de Guest Relations Management le 2 mai 2024
Hi Raphael,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
10/10 Excellent
Tyler
Voyage en couple
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tyler
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 29 avr. 2024
Hi Tyler,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
10/10 Excellent
Mitch
27 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Mitch
Séjour de 1 nuit en avril 2024
Réponse de Manager le 30 avr. 2024
Hello Mitch, We appreciate your feedback and are glad to hear that you found our kiosk convenient for check-in and check-out processes. We aim to provide efficient service for our guests' convenience, and we take note of your comment about the future ambiance. Please feel free to reach out to management with any further suggestions for improvement.
8/10 Bien
Cristina
Voyage en famille avec de jeunes enfants, Voyage d’affaires
26 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cristina
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 27 avr. 2024
Hi Cristina,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.
2/10 Horrible
Adriana C
25 avr. 2024
Adriana C
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 27 avr. 2024
Hi Adriana,Thank you for sharing your feedback regarding our pricing and policies. We appreciate your comments, and we would like to address the concerns you raised.Regarding our pricing, we understand that cost is an important factor for our guests. Our pricing is determined based on various factors, including the quality of our accommodations, the services we provide, and the competitive market rates in our area. We strive to offer a fair and competitive price that reflects the value and amenities we provide to our guests.The deposit requirement is a common practice in the hospitality industry to ensure the security of our property and cover any incidentals or damages that may occur during a guest's stay. This deposit is typically refunded upon check-out, provided there are no outstanding charges or damages. Regarding the early check-in fee, we understand that our standard check-in time is set at 3 PM to ensure that our housekeeping team has enough time to thoroughly prepare the rooms for incoming guests. In some cases, if a guest requests to check in earlier, an additional fee may be charged to cover the cost of expedited cleaning and preparation of the room. This fee is communicated in advance to ensure transparency, and we apologize if it was not clearly conveyed to you.We appreciate your feedback regarding our pricing and policies, and we will take it into consideration as we continually review and improve our services. If you have any further concerns or questions, please do not hesitate to contact us directly.Thank you for choosing our establishment, and we hope to have the opportunity to serve you again in the future.
8/10 Bien
Tonya
25 avr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Tonya
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 27 avr. 2024
Hi Tonya,Thank you for taking the time to provide feedback on your recent stay at our establishment. We appreciate your comments regarding the cleanliness of the bathroom and the overall condition of the room.We apologize for any inconvenience caused by the cleanliness of the shower. We strive to maintain high cleanliness standards throughout our property, including our bathrooms. We take your feedback seriously and will address this issue with our housekeeping team to ensure that our showers are thoroughly cleaned and maintained to the highest standards.We are glad to hear that you found the floors clean and the room itself to be nice. Providing a comfortable and clean environment for our guests is a top priority, and we are pleased that we met your expectations in these areas.Your feedback is valuable to us as we continually strive to improve our services and facilities. If you have any further concerns or if there is anything else we can do to enhance your experience, please do not hesitate to reach out to us directly.Thank you for choosing our establishment, and we hope to have the opportunity to welcome you back for an improved and more enjoyable stay in the future.
6/10 Satisfaisant
Myra
Voyage en famille
20 avr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Myra
Séjour de 1 nuit en avril 2024
Réponse de Manager le 23 avr. 2024
Hello Myra, We appreciate your feedback regarding the breakfast options and amenities in the room. Your comments will be shared with the relevant teams for their review and consideration. If you have any further concerns, please don't hesitate to reach out to us directly.
6/10 Satisfaisant
Yovany
19 avr. 2024
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Yovany
Séjour de 1 nuit en février 2024
Réponse de Manager le 23 avr. 2024
Hello Yovany, We appreciate you choosing our hotel for your stay! If you have any concerns or feedback you'd like to share, please don't hesitate to reach out to us. We value your input and strive to ensure all our guests have a pleasant experience.
6/10 Satisfaisant
Theresa, Babson Park
18 avr. 2024
Theresa
Séjour de 1 nuit en avril 2024
Réponse de Manager le 23 avr. 2024
Hello Theresa, We're sorry to hear that your stay didn't meet your expectations. Please feel free to contact us with any feedback you'd like to share so we can address it accordingly. We hope to welcome you back for an improved experience in the future.
8/10 Bien
Michael
Voyage en couple
18 avr. 2024
Les points forts : Infrastructures et conditions de l’hébergement
Michael
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 19 avr. 2024
Hi Micheal,Thank you for sharing your feedback about your recent stay at our hotel. We're glad to hear that overall, you found our place to be clean and that the self-check-in process was easy for you.Maintaining a clean and comfortable environment is a top priority for us, and we're pleased to know that we met your expectations in this regard. Our housekeeping team works diligently to ensure that all areas of the hotel are kept clean and inviting for our guests.We understand the importance of providing a hassle-free check-in experience, and we're delighted that our self-check-in process worked well for you. We strive to make the arrival process as convenient and efficient as possible, and we appreciate your positive feedback on this aspect.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future for another enjoyable stay.
8/10 Bien
peter
15 avr. 2024
peter
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 16 avr. 2024
Hi Peter,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.
10/10 Excellent
Phong
14 avr. 2024
Les points forts : Propreté
Phong
Séjour de 1 nuit en avril 2024
Réponse de Manager le 17 avr. 2024
Hello Phong,We're glad to hear you had a fantastic stay with us! Should you have any further comments or suggestions, please do not hesitate to contact us. We look forward to welcoming you back soon!
10/10 Excellent
Wanderson
11 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wanderson
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 12 avr. 2024
Hi Wanderson,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
8/10 Bien
Lilliana
6 avr. 2024
Lilliana
Séjour de 1 nuit en avril 2024
Réponse de Manager le 9 avr. 2024
Hello Lilliana,We appreciate you sharing your feedback with us. If there are any specific details you would like us to address or discuss further, please feel free to contact our management team directly. Thank you for staying with us.
10/10 Excellent
Florina
6 avr. 2024
Florina
Séjour de 6 nuits en mars 2024
Réponse de Guest Relations Management le 27 avr. 2024
Hi Florina,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
2/10 Horrible
Arayamis
1 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Arayamis
Séjour de 2 nuits en mars 2024
Réponse de Manager le 3 avr. 2024
Hello Arayamis, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
4/10 Médiocre
Paula, Huntsville
Voyage en famille
30 mars 2024
Paula
Séjour de 1 nuit en mars 2024
Réponse de Manager le 3 avr. 2024
Hello Paula, We appreciate your feedback on our check-in process and will take it into consideration for future improvements. Our staff is always available to assist guests with any needs that may arise during their stay. Feel free to reach out to our management team with any further concerns or suggestions.
8/10 Bien
Jill
29 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jill
Séjour de 1 nuit en mars 2024
Réponse de Manager le 2 avr. 2024
Hello Jill,We're glad to hear you found our rates were good value for your stay. Your satisfaction is important to us. We appreciate your feedback and hope to welcome you back in the future.
10/10 Excellent
Sandra
Voyage d’affaires, Voyage en couple
25 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sandra
Séjour de 1 nuit en mars 2024
Réponse de Manager le 27 mars 2024
Hello Sandra,We appreciate you sharing your feedback with us. We encourage guests to reach out to the management team directly to address any concerns so we can work towards enhancing the overall guest experience.
8/10 Bien
Gary
22 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gary
Séjour de 2 nuits en mars 2024
Réponse de Manager le 22 mars 2024
Hello Gary,Thank you for taking the time to review our hotel. We're glad you had a pleasant experience with us. Your feedback is valuable to us as we strive to provide all our guests with a positive stay. We hope to welcome you back in the future for another enjoyable visit.