Hello Caroline,Guest comments provide us with a wealth of value and we thank you for taking a moment to share your thoughtful review. We are hopeful that you enjoyed the service our staff provides and were able to take advantage of amenities the hotel has to offer. I hope you had the opportunity to also enjoy Fort Lee - there is so much to do here!The pleasure was ours and we look forward to showcasing an enchanting DoubleTree by Hilton Fort Lee experience the next time you visit with us.Warm regards,William Tarquino, GM

We would like to apologize for the problems you encountered during your recent stay. As you can likely appreciate, we take feedback such as yours very seriously as it helps us achieve higher levels of service I can assure you that it was not a typical stay with us. We will be following up with our team to address these concerns and avoid recurrence going forward. We hope that you will consider staying with us again so we may have the opportunity to Make it Right.Regards, William Tarquino, GM

Thank you for a superb rating! Thank you for taking the time to write about your stay - we are thrilled you had a wonderful time and experienced every element of true hospitality. Our team enjoys going the extra mile to deliver the very best levels of service to our guests, and to look after their every need. I am so pleased you felt so welcomed and enjoyed everything about your time with us. We look forward to welcoming you back on many future occasions.Regards, William Tarquino, GM

Your excellent rating brightened our day! We're thrilled to hear about your memorable stay with us. Providing top-tier service is what we strive for, and we're pleased to see that reflected in your experience. Thank you once more, and we eagerly anticipate your next visit.Regards, William Tarquino, GM

It's a shame that your stay with us was not the top-notch experience we wanted for you. Our mission is to provide the ultimate hospitality experience - with superior service, spotless rooms, and lasting memories. We're proud of the culture we've built and the quick-acting nature of our team members, which allows us to resolve any issues and get our guests back to their beautiful and inspiring hotel experience. Our hotel management is dedicated to understanding your experience, and they will thoroughly review your stay with great attention to detail. I am deeply sorry that we didn't meet your expectations on this occasion. I hope you will consider giving us another chance to show you the true magic of our property.Regards, William Tarquino, GM

Thank you for sharing your thoughts on your recent stay with us. We are dedicated to providing a comfortable, convenient, and personalized experience for each guest, and your rating assists us in continually improving our services. We trust that the rest of your stay was satisfactory, and we're grateful for your decision to stay with us. Please consider returning in the future, as we would appreciate the opportunity to showcase the true excellence of our property.Regards, William Tarquino, GM

Thank you for your superb rating! Your 5-star feedback propels us to maintain and further enhance our high standard of service. It brings us great pleasure to know that we were able to meet your expectations. We are keenly looking forward to your return, armed with the intent to make your subsequent stay even more pleasing and unforgettable.Regards, William Tarquino, GM

Please accept our heartfelt apologies for any dissatisfaction with your recent stay. We strive to provide all our guests with exceptional experiences, and we regret that we fell short in your case. Ensuring a positive first impression is fundamental to us, and we apologize if we did not deliver on this aspect. Your feedback is important to us, and we will use it constructively to improve our services.Regards, William Tarquino, GM

We appreciate your feedback regarding your recent stay with us. Our goal is to offer a comfortable, convenient, and personalized experience for every guest, and your rating aids us in our ongoing quest to enhance our services. We trust the rest of your stay was pleasant, and we're thankful for selecting our property for your accommodation. We hope you'll contemplate returning in the future, as we'd love the opportunity to highlight just how exceptional our property can be.Regards, William Tarquino, GM

I'm disappointed to learn that your experience with us was not the exceptional one we aim for. We aim to exceed your expectations at every turn - with world-class service, sparkling clean rooms, and truly memorable experiences. Our commitment to our guests is reflected in our team members and the culture we've established, where resolving any issues is a top priority so that our guests can continue to enjoy a wonderful stay. Our hotel management is committed to excellence, and they will review your stay with great attention to detail. I am sorry for any inconvenience or disappointment you experienced during your stay. I hope you will give us another opportunity in the future to provide you with the unforgettable experience we are dedicated to delivering.Regards, William Tarquino, GM

Thank you for sharing your rating with us of your recent stay at our property. I was pleased to learn that overall you enjoyed your time with us and were looked after by our outstanding team - my colleagues take such pride in delivering an exceptional level of service to all of our guests. We look forward to welcoming you again and invite you to let us know if we can assist in making your next reservation.Regards, William Tarquino, GM

Thank you for sharing your rating with us. We're happy that you had a pleasant stay at our hotel and that our property suited your needs. Providing exceptional experiences for our guests is what we strive for, and we're grateful for your positive feedback. Rest assured, your comments will be passed on to our team members who helped ensure your comfort. We hope to have the pleasure of hosting you again in the future.Regards, William Tarquino, GM

We truly appreciate your kind and generous rating. I am so happy to learn that the service delivered by our team not only impressed you but exceeded your expectations. Your experience sounds like perfection and we are thrilled that you had such a spectacular stay. Your compliments reassure me that we are fulfilling our mission of providing lasting memories for our guests. It is through these qualities that we continue to enjoy repeat customer loyalty and recommendation. Thanks again and we look forward to the pleasure of welcoming you back to our property very soon.Regards, William Tarquino, GM

Thank you for your wonderful rating! It's incredibly rewarding to know that our service and product quality made a lasting impression on you. Your feedback will be shared with our team, who will be delighted to hear about your positive experience. We eagerly await the opportunity to welcome you back for another unforgettable stay!Regards, William Tarquino, GM

Hello Andy,Now this is a great review to read! Thank you for taking the time to share your appreciation and I am delighted to learn that every aspect of your stay was superb! I certainly could not ask for a better endorsement. I am delighted to learn that you found our DoubleTree Fort Lee rooms well-appointed, quiet, and extremely comfortable!I eagerly await another opportunity to host you again in the coming months. Kind regards,William Tarquino, GM

We're grateful for your great rating! It's fantastic to hear that your stay with us was memorable. Delivering exceptional service is our goal, and we're thrilled that we hit the mark with you. Thank you again, and we look forward to hosting you again on your next trip.Regards, William Tarquino, GM

Thank you for rating your stay with us. We're happy to learn that you had an enjoyable experience at our hotel and that our property suited your needs. Guest satisfaction is at the heart of everything we do, and we're grateful for your positive feedback. Your comments will be passed on to our team members who helped ensure your comfort. We look forward to your next visit.Regards, William Tarquino, GM

Thank you for your feedback about your recent stay with us. I truly apologize that we fell short of our promise. Our aim is to provide a comfortable, convenient, and personalized experience for all of our guests, and your comments are valuable in helping us improve and enhance the quality of our services. Despite the issues you mentioned, we are happy to hear that you enjoyed the rest of your stay with us, and we are grateful that you chose our property for your visit. We hope that you will consider staying with us again in the future, as we would love the opportunity to demonstrate how exceptional our property can truly be.Regards, William Tarquino, GM

We extend our sincerest apologies as your rating falls short of the exceptional experiences we aim to provide. Our team is dedicated to ensuring the satisfaction of every guest, and it's disheartening to learn that we missed the mark during your visit. We recognize the importance of creating a positive first impression, and we regret that we didn't meet your expectations in this regard.Regards, William Tarquino, GM

Hello Debionne,We are over the moon with the knowledge that we were able to provide you with such a wonderful stay and outstanding service from our caring DoubleTree Fort Lee team. Your words of praise mean a lot to us and we will treasure them. Thank you for sharing your thoughts with us, and we enthusiastically await your return! Warm regards,William Tarquino, GM

Hello Theresa,Thank you for visiting us at the DoubleTree by Hilton Fort Lee and for reviewing your recent stay at the hotel.We are truly pleased to hear you had a great experience with us and were able to fully enjoy unparalleled service from our friendly and helpful colleagues, and a relaxing escape in our top-rated, meticulously maintained accommodations. We cannot wait to serve you again next time and look forward to welcoming you back for a spectacular stay at our DoubleTree Fort Lee.All the best,William Tarquino, GM

Your stellar rating fills us with gratitude! We're elated to hear that our service and product quality resonated with you. Your kind words will be passed along to our dedicated team members, who will be thrilled to know that their efforts have made a difference. We look forward to the pleasure of welcoming you back for another extraordinary stay with us!Regards, William Tarquino, GM

Dear Draymon,We enjoyed hosting you on your most recent visit to DoubleTree by Hilton Fort Lee.Your kind appreciation of your stay here was met with smiles all around. Every piece of feedback we receive is extremely valuable and allows us to continually improve and deliver even greater experiences to our guests. I look forward to welcoming you back to DoubleTree Fort Lee for another memorable stay soon.Warm regards,William Tarquino, GM

Thank you for providing feedback following your stay with us. We value your rating, and it will assist us in further enhancing our high levels of service. Despite our efforts to deliver an exceptional experience, we understand that some missteps caused you frustration. Our goal is to offer an inviting, comfortable, and personalized atmosphere, and we will utilize your feedback to improve our services for all our guests. Nevertheless, we hope you enjoyed the rest of your stay! Thank you for choosing us, and we hope you will consider us again in the future to experience the true wonder of our property.Regards, William Tarquino, GM

What a delightful review! We're honored by your outstanding rating and thrilled to have met your expectations. Your feedback will serve as encouragement for our team to maintain our high standards. Rest assured, we will continue to go above and beyond to ensure your next stay is just as exceptional. We eagerly await the opportunity to welcome you back for another memorable experience at our property!Regards, William Tarquino, GM

We're overjoyed by your exceptional rating! Knowing that our service and product made your stay memorable brings us immense satisfaction. Your feedback will be cherished by our team, who take pride in delivering exceptional experiences. We eagerly await the opportunity to welcome you back for another extraordinary stay with us!Regards, William Tarquino, GM

We appreciate you taking the time to share your feedback regarding your stay. Your rating guides us in enhancing our standards of service. We apologize if certain aspects of your stay did not meet your expectations. Our mission is to provide a warm, comfortable, and personalized experience for our guests. Your feedback is pivotal for us, and we will utilize it to ensure continual improvements in our service. Nevertheless, we're glad to hear that you enjoyed the remainder of your stay. We value your patronage and look forward to the opportunity to prove our dedication to quality on your next visit.Regards, William Tarquino, GM

Thank you for sharing your feedback after your stay with us. Your rating is vital in helping us maintain and uplift our service standards. We're sorry to hear about the issues you encountered during your stay. Our goal is to provide a welcoming, comfortable, and tailored guest experience. Be assured that your feedback is of utmost importance to us, and we will use it for continual improvements. Despite the hiccups, we're pleased to hear that you found the rest of your stay pleasant. We're thankful you chose us for your stay and we hope for a future opportunity to showcase our commitment to excellence.Regards, William Tarquino, GM

Your feedback does not align with the exceptional experiences we aim to provide, and we extend our deepest apologies. The well-being and happiness of our guests are paramount to our entire team, and it saddens us that we did not meet your expectations for a flawless experience. We believe in making every first impression count, reflecting our commitment to delivering legendary guest service.Regards, William Tarquino, GM

Hello Steven,Thank you for taking the time to review your experience following your recent stay at DoubleTree by Hilton Fort Lee.We were extremely sorry to learn that you experienced the unpleasant odor of cigarette smoke and understand how offensive this was for you, as a non-smoker. Please know that the manager on duty would certainly have wished to offer you another room had we known about this at the timeYou are a valued guest and we hope to have an opportunity to welcome you back to DoubleTree by Hilton Fort Lee in the future.Warmest regards,William Tarquino, GM

Hello Christopher,Thank you for taking the time to review your recent stay with us at DoubleTree by Hilton Fort Lee. We were delighted to read that you found our hotel and service outstanding – we are truly proud of our offering! I assure you your future experiences will remain consistent with the high expectations of our team. We greatly appreciate your feedback and look forward to an opportunity to surpass your expectations again. Kind regards,William Tarquino, GM

Dear Debionne,I am pleased to hear we could provide you with such wonderful service from our front desk to housekeeping teams. At the DoubleTree Fort Lee Hotel, we strive to create engaging experiences that add premier value to each guest's stay, and it sounds like that is the experience you had. We do hope that you return to create more timeless memories here at the best address in Fort Lee. Please consider us again in the future!Best,William Tarquino, GM

Dear Demetrius,Thank you for your review. Admittedly, it is indeed disappointing to see that your experience did not live up to your expectations. It seems from your rating that you did experience some challenges during your visit. We would love the opportunity to host you again and invite you to enjoy our wonderful amenities. Please come visit again with us at DoubleTree Fort Lee – we’re sure to impress you with a perfect stay. Best,William Tarquino, GM

Dear Zekeia,Thank you for your feedback. While it is great to hear you appreciated our location which we are so fortunate to have and it proved excellent for your business responsibilities, I was sorry to hear of the inconsistencies you encountered in your room allocation. We do have many different types, styles, and layouts of rooms available to our guests, and I am confident that on the next occasion of your visit, we can find something that will exceed your expectations.Kind regards,William Tarquino, GM

Dear Draymon,I'm so thrilled to hear you had a truly great stay at our DoubleTree by Hilton Fort Lee. It sounds like everything from your rates, to the dining offerings, to all of our team that you met during your stay, lived up to our goal of providing outstanding service for each guest. Thanks so much for letting us know all about your visit. We're already counting down the days until you're back for another perfect stay!Warm regards,William Tarquino, GM

Hi Franz,Thank you! From the moment you arrived until the moment you departed, it sounds as though your experience was practically perfect in every way! With incredible facilities and impeccable service, it's easy to understand why. During your visit, I hope you also took the time to enjoy our amenities!Thanks for sharing your review and rating. We can't wait to welcome you for another wonderful stay real soon!All the best,William Tarquino, GM

I'm very disappointed to learn that your experience with us was not the exceptional one we aim for. Our goal is to make every stay a truly memorable one - with superior service, spotless rooms, and exceptional experiences. We're proud of the culture we've built and the quick-acting nature of our team members, which allows us to resolve any issues and get our guests back to their beautiful and inspiring hotel experience. We take your experience seriously, and our hotel management will thoroughly investigate your stay. Please accept my sincerest apologies for not delivering the experience you expected. I hope you will give us another chance to show you the best of what we have to offer.Regards, William Tarquino, GM

We are grateful for your feedback regarding your recent stay. Your rating is crucial in assisting us to improve our service delivery. It seems there were areas that fell short of your expectations, for which we apologize. Our primary goal is to provide a friendly, comfortable, and unique experience for all our guests. Be assured that your feedback is invaluable to us and will be used for continuous improvements. Despite these issues, it's encouraging to know that the rest of your stay was enjoyable. We appreciate your choice of staying with us and we look forward to another opportunity to fully showcase the high standards of our property.Regards, William Tarquino, GM

Thank you for sharing your experience following your stay with us. Your feedback is invaluable, and it helps us refine our services to meet the highest standards. It seems that we had some lapses that contributed to a less than perfect experience. We strive to create a welcoming, comfortable, and tailored guest experience. Please be assured that your observations are important to us and will be utilized for continuous improvement. Despite these issues, it's heartening to know that you found the rest of your stay enjoyable! We appreciate your choice of our property and hope that you will provide us with an opportunity in the future to fully demonstrate our commitment to your satisfaction.Regards, William Tarquino, GM

I am delighted to receive your review and to learn that you felt welcomed and pampered during your stay with us. Your feedback is an amazing compliment, thank you! It really is marvelous to hear how much you enjoyed the service and personal attention from the staff. Your patronage is hugely appreciated and I do hope we will have the pleasure to warmly welcome you back again. Please feel free to let us know if we can be of any assistance at that time.Regards, William Tarquino, GM

We're truly grateful for your feedback! Crafting exceptional moments for our guests is what drives us, and I'm elated that we managed to do just that during your visit. I'll be sure to convey your kind sentiments to our dedicated staff members who contributed to making your stay so memorable. Thank you for sharing your review, and it was an absolute pleasure to have you stay with us.Regards, William Tarquino, GM