Avis sur SpringHill Suites Marriott Ft Lauderdale Airport/Cruise Port
SpringHill Suites Marriott Ft Lauderdale Airport/Cruise Port
151 Sw 18th Ct, Dania Beach, FL
Avis
8,2
Très bien
8,4/10
Propreté
8,8/10
Personnel et service
8,2/10
Équipements
7,8/10
Infrastructures et conditions de l’hébergement
8,0/10
Écoresponsabilité
Avis
Voyage en groupe
1 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 1 mai 2024
Dear Sandra, Thank you for choosing SpringHill Suites Fort Lauderdale Airport & Cruise Port and for sharing your feedback. Our location, surrounded by convenient shops and restaurants, aims to provide you with everything you need right at your fingertips. It is wonderful to know that you enjoyed our spacious accommodations, providing the perfect retreat during your time with us. Our shuttle service was crafted to ensure your travels were seamless and stress-free. Additionally, we are pleased to learn that you found our complimentary lunch offering to your liking and had the opportunity to relax by our outdoor pool. We look forward to welcoming you back for another memorable visit.Sincerely, Freddy Serna, General Manager
10/10 Excellent
Marie-Pier
30 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marie-Pier
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 1 mai 2024
Dear Marie-Pier, Thank you for your outstanding review! We are delighted to hear that you thoroughly enjoyed your experience with us. Ensuring our guests start their day off right with a satisfying meal is a priority for us, and we are also pleased to know that our delicious breakfast offerings contributed to your overall satisfaction. We look forward to welcoming you back to SpringHill Suites Fort Lauderdale Airport & Cruise Port the next time you are in the area.Sincerely, Freddy Serna, General Manager
10/10 Excellent
Sylvain
Voyage en famille
23 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sylvain
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 24 avr. 2024
Dear Sylvain, Thank you for making SpringHill Suites Fort Lauderdale Airport & Cruise Port a part of your travel plans. We are thrilled to know we met all of your expectations and that you appreciated the great value we offer to our guests. It was a pleasure hosting your visit, and we hope to see you again soon. Sincerely, Freddy Serna,General Manager
10/10 Excellent
Catherine
Voyage en famille avec de jeunes enfants
13 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Catherine
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 14 mars 2024
Dear Catherine, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at SpringHill Suites Fort Lauderdale Airport & Cruise Port, and we look forward to welcoming you back soon.Sincerely, Freddy Serna General Manager
8/10 Bien
Maurice
23 févr. 2024
Maurice
Séjour de 1 nuit en février 2024
Réponse de General Manager le 22 mars 2024
Dear Maurice, Thank you for the generous rating. We are glad to know you had a pleasant time with us; we believe our excellent accommodations and convenient location make us a great choice when visiting the area. It was our pleasure hosting you at SpringHill Suites Fort Lauderdale Airport & Cruise Port, and we hope to welcome you again soon. Sincerely, Freddy Serna,General Manager
8/10 Bien
pierre
21 févr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
pierre
Séjour de 2 nuits en février 2024
Réponse de General Manager le 22 févr. 2024
Dear Pierre, We appreciate you making SpringHill Suites Fort Lauderdale Airport & Cruise Port a part of your travel plans. Our accommodations are designed to relax and restore you, so we are pleased you liked your room. We are also pleased you liked the variety and freshness of both hot and cold selections on our buffet. That said, we are sorry for the cleanliness issue, and your comments will be relayed to our housekeeping associates to be more diligent moving forward. Thank you for your review, and we hope to serve you soon.Sincerely,Freddy SernaGeneral Manager
10/10 Excellent
Nanette
Voyage en couple
18 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nanette
Séjour de 1 nuit en février 2024
Réponse de General Manager le 18 févr. 2024
Dear Nanette, Thank you for choosing SpringHill Suites Fort Lauderdale Airport & Cruise Port and sharing your experience. We are glad our location was convenient for everything you wanted to do on this visit. We are also happy to know our devoted associates took great care of you, and we will certainly share your praises with them. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Sincerely, Freddy Serna General Manager
6/10 Satisfaisant
Suzanne
Voyage en couple
6 févr. 2024
Suzanne
Séjour de 2 nuits en février 2024
Réponse de General Manager le 7 févr. 2024
Dear Suzanne, Thank you for sharing your candid review. It was disappointing to read that we did not meet your expectations with our accommodations, and we are sorry you had issues with the air unit in your room. Your feedback will be shared with the appropriate individuals to address these concerns. We do apologize for the inconvenience this caused you, and we are grateful for your patience. Thank you again for your feedback, and we hope you will revisit us so we can provide you with the perfect stay you deserve.Sincerely, Freddy Serna,General Manager
6/10 Satisfaisant
Marie-Josée
Voyage en couple
24 janv. 2024
Marie-Josée
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 25 janv. 2024
Dear Marie-Josée, Thank you for taking the time to review your stay. We are sorry for the inconvenience you had with your bathroom. We will share your concerns with the appropriate department. We also apologize for the noise disturbances you experienced from the nearby highway. While we know this cannot change your recent experience with us, please know for future visits, our front desk is available at any hour to help make you as comfortable as possible. We are grateful for all of your feedback and hope you will return for the flawless stay you deserve.Sincerely, Freddy Serna General Manager
4/10 Médiocre
Gilles
10 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gilles
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 11 janv. 2024
Dear Gilles, Thank you for staying with us and for reviewing your experience. We regret any disappointment you had with some of the extra costs associated with your visit. We do our best to communicate all fees clearly, and we will certainly appreciate you bringing this to our attention so we can ensure we are being as transparent as possible. Thank you again for your patience, and we hope to have the opportunity to welcome you back to our hotel. Sincerely, Freddy Serna General Manager
10/10 Excellent
Steeve
31 déc. 2023
Steeve
Séjour de 1 nuit en décembre 2023
Réponse de Sincerely, Freddy Serna General Manager le 2 janv. 2024
"Dear Steeve, We are thrilled you had an excellent stay at SpringHill Suites Fort Lauderdale Airport & Cruise Port, and we appreciate the high rating. It was our pleasure accommodating you, and we look forward to your next visit with us. Happy Holidays and Happy Weekend!
10/10 Excellent
Frédéric
26 déc. 2023
Frédéric
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 27 déc. 2023
Dear Frédéric,Happy Holidays and Happy New Year!Thank you for your recent stay at the SpringHill Suites Fort Lauderdale Airport & Cruise Port and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting Fort Lauderdale. We enjoyed having you as our guest, and we hope to see you again soon.Sincerely, Freddy Serna
10/10 Excellent
Marc
22 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Marc
Séjour de 1 nuit en novembre 2023
Réponse de General Manager le 23 nov. 2023
Dear Marc, We are thrilled you had an excellent stay at SpringHill Suites Fort Lauderdale Airport & Cruise Port, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Happy Thanksgiving!Sincerely, Freddy Serna
10/10 Excellent
Brigitte
10 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Brigitte
Séjour de 1 nuit en septembre 2023
Réponse de General Manager le 12 sept. 2023
Dear Brigitte, It was a pleasure having you as our guest at SpringHill Suites Fort Lauderdale Airport & Cruise Port. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Sincerely, Freddy Serna General Manager
6/10 Satisfaisant
MICHEL
Voyage en famille
30 août 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Rénovation août 2023
MICHEL
Séjour de 14 nuits en août 2023
Réponse de General Manager le 31 août 2023
Dear Michel, Thank you for staying with us and for reviewing your experience. While we are grateful you appreciated our location, we sincerely apologize for the inconvenience you experienced due to our ongoing remodeling and that some of our amenities were not available during your visit. We are also sorry for disappointing you with the overall condition of your accommodations. We certainly understand the frustration you must have felt and appreciate your patience in these matters. Your concerns have been addressed appropriately to ensure a better guest experience going forward. We appreciate your business and look forward to welcoming you back to our updated hotel.Sincerely, Freddy Serna General Manager
8/10 Bien
Voyageur vérifié
Voyage en famille
25 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hitel confortable pres de l aeroport de Fort.Lauderdale
Voyageur vérifié
Séjour de 1 nuit en août 2023
Réponse de General Manager le 28 août 2023
Dear Guest,Thank you for staying at SpringHill Suites Marriott Ft Lauderdale Airport/Cruise Port and for your excellent rating. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We appreciate you sharing your feedback and look forward to seeing you on your next visit.Sincerely, Freddy Serna General Manager
10/10 Excellent
Richard
Voyage en famille avec de jeunes enfants
14 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Richard
Séjour de 1 nuit en août 2023
Réponse de General Manager le 15 août 2023
Dear Richard, Thank you for your excellent review. We are glad to know that you enjoyed our spotless property, thoughtful hospitality as well as our complimentary shuttle service. We appreciate your feedback and look forward to your next visit to SpringHill Suites Fort Lauderdale Airport.Sincerely, Freddy Serna General Manager
10/10 Excellent
Martin, Quebec
Voyage en groupe, Voyage en couple
22 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Martin
Séjour de 2 nuits en juillet 2023
Réponse de General Manager le 23 juil. 2023
Dear Martin, Thank you for choosing SpringHill Suites Fort Lauderdale Airport & Cruise Port. We are glad you loved our location and that we were perfectly situated near everything that you planned to see and do in the area. It was our pleasure hosting you, and we look forward to your next visit. Sincerely, Freddy Serna General Manager
8/10 Bien
Robert
Voyage en couple
22 juil. 2023
Les points forts : Personnel et service
Robert
Séjour de 1 nuit en juillet 2023
Réponse de General Manager le 9 août 2023
Dear Robert, Thank you for choosing our hotel for your recent stay and for sharing your experience. While we appreciate your nice rating, we apologize for any inconvenience you experienced due to the location of your room and our ongoing modernization project. We understand the importance of providing a comfortable dining experience and will work towards improving this in the future. We appreciate your patience and hope that you will consider a return visit when our improvements have been completed. Sincerely, Freddy Serna General Manager
8/10 Bien
wesner
6 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
wesner
Séjour de 1 nuit en juillet 2023
Réponse de General Manager le 11 juil. 2023
Dear Wesner, Thank you for choosing SpringHill Suites Fort Lauderdale Airport & Cruise Port and sharing your experience. We are delighted to learn you enjoyed your overall stay with us. However, we regret the frustration you encountered due to the billing-related issues. Your feedback and also your patience in this matter are much appreciated. We will share your message appropriately as we are committed to enhancing our services on all levels.Sincerely, Freddy Serna, General Manager
8/10 Bien
Catherine
Voyage en famille
24 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Catherine
Séjour de 1 nuit en juin 2023
Réponse de General Manager le 25 juin 2023
Dear Catherine, Thank you for choosing SpringHill Suites Fort Lauderdale Airport & Cruise Port for your recent visit. We are thrilled that you enjoyed the spaciousness of your suite and liked our friendly service. We make every effort to ensure you have a comfortable experience. Thank you again for choosing us. We hope to see you again soon.Sincerely, Freddy Serna General Manager
2/10 Horrible
Patrick
27 mars 2023
Patrick
Séjour de 1 nuit en mars 2023
Réponse de General Manager le 17 avr. 2023
Dear Patrick,Thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for any concerns you had during your stay. Thank you for choosing us, and we hope you will visit again soon.Sincerely, Freddy Serna General Manager
8/10 Bien
Chantal
9 mars 2023
Chantal
Séjour de 1 nuit en mars 2023
Réponse de General Manager le 1 avr. 2023
Dear Chantal, Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at SpringHill Suites Fort Lauderdale Airport & Cruise Port.Sincerely,Freddy Serna,General Manager
10/10 Excellent
David
Voyage en famille
28 févr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en février 2023
Réponse de General Manager le 1 mars 2023
Dear David, Thank you for being our guest at SpringHill Suites Fort Lauderdale Airport & Cruise Port and for the feedback. We are delighted to know you were pleased with our thoughtful amenities. It was a pleasure having you here, and we look forward to welcoming you again.Sincerely,Freddy Serna,General Manager
6/10 Satisfaisant
Martine, Drummondville
Voyage en couple
23 janv. 2023
Les points forts : Équipements
Martine
Séjour de 1 nuit en janvier 2023
Réponse de General Manager le 23 janv. 2023
Dear Martine, Thank you for your visit and for taking the time to give feedback. Our goal is to provide each guest with a wonderful experience, so we regret not meeting all of your expectations. We appreciate the feedback that helps us enhance our guest experience. We are glad to hear you still enjoyed your overall time with us. We enjoyed serving you and hope you will return to our hotel for a seamless stay in the future.Sincerely, Freddy Serna,General Manager
10/10 Excellent
serge
Voyage en famille
12 janv. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
serge
Séjour de 1 nuit en janvier 2023
Réponse de General Manager le 12 janv. 2023
Dear Serge, Thank you for posting a review and commenting about our great location close to the airport, cruise port, shopping, and restaurants. We appreciate you choosing SpringHill Suites Fort Lauderdale Airport & Cruise Port and look forward to your return.Sincerely, Freddy Serna General Manager
4/10 Médiocre
Michel, Mirabel
Voyage en couple
4 janv. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Michel
Séjour de 1 nuit en janvier 2023
Réponse de General Manager le 6 janv. 2023
Dear Michel, Thank you for your review. We apologize for the cleanliness and maintenance issues you encountered while you were here. We have shared your concerns with the appropriate teams to be more diligent going forward. We are also sorry for the noise you experienced while you were here. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. We hope you will consider a return visit so we can make it up to you.Sincerely, Freddy Serna, General Manager
10/10 Excellent
Andre
Voyage en famille
21 déc. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Andre
Réponse de General Manager le 23 déc. 2022
Dear Andre, Thank you for the review of SpringHill Suites Fort Lauderdale Airport & Cruise Port. We are glad you loved our comfortable beds and got a great night's sleep. Additionally, we appreciate all your feedback, the positive as well as the things that would have enhanced your time with us. It was a pleasure serving you, and we look forward to hosting you again during a future visit. Sincerely, Freddy Serna General Manager
8/10 Bien
Guylaine
Voyage en groupe
19 déc. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Guylaine
Séjour de 1 nuit en décembre 2022
Réponse de General Manager le 20 déc. 2022
Dear Guylaine,Thank you for your glowing review of SpringHill Suites Fort Lauderdale Airport & Cruise Port. We are delighted you enjoyed the convenience of our location to the airport and cruise port. We are also proud to offer a complimentary shuttle service to the cruise port for our guest's convenience. Thank you for sharing your experience with others. We look forward to seeing you again the next time you set sail. Sincerely, Freddy Serna General Manager
10/10 Excellent
Andre
9 déc. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Andre
Séjour de 1 nuit en décembre 2022
Réponse de General Manager le 29 mai 2023
Dear Andre, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at SpringHill Suites Fort Lauderdale Airport & Cruise Port; we hope to see you again soon.Sincerely,Freddy Serna,General Manager
4/10 Médiocre
Gregory
22 août 2022
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gregory
Séjour de 3 nuits en août 2022
8/10 Bien
michel
14 juil. 2022
michel
Séjour de 6 nuits en juillet 2022
6/10 Satisfaisant
Yves
23 avr. 2022
Yves
Séjour de 1 nuit en avril 2022
8/10 Bien
nathalie
19 avr. 2022
nathalie
Séjour de 1 nuit en avril 2022
10/10 Excellent
Marcel, St-Donat de Montcalm
16 avr. 2022
Marcel
Séjour de 1 nuit en avril 2022
10/10 Excellent
Nancy
Voyage en famille
15 mars 2022
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Nancy
Séjour de 1 nuit en mars 2022
Réponse de General Manager le 23 mars 2022
Dear Nancy, thank you for the wonderful review! We were happy to read your room was impeccably clean, spacious, and you found the beds to be comfortable. Our team will enjoy hearing that their efforts were appreciated. Thank you for choosing SpringHill Suites Fort Lauderdale Airport & Cruise Port as it will be our pleasure to accommodate you again on your next visit.
Sincerely,
Freddy Serna
General Manager
8/10 Bien
Christian
Voyage en famille
1 mars 2022
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Christian
Séjour de 1 nuit en février 2022
Réponse de General Manager le 2 mars 2022
Dear Christian, thank you for reviewing your recent stay. We appreciate your rating, and we are glad you had a pleasant stay overall. However, we regret not meeting some of your expectations, and we will share your feedback with our team. Thanks again for choosing SpringHill Suites Fort Lauderdale Airport & Cruise Port. We will look forward to your next visit.
Sincerely,
Freddy Serna
General Manager
10/10 Excellent
maxime
Voyage en famille avec de jeunes enfants
1 mars 2022
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
maxime
Séjour de 5 nuits en février 2022
Réponse de General Manager le 2 mars 2022
Dear Maxime, thank you for your wonderful review. We are glad our location perfectly suited your needs, and you enjoyed our amenities. We are just a short drive from both the cruise port and airport and our guests are always pleased to find they can walk to restaurants and a nice shopping center. Thanks again for choosing SpringHill Suites Fort Lauderdale Airport & Cruise Port. We will look forward to your next visit!
Sincerely,
Freddy Serna
General Manager
10/10 Excellent
Angela
28 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Angela
Séjour de 4 nuits en mai 2024
10/10 Excellent
Jeffrey, Westfield
Voyage en couple
28 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jeffrey
Séjour de 1 nuit en avril 2024
8/10 Bien
Clarice
Voyage en couple
27 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clarice
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 28 mai 2024
Dear Clarice, Thank you for taking the time to share your feedback regarding your recent stay at SpringHill Suites Fort Lauderdale Airport & Cruise Port. While we are delighted to hear that you enjoyed your overall experience with us, we sincerely apologize for the housekeeping issues during your time with us. We have addressed this with the appropriate team, and we are confident this will not be repeated. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel.Sincerely, Freddy Serna, General Manager
10/10 Excellent
Jong
25 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jong
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 28 mai 2024
Dear Jong, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at SpringHill Suites Fort Lauderdale Airport & Cruise Port, and we look forward to welcoming you back soon. Sincerely, Freddy Serna General Manager
8/10 Bien
Eric
25 mai 2024
Les points forts : Infrastructures et conditions de l’hébergement
Eric
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 27 mai 2024
Dear Eric, All of us at SpringHill Suites Fort Lauderdale Airport & Cruise Port appreciate your nice rating. We are glad you had an enjoyable stay and would love to see you again soon.Sincerely, Freddy Serna,General Manager
10/10 Excellent
Erica
25 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Erica
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 27 mai 2024
Dear Erica, Thank you for your review with regard to your stay at SpringHill Suites Fort Lauderdale Airport & Cruise Port. We are happy to know you had a great visit and that you were pleased with our well-maintained property and comfortable accommodations, as well as our prime location close to many restaurants. It was our pleasure hosting you, and we hope to be your hotel of choice every time your travels bring you our way. Sincerely, Freddy Serna,General Manager
10/10 Excellent
Jean
25 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jean
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 27 mai 2024
Dear Jean, Thank you for making SpringHill Suites Fort Lauderdale Airport & Cruise Port a part of your travel plans. We are glad to know you enjoyed the delicious breakfast we serve and that you were pleased with our ideal location close to many shopping. We appreciate your recommendation and look forward to hosting you again soon. Sincerely, Freddy Serna,General Manager
6/10 Satisfaisant
ORLANDO, TOA ALTA
24 mai 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
ORLANDO
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 26 mai 2024
Dear Orlando, We appreciate you being our guest and sharing your observations. We are happy your stay with us was enjoyable on some levels, but we are sorry you felt our guest rooms needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. It would be our pleasure to welcome you back soon. Sincerely,Freddy SernaGeneral Manager
8/10 Bien
MeShell
Voyage en famille, Voyage d’affaires
24 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
MeShell
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 26 mai 2024
Dear Guest, Thank you for choosing SpringHill Suites Fort Lauderdale Airport & Cruise Port, and taking the time to post a review. We are delighted your experience was exceptional and that you enjoyed our spotless and well-designed property! We hope you will stay with us again when your travels bring you back to the area.Sincerely,Freddy SernaGeneral Manager
6/10 Satisfaisant
Jaime
Voyage en famille
24 mai 2024
Les points forts : Équipements
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jaime
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 26 mai 2024
Dear Jaime, Thank you for taking the time to review our hotel. We were disappointed to read about the housekeeping issues you encountered during your stay, and we sincerely apologize for not meeting your expectations. Your feedback has been noted and we will share the same appropriately. All of our associates are committed to providing the most comfortable accommodations, and we hope we have the opportunity to demonstrate this to you on a future visit.Sincerely,Freddy SernaGeneral Manager
10/10 Excellent
NICOLA
23 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
NICOLA
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 24 mai 2024
Dear Nicola, Thank you for being our guest and for taking the time to post your review of SpringHill Suites Fort Lauderdale Airport & Cruise Port. We are glad that you loved our devoted associates and that our complimentary breakfast buffet started your day on the right note. That said, we are sorry for the noise issues you had and that it disrupted your sleep. In the future, please know our front desk is always available to help make you as comfortable as possible. We appreciate your feedback, and we cannot wait to see you again on your next visit to the area.Sincerely, Freddy Serna,General Manager
10/10 Excellent
Glenda
Voyage en famille
23 mai 2024
Glenda
Séjour de 4 nuits en mai 2024
Réponse de General Manager le 24 mai 2024
Dear Glenda, Thank you for choosing us and for the terrific review of SpringHill Suites Fort Lauderdale Airport & Cruise Port. We are glad to know how our associates made you feel welcome and went the extra mile to make you feel at home. Your comments have been shared with the team, and they truly appreciate the recognition. Thank you for the recommendation, and we look forward to being of service the next time you are in Fort Lauderdale. Sincerely, Freddy Serna,General Manager