Piscine extérieure, cabanons gratuits, parasols de plage
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Avis sur Renaissance Fort Lauderdale Marina Hotel

4 out of 5
Renaissance Fort Lauderdale Marina Hotel
1617 SE 17th Street, Fort Lauderdale, FL

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 479 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 287 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 111 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 74 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 50 avis sur 1001." "

8,6/10

Propreté

8,6/10

Personnel et service

8,0/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

8/10 Bien

Sylvain

Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 15 janv. 2024
Sylvain, it's wonderful to see your positive rating for the Renaissance Fort Lauderdale Marina Hotel! We hope your stay provided a memorable experience and we look forward to welcoming you back for an even more delightful visit.

10/10 Excellent

Richard

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Piscine pas très relaxante à proximité d'une rue bruyante
Séjour de 1 nuit en novembre 2023
Réponse de Customer Service le 11 déc. 2023
Richard, je suis ravi de savoir que vous avez passé un agréable séjour au Renaissance Fort Lauderdale Cruise Port Hotel. Nous apprécions votre observation sur la piscine et nous comprenons que sa proximité avec la rue pourrait avoir affecté votre détente. Notre équipe recherche constamment des moyens d'améliorer l'expérience client et vos commentaires sont bénéfiques dans ce processus. Nous sommes impatients d'avoir l'opportunité de mieux vous servir à l'avenir.

8/10 Bien

Denis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pas de poubelle !!!
Séjour de 1 nuit en avril 2023
Réponse de Chris Laufer le 24 avr. 2023
Dear Denis,On behalf of the entire hotel team, I want to thank you for sharing your most recent experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Chris LauferGeneral ManagerRenaissance Hotel Fort Lauderdale

10/10 Excellent

Michel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tout était parfait !
Séjour de 2 nuits en avril 2023
Réponse de Chris Laufer le 24 avr. 2023
Dear Michel,On behalf of the entire hotel team, I want to thank you for sharing your most recent experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Chris LauferGeneral ManagerRenaissance Hotel Fort Lauderdale

10/10 Excellent

Ginette

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très propre et bien entretenu malgré quekque peu vieillot! Prévoyez des prises de transformation wifi car il n'y en a aucune dans tout l'hôtel ! Bon petit dejeuner! Buffet ou à la carte!
Réponse de mc le 20 déc. 2022
Your feedback is integral to our ability to continue to improve our service. Thank you again for your time on behalf of the entire hotel team, I want to thank you for sharing about your past stay.

8/10 Bien

Gerard, Saint Lambert

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Bons restaurants autour
Séjour de 1 nuit en novembre 2022
Réponse de MC le 1 déc. 2022
Thank you

6/10 Satisfaisant

Denis

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Payé en double
J’ai payé avec Hôtel.com mais ils m’ont fait payés la chambre quand même donc 2 x payés !!!! Donc ERREUR … pas souhaitable !
Séjour de 1 nuit en novembre 2022

8/10 Bien

Real

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Très bon accueil de l’a art du personnel Le couvre matelas devrait être changé
Séjour de 1 nuit en octobre 2022

10/10 Excellent

Eric

Séjour de 1 nuit en juillet 2022
Réponse de Chris le 1 août 2022
Good Morning Eric, Thank you for the wonderful review, we will share this with the staff and continue to provide a superior experience and service to all of our guests. We look forward to hosting you as our guest in the future. Chris Laufer General Manager

8/10 Bien

Martin, terrasse vaudreuil

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Endroit moderne et propre près de plusieurs restaurants et magasin.
Séjour de 1 nuit en juillet 2022
Réponse de Chris le 25 juil. 2022
Dear Martin, we appreciate your review and glad you enjoyed all the shopping and fantastic restaurants within walking distance of the hotel. We look forward to seeing you again. Sincerely, Chris Laufer General Manager.

4/10 Médiocre

Denis, Québec

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2022

8/10 Bien

GILLES

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2021
Réponse de Joseph Echevarria Rivera le 26 nov. 2021
We appreciate you for taking the time to let us know the areas where we can improved.

10/10 Excellent

Marc, Montréal

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Près de l'aéroport et du quai pour bateaux de croisières. Personnel très sympathique et courtois.
Séjour de 1 nuit en mars 2020
Réponse de Customer Service le 22 mars 2020
Merci pour la note parfaite, Marc! Nous sommes ravis que votre séjour chez nous à Ft. Le quartier des croisières de Lauderdale était tellement fantastique! Notre équipe est fière d'offrir à nos clients une expérience conviviale et accueillante, et vos commentaires nous assurent que nous réussissons! Nous sommes impatients de vous accueillir à nouveau bientôt pour un autre excellent séjour! Passez une bonne journee!

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tout est parfait. Sauf qu’il manquait des tissus Kleenex. On aurait aimé avoir plus de débarbouillettes. Autrement, pas de problème. Petit déjeuner excellent.
Séjour de 1 nuit en janvier 2020
Réponse de Customer Service le 25 janv. 2020
C'est merveilleux d'avoir de vos nouvelles! Nous sommes ravis que vous ayez apprécié votre séjour avec nous! Nous transmettrons votre suggestion pour plus de débarbouillettes à notre équipe pour une utilisation future. Nous serions ravis de vous revoir bientôt!

6/10 Satisfaisant

Voyageur vérifié

Séjour de 1 nuit en octobre 2019
Réponse de Customer Service le 11 oct. 2019
Thank you for the feedback. We appreciate you taking the time to leave us a review. We are sorry to hear that your stay with us was less than ideal. We hope to be able to host you again soon and show you a more positive experience. Thank you.

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tres bon service. Propre.bien placé. Belle piscine bon déjeuner.
Séjour de 1 nuit en mars 2019
Réponse de Customer Service le 2 avr. 2019
Merci pour la bonne critique! Nous sommes ravis que vous ayez passé un excellent séjour parmi nous et que vous ayez aimé nos services de premier ordre! Nous avons hâte de vous accueillir à nouveau pour une autre expérience exceptionnelle!

10/10 Excellent

Pierre

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon hôtel
C'est notre cinquième séjour au Renaissance et nous sommes toujours très satisfaits.
Séjour de 1 nuit en mars 2019
Réponse de Customer Service le 2 avr. 2019
Nous sommes si heureux de savoir que vous avez eu encore une autre expérience merveilleuse avec nous, Pierre. Nous nous efforçons de fournir à nos clients uniquement les visites les plus agréables et votre clientèle continue nous permet de savoir que nous faisons notre travail. C'est ce que nous aimons voir! Nous sommes impatients de vous accueillir à nouveau pour un autre séjour inoubliable. Bonne journée!

10/10 Excellent

Daniel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2018
Réponse de David le 29 déc. 2018
Thank you so much for your wonderful review. We are happy that you enjoyed your stay and we hope to see you again.

8/10 Bien

Daniel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2018
Réponse de Customer Service le 26 déc. 2018
We're so glad to know you had an enjoyable experience with us, Daniel. We aim to provide our guests with only the best of stays and your 4/5 rating lets us know we're succeeding. However, we'd love to improve your opinion of us as we strive for a perfect 5! Don't hesitate to let us know if you need anything. We look forward to hosting you again for an even more positive visit!

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté
This property is fine for an overnighter. Bathrooms are of the older variety. Rooms are fine but need updating. Pool area is literally on the street so not conducive to relaxing. Location is good for cruisers. Beach is a 30min walk
Séjour de 1 nuit en décembre 2018
Réponse de David le 13 déc. 2018
Thank you for your nice review and feedback. We hope to see you again in the future.

10/10 Excellent

Denis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Efficace
Très prêt du port pour les croisières.
Réponse de David le 12 mai 2018
Thank you for you great review. We are pleased you enjoyed yourself and we hope to see you again.

10/10 Excellent

Denis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien placé pour une croisière
Il ne restait qu'à réservé pour nous rendre au port ...

8/10 Bien

Daniel, Montreal

Les points forts : Propreté et personnel et service
Près du port de croisières
Navette disponible jusqu'au navire de croisière pour 6$ par personne.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

Maxime, GUADELOUPE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Confort en face du convention center
Hotel tres confortable et idéalement placé au centre des activités nautiques et croisières de Fort Lauderdale

8/10 Bien

Daniel, Québec, Canada

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel près du port de croisière et marina
Deuxième visite à cette hôtel, prix correct pour 2 jours avant croisière, déjeuner assez simple et cher, transport pour le port de croisière offert à 16.50$ p.p., excellents restaurants à proximité

8/10 Bien

Tina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Palma

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 8 mai 2024
Palma, it seems your review lacked details on your stay at our hotel. At Renaissance Fort Lauderdale Marina Hotel, we're always eager to improve our service. We'd value additional feedback on your experience. We're looking forward to welcoming you back.

10/10 Excellent

Nancy

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Conveniently located near the port and not far from the Brightline Train Station. Also, provides shuttle service to your cruise ship for a nominal fee. Nice pool and hot tub, comfortable room.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 6 mai 2024
Nancy, thank you for your glowing review. We are thrilled that the Renaissance Fort Lauderdale Marina Hotel's proximity to transportation and our convenient shuttle service added value to your stay. We're also delighted that you enjoyed our pool and hot tub, as well as the comfort of our rooms. We hope to welcome you back soon!

10/10 Excellent

Kornelia

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff is super friendly and the food is delicious!! I would definitely stay again
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 30 avr. 2024
Kornelia, it's fantastic to hear about your positive experience at the Renaissance Fort Lauderdale Marina Hotel. We're delighted you found our team members to be extremely amicable and the cuisine to be scrumptious. We await the opportunity to serve you once more in the future.

10/10 Excellent

Linda, Clayton

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice hotel, great location. Room was a bit dated but very clean.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 27 avr. 2024
Linda, it's invigorating to hear you enjoyed your stay at the Renaissance Fort Lauderdale Marina Hotel. We truly appreciate your comments about our prime location. While maintaining our timeless appeal, your observation about the room decor has been noted. Rest assured, we take pride in our commitment to cleanliness throughout the hotel. We hope to see you again in the future!

6/10 Satisfaisant

Amanda

Voyage en couple
Les points forts : Personnel et service
Rooms were dated and mattress was terrible. Fine for one night before a cruise.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 24 avr. 2024
Amanda, acknowledging your experience at our hotel, it's regrettable to hear that certain aspects did not meet your expectations. We continuously strive to keep our accommodations comfortable and up-to-date, so your feedback is valuable. Please consider allowing us another opportunity to provide you with a stay reflective of the high standards Renaissance Fort Lauderdale Marina Hotel continually aspires to.

6/10 Satisfaisant

Andrew

Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Elevator broken, mediocre location and in need of major renovation. The staff were exceptionally nice.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 17 avr. 2024
Andrew, thank you for your valuable feedback. We're glad to hear you had a positive interaction with our team members. However, we note your concerns about certain aspects of your stay. Rest assured, we continually strive to maintain and improve our standards. We hope you'll give us another opportunity in the future for a more satisfying experience.

8/10 Bien

SUSAN

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Great precruise hotel needs renovation/upgrading. Experienced keycard issues which wasn't great 😕. Early morning noise from surrounding rooms that were being renovated which was not made know to us at check-in especially since we were staying in one of the mire expensive rooms too not cool...
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 15 avr. 2024
Susan, we appreciate your feedback and your choice to stay with us at the Renaissance Fort Lauderdale Marina Hotel. It's great to hear you found us to be a suitable pre-cruise stop off. We do regret any inconvenience you faced with your keycard, and the unexpected disturbances in the mornings. We strive to maintain a comfortable, well-informed environment for guests like yourself, especially those in our premium rooms. Your points have been duly noted, and we hope to provide a more seamless experience during any future stays.

10/10 Excellent

Christopher

Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 28 avr. 2024
Christopher, thank you for the top-notch rating of the Renaissance Fort Lauderdale Marina Hotel. We're thrilled to know your stay with us met your expectations. We appreciate your feedback and are looking forward to welcoming you back in the future.

2/10 Horrible

Jack

Voyage en famille
Les points forts : Personnel et service
The room had stains on the carpet it was old and has been painted and. Testily not a 5 star hotel .. far from it in very disappointed in the room to say the least Way way way overpriced for what you get and how old and out dated the renovation of this old hotel is This is not a 5 star hotel
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 6 avr. 2024
Jack, we regret to hear about your experience and your feedback is duly noted. It's important to us that our guests find good value in their stay. We acknowledge your comments on the room decor and pricing and want to assure you they will be thoroughly reviewed for future enhancements. We earnestly hope for the opportunity to welcome you back and improve your perception of our facilities.

6/10 Satisfaisant

Pat

Voyage en couple
Les points forts : Propreté et personnel et service
Nothing special about this hotel. Pool located next to heavy, noisy traffic area. Poor lighting in room.
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 2 avr. 2024
Pat, it's unfortunate your stay didn't meet your expectations. We regret that our pool's location and the lighting in the room fell short of expectation. Rest assured, we strive to make every guest's experience memorable. Your feedback provides valuable insight, and we hope to have the opportunity to enhance your impression of our hotel in the future.

8/10 Bien

Stephany Utrera

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything is great, the property is a little old but it can be comfy.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 13 avr. 2024
Stephany, thank you for taking the time to share your experience at the Renaissance Fort Lauderdale Marina Hotel. It's wonderful to hear that you found everything to be great. Our aim is to provide a cozy environment, blending the charm of our mature property with modern comforts. We hope to welcome you back on your next visit to Fort Lauderdale.

10/10 Excellent

Leanne

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was a great experience. Near ports for cruiseships, $9/pp shuttle to the port, easy to arrange once present at hotel. Enjoyed the pool. Walgreens across the street for any 'sundries' or pre-cruise needs. We didn't get to walk much but there seems to be some ice cream and shops nearby
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 28 mars 2024
Leanne, it's wonderful to hear you had a great experience at Renaissance Fort Lauderdale Marina Hotel. We're glad you enjoyed our convenient location, close to the ports, and the easy arrangement of the shuttle service. Certainly, our pool and proximity to various shops for your pre-cruise needs add to our appeal. We hope to see you again in the future, perhaps next time you'll have the opportunity to explore the nearby ice cream shops and other local attractions.

8/10 Bien

Kerry

Voyage en famille
Les points forts : Propreté et équipements
Nice hotel. Very convenient to airport and convention center. Lots of shops in walking distance. Bar and restaurant staff could have been friendlier.
Séjour de 4 nuits en mars 2024
Réponse de Customer Service le 26 mars 2024
Kerry, we appreciate your constructive feedback about your recent stay at Renaissance Fort Lauderdale Marina Hotel. We're glad to hear you enjoyed our prime location near many conveniences. Regarding the team members in the bar and restaurant, we continually strive to perfect our guest experiences and your comments will provide valuable insight. We hope to welcome you back for an even better visit in the future.

6/10 Satisfaisant

Marlisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I paid nearly $400 to stay close to my Port which worked best for my party & me. We ate at the hotel several times & drank lots of beer, tips & mixed drinks. I asked about free breakfast & since I'm not a Marriott member we have to pay for breakfast. This is our 2nd year staying here & it will be our last!
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 26 mars 2024
Marlisa, it's disheartening to hear that your recent stay did not entirely meet your expectations, especially regarding the breakfast-related costs. We strive to create memorable experiences for all our guests, and your feedback helps us in that process. Although we understand your decision, we sincerely wish you'd reconsider and give us another chance to better serve you in the future.

10/10 Excellent

John

Les points forts : Propreté et équipements
Nice
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 24 mars 2024
John, thank you for your time in sharing your feedback. We're thrilled to know that you found the Renaissance Fort Lauderdale Marina Hotel to your liking. It's our constant effort to offer enjoyable experiences to our valued guests, and your comments confirm we're doing right. We hope your travels bring you back soon.

10/10 Excellent

harlea

Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 12 avr. 2024
Harlea, we're delighted that your stay at the Renaissance Fort Lauderdale Marina Hotel met your expectations! We sincerely appreciate your 5-star rating on Expedia. We're looking forward to welcoming you back on your next visit. Safe travels!

2/10 Horrible

Maria

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 23 mars 2024
Maria, we're disheartened to learn that your experience didn't meet your expectations. We truly value the feedback of all our guests. We're dedicated to constant improvements and enhancing guest satisfaction. We hope you consider giving us another chance in the future.

6/10 Satisfaisant

Tony

Voyage en famille
Les points forts : Propreté
The service in the bar and restaurant was extremely slow for food. The food was good quality once it arrived, but one of the older servers is clearly disinterested in her position, and is not hesitant to let it be known. The rest of the staff we encountered were professional and friendly.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 18 mars 2024
Tony, it seems like you had mixed experiences with our dining service. We value your feedback on the pace of service as it helps us improve. We're pleased to hear that you found the food satisfying and that our team members generally met your expectations. We hope you'll consider the Renaissance Fort Lauderdale Marina Hotel for your future stays. We are committed to offering everyone a superior experience.

6/10 Satisfaisant

VALERIE

Voyage en famille
Les points forts : Propreté et personnel et service
The location was convenient and close to restaurants and beach. The lobby was nice, open and airy. The pool had debris in it, leaves at the bottom. The jacuzzi had a green tone and low on water. Appeared unclean; lacked chlorine and young children were in there without supervision of their parents and staff said nothing. The biggest problem for me was that on our last night there, we came back to the room after all day at the beach, tired and sweaty, and our key did not work. We tried several times with both keys. I went down to the desk and the woman there (cannot remember her name), said she reset it and told me there is a phone at the elevator upstairs to call from next time. Well, I went back to the room and it still didn't work. So I called from upstairs hall and she said she would send maintenance. So we waited for maintenance. He came and couldn't fix it right then, because it needed a battery. So we were displaced form our room for about 45 min. Went to sit out at the pool until it was fixed. Again, frustratingly, another child in the jacuzzi. And the parking was too expensive! All in all, just an average stay.
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 18 mars 2024
Valerie, it's regrettable to learn that your experience wasn't up to the mark. While it's gratifying to know that you appreciated our prime location and pleasing lobby, we understand your concerns regarding pool cleanliness and unsupervised children. With regard to your key inconvenience, we sincerely apologize for the discomfort caused, and assure you our team is addressing this. We have taken note of your comments about the parking fees and will review this internally. We hope for an opportunity to redeem ourselves in your eyes and deliver a better stay.

8/10 Bien

Evan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
People are great, front desk staff were amazing. Smiles and love all around. Conveniently near Port Everglades!
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 12 mars 2024
Evan, it's wonderful to hear about your positive experience at the Renaissance Fort Lauderdale Marina Hotel. We're delighted our team members' welcoming approach and the convenience of our location contributed to your stay. We look forward to welcoming you back in the future.

6/10 Satisfaisant

Jessica

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
For the price this once very nice hotel was showing its age. Vinyl furniture was peeling, paint and decor looking very aged. The room was average size, extremely dark and it was difficult to see where our items were in the room because of bad lighting and almost black furniture. The front door staff were awesome and very helpful.
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 15 mars 2024
Jessica, it's regrettable to read about your recent experience at our premises. Your remarks on the appearance of our facilities and lighting challenges in the room are taken under careful consideration. Nonetheless, we're pleased to learn that our supportive team members at the entrance made a positive impression. We appreciate your review and will utilize your feedback as we continually strive to enhance our guest experiences. We hope you give us another opportunity to serve you better in the future.

2/10 Horrible

John

Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 30 mars 2024
John, it appears you had a less-than-satisfactory experience. Your feedback is crucial in helping us understand where improvements can be made. We're dedicated to delivering an exceptional stay for all our guests, and we hope you'll grant us another opportunity to better serve you in the future.

10/10 Excellent

Jamie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Post cruise stay
This was a very convenient location and walk from terminal 2 at port evaglades. Clean, great location and service. Would recommend!
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 27 févr. 2024
Jamie, we're thrilled that your stay at the Renaissance Fort Lauderdale Marina Hotel was so enjoyable! We greatly appreciate your mention of our spotless premises, convenient location, and the excellent service provided. It's wonderful to hear you would recommend us. We're looking forward to welcoming you back in the future!