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Avis sur Crowne Plaza Hotel Fort Lauderdale Airport/Cruiseport, an IHG Hotel

3.5 out of 5
Crowne Plaza Hotel Fort Lauderdale Airport/Cruiseport, an IHG Hotel
455 State Road 84, Fort Lauderdale, FL

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 1141 avis sur 1913." "
Note des voyageurs de 8 (Bien), d’après 393 avis sur 1913." "
Note des voyageurs de 6 (Satisfaisant), d’après 191 avis sur 1913." "
Note des voyageurs de 4 (Médiocre), d’après 86 avis sur 1913." "
Note des voyageurs de 2 (Horrible), d’après 102 avis sur 1913." "

9,2/10

Propreté

8,6/10

Personnel et service

8,2/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Cindy, Ancienne-Lorette

Séjour de 1 nuit en mars 2024
Réponse de Andre le 20 avr. 2024
Thank you for staying with us and for taking the time to rate the hotel

4/10 Médiocre

Anne-Marie

Séjour de 1 nuit en janvier 2024
Réponse de Andre le 23 mars 2024
Our apologies for any shortfall in service you experienced during your stay.

6/10 Satisfaisant

Charles

Voyage en famille
Les points forts : Propreté et personnel et service
Évitez le restaurant de l’hôtel. C’est très dispendieux et la nourriture est horrible.
Séjour de 1 nuit en décembre 2023

4/10 Médiocre

JeanPhilippe

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Can’t count on hotel shuttle. We waited 20 minutes at the airport for the shuttle. When it finally arrived there wasn ‘t enought space for us. We were told there was only 1 shuttle for two hotels and he would be back in 20 minutes. We took a taxi.
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Sylvie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Andre Clarke le 18 nov. 2023
Thank you for staying with us and for taking the time to rate the hotel and for providing your feedback.

10/10 Excellent

yves

Séjour de 1 nuit en août 2023
Réponse de Andre Clarke le 14 oct. 2023
Thank you for staying with us and for taking the time to rate the hotel.

6/10 Satisfaisant

Linda

Séjour de 1 nuit en août 2023
Réponse de Andre Clarke le 14 oct. 2023
Thank you for staying with us and for taking the time to rate the hotel.

10/10 Excellent

Josee

Séjour de 1 nuit en juin 2023
Réponse de Andre Clarke le 29 juil. 2023
Thank you for staying with us and for taking the time to rate the property

8/10 Bien

ANNE

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Petit resto assez pratique dans l’hôtel. Lit trop haut, il me fallait grimper sur un meuble!
Séjour de 1 nuit en mars 2023
Réponse de Andre Clarke le 27 mars 2023
Anne,Thank you for staying with us and for taking the time to rate the hotel and provide your feedback.

2/10 Horrible

Lyne, Ste marguerite du lac mas

Les points forts : Propreté
Séjour de 1 nuit en novembre 2022

10/10 Excellent

JEAN-PHILIPPE

Séjour de 1 nuit en février 2022

8/10 Bien

GILLES

Pas mal
Séjour de 1 nuit en août 2021

8/10 Bien

Cindy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really good service. Everyone was so friendly. Very close to port and airport.
Séjour de 1 nuit en mai 2024

10/10 Excellent

cristian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en mai 2024

10/10 Excellent

Marcus

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice experience
Séjour de 1 nuit en mai 2024

10/10 Excellent

Rosemarie

Voyage en famille, Voyage en groupe, Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Room was large very clean , restaurant was good , staff polite and accommodating. Small issue bed was very high up and we were travelling with a disable person bed was hard to-get into due to height even though we were in a disable room, would advise a standard height in rooms for the disable.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Timothy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Speedy checkin, gorgeous room, pool, and restaurant.
Séjour de 1 nuit en mai 2024

8/10 Bien

Vanessa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Douglas

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The man who checked me in made me wait a minute or so before he addressed me. A minute feels like long time in that situation to not even get a greeting. Then we he did start interacting with me it took him at least another minute to make eye contact. I went to the desk the following morning and the people were a bit more friendly (particularly the woman) but I would say they were friendly (particularly the man)
Séjour de 1 nuit en mai 2024
Réponse de Andre le 25 mai 2024
Thank you for sharing your experience with us. We're glad to hear that you found the morning staff to be friendly, especially the woman. We apologize for any delay and lack of immediate attention you experienced during check-in. Your feedback is valuable, and we will address this with our team to ensure that all guests receive a warm welcome and prompt service. We appreciate your understanding, and we hope to have the opportunity to welcome you back for an improved experience in the future. If you have any further feedback or if there's anything else we can assist you with, please feel free to let us know.

10/10 Excellent

Pippa

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely loved my stay at Crowne Plaza. Each staff member I interacted with was friendly , professional and effective. I had an early morning flight and the shuttle was delayed. Staff handled this situation seemlessly, when he informed me there was a cab waiting to take me to the airport. I was very comfortable and enjoyed a dip in the pool. Thank you for a comfortable stay.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Matthew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tyrone, who checked us in was amazing. Very friendly. Great customer service
Séjour de 1 nuit en mai 2024
Réponse de Andre le 25 mai 2024
Thank you for staying with us and for taking the time to rate the property

6/10 Satisfaisant

Karen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

8/10 Bien

Christine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Convenient to the airport
Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Loretta, Peoria

Les points forts : Propreté et personnel et service
Close to airport, so was ok for an overnight stay.
Séjour de 1 nuit en mai 2024
Réponse de Andre le 25 mai 2024
Thank you for staying with us and for taking the time to rate the property

10/10 Excellent

Jernile

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great staff.. Close to airport and Cruise Port
Séjour de 1 nuit en mai 2024
Réponse de Andre le 25 mai 2024
Thank you for staying with us and for taking the time to rate the property

10/10 Excellent

Germaine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Perfect
Séjour de 1 nuit en mai 2024
Réponse de Andre le 25 mai 2024
Thank you for staying with us and for taking the time to rate the property

10/10 Excellent

stanley

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I left my jacket in my room after checking out I was able to get it that same day
Séjour de 3 nuits en mai 2024
Réponse de Andre le 25 mai 2024
Thank you for staying with us and for taking the time to rate the property

2/10 Horrible

Anita

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I showed up to this hotel after booking my reservations through Expedia. They told me they did not have any rooms available. They then marked me as a no show so I was unable to get a refund. Please be aware!
Séjour de 1 nuit en mai 2024
Réponse de Andre le 25 mai 2024
I'm sorry to hear about your experience, and I can understand how frustrating it must have been to encounter such an inconvenience upon arrival. It sounds like there was a miscommunication between Expedia and the hotel regarding room availability, resulting in an unpleasant situation for you. Your feedback is valuable, and it serves as an important reminder for both the hotel and booking platforms to ensure seamless coordination to avoid similar issues in the future. If there's anything I can assist you with or if you have any further concerns, please don't hesitate to reach out

10/10 Excellent

Danielle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff member at check in was very helpful
Séjour de 1 nuit en mai 2024
Réponse de Andre le 25 mai 2024
Thank you for staying with us and for taking the time to rate the property

6/10 Satisfaisant

Lianne

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service
Everything was the bare minimum at its price point. No love anywhere. Corporate owed? I have never seen a restaurant/bar operate like a union shop on a bad day. Each person would only do their job no matter if they had nothing to do or not. Even if they were just standing still. Or talking to a customer for 15 minutes about sports. I think it was required that way. Strangest restaurant ive ever seen. But it is a cruise hotel. Few are coming back.
Séjour de 1 nuit en mai 2024
Réponse de Andre le 25 mai 2024
Thank you for sharing your feedback with us. We appreciate your insights and apologize for any shortcomings you experienced during your stay. We strive to provide exceptional service and ambiance to all our guests, and it's disappointing to hear that we fell short of your expectations. Your comments regarding the restaurant and bar operations are noted, and we will address them with our team to ensure a more engaging and efficient experience for our guests in the future. We value your patronage and hope to have the opportunity to welcome you back for an improved stay. If you have any further feedback or concerns, please feel free to reach out to us directly.

6/10 Satisfaisant

David

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The wait time at the reception to check in was too long. The person who was managing the desk ignored us for at least few minutes and kept taking customer calls while we were waiting to check in and for the key. There was always a queue at the reception. The first time we tried the key card didn't even work on the door so we had to go back to the reception again.
Séjour de 1 nuit en mai 2024
Réponse de Andre le 25 mai 2024
Thank you for taking the time to share your experience with us. We sincerely apologize for the delay and any inconvenience you encountered during check-in. Your feedback is important to us, and we will address this matter with our reception team to ensure that all guests are promptly attended to and provided with efficient service. We understand the frustration of encountering issues with the key card and apologize for the inconvenience it caused. Please know that we are continuously working to improve our processes to enhance the overall guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a smoother and more enjoyable stay. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us directly.

8/10 Bien

Solomon

Les points faibles : Équipements
A good hotel and a good value.
Séjour de 1 nuit en mars 2024
Réponse de Andre le 25 mai 2024
Thank you for staying with us and for taking the time to rate the property

8/10 Bien

Kathie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
My son really enjoyed how the pool was outside but on a different level than the basement or first floor. He did wish the water was a little bit warmer lol
Séjour de 2 nuits en avril 2024
Réponse de Andre le 25 mai 2024
Thank you for staying with us and for taking the time to rate the property

8/10 Bien

Aimirys

Les points forts : Propreté
Séjour de 3 nuits en février 2024
Réponse de Andre le 25 mai 2024
Thank you for staying with us and for taking the time to rate the property

10/10 Excellent

Brittany

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Always enjoy staying here. The onsite restaurant is phenomenal.
Séjour de 2 nuits en mai 2024
Réponse de Andre le 25 mai 2024
Thank you for staying with us and for taking the time to rate the property

8/10 Bien

Leslie

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mary at reception was very p personable, helpful and professional!
Séjour de 1 nuit en mai 2024
Réponse de Andre le 25 mai 2024
Thank you for staying with us and for taking the time to rate the property

10/10 Excellent

Dexter

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved our stay. The accommodations are great
Séjour de 1 nuit en mai 2024
Réponse de Andre le 25 mai 2024
Thank you for staying with us and for taking the time to rate the property

10/10 Excellent

SAVALO

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Fabulous
Séjour de 1 nuit en mai 2024
Réponse de Andre le 25 mai 2024
Thank you for staying with us and for taking the time to rate the property

10/10 Excellent

Mariah

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Need to stay somewhere for the night after my flight got rescheduled. Only a mile away from the airport. Only ever one person manning the desk, so check in can be a bit of a wait, but otherwise, a lovely, clean, spacious hotel. I especially like how high up the beds are off the ground, very luxurious. Appreciated the shuttle for the ride back to the airport. Overall, no real complaints. Would but here if I find myself in Fort Lauderdale.
Séjour de 1 nuit en mai 2024
Réponse de Andre le 18 mai 2024
Thank you for staying with us and for taking the time to rate the hotel and provide your feedback.

10/10 Excellent

Victoria

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Front desk staff was very accommodating and polite. Great experience!
Séjour de 1 nuit en mars 2024
Réponse de Andre le 18 mai 2024
Thank you for staying with us and for taking the time to rate the hotel and provide your feedback.

6/10 Satisfaisant

Krystyna

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Andre le 18 mai 2024
Thank you for staying with us and for taking the time to rate the hotel .

4/10 Médiocre

Ada

Voyage d’affaires
I have not ever stayed in a hotel on any business trip I’ve been on have a hold on my deposit for almost a month now. Every time I call to speak with the manager the rude representatives either disconnect or just tell me to keep calling back. I have left several voice messages on managers machine and not once has he returned a phone call. I spent good money and I didn’t leave the room any kind of way for my deposit to still be held in pending status.
Séjour de 1 nuit en avril 2024
Réponse de Andre le 18 mai 2024
Thank you for taking the time to share your feedback. We apologize that your experience did not meet your expectations. Your comments are valuable to us as we continuously strive to improve our services. We will address the issues you mentioned with our team to ensure that we maintain the high standards that guests expect from Crowne Plaza. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.

10/10 Excellent

Antonio t

Voyage en famille
Les points forts : Propreté et équipements
Secure nice location easy restaurants
Séjour de 1 nuit en mai 2024
Réponse de Andre le 18 mai 2024
Thank you for staying with us and for taking the time to rate the hotel and provide your feedback.

8/10 Bien

Rubem

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mai 2024
Réponse de Andre le 18 mai 2024
Thank you for staying with us and for taking the time to rate the hotel.

10/10 Excellent

George

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was conveniently located in a quiet area but near the Enterprise rental car office and drop-off location. In addition, one had a parking garage to use as an option if needed. The airport and or port shuttle service was an additional advantage and convenience available. The restaurant and bar also were excellent. We will stay here again if we cruise out of Ft. Lauderdale.
Séjour de 1 nuit en mai 2024
Réponse de Andre le 18 mai 2024
Thank you for staying with us and for taking the time to rate the hotel and provide your feedback.

6/10 Satisfaisant

Ed

Voyage en couple
Very average overall for the price
Séjour de 1 nuit en mai 2024
Réponse de Andre le 18 mai 2024
Thank you for sharing your thoughts with us. We're sorry to hear that your experience was only average, as we strive to provide exceptional stays for all our guests. Your feedback is invaluable in helping us identify areas for improvement. We're committed to enhancing our services and amenities to ensure that every guest enjoys a memorable experience with us. We hope to have the opportunity to welcome you back in the future and exceed your expectations. If there's anything specific you feel we could improve upon, we'd love to hear from you.

8/10 Bien

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Check-in was easy. The staff was very efficient and friendly
Séjour de 1 nuit en mai 2024
Réponse de Andre le 18 mai 2024
Thank you for staying with us and for taking the time to rate the hotel and provide your feedback.

10/10 Excellent

DIANA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Andre le 18 mai 2024
Thank you for staying with us and for taking the time to rate the hotel

8/10 Bien

Doris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice
Séjour de 1 nuit en mai 2024
Réponse de Andre le 18 mai 2024
Thank you for staying with us and for taking the time to rate the hotel and provide your feedback.

10/10 Excellent

susan, Bluffton

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was clean. Bathroom door not properly installed. Meal was good. Nothing located around the area but car businesses.
Séjour de 1 nuit en mai 2024
Réponse de Andre le 18 mai 2024
Thank you for staying with us and for taking the time to rate the hotel and provide your feedback.