Extérieur

Avis sur Holiday Inn Express & Suites Forrest City, an IHG Hotel

2.5 out of 5

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 383 avis sur 648." "
Note des voyageurs de 8 (Bien), d’après 164 avis sur 648." "
Note des voyageurs de 6 (Satisfaisant), d’après 49 avis sur 648." "
Note des voyageurs de 4 (Médiocre), d’après 30 avis sur 648." "
Note des voyageurs de 2 (Horrible), d’après 22 avis sur 648." "

9,2/10

Propreté

9,0/10

Personnel et service

8,6/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Corinne

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hôtel agreable pour une étape. Tres bon accueil et tres bien organisé. Un hôtel tres bien tenu et tres propre, les chambres sont spacieuses et propres.
Séjour de 1 nuit en juillet 2023
Réponse de General Manager le 16 août 2023
Thank you so much for taking the time to share about your stay with us.

10/10 Excellent

richard

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
La propreté la compétence du personnel et leur attention
Séjour de 1 nuit en avril 2023
Réponse de Brittany le 22 avr. 2023
Dear richard,Thank you for taking the time to tell us about your experience at Holiday Inn Express FORREST CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely, Brittany KjosaOperations Manager

8/10 Bien

Michelle

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Coffee was the best my family and I ever tasted.
Séjour de 2 nuits en avril 2024
Réponse de Brittany le 19 mai 2024
Dear Michelle,Thank you for taking the time to tell us about your experience at Holiday Inn Express FORREST CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Thank you for choosing Holiday Inn Express.Sincerely,Brittany KjosaFront Operations Manager

6/10 Satisfaisant

linda

Voyage en couple
Les points forts : Équipements
No one was at the desk when I arrived to check in. The employee was in the longe area watching TV and on her phone. After I called out “Is anyone here?” she came out but quickly returned to the lounge ASAP.
Séjour de 1 nuit en avril 2024
Réponse de Brittany le 29 avr. 2024
Dear Linda,Thank you for taking the time to tell us about your experience at Holiday Inn Express FORREST CITY.I apologize that your arrival experience was not as expected. However, when she knew you were there, she acknowledged you quickly. We allow our employees to go to areas of the hotel that are close to the desk because of limited space behind the desk due to remodel. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Thank you for choosing Holiday Inn Express.Sincerely,Brittany KjosaFront Operations Manager

10/10 Excellent

Katherine

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beds were so comfortable. Breakfast was fantastic. Staff was very friendly and helpful.
Séjour de 1 nuit en avril 2024
Réponse de Brittany le 13 avr. 2024
Dear Katherine,Thank you for taking the time to tell us about your experience at Holiday Inn Express FORREST CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Thank you for choosing Holiday Inn Express.Sincerely,Brittany KjosaOperations Manager

10/10 Excellent

Andrew, CHICAGO

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice
Séjour de 1 nuit en avril 2024
Réponse de Brittany le 11 avr. 2024
Dear Andrew,Thank you for taking the time to tell us about your experience at Holiday Inn Express FORREST CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Brittany KjosaOperations Manager

10/10 Excellent

Mary

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice and clean. Updated and modern. Very comfortable beds.
Séjour de 1 nuit en avril 2024
Réponse de Brittany le 7 avr. 2024
Dear Mary,Thank you for taking the time to tell us about your experience at Holiday Inn Express FORREST CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Thank you for choosing Holiday Inn Express.Sincerely,Brittany KjosaOperations Manager

4/10 Médiocre

monte, Kirkland

Voyage en famille avec de jeunes enfants
Les points forts : Propreté
Les points faibles : Équipements
Noisy neighbors u til midnight. Only had room service every two days. Breakfast was removed before the 10 a.m. cutoff. Only one sink for a two bed room. Linited clothing storage. Limited water pressure.
Séjour de 4 nuits en février 2024
Réponse de Brittany le 4 mars 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express FORREST CITY.We have addressed the breakfast issue with staff and the problem should no longer continue. I apologize for limited water pressure, around the time of your stay they were working on water lines which could have caused the limited water pressure. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Thank you for choosing Holiday Inn Express.Sincerely,Brittany KjosaOperations Manager

8/10 Bien

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Really enjoyed our stay. The hotel is currently being renovated and will be really nice once completed.
Séjour de 1 nuit en février 2024
Réponse de Brittany le 23 févr. 2024
Dear John,Thank you for taking the time to tell us about your experience at Holiday Inn Express FORREST CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope to see you back after the remodel is completed so you can enjoy new feeling!Thank you for choosing Holiday Inn Express. Sincerely,Brittany KjosaOperations Manager

10/10 Excellent

Denise

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Brittany le 14 févr. 2024
Dear Denise,Thank you for taking the time to tell us about your experience at Holiday Inn Express FORREST CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Thank you for choosing Holiday Inn Express.Sincerely,Brittany KjosaOperations Manager

10/10 Excellent

Sam, Maple Grove

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de Brittany le 9 févr. 2024
Dear Sam,Thank you for taking the time to tell us about your experience at Holiday Inn Express FORREST CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Thank you for choosing Holiday Inn Express.Sincerely,Brittany KjosaOperations Manager

8/10 Bien

JANICE

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Visiting family
A clean place. We had problems with our reservation and don't know where it went south — somewhere between Expedia/Hotels.com, the reservation was mistaken. We only had one of the two rooms reserved, and the other room (two queen beds) was unavailable. The staff was polite and corrected the problem the next day. We found our reservation in our emails and they found the right-sized room after the first night.
Séjour de 3 nuits en janvier 2024
Réponse de Brittany le 2 févr. 2024
Dear JANICE,Thank you for taking the time to tell us about your experience at Holiday Inn Express FORREST CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Thank you for choosing Holiday Inn Express.Sincerely,Brittany KjosaOperations Manager

2/10 Horrible

Alan, Chicago

Voyage en groupe, Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Be advised that customer service front desk was rude, also when trying to contact them several times they would not answer phone at all and would rederect to operator and would never answer , bed sheets had a few blood stains that was discusting , noise on upper level they was drilling or renovating up stairs and you can hear all the renovation, over all was a horrible experience at this location
Séjour de 1 nuit en janvier 2024
Réponse de Brittany le 30 janv. 2024
Dear Alan,Thank you for taking the time to tell us about your experience at Holiday Inn Express FORREST CITY.I apologize for the service that you received from our front desk staff. It is not something I tolerate nor except and it will be addressed. The blood on the sheets is not standard and does not typically happen. It will be addressed with housekeeping and housekeeping manager immediately. If the noise for the remodel started before 10am, I do apologize as they are not supposed to start any time before that. If it was any time after that, it is completely out of my control. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Thank you for choosing Holiday Inn Express. Sincerely,Brittany KjosaOperations Manager

10/10 Excellent

jacqueline

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Brittany le 24 janv. 2024
Dear Jacqueline,Thank you for taking the time to tell us about your experience at Holiday Inn Express FORREST CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Brittany KjosaOperations Manager

6/10 Satisfaisant

Warren

Séjour de 2 nuits en janvier 2024
Réponse de Brittany le 17 janv. 2024
Dear Warren,Thank you for taking the time to tell us about your experience at Holiday Inn Express FORREST CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Thank you for choosing Holiday Inn Express.Sincerely,Brittany KjosaOperations Manager

10/10 Excellent

Tyson

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay!!!!
The hotel was extremely clean. The staff extremely nice and helpful. We will return.
Séjour de 1 nuit en décembre 2023
Réponse de Brittany le 8 janv. 2024
Dear Tyson,Thank you for taking the time to tell us about your experience at Holiday Inn Express FORREST CITY.I am so glad to hear that you will return to stay with us again. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Again, thank you for choosing Holiday Inn Express.Sincerely,Brittany KjosaOperations Manager

10/10 Excellent

Jack

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Brittany le 8 janv. 2024
Dear Jack,Thank you for taking the time to tell us about your experience at Holiday Inn Express FORREST CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Brittany KjosaOperations Manager

8/10 Bien

Elizabeth

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Brittany le 8 janv. 2024
Dear Elizabeth,Thank you for taking the time to tell us about your experience at Holiday Inn Express FORREST CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Brittany KjosaOperations Manager

10/10 Excellent

Samantha

Séjour de 1 nuit en décembre 2023
Réponse de Brittany le 8 janv. 2024
Dear Samantha,Thank you for taking the time to tell us about your experience at Holiday Inn Express FORREST CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Brittany KjosaOperations Manager

10/10 Excellent

Charles

Séjour de 1 nuit en décembre 2023
Réponse de Brittany le 24 janv. 2024
Dear Charles,Thank you for taking the time to tell us about your experience at Holiday Inn Express FORREST CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Brittany KjosaOperations Manager

8/10 Bien

Jeffrey

Séjour de 1 nuit en décembre 2023
Réponse de Brittany le 4 janv. 2024
Dear Jeffrey,Thank you for taking the time to tell us about your experience at Holiday Inn Express FORREST CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Thank you for choosing Holiday Inn Express. Sincerely,Brittany KjosaOperations Manager

10/10 Excellent

Ramesh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Ashley Boone-General Manager le 27 déc. 2023
Thank you so much for taking the time to leave us a review. We look forward to seeing you again. So glad you enjoyed your stay with us.

10/10 Excellent

Tony

Voyage en famille
Les points forts : Équipements
The property was being renovated but without the signs you would not even know
Séjour de 1 nuit en décembre 2023
Réponse de Brittany le 24 déc. 2023
Dear Tony,Thank you for taking the time to tell us about your experience at Holiday Inn Express FORREST CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. We are so glad to know that the renovation did not disturb you during your stay. It is our mission to make sure your stay is as comfortable and peaceful as possible during the renovation. Thank you for choosing Holiday Inn Express. Sincerely,Brittany KjosaOperations Manager

10/10 Excellent

Roberta

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place. Clean. Staff very friendly
Séjour de 1 nuit en décembre 2023
Réponse de Brittany le 18 déc. 2023
Dear Roberta,Thank you for taking the time to tell us about your experience at Holiday Inn Express FORREST CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Brittany KjosaOperations Manager

8/10 Bien

REGINALD

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
ENJOYED STAT
Séjour de 1 nuit en décembre 2023
Réponse de Brittany le 16 déc. 2023
Dear Reginald,Thank you for taking the time to tell us about your experience at Holiday Inn Express FORREST CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Brittany KjosaOperations Manager

10/10 Excellent

Mark

Voyage en famille
Very clean. People where friendly
Réponse de Brittany le 9 févr. 2024
Dear Mark,Thank you for taking the time to tell us about your experience at Holiday Inn Express FORREST CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Brittany KjosaOperations Manager

10/10 Excellent

James

Séjour de 1 nuit en décembre 2023
Réponse de Brittany le 4 janv. 2024
Dear James,Thank you for taking the time to tell us about your experience at Holiday Inn Express FORREST CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Thank you for choosing Holiday Inn Express.Sincerely,Brittany KjosaOperations Manager

8/10 Bien

Diana

Voyage en famille
Les points forts : Confort de la chambre
The only concern was the shower. Took a shower and didn't need the accommodations for the handicap showers. Water went all over the floor. Got the towel mat wet making it more dangerous. The shower head should be mounted on front wall with a extended shower head like you have. But all in all it was a great stay.
Séjour de 1 nuit en décembre 2023
Réponse de Brittany le 10 déc. 2023
Dear Diana,Thank you for taking the time to tell us about your experience at Holiday Inn Express FORREST CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Brittany KjosaOperations Manager

8/10 Bien

Sean

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Faucet would not shut off.
The first room I was given had an issue with the faucet in the tub. Once it came on, it would not go off. It was inconvenient; however the staff gave me a different room. We LOVED your heated pool, very nice!
Séjour de 1 nuit en novembre 2023
Réponse de Brittany le 6 déc. 2023
Dear Sean,Thank you for taking the time to tell us about your experience at Holiday Inn Express FORREST CITY.I apologize for the inconvenience that you experienced at our hotel. I am so glad to hear that you loved our heated pool. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Brittany KjosaOperations Manager

10/10 Excellent

Laurie

Séjour de 1 nuit en décembre 2023
Réponse de Brittany le 6 déc. 2023
Dear Laurie,Thank you for taking the time to tell us about your experience at Holiday Inn Express FORREST CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Brittany KjosaOperations Manager

10/10 Excellent

Cherri

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Na
Séjour de 2 nuits en novembre 2023
Réponse de Brittany le 28 nov. 2023
Dear Cherri,Thank you for taking the time to tell us about your experience at Holiday Inn Express FORREST CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Brittany KjosaOperations Manager

10/10 Excellent

Keri

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Brittany le 28 nov. 2023
Dear Keri,Thank you for taking the time to tell us about your experience at Holiday Inn Express FORREST CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Brittany KjosaOperations Manager

10/10 Excellent

Vennia

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room were clean and well kept.Staff were very Nice.I will be using this hotel again when I travel.
Séjour de 1 nuit en novembre 2023
Réponse de Brittany le 21 nov. 2023
Dear Vennia,Thank you for taking the time to tell us about your experience at Holiday Inn Express FORREST CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Again, thank you for choosing Holiday Inn Express. We can't wait to welcome you back again!Sincerely,Brittany KjosaOperations Manager

10/10 Excellent

Rodney

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was very nice!
Séjour de 2 nuits en novembre 2023
Réponse de Brittany le 21 nov. 2023
Dear Rodney,Thank you for taking the time to tell us about your experience at Holiday Inn Express FORREST CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Brittany KjosaOperations Manager

10/10 Excellent

Amanda

Séjour de 1 nuit en novembre 2023
Réponse de Brittany le 18 nov. 2023
Dear Amanda,Thank you for taking the time to tell us about your experience at Holiday Inn Express FORREST CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Brittany KjosaOperations Manager

10/10 Excellent

Linda

Voyage en couple
Les points forts : Propreté et personnel et service
Bed was awful! Mattress felt like sleeping on a board. Nice linens don’t make up for an awful mattress. Won’t stay here again.
Séjour de 1 nuit en novembre 2023
Réponse de Brittany le 15 nov. 2023
Dear Linda,Thank you for taking the time to tell us about your experience at Holiday Inn Express FORREST CITY.I apologize for the bed not being comfortable. We are starting a remodel in December and are getting all new mattresses. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will consider staying with us again after the remodel when we have new and comfortable beds!Again, thank you for choosing Holiday Inn Express. Sincerely,Brittany KjosaOperations Manager

10/10 Excellent

David

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice property. The staff is friendly and courteous. Best breakfast options for a hotel
Séjour de 1 nuit en novembre 2023
Réponse de Brittany le 15 nov. 2023
Dear David,Thank you for taking the time to tell us about your experience at Holiday Inn Express FORREST CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Brittany KjosaOperations Manager

10/10 Excellent

Anastasia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was great thank you
Séjour de 1 nuit en novembre 2023
Réponse de Brittany le 15 nov. 2023
Dear Anastasia,Thank you for taking the time to tell us about your experience at Holiday Inn Express FORREST CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Brittany KjosaOperations Manager

10/10 Excellent

William

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place to stay!
Séjour de 1 nuit en novembre 2023
Réponse de Brittany le 15 nov. 2023
Dear William,Thank you for taking the time to tell us about your experience at Holiday Inn Express FORREST CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Brittany KjosaOperations Manager

8/10 Bien

Edison

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The mattress are not comfortable. After all day driving from another State we will like to rest in a comfortable bed. Both beds were too hard.
Séjour de 1 nuit en novembre 2023
Réponse de Brittany le 15 nov. 2023
Dear Edison,Thank you for taking the time to tell us about your experience at Holiday Inn Express FORREST CITY.I would like to apologize for the beds not being as comfortable as they should be. We are getting a remodel in December, which we will be getting all new beds in the process. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Brittany KjosaOperations Manager

10/10 Excellent

Jan

Séjour de 1 nuit en novembre 2023
Réponse de Brittany le 6 déc. 2023
Dear Jan,Thank you for taking the time to tell us about your experience at Holiday Inn Express FORREST CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Brittany KjosaOperations Manager

10/10 Excellent

Laura

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Staff was very friendly, breakfast was very good. Mattress was a little hard but overall I enjoyed my stay
Séjour de 1 nuit en octobre 2023
Réponse de Brittany le 2 nov. 2023
Dear Laura,Thank you for taking the time to tell us about your experience at Holiday Inn Express FORREST CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. We hope to see you again soon!Again, thank you for choosing Holiday Inn Express. Sincerely,Brittany KjosaOperations Manager

10/10 Excellent

Mena

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Convenient location. Good breakfast.
Séjour de 2 nuits en octobre 2023
Réponse de Brittany le 2 nov. 2023
Dear Mena,Thank you for taking the time to tell us about your experience at Holiday Inn Express FORREST CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. We hope to see you again soon!Again, thank you for choosing Holiday Inn Express.Sincerely,Brittany KjosaOperations Manager

8/10 Bien

Marguerite

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Brittany le 19 oct. 2023
Dear Marguerite,Thank you for taking the time to tell us about your experience at Holiday Inn Express FORREST CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express. Sincerely,Brittany KjosaOperations Manager

10/10 Excellent

Vickie

Séjour de 1 nuit en octobre 2023
Réponse de Brittany le 19 oct. 2023
Dear Vickie,Thank you for taking the time to tell us about your experience at Holiday Inn Express FORREST CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Brittany KjosaOperations Manager

2/10 Horrible

Samuel

Voyage en famille avec de jeunes enfants
When I arrived the girl that was checking people and made us wait at least 20 minutes while the woman ahead of us had to go back-and-forth to her car to find what she needed to get checked in. I think she was having trouble with her card. I’m 81 years old walk with a cane, have a hip replacement and Diamme with cancer. I don’t think she should’ve made us wait That woman that she was waiting on wasn’t ready to check in apparently
Séjour de 2 nuits en octobre 2023
Réponse de Brittany le 16 oct. 2023
Dear Samuel,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express FORREST CITY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Brittany KjosaOperations Manager

8/10 Bien

Lee

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location, quiet area.
Séjour de 1 nuit en septembre 2023
Réponse de Brittany le 2 oct. 2023
Dear Lee,Thank you for taking the time to tell us about your experience at Holiday Inn Express FORREST CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Brittany KjosaOperations Manager

2/10 Horrible

EA

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Was not able to stay Rooms in terrible condition
Séjour de 1 nuit en septembre 2023
Réponse de Brittany le 20 sept. 2023
Dear EA,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express FORREST CITY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Sincerely,Brittany KjosaOperations Manager

10/10 Excellent

Nancy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good stop
Love HIE. Our preferred hotels when driving cross country. BUT, they all need more hooks in the bathroom. Also, there is no recycling in place. Years ago in the HIE in Gananoque, Canada all breakfast containers from butter pats to heavy/duty cardboard plates were being recycled; same for soap slivers. We need to up our game in the US.
Séjour de 1 nuit en septembre 2023
Réponse de Brittany le 20 sept. 2023
Dear Nancy,Thank you for taking the time to tell us about your experience at Holiday Inn Express FORREST CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Brittany KjosaOperations Manager

10/10 Excellent

Christie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Free breakfast was delicious with great variety.
Séjour de 1 nuit en septembre 2023
Réponse de Brittany le 20 sept. 2023
Dear Christie,Thank you for taking the time to tell us about your experience at Holiday Inn Express FORREST CITY.I'm glad you enjoyed the breakfast. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Brittany KjosaOperations Manager