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Avis sur Carlton Hotel

2.5 out of 5
Carlton Hotel
67 High St, Forres, Scotland

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 10 avis sur 20." "
Note des voyageurs de 8 (Bien), d’après 3 avis sur 20." "
Note des voyageurs de 6 (Satisfaisant), d’après 3 avis sur 20." "
Note des voyageurs de 4 (Médiocre), d’après 1 avis sur 20." "
Note des voyageurs de 2 (Horrible), d’après 3 avis sur 20." "

7,6/10

Propreté

8,0/10

Personnel et service

6,0/10

Équipements

7,0/10

Infrastructures et conditions de l’hébergement

6,6/10

Écoresponsabilité

Avis

10/10 Excellent

Baxter

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was cozy and clean, staff was extremely friendly and enjoyable to talk to. The bar/pub downstairs was a great chill atmosphere filled with people who clearly knew and loved each other. Plenty of options for food in the area, and the pub was priced very reasonably. Will absolutely be staying again
Séjour de 1 nuit en mai 2024
Réponse de Sophie le 24 mai 2024
Thank you so much for your lovely review Baxter, we’re delighted to hear you enjoyed your stay with us and look forward to the next time!

2/10 Horrible

Helen

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No designated parking only on street which was full and a block or two away from hotel. area had indigents walking streets, did not feel safe leaving rented car in streets
Séjour de 1 nuit en avril 2024
Réponse de Carlton le 17 avr. 2024
We are sorry our building wasn’t built with a car park, but the whole of Forres is free parking for everyone, unlike other towns and city’s across the country. To be left a 1 star review for something that we can’t help or have any control over is very unfair.

6/10 Satisfaisant

Greg

Voyage en famille
Les points forts : Personnel et service
the staff that this hotel was extremely helpful. Basic hotel good for a couple of nights stay
Séjour de 1 nuit en mars 2024

10/10 Excellent

CHRISTOPHER

Séjour de 2 nuits en novembre 2023
Réponse de Carlton Hotel le 7 janv. 2024
Thank you for your kind review

8/10 Bien

Anthony

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Carlton Hotel le 7 janv. 2024
Thank you for your kind review

8/10 Bien

maurice

Séjour de 1 nuit en octobre 2023

10/10 Excellent

laura

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en octobre 2023

10/10 Excellent

Fiona

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Need bed fixed as made a noise everytime i moved
Séjour de 1 nuit en octobre 2023

8/10 Bien

Maxwell

Voyage en couple
Les points forts : Propreté et personnel et service
The room was clean and recently decorated but building was old fashioned.The staff were very friendly and efficient
Séjour de 3 nuits en septembre 2023

10/10 Excellent

Derek

Voyage en couple
Les points forts : Propreté et personnel et service
vvv
Séjour de 1 nuit en septembre 2023

10/10 Excellent

PAUL V

Séjour de 1 nuit en août 2023

2/10 Horrible

Billy

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Honestly- there was nothing to like. We arrived and had to go looking for someone to check us in. Barmaid came through and did this in a corridor. I asked to use ladies toilet, DISGUSTING didn’t cover it. The room was a basic mis match with no wash hand basin in bathroom but in bedroom??? This place is in the dark ages. We left in the morning and there were glasses some full, some empty, lying all over the floor of the hotel and spilled out over into the street outside. Left us ear plugs but those weren’t equipped to drown out the noise from downstairs. A complete disaster never slept a wink. If not for my husbands poor health I would have left after our function at night instead of morning. Sorry guys…….but you did ask.
Séjour de 1 nuit en août 2023

10/10 Excellent

Gavin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Always stay at the Charlton, 3-4 times a year. Every visit is the same.. warm, welcoming and a feel of home away from home. Staff are great, facilities perfect, location great and parking at rear. Go for the Comfort Room (4 poster bed) as the rooms are bigger, comfier and comes with great facilities.
Séjour de 3 nuits en juin 2023

10/10 Excellent

Richard, Bentonville

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juin 2023

4/10 Médiocre

Anita

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Review of the Carlton Hotel, Forres.
The room was clean but wires everwhere. Slippy shower room mat. Nowhere to hang towels in shower room. The bin hadnt been emptied. The TV didnt have a remote cintrol that worked. The door outside our room creaked badly and we had crowds of drunk people under the window of our room. We also had a guest making a loud call outside our room at5am. Breakfast was ok though there was no cutlery. The dining room staff and check in staff were very pleasant but the dining room manager was overworked.
Séjour de 1 nuit en mai 2023

2/10 Horrible

Leigh

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Would waste your money.
I have probably stayed in 30+ different hotels whilst i have travelled for work. And to be honest this has to rank rop 5 worst ever. Upon arrival, i was a little confused on the parking scenario. There was a few parking spaces on the main road, most of them occupied. But no sign of the hotel parking as stated when i booked it. For this is was infact a bit of a trek to dind it. And in no means somewhere id feel safe leaving it. Checking in was a little confusing as there was no reception. Only a bar full of punters! After getting my room key i climbed to the top floor which was 4 floors up. Entering the corridors it freezing. Hoping my room was warmer i opened the door to disappointment. The out of season cold snap had left my room like a freezer. Unhappy i asked for a heater to warm it up. Only that wasnt the only thing i got. I was also told i was unable to use my shower as it leaks to the room below. A fault promised to be fixed asap. As the night passed the wind rattled my window banging it throughout the night. An issue i soon found to be a complaint in a previous comment. Breakfast was a little miss sold. The sausages are not gourmet but more like walls sausages from the cooperative accross the road. The next day i enquired if the shower was repaired. The answer i got was 'sorry no' after complaining and waiting for the manager to communicate. I was told there was a mix up and it was... it wasnt they lied it still leaked. Needless to say that stay was cut short
Séjour de 3 nuits en avril 2023

10/10 Excellent

Samuel

Very cute place right in the center of town. Comfortable bed, lovely staff, charming town.
Séjour de 1 nuit en avril 2023

10/10 Excellent

Margaret

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Forres hotel.
Lovely old building, very comfy bed. Right on the high street. Amazing staff. It was quite noisy until the bar closed but it meant we had the chance to meet the friendly locals and have a few drinks. Great weekend break.
Séjour de 2 nuits en février 2023
Réponse de Carlton Hotel le 1 mars 2023
Thank you for your kind review :)

6/10 Satisfaisant

John

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
5
I was rather up set that room we had windows where banging and there was draft coming from them my son was too scared sleep in room so was up all nite so was us me and my wife it shouldn’t of been let out
Séjour de 1 nuit en janvier 2023
Réponse de Carlton hotel le 30 janv. 2023
Thank you for your review we will look into the banging window in your room as this has never been brought to our attention before we take all reviews seriously and helps us to improve our service.