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Avis sur Hotel Retlaw, Trademark Collection by Wyndham

4 out of 5
Hotel Retlaw, Trademark Collection by Wyndham
1 N Main St, Fond du Lac, WI

Avis

9,4

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 473 avis sur 602." "
Note des voyageurs de 8 (Bien), d’après 91 avis sur 602." "
Note des voyageurs de 6 (Satisfaisant), d’après 16 avis sur 602." "
Note des voyageurs de 4 (Médiocre), d’après 12 avis sur 602." "
Note des voyageurs de 2 (Horrible), d’après 10 avis sur 602." "

9,6/10

Propreté

9,6/10

Personnel et service

9,0/10

Équipements

9,6/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

10/10 Excellent

Jean

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent
Réponse de General Manager le 10 févr. 2024
Dear Jean,Thank you for the perfect rating, and we're glad you had an excellent stay. Welcoming you back would be a pleasure, so please return soon for another fantastic time.Warm Regards,Michelle AngellGeneral Manager

10/10 Excellent

Francois

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2023
Réponse de Joshua Easton -- Front Office Ambassador le 19 juin 2023
Dear Francois,Thank you so much for your glowing review! We are very glad that you enjoyed your stay, and look forward to having you visit us again in the future!

10/10 Excellent

Myron

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely beautiful hotel, one of the best we've stayed. Absolutely amazing that its in a smaller town like Fond du Lac...really really great place.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 21 mai 2024
Dear Myron,Thank you for your considerate words and for choosing Hotel Retlaw, Trademark Collection by Wyndham. We are pleased your stay was flawless, and we look forward to seeing you again the next time you visit Fond du Lac!Warm Regards,Michelle AngellGeneral Manager

10/10 Excellent

James L

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The interior design was unique, pleasant and above average. Food service needs improvement to make this a totally awesome property to visit.
Séjour de 4 nuits en avril 2024
Réponse de General Manager le 25 avr. 2024
Dear James,Thank you for your review and for giving us a perfect rating! We are delighted our tasteful property left a memorable impression on you, and we are delighted you enjoyed your overall stay. That said, your feedback about our food service will be shared internally for further consideration, as we are always seeking new ways to improve. It was truly a pleasure having you here, and we hope you return soon!Warm Regards,Michelle AngellGeneral Manager

10/10 Excellent

Ida

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved the classiness of this hotel. The inside has been redone to look like a beautiful 1920's style hotel, as it used to be. The staff was very friendly and check in and out was quick.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 24 avr. 2024
Dear Ida,Thanks for your feedback. We are glad that the hotel and its design, along with our team, made such an impact on you and your stay. We hope to welcome you back for another great stay!Warm Regards,Michelle AngellGeneral Manager

2/10 Horrible

Vincent

Les points faibles : Propreté
Séjour de 1 nuit en avril 2024

10/10 Excellent

Myron

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wonderful staff
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 24 avr. 2024
Dear Myron,It's wonderful to hear that your experience with our team was so positive! We strive to provide friendly and helpful service, so knowing that our team made a great impression on you is very rewarding. We look forward to welcoming you back for another great stay with us at Hotel Retlaw, Trademark Collection by Wyndham.Warm Regards,Michelle AngellGeneral Manager

10/10 Excellent

michael

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Extremely wonderful hotel, room was amazing for the price I paid, will definitely stay there any time I'm in fond du lac
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 12 avr. 2024
Dear Michael,It was a pleasure to host you at Hotel Retlaw, Trademark Collection by Wyndham. We're thrilled you loved our accommodations! Next time you're in town, you can depend on us again for the value you deserve.Warm Regards,Michelle AngellGeneral Manager

8/10 Bien

Janina

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We really enjoyed our 2 night stay at the Retlaw. It's a beautiful, historic hotel, and our room was very comfortable. If in Fond du Lac again I would certainly look at staying there again.
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 10 avr. 2024
Dear Janina,Thank you for choosing Hotel Retlaw, Trademark Collection by Wyndham, and for providing your review. We are delighted to hear that our aesthetic, comfortable accommodations, and historic charm added to the enjoyment of your stay. It was a pleasure to host you, and we look forward to welcoming you back soon!Warm Regards,Michelle AngellGeneral Manager

10/10 Excellent

Benjamin

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very close to the bars
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 7 avr. 2024
Dear Benjamin,Thank you so much for choosing to stay with us at Hotel Retlaw, Trademark Collection by Wyndham. Our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you. It's great to read you were able to take advantage of our convenient location. The pleasure was all ours, and we hope to welcome you back in the future.Warm Regards,Michelle AngellGeneral Manager

8/10 Bien

Tara

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This was a nicely restored historic hotel. A parking ramp is attached so parking is easy. There is a restaurant in the hotel which was really good. Great cocktails too! Tried to visit the coffee shop in the morning but the worker was out delivering coffee to someone. I didn’t wait so can’t comment on the quality. I thought the room could have been a little cleaner. There was a stain on the rug and the mirrors didn’t look like they had been cleaned. Other than that the furniture was nice and bed was comfortable. Would stay again.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 27 mars 2024
Dear Tara,It was a pleasure having you stay with us during your recent visit. Thank you for taking the time to share your feedback. Rest assured, we will be sure to speak with our housekeeping team about your concerns with cleanliness so that this is not a continued experience for our guests. That said, we hope that you will visit us again the next time you are in the area for another great stay. Warm Regards,Michelle AngellGeneral Manager

10/10 Excellent

Sandra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean nice place
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 21 mars 2024
Dear Sandra,Our team is always committed to a clean and comfortable stay, so we're delighted this was your experience. We look forward to earning another five-star rating from you, so keep Hotel Retlaw, Trademark Collection by Wyndham in mind the next time you're looking to enjoy an awesome vacation!Warm Regards,Michelle AngellGeneral Manager

10/10 Excellent

Andrew

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel was great no complaints
Séjour de 1 nuit en février 2024
Réponse de General Manager le 10 mars 2024
Dear Andrew,Thank you for your review and for giving us a perfect rating! We're delighted you thoroughly enjoyed your recent experience, and we look forward to the pleasure of your company again soon.Warm Regards,Michelle AngellGeneral Manager

10/10 Excellent

Kelli

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love it!!
Séjour de 3 nuits en décembre 2023
Réponse de General Manager le 7 mars 2024
Dear Kelli,Thank you so much for choosing to stay with us at Hotel Retlaw, Trademark Collection by Wyndham. Impressing every guest with a wonderful experience is always a top priority for us, so we're thrilled that was the case for you. We'd love to read more about what made your visit so great! The pleasure was all ours, and we hope to welcome you back in the future.Warm Regards,Michelle AngellGeneral Manager

10/10 Excellent

Jon

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Love this hotel. Always spotless
Séjour de 1 nuit en février 2024
Réponse de General Manager le 4 mars 2024
Dear Jon,We're delighted you enjoyed your stay at Hotel Retlaw, Trademark Collection by Wyndham and that our attention to cleanliness impressed you. The next time you're in the area, please come see us again.Warm Regards,Michelle AngellGeneral Manager

10/10 Excellent

Nancy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en février 2024

10/10 Excellent

Tim

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024

10/10 Excellent

Jennifer L

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very nice hotel. Only thing I don’t love is that shower only has a rain shower head. Difficult if you don’t want to get your hair wet and when you do want to wash your hair it’s chilly because you have to stand out of the way of the shower head and then there’s no warm water running over you. First world problems. 😉
Séjour de 1 nuit en février 2024
Réponse de General Manager le 27 févr. 2024
Dear Jennifer,It was a pleasure having you stay with us during your recent visit. Thank you for taking the time to share your feedback. Warm Regards,Michelle AngellGeneral Manager

10/10 Excellent

Chad

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This is a great hotel! Very comfortable and luxurious for a reasonable price
Séjour de 1 nuit en février 2024
Réponse de General Manager le 27 févr. 2024
Dear Chad,Thank you for taking a moment to share your experience at Hotel Retlaw, Trademark Collection by Wyndham. We are proud to deliver great value to our guests, so we are delighted that you found your experience well-priced. Receiving recognition for our lovely accommodations is always appreciated as well. It was a pleasure having you here, and we hope you will visit us again soon!Warm Regards,Michelle AngellGeneral Manager

10/10 Excellent

Kristy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Spic and span
It was nice, just a little disappointed in the fact that there was no microwave in the room and no light in the little nook for the coffee area!
Séjour de 1 nuit en février 2024
Réponse de General Manager le 22 févr. 2024
Dear Kristy,We always enjoy hearing from our guests, and we're glad your overall stay was pleasant. Thank you for your suggestions for improvement. We'll keep your comments in mind, and we look forward to seeing you again at Hotel Retlaw, Trademark Collection by Wyndham!Warm Regards,Michelle AngellGeneral Manager

10/10 Excellent

Andre

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024

8/10 Bien

Brian

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Its a nice hotel but would have liked if thay would have started you needed a reservation for there restaurant was a little bummed about that
Séjour de 1 nuit en février 2024
Réponse de General Manager le 20 févr. 2024
Dear Brian,It's wonderful to know that you had a great time with us overall! We are sorry to hear about any disappointment in our restaurant and we will be sure to keep your feedback in mind for the future. Thank you, and we hope to see you again in the future; we're confident that we can impress you. Warm Regards,Michelle AngellGeneral Manager

10/10 Excellent

Jennifer

Les points forts : Propreté et personnel et service
Been here so many times! Love this place!
Séjour de 1 nuit en février 2024
Réponse de General Manager le 20 févr. 2024
Dear Jennifer,Thanks for returning to Hotel Retlaw, Trademark Collection by Wyndham! Our team is delighted you have chosen to stay with us time and time again. We are pleased to hear you always have a wonderful experience, and we appreciate your feedback. It was our pleasure to host you, and we hope to see you again for another memorable visit!Warm Regards,Michelle AngellGeneral Manager

10/10 Excellent

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Liked the location. Right downtown by shops, dining and bars
Séjour de 1 nuit en février 2024
Réponse de General Manager le 20 févr. 2024
Dear Paul,Thank you for your review and for giving us a perfect rating! Location is one of the most important aspects of a trip, so we’re glad you could experience all the convenience ours affords our guests. It was a pleasure having you here, and we hope you return soon. Warm Regards,Michelle AngellGeneral Manager

10/10 Excellent

Mike

Séjour de 1 nuit en février 2024

10/10 Excellent

Christian

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All around great stay, good prices with nice rooms!
Séjour de 1 nuit en février 2024
Réponse de General Manager le 13 févr. 2024
Dear Christian,It's wonderful to hear that your stay at Hotel Retlaw, Trademark Collection by Wyndham was enjoyable! Our goal is to provide comfortable accommodations at a great price and it's heartwarming to hear that we met the mark. Thank you for taking the time to provide your glowing review. We can't wait to see you again!Warm Regards,Michelle AngellGeneral Manager

6/10 Satisfaisant

Rachel

Loved the historical aspect of hotel but it was difficult to maintain temperature in room
Séjour de 3 nuits en février 2024
Réponse de General Manager le 13 févr. 2024
Dear Rachel,Thank you for your review. While we appreciate you highlighting our rich history, we regret that you were not fully satisfied with your stay. Your feedback about room temperature will be shared with maintenance to ensure everything functions as it should and any necessary adjustments are made promptly. It was a pleasure having you here, and we hope to welcome you back in the future for a seamless visit.Warm Regards,Michelle AngellGeneral Manager

10/10 Excellent

Andre

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024

8/10 Bien

Andre

Séjour de 1 nuit en janvier 2024

10/10 Excellent

Connor

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024

10/10 Excellent

Marc

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Kris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Deanna, New Lisbon

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Jon

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful place. Always clean and friendly
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 21 janv. 2024
Dear Jon,It's so good to hear you enjoyed your stay at Hotel Retlaw, Trademark Collection by Wyndham. Thank you for spotlighting our attention to cleanliness and friendly service. Welcoming you back would be a pleasure, so please return soon for another fantastic time.Warm Regards,Michelle AngellGeneral Manager

10/10 Excellent

P. Kaja

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Chris

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024

10/10 Excellent

RJ

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff and accommodations.
Séjour de 2 nuits en janvier 2024
Réponse de General Manager le 11 janv. 2024
Dear RJ,We appreciate you reviewing your stay at Hotel Retlaw, Trademark Collection by Wyndham. Thank you for complimenting our accommodations and dedicated team members. The pleasure was all ours, and we look forward to your next visit. Warm Regards,Michelle AngellGeneral Manager

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Damon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The way everything looks
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 11 janv. 2024
Dear Damon,Thank you for your great review and for giving us a perfect rating! It was truly a pleasure having you as our guest, and we appreciate your kind words about our lovely hotel. Take care, and we hope you return soon. Warm Regards,Michelle AngellGeneral Manager

10/10 Excellent

jacklyn, fond du lac

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I don’t know why the retlaw or FDL doesn’t get the love that it deserves but this hotel was perfect for our staycation. The staff working on NYE were very nice and helpful. The area is walkable with multiple restaurants and bars to visit. The hotel was clean, updated and the rooms were spacious. Very nice bar and restaurant in the hotel.
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 31 janv. 2024
Dear Jacklyn,It was a pleasure celebrating NYE with you at Hotel Retlaw, Trademark Collection by Wyndham! We're glad our friendly staff, spacious rooms, and walkable location impressed you. Please come see us again for your next staycation.Warm Regards,Michelle AngellGeneral Manager

2/10 Horrible

Tearran

Les points faibles : Personnel et service et équipements
Poor customer service
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 2 janv. 2024
Thank you for offering feedback about your recent stay at our hotel. We're sorry you were disappointed with our service. Your comments are important to us, and we'll use them as we continuously work to improve our guests' experience. Given another opportunity, we hope we can host you for the visit you expected. Warm Regards,Michelle AngellGeneral Manager

10/10 Excellent

Benjamin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The front desk people are very helpful thank you I will be back
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 26 déc. 2023
Dear Benjamin,Thank you for taking the time to recognize our team's hospitality. We're delighted to know you had a positive interaction with them, and we look forward to welcoming you back to Hotel Retlaw, Trademark Collection by Wyndham for another visit in the future. Warm Regards,Michelle AngellGeneral Manager

10/10 Excellent

Daniel

Séjour de 2 nuits en décembre 2023

10/10 Excellent

Tammy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is beautiful. The room was on the small side. It’s a little dark, as there are only the two lamps, one on each side of the bed. There was no dresser to put my clothes in. Check in was quick and the staff was very friendly. There’s plenty of parking in the attached garage. I will definitely stay there again on the future.
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 23 déc. 2023
Dear Tammy,Thank you for your review. We're glad you found our hotel beautiful and appreciated our quick check-in process and friendly staff. We also take note of your observations about the room, and your feedback is important for our ongoing efforts to improve guest comfort. It's great to hear that the ample parking in our attached garage was convenient for you. We're delighted you plan to stay with us again and look forward to your next visit!Warm Regards,Michelle AngellGeneral Manager

10/10 Excellent

Mary, New Albany

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Luxury, clean, amazing restaurant and breakfast spot. Superior service
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 23 déc. 2023
Dear Mary,Thank you for your excellent review of Hotel Retlaw, Trademark Collection by Wyndham! We're overjoyed to hear that you found our hotel to embody luxury and that our restaurant and breakfast offerings were terrific. It's also gratifying to know you experienced superior service during your stay. We take great pride in ensuring our guests have a memorable experience, and we look forward to welcoming you back for another exceptional visit!Warm Regards,Michelle AngellGeneral Manager

8/10 Bien

Collin

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
There was garbage all over the common areas.
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 23 déc. 2023
Dear Collin,Thank you for being our guest and for taking a moment to share your feedback. Please know we pride ourselves on our spotless accommodations and apologize if we dropped the ball during your visit. Your comments are important to us and will be shared with the team to ensure we are always offering our best to our guests. We look forward to welcoming you back and impressing you with our improvements. Warm Regards,Michelle AngellGeneral Manager

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Patricia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful!
We stayed in Fond du Lac for a Christmas shopping experience and chose this hotel. It was a beautiful hotel, a great location, and excellent staff. The room was great and we are looking forward to our next visit.
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 17 déc. 2023
Dear Patricia,Thank you for your glowing review! We're delighted that our hotel's beauty, prime location, and excellent staff contributed to your enjoyable Christmas shopping experience. It's wonderful to hear that the room met your expectations and that you're already looking forward to your next visit. We can't wait to welcome you back to Hotel Retlaw, Trademark Collection by Wyndham, for another memorable stay!Warm Regards,Michelle AngellGeneral Manager

10/10 Excellent

Sheila

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Michael, Elmhurst

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Recently updated beautiful rooms
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 13 déc. 2023
Dear Michael,Thank you for your compliments on our beautiful property! We're glad you enjoyed your stay, and we look forward to hosting you again at Hotel Retlaw, Trademark Collection by Wyndham.Warm Regards,Michelle AngellGeneral Manager